Sittområde i lobbyn

Recensioner av Sonesta ES Suites Cincinnati - Sharonville East

3 out of 5
Sonesta ES Suites Cincinnati - Sharonville East
2670 E Kemper Rd, Sharonville, OH

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 447 av 841 recensioner" "
8 - Bra i betyg. 220 av 841 recensioner" "
6 - Okej i betyg. 79 av 841 recensioner" "
4 - Dåligt i betyg. 46 av 841 recensioner" "
2 - Väldigt dåligt i betyg. 49 av 841 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Michael

Bodde här 4 nätter i mars 2024
Svar från General Manager 3 maj 2024
Dear Michael,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Väldigt dåligt

Thomas, Newport

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very dirty hotel which desperately needs a thorough renovation..Carpets are terrible, non- smoking rooms smell of smoke. Hotel must be closed for renovation.
Bodde här 3 nätter i april 2024
Svar från General Manager 29 apr. 2024
Dear Thomas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really nice place. Nicest I’ve ever stayed at
Bodde här 1 natt i april 2024
Svar från General Manager 29 apr. 2024
Dear Anthony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Väldigt dåligt

LaTresa

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property has no hot water and the Manager nor the people at the front desk cared. They just kept saying they could cancel my room if I liked because they had already moved our room once. Well the 1st room had broken closet doors which is a hazard. I did eventually have to cancel because my son had a fencing tournament and he needed rest and we all needed to bath, which the manager didn't think was a necessity.
Bodde här 2 nätter i mars 2024
Svar från General Manager 24 apr. 2024
Dear LaTresa,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Bra

Isaac

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från General Manager 21 apr. 2024
Dear Isaac,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Bra

Josh

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
They lady at the front desk seemed like you was rushing and like she wasn’t for sure what she was doing
Bodde här 1 natt i april 2024
Svar från General Manager 18 apr. 2024
Dear Josh,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Bra

Billy

Gillade: Renlighet och personal och service
Bodde här 3 nätter i april 2024
Svar från General Manager 18 apr. 2024
Dear Billy,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Bra

Paul M

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Smell, felt dirty outside room. Utilities out of date
Bodde här 3 nätter i april 2024
Svar från General Manager 15 apr. 2024
Dear Paul,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Fantastiskt

Tequoia, Toledo

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice and clean
Bodde här 2 nätter i april 2024
Svar från General Manager 15 apr. 2024
Dear Tequoia,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Fantastiskt

shairony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från General Manager 13 apr. 2024
Dear Shairony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Fantastiskt

Ryan, harrodsburg

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing wrong at all. Get a top (3rd) floor room if you want to be sure to not hear people above you but its that way everywhere.
Bodde här 2 nätter i april 2024
Svar från General Manager 8 apr. 2024
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Bra

Suresh

Gillade: Renlighet och boendets skick och faciliteter
Good
Bodde här 2 nätter i april 2024
Svar från General Manager 8 apr. 2024
Dear Suresh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Bra

Lennora, Berea

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet & Clean Staff was very nice. Room door took a little extra effort to close
Bodde här 1 natt i april 2024
Svar från General Manager 7 apr. 2024
Dear Lennora,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Bra

Tosha

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Nor is most convenient location. Smelled like pot in elevator on both visits. Room was clean but mold on bathroom sink.
Bodde här 1 natt i april 2024
Svar från General Manager 7 apr. 2024
Dear Tosha,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Väldigt dåligt

Michael D

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
bedbugs
Bodde här 2 nätter i mars 2024
Svar från General Manager 6 apr. 2024
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Fantastiskt

Terry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I felt safe and the parking was excellent
Bodde här 2 nätter i mars 2024
Svar från General Manager 31 mars 2024
Dear Terry,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Fantastiskt

Atchut Kumar

Bodde här 2 nätter i februari 2024
Svar från General Manager 27 mars 2024
Dear Atchut,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Fantastiskt

Stephanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från General Manager 26 mars 2024
Dear Stephanie,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Bra

Josh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall it was a nice stay
Bodde här 1 natt i mars 2024
Svar från General Manager 25 mars 2024
Dear Josh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Väldigt dåligt

David

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Reeked of MJ, breakfast did not start when they said, very overpriced for what they are.
Bodde här 2 nätter i mars 2024
Svar från General Manager 24 mars 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okej

Doris

Reste med sin partner
Gillade: Renlighet och personal och service
The extended stay tenants had the back parking lot looking like they camped out in their vehicles.
Bodde här 1 natt i mars 2024
Svar från General Manager 22 mars 2024
Dear Doris,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Fantastiskt

Yunusjon

Bodde här 1 natt i januari 2024
Svar från General Manager 22 mars 2024
Dear Yunusjon,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Fantastiskt

Erica, Cincinnati

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly welcoming, and the rooms are really nice.
Bodde här 1 natt i mars 2024
Svar från General Manager 13 mars 2024
Dear Erica,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Okej

Roshanell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice location
Bodde här 2 nätter i mars 2024
Svar från General Manager 13 mars 2024
Dear Roshanell,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Fantastiskt

Jim

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This peoperty from the facility to the employees deserve 10 stars, they exceeded all our expectations by a mile. We definitely will stay there again.
Bodde här 3 nätter i mars 2024
Svar från General Manager 10 mars 2024
Dear Jim,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Fantastiskt

