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Recensioner av Clarion Pointe on the lake Clarksville-South Hill West

2.5 out of 5
Clarion Pointe on the lake Clarksville-South Hill West
103 2nd St, Clarksville, VA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 53 av 121 recensioner" "
8 - Bra i betyg. 36 av 121 recensioner" "
6 - Okej i betyg. 16 av 121 recensioner" "
4 - Dåligt i betyg. 7 av 121 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 121 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

6,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

4/10 Dåligt

Devon

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
We had to wait 30 minutes to check in. The room was quite dirty in most areas, especially the shower. Additionally, the hotel itself was visibly dirty inside. Upon checking out, we had to wait another 15-20 minutes for someone to return to the desk. I highly recommend staying elsewhere.
Bodde här 2 nätter i maj 2024
Svar från Mary 21 maj 2024
Was very sorry to hear your stay was not satisfactory! We tried to contact you to see what we could do to resolve any issues!! Was sorry that you did not let us know when you checked in that there was a problem. We would have been able to help with any issues!!

8/10 Bra

Heather

Reste med sin partner, Reste med husdjur
Gillade: Boendets skick och faciliteter
Gillade inte: Bekvämligheter
What a strange place. Felt kind of shabby and unloved. Front desk unattended on several occasions. Staff slow and sometimes unhelpful. Hallway carpets scuffy. Nothing was terrible, but nothing was very good either. On the plus side, king balcony was large and had a nice lake view. Bed very comfortable and sheets were nice. I guess this is all you can hope for in such a small town?
Bodde här 1 natt i maj 2024
Svar från Mary 12 maj 2024
Thank you for sharing your experience! We use all feedback to improve our services.

8/10 Bra

Joseph

Affärsresenär
I needed a room and they provided a room. It's a little long in the tooth but is mostly designed for weekend sportsmen.
Bodde här 1 natt i april 2024
Svar från Mary 7 maj 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again.

8/10 Bra

Vickie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wasn’t sure why the pool wasn’t open
Bodde här 3 nätter i april 2024
Svar från Mary 7 maj 2024
Thank you for taking the time to leave us a review. Our pool is being renovated and will open Memorial Day weekend. Hope to see you again!

6/10 Okej

Jeff

Reste i grupp
Gillade: Renlighet
The hotel was ok. Needed to be updated for the cost.
Bodde här 2 nätter i april 2024
Svar från Mary 28 apr. 2024
Thank you for taking the time to leave us a review. We are newly renovated please share with us what we missed? Please consider us for any future stays to Clarksville!

6/10 Okej

Don

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
The beds had been made up but not cleaned (hair, dirt, etc.) in the bed. we had to wipe them out before we sleep in them. Bottle caps left laying on the floor.
Bodde här 1 natt i april 2024
Svar från Mary 8 apr. 2024
Please accept our sincere apologies that your stay was not satisfactory. We strive for guest satisfaction and use all feedback to improve our services. Please consider giving us another chance to provide you with exceptional service, for any future stays in Clarksville.

8/10 Bra

Robert, White Plains

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
proximity to lake and town was ideal
Bodde här 2 nätter i mars 2024
Svar från Mary 26 mars 2024
Thank you for choosing Clarion Pointe on the Lake for your Clarksville accommodations! We appreciate you taking the time to leave us a review.

8/10 Bra

Jennifer

Reste med familjen
Hotel was clean and staff was very helpful and courteous.
Bodde här 2 nätter i mars 2024
Svar från Mary 25 mars 2024
We appreciate you taking the time to leave us feedback! Was glad to see you enjoyed your stay and hope you will consider us again.

8/10 Bra

Crystal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Mary 25 mars 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again for any future stays in Clarksville!

2/10 Väldigt dåligt

Donna

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Had a terrible check in. Breakfast was terrible…old oranges. Will not stay there again.
Bodde här 1 natt i mars 2024
Svar från Mary 18 mars 2024
Please accept our apologies that your check in and breakfast experience was not satisfactory. We strive for guest satisfaction and use all feedback to improve our services.

10/10 Fantastiskt

Judy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful stay
The room was clean, bed comfy and service was great!
Bodde här 1 natt i februari 2024
Svar från Mary 5 feb. 2024
Thank you for taking the time to leave us a review! We appreciate your business and hope to see you again!

