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Recensioner av Best Western Mason Inn

2.5 out of 5
Best Western Mason Inn
9665 S Mason Montgomery Rd, Mason, OH

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 403 av 1004 recensioner" "
8 - Bra i betyg. 319 av 1004 recensioner" "
6 - Okej i betyg. 150 av 1004 recensioner" "
4 - Dåligt i betyg. 61 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 71 av 1004 recensioner" "

8,0/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Matthew

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Jodi

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
We just did not have a great experience at all. The people next to us threw a party in the middle of the night and the staff would not get them quiet finally my husband had to go over there to et them to turn their music down at 1:00 am
Bodde här 2 nätter i december 2023

6/10 Okej

Monica

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Plumbing problem and slow response
Bodde här 1 natt i maj 2024

8/10 Bra

Sheila

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good breakfast, staff nice, close to interstate and many restaurants
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Lora

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

8/10 Bra

Jean-Luc, SorelTracy

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Encore des fourmis prêt du buffet déjeuner même si les temps sont terminées . Dommage car très bon choix de déjeuner ….
Bodde här 1 natt i maj 2024

6/10 Okej

Angela

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
There were alot of ants in dining area near food. The bathroom in our room had several black hair in the tub. Water did not look clean in pool.
Bodde här 2 nätter i april 2024

8/10 Bra

Brittany, clarksville

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff was very friendly. Room was comfy.
Bodde här 1 natt i april 2024

8/10 Bra

Dale

Gillade: Personal och service och boendets skick och faciliteter
They need to get rid of the ants in the dining area. We are use to high toilets, not low ones. Also toilet in main lobby (dining) area did not work. Also we arrived around 6:30pm and one of our rooms was not ready to be occupied. This stay was not up to our expections. Will probably look for a different hotel on our next visit to Mason.
Bodde här 2 nätter i april 2024

8/10 Bra

Stacey

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

April

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great service and nice hotel to stay at.
Bodde här 1 natt i april 2024

6/10 Okej

Jeremy

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The pool and hot tub looked questionable at best, I didn't want to get in either. The property was under construction and the dining hall had a leak in the roof presumably from the room above. However the staff was accommodating when they were available.
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Juan Antonio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Muy buen servicio
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Dawn

Bodde här 2 nätter i mars 2024
Svar från Khia 7 maj 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Väldigt dåligt

Teresa

Reste med familj och småbarn, Reste med familjen
The staff were rude and you should not be charging $100 deposits when people pre paid the room months in advance. I still have not received my deposit back. The whole hotel stunk due to the renovations gave me a headache should have been notified of this ahead of time so I could’ve made other accommodations. We had lots of kids in rooms around us running around all night making it hard to sleep. And the hot tub was disgusting could not even use it and was a main reason we booked here had a nasty foam floating on top and water was yellow disgusting. I asked the front desk if there was vending machines anywhere to get a snack and drink she said 2nd floor the only thing on the 2nd floor was an ice machine and gumball machine!!! Is that vending?!??! Overall a horrible stay never again!
Bodde här 1 natt i april 2024

6/10 Okej

William

Property is older and is undergoing a refresh. Active patching and painting is going on 3rd floor where hallway carpet is badly stained with paint. Ceiling tiles were missing above tables in the room where breakfast is served and part of the room was draped with plastic. Staff was friendly and helpful but the work being done on the property had a negative impact on our stay.
Bodde här 1 natt i april 2024

6/10 Okej

Kelly

Gillade: Bekvämligheter
Booked a room with a king sized bed and when we arrived they put us in a room with 2 Queen sized beds,and said that they didn't have any kings available because of remodeling
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Terrie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was easy :)
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love the area upscale
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Shaila

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a great stay
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Bishnu

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
the rooms are clean staff is friendly - check-in/out process was smooth - but the pool area gets noisy and crowded so we did not use it. Breakfast is ok - double waffle maker was awesome. Room does did have shampoo and lotion but did not have conditioner. if that's important you may want to bring your own. overall good experience and will stay again.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Debbie

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Winston

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great value cleanliness decent breakfast option
Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

