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Recensioner av The Chicago Hotel Collection - Millennium Park

2 out of 5
The Chicago Hotel Collection - Millennium Park
55 E Washington St., Chicago, IL

Recensioner

5,2
10 - Fantastiskt i betyg. 18 av 112 recensioner" "
8 - Bra i betyg. 18 av 112 recensioner" "
6 - Okej i betyg. 22 av 112 recensioner" "
4 - Dåligt i betyg. 9 av 112 recensioner" "
2 - Väldigt dåligt i betyg. 45 av 112 recensioner" "

7,0/10

Renlighet

8,0/10

Personal och service

4,8/10

Bekvämligheter

6,0/10

Boendets skick och faciliteter

Recensioner

10/10 Fantastiskt

VHugoC

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good

2/10 Väldigt dåligt

Christine

Stranded in Chicago
I received emails, confirmations to a hotel that had closed 3 months prior! No one answered the phone, unable to leave vm. Horrible! Don’t ever book there. They left us stranded in Chicago.
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Patty

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Make sure it’s open.
I texted for the em early check in. They texted back that the hotel was closed!!! Thank goodness hotels.com helped me rebook. This was the day before my stay and if I had not texted, I would have not been notified.
Bodde här 1 natt i juni 2023
Svar från millennium 7 juni 2023
hotel it's been close since February expedia should be the one to inform you about this

2/10 Väldigt dåligt

Cory

Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Stephanie

Bodde här 3 nätter i maj 2023

6/10 Okej

Edwin

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Rooms were filthy, floors were sticky clearly not cleaned routinely. The sheets on the bed were very dusty and dirty did not feel comfortable staying on these beds. The living room area is not as pictured it was hideous. Definitely do not recommend this stay
Bodde här 1 natt i februari 2023

4/10 Dåligt

Jose L

Reste med familj och småbarn
Gillade inte: Bekvämligheter och boendets skick och faciliteter
El lugar estaba frio. Los baños limpios, pero tenian concreto de cuando los renovaton. Los inodoros no servian bien. El agua se salia porque la cadena de la palanca estaba muy larga. El internet pesimo. Y las televisiones sin internet de adorno.
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

Nathaniel

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
The property was good location, but the scaffolding aroudn the building was little inconvenient. Overall, wonderful stay but got stuck in elevator first night.
Bodde här 2 nätter i december 2022
Svar från The Chicago Hotel Collection - Millennium Park 8 jan. 2023
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

10/10 Fantastiskt

JANICE

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Bekvämligheter
The hotel suite was clean, but all the tvs had to share one device in order for them to work including remotes 😡😡, there were no cooking supplies in the kitchen area, no parking, have to call a number to speak with someone, but over all the room was clean.
Svar från The Chicago Hotel Collection - Millennium Park 24 dec. 2022
Thank you for your feedback. At our Millennium Park location we do have cooking supplies although you would have to request these. It's stated in our site parking is no avaible but there is a under ground parking garage located on Michigan Ave. Otherwise you can use the SpotHero App to reserve a spot online. We hope we answered your questions. We hope to see you back soon.

8/10 Bra

Karin

Bodde här 1 natt i november 2022
Svar från The Chicago Hotel Collection - Millennium Park 24 nov. 2022
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

6/10 Okej

Jeff

Reste i grupp
Gillade: Renlighet
Gillade inte: Bekvämligheter
Room was a little small for the money. Room has full kitchen but no cups, dishes, utensils at all.
Bodde här 1 natt i november 2022
Svar från The Chicago Hotel Collection - Millennium Park 24 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Väldigt dåligt

Francisco Benavente

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Realmente no es un hotel, no cuenta con un servicio presencial y eso no estaba especificado al momento de la reservación, hubo problemas para hacer el check in y no había quien lo resolviera, se marcó al teléfono de servicio pero nadie contestaba y por los comentarios de otros clientes, es un problema bastante común, el cuarto estaba sucio, había ropa sucia de huéspedes anteriores y estaba empolvado, te cargan cuota de limpieza pero ni limpian. Pésima toda la experiencia, no lo recomiendo.
Bodde här 1 natt i november 2022
Svar från The Chicago Hotel Collection 8 nov. 2022
Hola Francisco , gracias por tus comentarios , puedes porfavor comunicarte al Hotel, no veo ninguna reservacion a tu nombre en nuestro hotel, asi que nececitamos mas informacion

6/10 Okej

Angela

2/10 Väldigt dåligt

Luca

Bodde här 1 natt i oktober 2022
Svar från The Chicago Hotel Collection - Millennium Park 3 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Bra