10/10 Fantastiskt

Craser Martinez

Bodde här 2 nätter i januari 2024
Svar från Mary 27 jan. 2024
Thank you for sharing your experience for your stay at the Clarion Pointe in Clarksville! We appreciate your business and hope you will consider us again for any future stays in Clarksville!

10/10 Fantastiskt

Erica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This hotel is really nice. I only stay for like a night. Staff is friendly and helpful
Bodde här 1 natt i januari 2024
Svar från Mary 27 jan. 2024
Thank you for taking the time to leave us feedback! We appreciate your business and hope to see you again for any future stays in Clarksville!

10/10 Fantastiskt

Rodney

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Mary 19 jan. 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again soon.

8/10 Bra

Joy

Reste med sin partner
Bodde här 2 nätter i december 2023
Svar från Mary 19 jan. 2024
Thank you for taking the time to leave us a feedback! Hope to see you again soon!

10/10 Fantastiskt

Erica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very friendly staff and the room was clean
Bodde här 1 natt i december 2023
Svar från Mary 29 dec. 2023
Thank you for sharing your experience! We hope to see you again soon!

10/10 Fantastiskt

Verifierad resenär

Bodde här 3 nätter i december 2023
Svar från Mary 29 dec. 2023
Thank you for sharing your experience! Look forward to accommodating you for any future stays in Clarksville!

10/10 Fantastiskt

Jason

Gillade: Renlighet och personal och service
Smelled old
Bodde här 1 natt i december 2023
Svar från Mary 26 dec. 2023
Please accept our apologies that your room did not smell fresh and clean. Have shared your review with our housekeeping staff so they will be more aware of any potential issues. Hope to see you!

2/10 Väldigt dåligt

Duncan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This property was incredible and the staff is super friendly. When we arrived we were told that our card was declined, but we then realized that it was actually a “virtual card” and that Expedia had taken our money, but did not pay the hotel and secure our room. We were told by the front desk that “we were lucky” that they didn’t give up our reservation when the card Expedia used to pay our reservation was declined…
Bodde här 1 natt i december 2023
Svar från Mary 23 dec. 2023
Thank you for taking the time to leave us a review. Please accept our apologies for the miscommunication on the virtual card. Hope to see you again soon.

10/10 Fantastiskt

Diane

Bodde här 1 natt i december 2023
Svar från Mary 5 dec. 2023
We appreciate you taking the time to share your experience! Hope to see you again soon!

10/10 Fantastiskt

Gracie

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i november 2023
Svar från Mary 5 dec. 2023
Thank you for taking the time to leave us positive feedback!

8/10 Bra

Jan, Greenwood

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was adequate for the amount of time that was spent in the room. Room was a bit small—but was clean. Breakfast was the usual continental breakfast. Andy at the front desk was very nice and welcoming. Thanks Andy!
Bodde här 4 nätter i november 2023
Svar från Mary 30 nov. 2023
Thank you for sharing your experience!! We hope to see you again for any future stays in Clarksville!

2/10 Väldigt dåligt

Jeremiah

Reste med sin partner
So sorry to report that I checked into a room where the bathroom was so unacceptably dirty. There was a grey film covering the shower floor , the plug had been pulled from the sink and left on the counter with lots of hair wrapped in it.. and upon bringing this to the attention to the front desk, the response was unpleasant and accusatory, as if somehow, I’d done this to the room. I’ll never come back.
Bodde här 4 nätter i november 2023
Svar från Mary 30 nov. 2023
Please accept our apologies that your experience was not satisfactory! We strive for guest satisfaction and use all feedback to improve our services. Please consider giving us another chance to provide you with a better experience.

2/10 Väldigt dåligt

Sophia

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The overall cleanliness at this hotel was completely unacceptable. The floors had not been vacuumed or swept (there was visible hair in both rooms we were assigned to), and the toilets were also dirty with hair and bodily fluids. Additionally, one of the front desk employees, Kiki, had the audacity to claim she didn’t see the bodily fluids on the dirty toilet and made a point to suggest my standards were too high. So, if your standards for cleanliness of a toilet include no urine or feces on it, apparently you’re too fussy for this place. Truly uncomfortable, we will never stay here again. We checked out early, and didn’t receive any refund or discount for any of the issues. Beware!
Bodde här 3 nätter i november 2023
Svar från Mary 30 nov. 2023
We were so sorry to see that your experience was not satisfactory! We strive for customer satisfaction and use all feedback to improve our services. Please consider giving us another chance to improve your experience!

