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Recensioner av The Champagne Lodge & Luxury Suites

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 596 av 1001 recensioner" "
8 - Bra i betyg. 197 av 1001 recensioner" "
6 - Okej i betyg. 85 av 1001 recensioner" "
4 - Dåligt i betyg. 42 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 81 av 1001 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Graciela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was quite and everything was clean very relaxing
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had the best experience at the property
Bodde här 1 natt i maj 2024
Svar från The Champagne Lodge 13 maj 2024
We are so happy you had a great experience at our property. Come back anytime we would love to have you.

10/10 Fantastiskt

Oliver

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly services
Bodde här 1 natt i maj 2024
Svar från The CL 12 maj 2024
Thank you Oliver for the positive review! Hope to see you in the future!

10/10 Fantastiskt

Lawanda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They welcome you with a smile,very pleasant.
Bodde här 1 natt i maj 2024
Svar från The CL 12 maj 2024
Thank you Lawanda for the review. We will let the front desk know your kind words. Hope to see you again soon!

10/10 Fantastiskt

latonya

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från The CL 12 maj 2024
T hank you!!

10/10 Fantastiskt

Suzanne

Bodde här 1 natt i maj 2024
Svar från The CL 11 maj 2024
Thank you Suzanne for the positive review! Hope to see you again soon!

10/10 Fantastiskt

Norman

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hot tub jacuzzi or mini swimming pool in all the rooms.
Bodde här 2 nätter i maj 2024
Svar från THE CL 10 maj 2024
Thank you!!

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful
Bodde här 1 natt i april 2024
Svar från The CL 9 maj 2024
Thank you !!

8/10 Bra

Melanee

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A little small. And doesn’t state that there will be a security deposit on Expedia.
Bodde här 2 nätter i maj 2024
Svar från The CL 8 maj 2024
Thank you Melanee for the review. Upon review of the Expedia website it appears in the You need to know section and rules and regulations. Sorry for the confusion this may of caused you at check-in. We look forward to seeing you again soon!

10/10 Fantastiskt

Michael

Gillade: Renlighet och personal och service
Nice
Svar från The CL 8 maj 2024
Thank you for the reivew and we hope to see you once again!

10/10 Fantastiskt

Tiffany

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved how quiet it was. the room was very cozy cou1111
Bodde här 1 natt i april 2024
Svar från The CL 6 maj 2024
Hi Tiffany,Thank you for the kind words.We are happy to have you back any time.Thanks,

2/10 Väldigt dåligt

Larry

Gillade: Renlighet
Gillade inte: Bekvämligheter
Light over the bed did not work and visible broken. Continental breakfast consisted of Hostess products and coffee/tea
Bodde här 1 natt i maj 2024
Svar från Ron 6 maj 2024
Larry, please - you were a rude guest before you even arrived at our hotel and continued while staying here. Second, you received a free upgrade suite with a much larger jacuzzi. So, say Thank you and don't complain.Third, the light above the bed in your suite worked just fine. It has a dimmer, and you just did not bother to read the instructions or simply ask the front desk. But of course, it is too much to ask!Fourth, we offer FREE pastries and coffee in the morning - it is free! No need to complain about FREE!In other words, next time please choose another hotel to stay in. You are just too much of a hassle for us.Take care!

10/10 Fantastiskt

Vinni

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Swimming pool
Bodde här 1 natt i april 2024
Svar från Ron 1 maj 2024
Thank you so much for your review and we hope to see you again soon!

10/10 Fantastiskt

Truely

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från the cl 25 apr. 2024
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i april 2024
Svar från The CL 21 apr. 2024
Thank you for your review and hoep to see you again!

6/10 Okej

Denise

Bodde här 1 natt i april 2024
Svar från The CL 11 maj 2024
Thank you Denise for the review! Hope to see you again soon!

8/10 Bra

Angenette

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
Bodde här 2 nätter i april 2024
Svar från The CL 15 apr. 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Bra

JaeDa

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good overall.
Bodde här 3 nätter i april 2024
Svar från The CL 13 apr. 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 Fantastiskt

Allesaundra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från The CL 13 apr. 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 Fantastiskt

Clintece

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love the jacuzzi tubs
Bodde här 1 natt i mars 2024
Svar från The CL 9 apr. 2024
Thank you so much for your review and hope to see you once again!

4/10 Dåligt

Tom

Bodde här 1 natt i april 2024
Svar från Ron 1 maj 2024
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 Dåligt

Amanda

Bodde här 2 nätter i april 2024
Svar från Ron 1 maj 2024
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 Dåligt

adam

Reste med sin partner
Gillade: Personal och service
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
Bodde här 1 natt i april 2024
Svar från Ron 7 apr. 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 Fantastiskt

sheila

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
Svar från The CL 5 apr. 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 Fantastiskt

Donald

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från The CL 5 apr. 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Fantastiskt

arina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från The CL 5 apr. 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 Fantastiskt

chide

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was tight
Bodde här 3 nätter i januari 2024
Svar från The CL 4 apr. 2024
Thank you!!