Kevin, Willoughby

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall, not satisfied. They had drunk people keeping us from sleeping, and did nothing to stop them from screaming all throughout the night. Then, the third floor construction started briggt and early, so we got little to no sleep. Brought it up to hotel staff throughout the night and they did nothing. Not coming back.
Bodde här 1 natt i mars 2024

8/10 Bra

michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient location with easy parking and highway access. I would not choose a first floor room due to the activity back and forth to the pool and dining area. It can get noisy. Overall, it's a great choice for families and close to attractions.
Bodde här 3 nätter i februari 2024

2/10 Väldigt dåligt

Abby

Gillade inte: Boendets skick och faciliteter
There were about 40 kids running and jumping screaming in the pool and hot tub. No one did anything about that so if you want a location where you can let kids run wild and there will be no consequences. This would definitely be the hotel for you. If you want a quiet, relaxing evening, don’t waste your time. in the middle of the night there were children running through the hall, screaming as well
Bodde här 1 natt i mars 2024

8/10 Bra

Janice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

LaCretia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024

8/10 Bra

Robert

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
U
Bodde här 1 natt i januari 2024

8/10 Bra

Muhieddine

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024

8/10 Bra

Ellen

Gillade: Renlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Manish

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice one night stay. They accommodate us for breakfast before regular time as we had to leave early. Front desk service excellent. Will definitely stay again.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Ronak

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Amanda

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The pool filter was not working which is extremely unsafe and disgusting.It is unsanitary for a filter to be broken in a pool due to the germs and stagnant water builds up due to lack of filtration. Additionally the refrigerator was not working and the heat was not working. It was 10 degrees out side and I had to put my furnace on 89 to get some heat in my room. For the amount of money I paid I am very disappointed. I complained to the staff but they didn't even show any concern for it. I requested to speak to management. Additionally, my husband and I were in the parking lot smoking a cigarette and there was 2 gentleman sitting in a car conducting a drug deal and trying to sell it to us. I didn't feel safe nor comfortable at all.
Bodde här 1 natt i januari 2024

8/10 Bra

Cheryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Carolyn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Yunior

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything really nice and good price
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Kanada, Columbus

Bodde här 2 nätter i december 2023

8/10 Bra

Alice

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Concierge was very nice and the place was clean. Also relatively close to the city which is convenient. Breakfast was not bad
Bodde här 1 natt i december 2023

8/10 Bra

Kyle

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

6/10 Okej

Brian

Reste med familjen
The pool and hot tub were closed due, due to maintenance. We specifically chose this hotel to use both, but neither Expedia nor the Best Western hotel disclosed this information to the public. Furthermore, Expedia did not provide provisions for changing or cancelling our reservation) even though I purchased the "Hotel Booking Protection plan". I will never use Expedia again
Bodde här 2 nätter i december 2023

6/10 Okej

Sophia

Reste med familj och småbarn
Gillade inte: Boendets skick och faciliteter
I did not appreciate the fact that they advertised having a pool and hot tub and it was closed while we were there. The reason I chose that hotel was for the pool and hot tub.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Ran2bad4u242117

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a very pleasant stay. Location is great for shopping and restaurants. Would stay again.
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Tammy

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We had a second floor room, twice during the stay the elevator was not working. My husband can’t do stairs. They also started Jack hammering the hot tub which was directly below our room. Could not relax in our room during the day. We choose this hotel for the pool and hot tub which we were not able to use for over half our stay
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Audrey b.

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good value. Helpful staff. Comfortable bed. A guide to tv stations would have been helpfun. Breakfast had sausage waffles cereall eggs. Decent.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Ashley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean and tidy. Big fridge in the room, good tv, not that it matters, and the breakfast was amazing! I would for sure stay here again!
Bodde här 1 natt i november 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly folks. Clean. Decent breakfast. Hard to sleep at times. Bad pillows. Some too huge. Some too old. Lights in my face from outside at night when trying to sleep.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i oktober 2023

10/10 Fantastiskt

Lori

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, clean accomoations, nice continental breakfast. Easy on/off access from highway. Restaurants close by.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

SHARI

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023