10/10 Fantastiskt

MM

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great place to live. Highly recommended
Bodde här 1 natt i november 2023
Svar från Mary 19 nov. 2023
Thank you for taking the time to share your experience! We hope to see you again!

6/10 Okej

Julio

Bodde här 1 natt i november 2023
Svar från Mary 23 dec. 2023
Thank you for taking the time to leave us feedback We appreciate your business and hope to see you again!

8/10 Bra

Maccon, Raleigh

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Mary 19 nov. 2023
Thank you for taking the time to leave us a review. We appreciate your business!

10/10 Fantastiskt

Felicia

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i oktober 2023
Svar från Mary 6 nov. 2023
Thank you for the great review! Was our pleasure accommodating you!

8/10 Bra

Roy

Bodde här 4 nätter i oktober 2023
Svar från Mary 26 nov. 2023
Thank you for taking the time to leave us a review! We appreciate your business and look forward to accommodating you again soon!

10/10 Fantastiskt

Felicia

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i oktober 2023
Svar från Mary 3 nov. 2023
Thank you for taking the time to leave us a positive review! It has been our pleasure accommodating you!

10/10 Fantastiskt

Norman

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Mary 15 okt. 2023
Appreciate you taking the time to leave us a positive review!

6/10 Okej

Sherry

Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
At check in, they charged me $100.00 deposit. They had a sign at the front desk. Said it would be returned in 5-7 days after they checked my room. There was no mention of this when I booked my room. I never got a receipt at check in, never got a receipt when I checked out they said I would get an email, still haven't got a receipt. The bathroom had sewer gas smell for several hours. The phone in the room wasn't connected, no cords just a dead phone on the table. Breakfast bar had no eggs, no meat. Just breads and cereal, coffee
Bodde här 1 natt i september 2023
Svar från Mary 15 okt. 2023
Please accept our apologies that your stay was not satisfactory. We strive for guest satisfaction and use all guest comments to improve our services. The 100 deposit was an authorization only and does state that we require a deposit on the booking website where you made your reservation. We did not email a receipt since we do not have your email on file. Clarion Pointe does offer eggs, meat and a potatoe for breakfast so not sure what happened the morning you came in for breakfast. Was not aware that there was a smell in your bathroom since we did not see where it was reported to the front desk. Please consider giving us another chance to provide you with execellent service.

4/10 Dåligt

Nancy

Reste med sin partner, Reste med husdjur
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast was not good; bathroom was not clean.
Bodde här 2 nätter i september 2023
Svar från Mary 1 okt. 2023
Please accept our apologies that your stay was not satisfactory. We use all customer feedback to improve our services.

6/10 Okej

John

Gillade inte: Renlighet
Dissatisfied
Disappointed.bed covered in long hair,sink stopper had to be removed to let sink drain. Front desk person looked like they wanted to be anywhere but there.
Bodde här 1 natt i september 2023
Svar från Mary 27 sep. 2023
Please accept our apologies that your stay was not satisfactory. We strive for guest satisfaction and use all feedback to improve our services.

8/10 Bra

Gary

Bodde här 2 nätter i september 2023
Svar från Mary 15 okt. 2023
Thank you for taking the time to leave us feedback!

8/10 Bra

Betty

Reste med familjen
Gillade: Personal och service och bekvämligheter
It was a good place to stay
Bodde här 1 natt i september 2023
Svar från Mary 27 sep. 2023
Thank you for taking the time to leave us a review! We hope to accommodate you for any future visits to Clarksville!

8/10 Bra

James O

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
the hotel sits right on Buggs Island Lake. We had a balcony, Next door is a sports bar that had a singer on their pier. I sat and listened from hotel property. Sweet.
Bodde här 2 nätter i augusti 2023
Svar från Mary 27 sep. 2023
Thank you for taking the time to leave a review. Was happy to hear you enjoyed your stay! Hope to see you again soon!

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i september 2023
Svar från Mary 13 sep. 2023
Thank you for taking the time to share your experience with Clarion Pointe on the Lake! We hope to see you again!

