Exteriör

Recensioner av Springhill Suites by Marriott Chicago Elmhurst/Oakbrook Area

3 out of 5

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 525 av 999 recensioner" "
8 - Bra i betyg. 299 av 999 recensioner" "
6 - Okej i betyg. 100 av 999 recensioner" "
4 - Dåligt i betyg. 43 av 999 recensioner" "
2 - Väldigt dåligt i betyg. 32 av 999 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Ingmar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convenient hotel with spacious rooms
Nice and well maintained hotel. Staff was friendly and helpful. Room was very spacious and convenient. Pool and fitness center was good. Breakfast was fine. The hotel is good both for a stopover or for those who stay to explore more of Chicago. Not so far from the hotel is Elmhurst City Center with a variety of shops and restaurants. If I’ll to return to the area I would not hesitate to stay at the hotel once more.
Bodde här 1 natt i oktober 2022
Svar från Kimberly, GM 6 okt. 2022
Hi Ingmar, Thank you so much for the great review. So happy that our hotel provided all that you needed while you were visiting Chicago. We hope that you'll have that reason to come back and visit us.Kindly, Kimberly

8/10 Bra

Mikael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Christoffer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kanon hotell! Kan varmt rekommenderas
Bodde här 1 natt i september 2017

10/10 Fantastiskt

Robert

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved it and the staff was really awesome.
Bodde här 2 nätter i mars 2024
Svar från Kimberly N., General Manager 24 apr. 2024
Hi Robert, Thank you so much for the review. So happy to see you had a great visit. Our staff work hard to make sure guests are well taken care of. So glad it shows.Kindly,

10/10 Fantastiskt

Trisha

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Convenient location to the conference center.
Bodde här 2 nätter i april 2024
Svar från er 22 apr. 2024
Thank you for taking a moment to let us know about your stay, Trish. I'm glad to see that our location suited all your travel needs.

10/10 Fantastiskt

Mark

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk guys, the one with the ohm tattoo and the guy with glasses.. those 2 are amazing!
Bodde här 4 nätter i april 2024
Svar från Eric W 7 apr. 2024
Mark, thank you for your feedback about your stay. I am pleased to hear that our team made your stay amazing during your trip. We appreciate your feedback and look forward to your next visit.

10/10 Fantastiskt

VILMA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Accomodating staff, clean and good breakfast buffet.
Bodde här 1 natt i april 2024
Svar från Eric 4 apr. 2024
Thank you for your feedback regarding your stay. We appreciate it. We hope to see you again soon.

10/10 Fantastiskt

Meagan

Gillade: Bekvämligheter och boendets skick och faciliteter
Perfect stay for business.
Bodde här 2 nätter i mars 2024
Svar från Eric Wilkinson 30 mars 2024
Meagan, thank you for taking the time to speak with us. We value your input and look forward to your next visit. Thanks for engaging with us.

6/10 Okej

Ana

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Eric Wilkinson 30 mars 2024
Thank you Ana for your feedback we appreciate it.

10/10 Fantastiskt

Jennifer

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
Friendly
Bodde här 2 nätter i mars 2024
Svar från Eric Wilkinson 30 mars 2024
We appreciate your feedback back Jennifer and look forward to your next visit to Elmhurst.

6/10 Okej

De

Gillade: Renlighet
Bodde här 1 natt i februari 2024
Svar från Kimberly N., General Manager 18 mars 2024
Dear De, Thank you for your time. I am disappointed that we didn't earn a higher rating for your visit. I am so sorry you didn't have a great experience. We'd love to hear more. When you have a moment, please call the hotel and speak with a member of management.Kindly, Kimberly

8/10 Bra

tonya

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Pool wasn’t open
Bodde här 1 natt i december 2023
Svar från Kimberly N., General Manager 6 mars 2024
Hi Tonya, Thank you for your time. I apologize that we had to close our pool in December for an unexpected repair. We do hope that you will come back in the future to enjoy it.

4/10 Dåligt

Alex

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The hotel was just okay, nothing special. Next time I am in town I will most likely stay at a different hotel. We had a room on the first floor for one night, the room had a strong moldy/ mildew odor which was not pleasant. The room seemed like it’s seen a lot of traffic, we felt a little dirty. The bathroom light wasn’t working and flashed like a strobe light when it was turned on. The worst part of our stay was when we were woken up around 330AM due to a large crowd of young adults walking down the hall screaming, yelling and knocking on doors as they walked by. The breakfast in the morning was nice, typical continental breakfast, they had a lot of options. The room/ hotel was convenient for our one night stay but I doubt we will be back.
Bodde här 1 natt i mars 2024
Svar från Eric Wilkinson 4 mars 2024
Alex, we appreciate your feedback. I apologize for our team delivering you a less-than-perfect stay, and I will share your comments with our team if you could be so kind as to contact the hotel regarding the room specifics, as I would like to get them corrected. Once again, thank you.

