Exteriör

Recensioner av Ramada by Wyndham Cocoa

3.5 out of 5
Ramada by Wyndham Cocoa
4225 King St, Cocoa, FL

Recensioner

6,0
10 - Fantastiskt i betyg. 188 av 1001 recensioner" "
8 - Bra i betyg. 215 av 1001 recensioner" "
6 - Okej i betyg. 181 av 1001 recensioner" "
4 - Dåligt i betyg. 167 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 250 av 1001 recensioner" "

6,2/10

Renlighet

6,8/10

Personal och service

6,0/10

Bekvämligheter

5,8/10

Boendets skick och faciliteter

5,8/10

Hållbarhet

Recensioner

8/10 Bra

Johanna

Reste med familjen
Gillade: Rummets bekvämlighet
Mysigt i fint kvarter men frånvarande personal och mycket röklukt på rummet. Men ändå prisvärt för det priset.
Bodde här 1 natt i juni 2023
Svar från Hotel Manager 28 juni 2023
Dear Johanna,Thank you for your review about your stay at our hotel. We apologize for the lack of staff and the smoke smell in your room. We understand this can be a major inconvenience and we strive to improve the quality of our services for our guests. We take all guest concerns seriously and our staff members are dedicated to ensuring that all guests enjoy a comfortable and enjoyable stay with us. If you ever have any comments or suggestions, please don’t hesitate to contact us. We hope you will give us another chance to make your stay more pleasant. Sincerely,Hotel Manager

2/10 Väldigt dåligt

Therese

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Dåligt städat!
Vi bodde här en natt på genomresa. Tack och lov behövde vi bara vara här för några timmars sömn. Rummen var slitna och ostädade med godispapper och både döda och levande flugor i fönstret. Toaletten var inte rengjord och sängkläderna kändes använda. Frukost ingick och det fanns kylskåp på rummet.
Bodde här 1 natt i oktober 2022
Svar från Hotel Manager 15 nov. 2022
Dear Therese,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely,Hotel Manager.

8/10 Bra

Reine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotel
Hyfsad frukost, bekväma sängar och en bra utomhuspool.
Bodde här 2 nätter i mars 2022
Svar från Hotel Manager 19 mars 2022
Dear Guest, It was great to have you with us. It's great that you were so impressed with our hotel. Offering a wide range of guests an excellent experience is what we are striving for. Please make us your top choice if you're in the area again. You can expect another great stay from us when you need it. Sincerely, Hotel Manager.

6/10 Okej

Carin

Reste i grupp
Gillade: Personal och service
Ok och nära Kennedy space center
Helt ok och frukost ingick.
Bodde här 1 natt i januari 2022
Svar från Hotel Manager 13 jan. 2022
Dear Guest, Thanks for your kind words about our hotel and for spelling out the things you liked most about our breakfast. We take pride in serving guests right, and I hope you have many more opportunities to stay with us ahead. We’ll always be here for you when you need a great place to stay. Sincerely, Hotel Manager.

10/10 Fantastiskt

Richard

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Suprisingly quite.
Nice hotel with large comfortable rooms. Surprisingly quite despite the closeness to the highway. Nice sidewalks well suitable for a morning run. Good price to value ratio.
Bodde här 1 natt i mars 2020
Svar från Hotel Manager 12 mars 2020
Hello Richard, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Hotel Manager 3 mars 2020
Dear Guest, Thanks for the stay and great feedback by giving us a 10-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Bra

Amy, Tucson

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Neighbor hood is sketchy
Bodde här 2 nätter i maj 2024
Svar från Hotel Manager 13 maj 2024
Dear Amy,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Bra

Ivan

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter
Rooms are fine surrounded areas and hallways need attention
Bodde här 2 nätter i maj 2024
Svar från Hotel Manager 13 maj 2024
Dear Ivan,Thank you for your kind feedback. We're glad to hear that you found the rooms satisfactory. We apologize for any shortcomings in the surrounding areas and hallways. Your comments are valuable, and we will address them with our team to ensure that all areas of our property meet the high standards of cleanliness and maintenance that we strive for. We appreciate your input, and we hope to have the opportunity to provide you with an even more enjoyable experience in the future.Sincerely, Hotel Manager

4/10 Dåligt

Dilson

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Not friendly employees
Bodde här 2 nätter i maj 2024
Svar från Hotel Manager 13 maj 2024
Dear Dilson,We're truly sorry to hear that you found our employees unfriendly during your stay. Providing exceptional service with a warm and welcoming attitude is incredibly important to us, and we apologize for any interactions that did not meet this standard. Your feedback is valuable, and we will address this issue with our team to ensure that all guests receive the friendly and courteous service they deserve. We hope to have the opportunity to welcome you back in the future for a more positive experience.Sincerely, Hotel Manager