Jimmy

Reste med familjen
Gillade: Renlighet
Mixed review~
Check in had a hiccup. Tried to check in and the kiosk was out of room keys. Then tried to use a different kiosk and the kiosk informed us that our room was not ready. Then we had to call the support line and took them about 10 minutes to figure it out. The location is great and it was easy to walk to all of the attractions we wanted. The room was clean but our biggest problem is that the sofa bed was broken, which is consistent with many other reviews. I just thought it would be fixed by now. So it's really a mixed review here. I wish the check in process was smoother and the bed was fixed, but at the same time the location was great.
Bodde här 2 nätter i oktober 2022
Svar från The Chicago Hotel Collection - Millennium Park 3 nov. 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We apologize for the inconveniences you went through. We hope you give us a second chance! Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okej

Fabio

Affärsresenär
Gillade: Renlighet och bekvämligheter
Check-in process was very impersonal and confusing.
Bodde här 1 natt i oktober 2022
Svar från The Chicago Hotel Collection - Millennium Park 3 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Väldigt dåligt

Lashaun

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Hell in Chicago
The beds was dirty and the service was bad when we got in there was a 45 minute wait for the room key not because of the line but because of the maci
Bodde här 2 nätter i oktober 2022
Svar från The Chicago Hotel Collection - Millennium Park 3 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från The Chicago Hotel Collection Millennium Park 18 okt. 2022
Thank you for y our feedback

8/10 Bra

Erik

Bodde här 4 nätter i oktober 2022
Svar från Mike 18 okt. 2022
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i oktober 2022
Svar från Mike 18 okt. 2022
We are sorry your experience was not good. Please contact me directly so we can address what you experienced.

8/10 Bra

Kimberlee

Reste i grupp, Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Great location
I was nervous based on past reviews but I found our room clean and well appointed except there were no pots, pans , glassware. You could hear noise from outside, but you are in a major city.
Bodde här 3 nätter i oktober 2022
Svar från Mike 18 okt. 2022
Thank you for the great review! We will address your comments on the kitchen ware items.

2/10 Väldigt dåligt

Lee

Gillade: Renlighet
Gillade inte: Bekvämligheter
If you like virtual check-in's and lack of support, this is your place. If you don't care about privacy shades when your room faces about a 100 other rooms, then you are home. If you prefer non-room darkening shades, you will love this place. Also, if you think that you are getting the rooms shown in the pictures, you won't. I am super disappointed by this place and how overly priced it was. In addition, I was given a price through Expedia and Chicago Hotel Collection Millennium Park overcharged me by over $200. If you choose to stay here, I wish you the best. I will NEVER stay here again.
Bodde här 1 natt i oktober 2022
Svar från Michael 18 okt. 2022
I apologize for your experience at our property. Did you speak with someone during your stay to let them know how you felt? We would like a chance to make things right. Please don't hesitate to call me.

6/10 Okej

Danielle

Bodde här 1 natt i september 2022

2/10 Väldigt dåligt

Kiley

Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Absolutely worst hotel experience I’ve had. Room did not have AC. Made multiple attempts to get ahold of someone at the property in order to get it fixed but still noone ever came. It was summer in chicago and the temperature in the room for 2 days read 78 degrees
Bodde här 2 nätter i september 2022
Svar från Michael 18 okt. 2022
We would like a chance to make this up to you! Pkease feel free to call me.

8/10 Bra

Tanya

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
I was nervous to book this property after reading the reviews, envisioning being stranded in the lobby with some weird check-in process and no room. As it turns out, check in could not have been easier. I simply entered my 4-digit confirmation code, sent to me by the hotel, and our keys were quickly printed. I did complete the online check-in ahead of time, which also sped things up. The room itself was spacious and clean. We had two bedrooms, two bathrooms, and the pullout couch in the living room, which was perfect for our group. Two downfalls - there was minimal bedding provided for the pullout couch (just a comforter) and I had made the reservation for 6 so clearly we needed the bedding. Luckily we had two sleeping bags in the car. There were also only 4 bath towels provided. The other thing to be aware of is that this is in a very noisy location with apparently zero sound-proofing in this old building. Loud trains and sirens were a constant all night long. But the bed was comfortable, the location to easily walk to Millenium Park and restaurants/shops was absolutely perfect. We were very close to the Green line to take the train to a White Sox game, and found a public parking ramp close by. Despite the couple of drawbacks, the location and space made it a place I would stay again. Just bring earplugs ;)
Bodde här 1 natt i september 2022
Svar från The Chicago Hotel Collection - Millennium Park 9 sep. 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Fantastiskt

Ashley

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The studio was so cute! Grocery store was a street behind not far all! It was nice and quiet stay. The view we had was so beautiful.
Bodde här 1 natt i augusti 2022
Svar från The Chicago Hotel Collection - Millennium Park 1 sep. 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okej

Carol

Bodde här 1 natt i augusti 2022

2/10 Väldigt dåligt

Tarah

Bodde här 1 natt i augusti 2022

6/10 Okej

gabriela

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i augusti 2022
Svar från The Chicago Hotel Collection - Millennium Park 12 aug. 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Väldigt dåligt

Kennedy

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2022

8/10 Bra

Imelda

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2022

2/10 Väldigt dåligt

Dorsey

Bodde här 1 natt i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 9 aug. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okej