10/10 Fantastiskt

Timothy

Bodde här 2 nätter i februari 2024
Svar från Eric WIlkinson 30 mars 2024
Good afternoon, Timothy, Thank you for sharing about your recent stay with us. I am glad to hear it was a positive experience.

10/10 Fantastiskt

Carlos

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean. Please quiet Excellent service very happy
Bodde här 1 natt i februari 2024
Svar från Eric W 26 feb. 2024
Thank you for sharing your experience with us we appreciate it.

6/10 Okej

Graham

Bodde här 1 natt i februari 2024
Svar från Eric 22 mars 2024
Thank you for your feedback

10/10 Fantastiskt

aneta

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Kimberly N., General Manager 12 feb. 2024
Dear Aneta, Thank you for your review. I am so glad that you had a good experience with our hotel. We hope to have you again in the future.Kindly, Kimberly

10/10 Fantastiskt

Marta

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Kimberly N., General Manager 6 feb. 2024
Hi Marta, Thank you for giving your visit a 5 out of 5. We hope to have you back again in the future.Kindly, Kimberly

10/10 Fantastiskt

Tanya

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly and helpful. My stay was quiet and restful.
Bodde här 1 natt i januari 2024
Svar från Eric WIlkinson 30 jan. 2024
Thank you Tanya we appreciate your comments and look forward to your next visit.

10/10 Fantastiskt

Michele

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mark was so helpful last night with our check in. The breakfast items were delicious!
Bodde här 1 natt i januari 2024
Svar från Eric W 15 jan. 2024
Michele,Thank you for sharing your feedback. Mark is a tremendous asset to our team, and I will pass this on to me. Once again thank you for choosing our hotel and we hope to host you again.

6/10 Okej

James

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I didn't like that the breakfast didn't offer any meat items !
Bodde här 1 natt i januari 2024
Svar från Eric Wilkinson 14 jan. 2024
Thank you, James, for your review. I apologize you were unable to get any meat items during breakfast as we offer 1 egg and meat product every day. I will inquiry with my breakfast team to make sure we are properly stocked for service.

6/10 Okej

Krista

Gillade: Personal och service och rummets bekvämlighet
It was my 1st time staying at this hotel. The front desk guy was very helpful and friendly. He definitely went above and beyond. The hotel lobby had a slight smell like leftover mop bucket water. The room was nice and comfortable. They definitely provided enough pillows and towels as requested, which was great. The tv service kept cutting out so it was pretty difficult to watch movies or shows. Unfortunately the worst part was there was a giant cobweb under the window next to the bed. This just shows me that housekeeping does not do a "deep deep" clean of the rooms. Overall it was a decent hotel stay.
Bodde här 1 natt i december 2023
Svar från Eric W 14 jan. 2024
Thank you for taking a moment to share your experience with us we appreciate it. I am disappointed to hear that you did not have a more than satisfactory stay with us. I have passed along to our housekeeping team the importance of a clean room/property. Thank you once again for staying with us and we hope should be in the area again you could give us a second chance.

6/10 Okej

Sunny

Bodde här 1 natt i januari 2024
Svar från Eric W 14 jan. 2024
Thank you for your review.

8/10 Bra

Patricia

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Our room was definitely in need of some TLC (wallpaper was torn/peeling, there was leftover tape on the walls, etc.), but it seemed clean enough. The staff was extremely friendly -- Heather at the breakfast station was very kind (she brought my toddler a ginger ale upon learning she was sick). The housekeeping was a little strange -- they only come every other day (which I guess is standard now in hotels), but they didn't really clean the room. They just left us fresh towels and emptied the trash cans (no vaccuuming, making the bed, etc.). Overall, for the price, it's not terrible, but there's definitely room for improvement.
Bodde här 3 nätter i december 2023
Svar från Kimberly N., General Manager 3 jan. 2024
Hi Patricia, Thank you for taking the time to provide a review about your visit. I am sorry to see you didn't have a great experience regarding to the guest room you were given. I will share you comments on the stayover cleaning with the housekeeping team so they can review how they serviced your room. Thank you for sharing you feedback regarding Heather as well.Kindly