8/10 Bra

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very newly remodeled. Lovely lake views if you get a lake view room. The only downside was they require a $100 deposit and if you put it on a debit or credit card, it takes up to 14 days to get it back. This was not previously disclosed and was not expected at all. It has been a 9 days and I have not gotten my deposit yet.
Bodde här 1 natt i september 2023
Svar från Mary 14 sep. 2023
Thank you for taking the time to leave us a review! We strive for guest satisfaction and use all feedback to improve our services. We release all authorizations at check out. Usually with in 5 business days the authorization is released. This does not count holidays or weekends when the banks are closed. We apologize for the inconvenience.

4/10 Dåligt

Michelle

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i liked the view of the lake. i did not like the room the beds were hard/toilet rocked around/coffee and blow dryer don't work / housekeeping does not clean your room, does not make the bed. he just takes the garbage then comes back hours later with towels and toilet paper, i think they only have1 housekeeper for the whole hotel we will never go there again.
Bodde här 5 nätter i september 2023
Svar från Mary 12 sep. 2023
Please accept our apologies that your stay was not satisfactory. We strive for guest satisfaction and use all feedback to improve our services. Have shared your feedback with our housekeeping department to correct any issues.

8/10 Bra

Susan

Bodde här 3 nätter i september 2023
Svar från Mary 12 sep. 2023
Thank you for sharing your experience. We appreciate your business!!

6/10 Okej

Kisha

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
MOLD!!!!!
Room looked nice and had a great view of the lake but our patio was filthy. The chairs had spider and slide webs on them, i had to clean them myself. The door to the patio had mold on it. I had my grand daughter with me and I going to make her a bottle, I went to put water in the coffee maker and it had mold in it. The code maker probably hadn’t been cleaned in months. Also, we had spider webs in the ceiling of our room. I guess they just surface clean and that’s it. I’m waiting to hear from the manager. I give it ⭐️⭐️ and only because Andy at the front desk was VERY PLEASANT
Bodde här 2 nätter i september 2023
Svar från Mary 5 sep. 2023
Please accept our apologies that your stay was not satisfactory. Was sorry that you did not let us know of your concerns so that we could have addressed them. We strive for guest satisfaction and use all feedback to improve our services.

8/10 Bra

Karen

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och bekvämligheter
Beautiful views of the lake. Wonderful sunset and music next door at Bug Island Brewery!
Bodde här 1 natt i september 2023
Svar från Mary 5 sep. 2023
Thank you for sharing your experience! Hope to see you again soon!

8/10 Bra

Amanda

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i augusti 2023
Svar från Mady 21 aug. 2023
Thank you for sharing your experience with us! Hope to see you again for any future stays in Clarksville!

10/10 Fantastiskt

Janine, stafford

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Mary 12 aug. 2023
Was happy to see that you enjoyed your stay with us! Thank you for taking the time to leave us a great review! We hope to see you again!

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Mary 9 aug. 2023
Thank you for taking the time to provide us with feedback! We appreciate your business!

6/10 Okej

Michael

Gillade inte: Renlighet
Bodde här 2 nätter i augusti 2023
Svar från Mary 9 aug. 2023
Thank you for taking the time to leave us feedback! We appreciate your business!

6/10 Okej

David

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
I spilled a bit of water on the floor, wiped it up only to find the floor was filthy!! Toilet seat about to fall off and tub drain didn't drain well. Makes one really wonder if the room is being cleaned!
Bodde här 1 natt i juli 2023
Svar från Mary 26 juli 2023
Was so sorry to hear that your stay was not satisfactory! We strive for guest satisfaction and use all feedback to improve our services!! Wish you would have shared your concerns with us so we could have addressed any problems! Please consider giving us another another chance to provide you with excellent service!!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Could Be Cleaner
The overall stay was great. The rooms could be cleaned better. Both beds had hair on the sheets like they were never changed after the previous guests. You could run your finger across the shower and it was white from soap scum and the toilets didn't look like they had been cleaned.
Bodde här 2 nätter i juli 2023
Svar från Mary 25 juli 2023
Please accept our sincere apologies that your stay was not satisfactory. We strive for customer satisfaction and use all feedback to improve our services. Please consider giving us another chance for any future stays in Clarksville.

6/10 Okej

Cassie

Gillade inte: Renlighet och personal och service
Bodde här 3 nätter i juli 2023
Svar från Mary 25 juli 2023
Thank you for taking the time to leave us feedback. We appreciate your business.