James

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Awful parking and customer service, but good room.
We drove around for 30 minutes trying to find parking. We got there 5 hours after check in and the room still wasn’t ready. I finally called a customer service representative and she made a recommendation about parking after I had already paid $50 for overnight street parking. I asked her why the company didn’t recommend the parking solution that she dis up front. She explained that the parking was managed by another company. Then, I explained that her recommendation would have been helpful to know before we got into the city so that we could have researched options available. She became very rude and hung up on me. When we got into the hotel room the door wouldn’t register the key card with a light to identify if it was active or not and then it wouldn’t lock. Also, the light switches in the entry way wouldn’t work. We had to stumble through the dark room looking for a lamp with our cell phone flashlights.
Bodde här 1 natt i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 3 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. We would like to inform you at this location Millennium Park there is NO PARKING. Please feel free to contact us to resolve any issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Fantastiskt

Tiffany

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Thank you for a great stay!
My friends and I came to celebrate my best friend’s bachelorette weekend. I want to thank the staff and especially cleaning staff that were professional and friendly. We encountered zero problems and really enjoyed the location.
Bodde här 2 nätter i juli 2022
Svar från The Millennium Park 26 juli 2022
Thank you for your feedback we are so glad you enjoyed your stay with us

6/10 Okej

Verifierad resenär

Gillade: Renlighet
No cookware
The stay was okay, but I don’t understand why have a full kitchen without any utensils or cook ware. That was the whole reason I picked that hotel was for the full kitchen. The mattress was very firm
Bodde här 3 nätter i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 9 aug. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Väldigt dåligt

Ivan

Gillade inte: Renlighet och bekvämligheter
Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Grace

Reste med familjen
Gillade inte: Bekvämligheter
Only good thing is the location. Don't book with this place such a hassle to deal with this company. You have to pay an additional amenity fee. This is not optional. It was also not stated before we checked in. And then when you want to use the amenity of checking in early, there is no staff around to help you do so. I emailed the company many times but no one ever responded. I was able to secure a late check out thanks to texting the number that was displayed by the digital check in stand. Check in requires the use of an app. So you have to download an app. You also need wifi to check in so if you are international and don't have a phone plan, good luck. There is no reception desk or staff. No place to leave baggage if you arrive early or want to leave late. The person across the hall had a loud party going on till late and kept us awake. Pay the extra money to stay at a real hotel... it ended up being the same cost as others around due to the amenity fee.
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Ivan

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Nice
Bodde här 3 nätter i juli 2022

2/10 Väldigt dåligt

Claire

Affärsresenär
Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Door - deadbolt or latch - did not lock for 2 days
Door - deadbolt or latch - did not lock for 2 days!
Bodde här 7 nätter i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 23 juli 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okej

Ronald

Gillade: Renlighet
Bodde här 2 nätter i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 23 juli 2022
Thank you for your feedback. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Väldigt dåligt

Tiffany

Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
False advertising, no front desk service and hard to get contact over the phone
Bodde här 1 natt i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 23 juli 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Väldigt dåligt

Mark

Gillade inte: Renlighet och rummets bekvämlighet
Worst place ive stayed at, i had a guest i had to make leave , after he left he did something to building and i was charged and also building security came in my room and took my stuff out of room .
Bodde här 1 natt i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 23 juli 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Fantastiskt

ana

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Me gusto bien limpio
Bodde här 1 natt i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 23 juli 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

4/10 Dåligt

Jesus

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Room wasn't clean beds stinks
Bodde här 1 natt i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 23 juli 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Väldigt dåligt

David

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Incredibly unclean room and unhelpful staff
Bodde här 2 nätter i juli 2022

8/10 Bra

Aweis

Bodde här 2 nätter i juni 2022

6/10 Okej

Lina

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
The location of the property is perfect, I did not like that it was almost 6pm and it said that the room was not ready and that I should contact customer service by phone or message. I spent several minutes trying to communicate and there were other people waiting to communicate as well. After several attempts we were able to communicate. Too bad I saw many people waiting at the reception trying to communicate. They should clarify that there is no reception at the hotel and everything is done by phone.
Bodde här 1 natt i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 7 juli 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Bra

Regina

Reste med familjen
Gillade: Renlighet
Bodde här 1 natt i juli 2022
Svar från The Chicago Hotel Collection - Millennium Park 7 juli 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Fantastiskt

Brook

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från The Chicago Hotel Collection - Millennium Park 7 juli 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Väldigt dåligt

Ashley

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
WORST HOTEL ON THE PLANET! DO NOT STAY HERE!!!!!!!!! IT'S SO SKETCHY AND SUCH A JOKE AND THERE IS NO ONE THERE EVEN TO CHECK YOU IN!
Bodde här 2 nätter i juni 2022
Svar från Millennium Park 1 juli 2022
Hello Ashley , thank you for your feedback, We are a remotely hotel , but at the same time we have our costume ready to assist , please give us a call to the hotel and provide more info about your stay , I Don't' see any booking under your name