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet
Great place better cleaning
Customer service was great! Rooms are cute but not very clean. There was dust on everything and the bathroom could have used a scrub and a new shower liner there were mystery stains on it.
Bodde här 1 natt i december 2023
Svar från Kimberly N., General Manager 1 feb. 2024
Hello, Thank you for your comments. I'm so sorry to learn about your experience with the housekeeping service. I will look into your experience so that our team can quickly address this for our next guest. Thank you so much for your feedback. Warmest Regards, Kimberly

10/10 Fantastiskt

Richard V

Bodde här 2 nätter i december 2023
Svar från Kimberly N., General Manager 2 jan. 2024
Hi Richard, Thank you for the great rating. So happy you had a good visit to our hotel. Hope to have you back again in the future.Kindly,

10/10 Fantastiskt

Margaret

Bodde här 1 natt i december 2023
Svar från Eric WIlkinson 30 jan. 2024
Thank you Margaret glad to see you enjoyed your stay.

10/10 Fantastiskt

Jason

Bodde här 3 nätter i december 2023
Svar från Kimberly N., General Manager 2 jan. 2024
Hi Jason, Thank you for taking time to rate our hotel. So happy you enjoyed your experience. Hope you can travel with us again in the future.

10/10 Fantastiskt

david

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent hotel - We both enjoyed it.
All very nice. A great place to stay close to Chicago and O'Hare. Will definitely return on the next trip.
Bodde här 1 natt i december 2023
Svar från Kimberly N., General Manager 28 dec. 2023
Hi David, Thank you for the awesome review. So happy to see you had a great trip and a noted how close we are to Chicago and O'Hare. Hope to see you back again soon.Kindly,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Kimberly N., General Manager 21 dec. 2023
Dear Guest, Thank you for rating your visit a 10 out of 10. We hope that you will get a chance to stay with us again in the future.Warmest Regards,

8/10 Bra

Justin

Bodde här 1 natt i december 2023
Svar från Kimberly N., General Manager 13 dec. 2023
Hello Justin, Thank you for taking the time to rate our hotel. We hope to have you back in the future. Please let us know what we could have do better to earn your 10 out of 10 score. Happy Holidays

8/10 Bra

Darik

Gillade: Renlighet och bekvämligheter
Property is a good choice for a short stay. Asked for an item that was not in the room from from staff memeber and it was never executed.
Bodde här 2 nätter i december 2023
Svar från Kimberly N., General Manager 11 dec. 2023
Hi Darik, Thank you for your review. I am sorry you didn't get the requested item from the front desk associate. Please reach out to me so I can look into this so I can be sure it was an isolated incident.

10/10 Fantastiskt

Lincoln High School

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay
The room was clean and comfortable. The continental breakfast was better than most I have been to.
Bodde här 1 natt i december 2023
Svar från Kimberly N., General Manager 11 dec. 2023
Hello Lincoln HS, Thank you for the great review. So happy that you all were able to take advantage of our breakfast and comfortable rooms. Hope you can stay with us again in the future.Kindly

8/10 Bra

Miguel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Kimberly N., General Manager 11 dec. 2023
Hi Miguel, Thank you for the 4 our of 5 rating. So happy to see you had a good trip. We hope to have you back in the future.Kindly

10/10 Fantastiskt

Carolyn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful hotel in a good location
Bodde här 4 nätter i november 2023
Svar från Kimberly N., General Manager 13 dec. 2023
Hi Carolyn, Thank you for the great review. So happy to see you had a good experience with our staff and hotel. Hope we can see you again in the future.Kindly

6/10 Okej

Daniela

Gillade inte: Personal och service
Svar från Kimberly Nickels, General Manager 12 feb. 2024
Hi Daniela, Thank you for your feedback. I'm saddened to see that you didn't have a great experience with our hotel. We'd love to learn about your visit. Should you have a moment, please reach out to the hotel and speak with a manager.Kindly, Kimberly

8/10 Bra

Oswaldo

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Kimberly N., General Manager 6 dec. 2023
Hi Oswaldo, Thank you for your feedback. Glad to see overall you had a good experience. Should you have time, please reach out to us so we can learn where we can improve to earn the 10 out of 10 experience.Kindly,

10/10 Fantastiskt

Amit

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Kimberly N., General Manager 6 dec. 2023
Hi Amit, Thank you for your feedback. So happy to see we earned a 5 out of 5 rating. Warmest Regards,

6/10 Okej

Darrin

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
Breakfast was limited. Eggs, sausage, oatmeal, and waffle/toast/bagels and cereal. I have had better.
Bodde här 1 natt i november 2023
Svar från Kimberly N., General Manager 30 nov. 2023
Hi Darrin, Thank you for your visit and your review. I'm sorry to see you didn't enjoy our complimentary buffet breakfast offerings. We rotate our hot items daily so it gives some variety for our regular guests. We appreciate your visit and hope that you'll decide to visit us again in the future.Kindly,

10/10 Fantastiskt

Oswaldo

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service
Bodde här 1 natt i november 2023
Svar från Kimberly N., General Manager 29 nov. 2023
Hi Oswaldo, Thank you for the feedback. So happy to see you had a great visit and our staff took great care of you. Hope to have you back again in the future.Kindly

4/10 Dåligt

Reshma

Reste med familj och småbarn
Gillade inte: Renlighet och personal och service
The bed in room 306 was sagging, was told by staff of hot breakfast wit different meats to create our own sandwich... No cups for coffee in room and no body lotion available in the hotel
Bodde här 1 natt i november 2023
Svar från Kimberly N., General Manager 29 nov. 2023
Hello Reshma, Thank you for your feedback. I am sorry you didn't have a good trip. I'll have our Engineering team take a look at the beds in the room you had. I also apologize that the housekeeper forgot to put cups in your room for the coffee. We have lotion available at the front desk should you come back in the future.Kindly,

8/10 Bra

Rauf

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Safe
Bodde här 1 natt i november 2023
Svar från Kimberly N., General Manager 29 nov. 2023
Hi Rauf, Thank you for the 4 out of 5 rating. Our location is definitely in a nice location near residential homes and a park that helps give a safe environment.Hope to have you back in the future.Kindly,

8/10 Bra

Aren

Bodde här 1 natt i november 2023
Svar från Kimberly N., General Manager 21 dec. 2023
Dear Aren, Thank you for your visit and your time to share your feedback. So happy you overall had a good experience. Hope to have you back again soon.Kindly,

10/10 Fantastiskt

Tenika

Reste med familjen
Gillade: Renlighet och bekvämligheter
Everyone was very pleasant and helpful. I love how they tried to accommodate our needs.
Bodde här 1 natt i november 2023
Svar från Kimberly N., General Manager 29 nov. 2023
Hi Tenika, Thank you so much for the great review. Our team prides themselves on service and ensuring guests are taken care of. We hope to have you again in the future to visit. Kindly,

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was excellent
Bodde här 2 nätter i november 2023
Svar från Eric Wilkinson 24 nov. 2023
Thank you, Thomas we appreciate your kind words. We look forward to your next return.

10/10 Fantastiskt

Angelica

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay for business
Very nice and welcoming staff. The amenities are great. Gym was small but officiant. Pool was nice. Very clean
Bodde här 2 nätter i november 2023
Svar från Eric Wilkinson 22 nov. 2023
Thank you for your feedback, Angelica we appreciate it.

10/10 Fantastiskt

George, Ballwin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Price and breakfast was awesome.
Bodde här 1 natt i november 2023
Svar från Eric Wilkinson 22 nov. 2023
Thankyou George glad to hear you enjoyed your stay.

8/10 Bra

KAOHUNG

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Eric Wilkinson 18 nov. 2023
I appreciate your positve feedback KAOHUNG and hope to serve you again.

6/10 Okej

Lauren

Reste med sin partner
Gillade: Renlighet och personal och service
Wet floor in the bedroom, breakfast bar open from 7-10 which is a little too late for those visiting on a business trip, disliked having to pay $5 on top of room bill to park there, coffee grounds in tea water, poor lighting over mirror for applying makeup... just a bunch of little things. But the staff were all amazing. Super accommodating folks.
Bodde här 1 natt i november 2023
Svar från Eric WIlkinson 18 nov. 2023
Good afternoon Lauren,I am disappointed to hear that we fell short of your expectations during your visit with the overall room. We take pride in providing the best possible stay. I am glad to hear that our team was amazing and will share this with them as they will appreciate it.

4/10 Dåligt

Brian

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Very outdated, our carpet was extremely dirty. White socks dont lie, they were filthy from walking on the carpet.
Bodde här 1 natt i november 2023
Svar från Eric WIlkinson 18 nov. 2023
I would like to say thank you for letting us know you were not satisfied with your room carpet cleaning. I have made note and passed this along to our housekeeping team. I am embarrassed that you had to experience that during stay. Once again Brian thank you and have a wonderful day.