4/10 Dåligt

Judy

Reste med sin partner
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Manager does not know ADA laws and refuses to be educated. Demands photo ID for service dog (illegal) cannot take food to room, too bad if you have mobility issues or can't be in crowds. Room remodels are nice but hallway and stairs feel like $20/hour motel. Will never return due to manager and front desk rudeness (except Bailey who tries to temper down her bosses). Too many options in area for less money to be disrespected. Beds are NOISY, don't move or everyone in room will wake from the squeaking.
Svar från Hotel Manager 13 maj 2024
Dear Judy,We're deeply sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are our top priorities, and we apologize for falling short of meeting your expectations. We take ADA laws and regulations very seriously, and we will address the issue with the manager to ensure compliance and proper education on the matter. Additionally, we apologize for any inconvenience regarding the food policy and the condition of the beds. Your feedback is invaluable, and we will use it to make necessary improvements to enhance the overall guest experience.Sincerely, Hotel Manager

6/10 Okej

Winston

Bodde här 1 natt i maj 2024
Svar från Hotel Manager 13 maj 2024
Dear Winston,Thank you so much for sharing your recent stay with us and for giving us 3 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Fantastiskt

Jean-Pierre

Bodde här 1 natt i maj 2024
Svar från Hotel Manager 13 maj 2024
Dear Jean-Pierre,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Okej

GLORIA

Reste med sin partner
Gillade: Bekvämligheter
My hubby loved the comfortable bedding and it was very quiet. I didn't like the location as I thought it was closer to the cruise port. Floors were dirty but I survived and love that they didn't have carpet. I would stay here again as the price was very reasonable.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 9 maj 2024
Dear GLORIA,Thank you for your kind feedback. We're thrilled to hear that your husband enjoyed the comfortable bedding and that you found our property quiet! While we regret any inconvenience caused by our location not meeting your expectations, we're glad to know that you appreciated the absence of carpeting and the reasonable pricing. Your feedback about the cleanliness of the floors is duly noted, and we'll make sure to address this promptly. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager

10/10 Fantastiskt

Juan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pool was great and breakfast.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 8 maj 2024
Dear Juan,Thank you for your glowing feedback. We're thrilled to hear that you enjoyed our pool and breakfast offerings! Providing a refreshing and enjoyable pool experience, as well as a delicious breakfast selection, is important to us. Your satisfaction is our priority, and we're delighted that we could meet your expectations in these areas. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

2/10 Väldigt dåligt

Bret

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Started off with a door that wouldnt lock. Then to one that key cards needed reset daily. Had to ask for towels. Fridge barely cooled. T.V. was old. And a.c. unit sounded like a train. Wont stay again
Bodde här 3 nätter i maj 2024
Svar från Hotel Manager 7 maj 2024
Dear Bret,We are distressed to see your comments. We apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okej

kimber

Reste i grupp
Gillade inte: Boendets skick och faciliteter
The bathtub did not hold water. The bed was very noisy as to whatever the mattress was on. We only would eat a bagel or waffle in the morning and were not allowed to take back to our room to enjoy while relaxing.
Bodde här 3 nätter i maj 2024
Svar från Hotel Manager 6 maj 2024
Dear kimber,We are sorry to hear about the issues you encountered during your stay. It's disappointing that the bathtub didn't hold water and that the bed was noisy, affecting your comfort. Additionally, I apologize for any inconvenience caused by the breakfast policy. We'll address these concerns with our maintenance and housekeeping teams to ensure improvements are made, and we'll also review our breakfast policy to provide a more accommodating experience for our guests.Sincerely, Hotel Manager

8/10 Bra

Nicole

Gillade: Renlighet och boendets skick och faciliteter
The property is being remodeled. Breakfast could have been better but it was a good place to stay
Bodde här 1 natt i april 2024
Svar från Hotel Manager 6 maj 2024
Dear Nicole,We appreciate your feedback regarding your recent stay with us. While we're glad to hear that you found our property to be a good place to stay, we apologize for any inconvenience caused by the ongoing remodeling and the breakfast offerings not meeting your expectations. We understand the importance of providing a comfortable and satisfying experience for our guests, and we'll consider your comments as we continue to improve our facilities and services. We hope to welcome you back in the future for an even better experienceSincerely, Hotel Manager

2/10 Väldigt dåligt

Diana

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Hotel Manager 6 maj 2024
Dear Diana,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okej