10/10 Fantastiskt

Ryan

Bodde här 1 natt i mars 2024
Svar från Ron 23 apr. 2024
Thank you so much for your review and we hope to see you again!

4/10 Dåligt

Christa

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Bodde här 3 nätter i mars 2024
Svar från Ron 21 apr. 2024
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 Väldigt dåligt

Jaquet

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
Bodde här 2 nätter i mars 2024
Svar från The CL 2 apr. 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 Fantastiskt

Jacquelyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i mars 2024
Svar från The CL 2 apr. 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 Fantastiskt

Dameon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the staff, very helpful.
Bodde här 1 natt i mars 2024
Svar från The CL 31 mars 2024
Thank you so much !!!

8/10 Bra

Kyle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
Bodde här 2 nätter i mars 2024
Svar från The CL 1 apr. 2024
Hi Kyle,Thank you for your review. We hope to see you again soon.

10/10 Fantastiskt

Kristy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från The CL 31 mars 2024
Thank you Kristy for the review!

10/10 Fantastiskt

Eugene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från The CL 30 mars 2024
Hi Eugene,We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Fantastiskt

Jessica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was clean and the staff were friendly
Bodde här 1 natt i mars 2024
Svar från The CL 29 mars 2024
Hi Jessica, We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Fantastiskt

nichelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great relaxing place
Bodde här 1 natt i mars 2024
Svar från The CL 28 mars 2024
Thank you !!

6/10 Okej

Michelle

Reste med sin partner
Gillade: Renlighet och personal och service
I love this hotel but they need white towels and to make sure all lights are working properly also the bidet never has hot water
Bodde här 1 natt i mars 2024
Svar från Ron 27 mars 2024
Thank you for your review!1. We have brown towles as they are they hotel color.2. All the lights worked in your suites.3. All our bidets were disabled over 7 years ago and are not advertised.

8/10 Bra

Paul

Bodde här 1 natt i mars 2024
Svar från The CL 21 apr. 2024
Thank you!

10/10 Fantastiskt

David

Bodde här 1 natt i februari 2024
Svar från The Champagne Lodge 22 mars 2024
Thank you!!

4/10 Dåligt

Timnesha

Bodde här 1 natt i mars 2024
Svar från Ron 21 mars 2024
That bad? Really??? Your suite was spotless, clean and EXACTLY the way we advertize it.

10/10 Fantastiskt

Noelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was nice
Bodde här 2 nätter i mars 2024
Svar från The CL 18 mars 2024
Hi Noelle,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Fantastiskt

Maurice

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s very nice and clean
Bodde här 1 natt i mars 2024
Svar från The CL 18 mars 2024
Hi Maurice,Thank you for your review. We are so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 Fantastiskt

Genetta

Gillade: Bekvämligheter
Great 👍
Bodde här 2 nätter i mars 2024
Svar från The CL 16 mars 2024
Thank you Genetta for taking the time to review! We are glad you enjoyed your stay with us. Hope to see you again soon.

2/10 Väldigt dåligt

Katrina

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I didn’t stay here because there were too many reviews and pictures of them having bed bugs and roaches and they ate some rude people told me to contact Expedia for my refund and now they keep hanging up and being rude to Expedia I would never stay here even if it was for free
Bodde här 1 natt i mars 2024
Svar från The CL 16 mars 2024
Dear Katrina,We are deeply sorry that our resolution to your issue did not meet your expectation.As much as we hate to see you go, we understand that our cancellation policy must’ve caused a lot of inconvenience on your end.We apologize again for all the trouble caused and wish you all the best.

10/10 Fantastiskt

CHRISTEN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från The CL 15 mars 2024
Thank you !!

10/10 Fantastiskt

Tashauna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All my light switches didn’t work but that was minor too me the room was beautiful and staff was great. 😊
Bodde här 1 natt i mars 2024
Svar från The CL 13 mars 2024
Thank you so much for your review!

10/10 Fantastiskt

Calvin

Bodde här 1 natt i mars 2024
Svar från The CL 30 mars 2024
Thank you !!!

10/10 Fantastiskt

Crystal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely
Bodde här 1 natt i januari 2024
Svar från The CL 8 mars 2024
Thank you!!!

10/10 Fantastiskt

Keeona

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
loved making memories there
Bodde här 2 nätter i december 2023
Svar från Ron 8 mars 2024
Thank you so much for your review!!!