Tari

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från General Manager 13 mars 2024
Dear Tari,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Fantastiskt

Denny

Gillade: Bekvämligheter och boendets skick och faciliteter
Just a very spacious and nice room for a very good price.
Bodde här 1 natt i mars 2024
Svar från General Manager 9 mars 2024
Dear Denny,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Fantastiskt

Dexter

Bodde här 2 nätter i mars 2024
Svar från General Manager 25 mars 2024
Dear Dexter,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Bra

Saheed

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i februari 2024
Svar från General Manager 4 mars 2024
Dear Saheed,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Väldigt dåligt

Ivy

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Got to the room went to unpack and get comfortable when we spotted a bed bug in the couch and then a few more on the mattress.. no protective covers on the furniture.. very disappointed.
Bodde här 1 natt i mars 2024
Svar från General Manager 3 mars 2024
Dear Ivy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okej

Michelle

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från General Manager 2 mars 2024
Dear Michelle,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Väldigt dåligt

Laschelle

Reste med familj och småbarn, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was fine floors were a little dirty the water took a while to heat and was not really warm. We packed up and left because there was a roach crawling on the bed.
Bodde här 3 nätter i februari 2024
Svar från General Manager 28 feb. 2024
Dear Laschelle,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Fantastiskt

Ryan, harrodsburg

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was great. Kitchenette. Separate bedroom from living room.
Bodde här 1 natt i februari 2024
Svar från General Manager 26 feb. 2024
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okej

Moeshia

Gillade: Renlighet
There was a couple arguing and throwing things. Front desk was called, nothing was done. They went until 2am. Will not come back to this place based on how they handled complaints and just showed no regard. Plus if you want snacks, bring your own. Or you can drive to the front that’s not connected to the actual hotel and get overpriced snacks that you can find at your local corner store for way less.
Bodde här 1 natt i februari 2024
Svar från General Manager 21 feb. 2024
Dear Moeshia,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Fantastiskt

JANICE

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was excellent ❤️
Bodde här 1 natt i februari 2024
Svar från General Manager 19 feb. 2024
Dear Janice,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Fantastiskt

Julius

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved everything
Bodde här 1 natt i februari 2024
Svar från General Manager 19 feb. 2024
Dear Julius,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Dåligt

Lisa

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
I paid for two rooms. One with a fireplace and one without. I paid extra for a fireplace just to be told when I get there, they don’t have any logs for the fireplace and we can go to Lowe’s and pick some up if we want some to burn. Myself no problem. I bring them the receipt just to be told we don’t do refunds for the wood. (You all suggested that) so I paid extra for a fireplaces room and went and bought my own wood just for me to be comfortable in your establishment is just not sitting well with me.
Bodde här 2 nätter i februari 2024
Svar från General Manager 19 feb. 2024
Dear Lisa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Bra

Tyrone, Inglewood

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall a pleasant stay.
Bodde här 2 nätter i februari 2024
Svar från General Manager 16 feb. 2024
Dear Tyrone,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Fantastiskt

Brent

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean
Bodde här 1 natt i februari 2024
Svar från General Manager 18 feb. 2024
Dear Brent,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Fantastiskt

Brent

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
First time visitors from California, and the people were very pleasant and helpful. Room and grounds were very clean.
Bodde här 7 nätter i januari 2024
Svar från General Manager 9 feb. 2024
Dear Brent,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Bra

Keyashia

Gillade: Renlighet och personal och service
Svar från General Manager 7 feb. 2024
Dear Keyashia,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Bra

Tasha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från General Manager 6 feb. 2024
Dear Tasha,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Fantastiskt

Brandan

clean
Bodde här 1 natt i februari 2024
Svar från General Manager 5 feb. 2024
Dear Brandan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Fantastiskt

nikole

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från General Manager 4 feb. 2024
Dear Nikole,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okej

Natalie

Reste med familj och småbarn, Reste med familjen
Gillade inte: Bekvämligheter
The past weekend I stayed here with my son and 2 friends, the night before we checked out someone cut the catalytic converter off my vehicle in the parking lot.. No outside cameras and nothing to be done about it , staff didn’t even seem suprised. I seen a roach inside my room crawling on the bathroom floor. Not as good as the pictures made it seem.
Bodde här 2 nätter i januari 2024
Svar från General Manager 31 jan. 2024
Dear Natalie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okej

Darius

Bodde här 1 natt i januari 2024
Svar från General Manager 22 mars 2024
Dear Darius,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Fantastiskt

Ariel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Property is very clean, staff is very friendly! For the price you can’t beat this place. It feels more like an apartment than a hotel. I would recommend this place to anyone!
Bodde här 3 nätter i januari 2024
Svar från General Manager 24 jan. 2024
Dear Ariel,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Väldigt dåligt

Eric

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Shady characters in parking lot and at propped open security doors. Room was 51 degrees F when we arrived, and took all night to get to 70. Generally old and drab. Don’t stay here.
Bodde här 1 natt i januari 2024
Svar från General Manager 21 jan. 2024
Dear Eric,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Dåligt

Duke

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
No
Not up to Par!
Bodde här 2 nätter i januari 2024
Svar från General Manager 21 jan. 2024
Dear Duke,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Fantastiskt

Kennedi

Bodde här 1 natt i december 2023
Svar från General Manager 1 feb. 2024
Dear Kennedi,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager