Charles,1st let me thank you for staying with us.. We will notify the correct people to address the issues you stated... As far as coffee in rooms, Super8 no longer says we have to have coffee in rooms but we have coffee in lobby and all guests are welcome to it.

Marcos,Thank you for letting us know but in future please notify the front desk so we could have corrected the issue.Thank you for staying with us we appreciate you and your stay

Im sorry this occurred. We did as you mentionedmoved you 3 times. Thank you for staying with us

PATRICK,Thank you for rating our hotel we appreciate you and your stay

Unfortunately we cannot cancel or a refund any 3rd party reservations you paid them not us

Im very sorry you left, we would have switched your room. Unfortunately not everyone thinks of others when staying in a hotel. We would like to Thank you for staying with us

Thank you for your rave review We appreciate you and your stay here.we look forward to seeing you again

we have no idea what you are talking about... If you had a issue did you come to front desk..i see no mention of any issues with your room Thank you for staying with uswe appreicate you and your stay

Fiona,Thank you for taking the time to rate our hotel,,,Im so pleased you were happy with your staywe appreciate you and staying with us

Upon inspection of the room in question WE FOUND NO Bed bugs..we always inspect rooms ...did you come to front desk prior to writiing this? All hotels have the right to inspect rooms that people say is a problem before any guest writes a review...

Thank you for your rave review we appreciate you and your stay see come back and see us again

Thank you for staying with usIm saddened to hear about this,I wish you would have told the front desk about this we would have corrected this for you

Thank you for staying with us. Hope to see you soon again.

Dear Leah,Im so sorry but we have no idea what is wrong or we would have fixed it right away...You didnt give a chance ... We never want a guest to go away unhappy

We are very happy to hear that you had great stay.

Thank you for coming back again and again to stay here with us.Its always a pleasure to see returning guests... Im sure Andy will be happy to see your review also.We look forward to your next stay.

Thank you for rating our hotel, We appreciate you and your stay

Thank you for your review and for letting us know about your experience with our front desk personal ...We appreciate you and your stay

Maria,Thank you for your rave review.We here at Super8 appreciate you and your stay here. Thank you for coming back again and again,,,,Victoria's is happy that you love their food also.We will always welcome you with open arms.

thank you for staying with us...We appreciate you and your stay .

Thank you for staying with uswe appreciate you and your stay here with us.

Maria,Thank you for taking the time to review and our hotelIt was our pleasure to have you as a guestI will let our housekeepers know what it meant to have a clean room to come to .. We appreciate you and your stay. Hope to see you in the near future

KevinThank you for taking the time to review our hotelWe appreciate everything you wrote and told us about your stay.. It means the world to us when guests are happy with their stayWe look forward to seeing you when your in the area again.

Im very sorry you didnt enjoy your stay but never came to front desk to let us know what was wrong. we would have done something to make you happy

Thank you for staying with us and for your rave review, it means the world to us hope to see again very soon

Dear MariaThank you for the rave review. We here at Super8 Northlake appreciate you and your stay. We do take pride in our clean hotel, staff & the restaurant. We will welcome you with open arms.Thank you again.

Dear Elizabeththank you for staying with us...Yes any street must cross with care. Its best to cross at the light, but no one does.

Im so sorry that people dont respect hotel rules..I wish you would have come to front desk or call us we would have changed your room

Yes our airport shuttle is for only arrival & departure If you need to go to the blur line which is the "el" service or subway there will be a extra charge as stated on airport shuttle sheet at the front desk

MartinYou never came to front desk to say anything.as any hotel would say you need to verify this before putting this out on social media to declarewe would have inspected the room ... so in the hotels defense this is a false accusation.

We are very happy that you are or were happy with your stayIt means the world to us here Thank you for staying with us

Thank you for staying with us we appreciate you and your stay

Thank you for the kind words...Most people realize we arent in downtown area...17 miles away

Thank you for staying with us We are happy you liked your stay look forward to your next stay with us

AmandaI wish i knew what was wrong...did you call front desk or did you tell anyone at the front desk? we cannot fix what we don't know.. I wish people would ask first before writing a review or state that they didn't tell anyone at the property before leaving a reviewnot fair to the hotels

Thank you for your kind wordswe appreciate you & your stay

thank you for your stay we appreciate you staying with us

thank you for staying with uswe appreciate you & your stay

Thank you for staying with us

Michael,Thank you for the rave reviewSo happy you enjoyed your stay and your roomhope to see you again soon

Thank you for taking the time to rate out hotel we appreciate you & your staywe look forward to your next stay with us

Mohamad,Thank you so much for taking the time to let us know you enjoyed your stay and we were easy access to everything around us here.We appreciate you and your stay

Clara,Thank you for rating our hotel, more important thank you for taking the time to do this.

Im sorry you didnt have a good stay.But nothing was reported to us by you until nowPlease be fair to yourself and us, we could have done alot of things to make your stay Super!

BreannaThank you we are happy that you were happystaying with us..We appreicate you and your stay

Thank you so much for letting us know we did a great job... We appreciate you and your stay

Dear Vincent,I understand that we put you in another room that you were very pleased with, im sorry you didnt metion that in your review, im very sorry you encountered this in the 1st place but we did make better... Thank you for your stay & we appreciate you