Thomas

Bodde här 1 natt i april 2024
Svar från Hotel Manager 4 maj 2024
Dear Thomas,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

10/10 Fantastiskt

Diana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Muy lindo
Bodde här 1 natt i maj 2024
Svar från Hotel Manager 3 maj 2024
Dear Diana,Thank you for your wonderful feedback. We're delighted that you found our property to be aesthetically pleasing. We strive to create a welcoming and visually appealing environment for our guests to enjoy. We hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager

4/10 Dåligt

Tammy

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Outside the buildings were up kept better than the room. Pink mold around the tub grout, rust and corrosion on tissue holder and shower head & grunge throughout the room. Partway thru the stay the Cable stopped working and when reported to the front desk we were told live TV was the only thing available. Guest laundry was out of service. Pillows were 2/3 the size of normal.
Bodde här 8 nätter i april 2024
Svar från Hotel Manager 3 maj 2024
Dear Tammy,We deeply apologize for the unsatisfactory experience you had during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn about the issues you encountered with the room condition, cable service, guest laundry, and pillows. Please know that your feedback will be shared with our maintenance, housekeeping, and management teams for immediate attention and improvement. We understand your frustration and regret any inconvenience caused. We hope to have the opportunity to make it right for you in the future. Sincerely, Hotel Manager

6/10 Okej

Terri

Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från Hotel Manager 3 maj 2024
Dear Terri,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

10/10 Fantastiskt

Diana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Dbrbfb
Bodde här 1 natt i april 2024
Svar från Hotel Manager 3 maj 2024
Dear Diana,Thank you for your kind feedback. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Bra

Christopher, Cannock

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Out of town
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 29 apr. 2024
Dear Christopher,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Bra

Sayly

Gillade: Personal och service och bekvämligheter
Poca limpieza en los baños y pasillos
Bodde här 1 natt i april 2024
Svar från Hotel Manager 29 apr. 2024
Dear Sayly,The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure to reach the highest standards, Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We’re involved in a continuous improvement process aimed at making this hotel better than ever before, and we’ll use your feedback to help us improve.Sincerely, Hotel Manager

6/10 Okej

Bryan Enrique

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 27 apr. 2024
Dear Bryan Enrique,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

4/10 Dåligt

Denise

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Property is old looking; feels rundown. We couldn’t get in until after 5am following road closure overnight due to hazmat spill. When we initially called to ask hotel if there was alternate route, staff suggested we walk to hotel … with luggage and no place to leave rental car!! After about 4 hours with still no access, I asked staff if we couldn’t get there, were we going to be charged. After informed yes we would, we kept track of road opening so we could at least check in to take showers and get bite to eat after spending long night in rental vehicle with 3 adults. I believe a courtesy cancellation due to circumstances would have been appropriate and we would have driven to another area to find alternate accommodations.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 29 apr. 2024
Dear Denise,We're truly sorry for the inconvenience and frustration you experienced due to the road closure and our inability to accommodate your early arrival. It's unacceptable that our staff's suggestion wasn't practical given your circumstances, and we apologize for the misunderstanding regarding potential charges. Your feedback is invaluable, and we'll address these issues to prevent similar occurrences in the future. We understand your disappointment and agree that a courtesy cancellation would have been appropriate. Please accept our sincere apologies, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

4/10 Dåligt

Sue

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Tv didn’t work no remote The microwave want even plugged in or set up
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 26 apr. 2024
Dear Sue,We sincerely apologize for the inconvenience you encountered with the TV and microwave during your stay. Ensuring all amenities are in proper working order is essential to us, and we regret falling short in this regard. Your feedback is invaluable, and we will address these issues promptly to improve the experience for our guests. We hope for the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Paula

Gillade: Bekvämligheter
Very clean would highly recommend
Bodde här 1 natt i april 2024
Svar från Hotel Manager 23 apr. 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel very clean and would highly recommend it. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Dåligt

Patrick

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The room was dirty and the property is dated. However, it looks like they are doing some renovations.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 23 apr. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the cleanliness of your room and the dated condition of our property. We appreciate your understanding about the ongoing renovations, and we're committed to improving our facilities for a better guest experience. Your comments are valuable to us, and we hope to welcome you back to experience our upgrades in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Claudra

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I read the views and was kind of turned off vut i went to see and then the lady at the front tells me it's a $150 deposit cash only! I never been to any hotel or motel that charge that much for any damages!
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 23 apr. 2024
Dear Claudra,We apologize for the inconvenience of the deposit requirement during your recent visit. We understand your concern and appreciate your feedback. Please note that deposit policies can vary by hotel, and we will review this matter to ensure our policies are communicated to guests. We value your feedback and hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

James David

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice clean room, property well maintained,well lit at night.Only complaint is the bed was very high off the floor imo.I would stay there again for sure
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 22 apr. 2024
Dear James David,We're delighted to hear that you enjoyed your stay with us and found our room to be very nice and clean, with the property well-maintained and well-lit at night. Thank you for your feedback about the bed height; we'll certainly consider it as we strive to improve our accommodations. We're pleased to hear that you would stay with us again, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

8/10 Bra

Laura

Bodde här 1 natt i april 2024
Svar från Hotel Manager 11 maj 2024
Dear Laura,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Dåligt

Mary

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The property was conveniently located a short drive from the cruise pier and the staff was very nice, but the rooms seemed old and were not clean. I wouldn’t stay there again without some much needed upgrades
Bodde här 1 natt i april 2024
Svar från Hotel Manager 20 apr. 2024
Dear Mary,Thank you for your kind feedback. We're glad to hear that you appreciated our convenient location and friendly staff. However, we're disappointed to learn that the cleanliness and condition of the rooms did not meet your expectations. We take your comments seriously and will address them with our team to ensure improvements are made. We hope for the opportunity to welcome you back in the future with the enhancements you deserve.Sincerely, Hotel Manager

4/10 Dåligt

Yesi

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Breakfast wasn't too bad for the price but if you like coackaroaches on the counter where the food is you'll be fine then.The room size was good and if you like moths flying around your bed you'll be fine too.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 16 apr. 2024
Dear Yesi,We're sorry to hear about your experience with breakfast and the pests in your room. This is certainly not up to our standards, and we apologize for any discomfort this caused. Rest assured, we take cleanliness and pest control seriously, and we will address these issues immediately with our team to prevent any recurrence. We hope to have the opportunity to make it up to you in the future with a more pleasant stay.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Jay

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The entrance street was blocked by barricades by police, and couldn’t able to enter to the hotel. We waited until 11pm to enter, but still couldn’t able to enter. The street was totally blocked and police wouldn’t allow to enter at all. So we had to leave the place by force. We couldn’t even checked in at all. If there is such accident, the hotel should closed the reservation so we didn’t have to book. Now the hotel wouldn’t give us refund at all and Expedia also states there is nothing they can do.
Bodde här 1 natt i april 2024

6/10 Okej

Michael

Reste med sin partner
Gillade: Personal och service
Room wasn’t very clean. Feet were black from walking around the first morning. I had to wipe down the headboards and tv. Only got linen exchange the first day. Weekend breakfast was cold and the room was packed with nowhere to sit but you couldn’t leave the area with food. A good thorough cleaning would make a world of difference
Bodde här 5 nätter i april 2024
Svar från Hotel Manager 10 apr. 2024
Dear Michael,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback about the linens, breakfast, and overall cleanliness will be shared with our housekeeping and kitchen teams for immediate improvement. We appreciate your patience and understanding and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 Dåligt

Brian

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Pretty around the swimming pool area
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 6 apr. 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found our swimming pool area appealing. We appreciate your rating and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

4/10 Dåligt

Alex

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Pool was nice. The wifi was down for the entire stay and holes in wall, door and staining on curtains.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 3 apr. 2024
Dear Alex,We're pleased to hear that you enjoyed our pool facilities during your stay. However, we're truly sorry for the inconvenience caused by the WiFi outage and the condition of your room. Rest assured, we're taking immediate action to address the issues with the WiFi and the maintenance concerns you've mentioned. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 Dåligt

Melvin, Slater

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Older motel with doors to the outside and you pull the cars right up to the room doors. Noisy, car alarms going off, people dragging suitcases past your door all night. People in the parking lot gathering and talking late into the night. Cheap price reflects the room conditions. Lots of maintenance issues. Toilet was loose and rocked, leaked onto the bathroom floor each flush, tub was gross needed to be replaced. Bathroom vent hanging down out of the ceiling. I could go on and on. Rooms had apparently been updated some time ago but they basically just put lipstick on a pig.
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 3 apr. 2024
Dear Melvin,We're deeply sorry to hear about your disappointing experience during your recent stay. Your feedback is crucial to us, and we sincerely apologize for falling short of your expectations. Rest assured, we're addressing the maintenance issues you've highlighted to ensure improvements are made promptly. We appreciate your candor and hope you'll consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely, Hotel Manager

4/10 Dåligt

Iser

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
The property needs more maintenance. Hallway dirty and smells weed every time I would get out of the room. Room floor dirty , door in bathroom dirty so was the tub. Garbage outside the green garage tank. There was fecal on top of the ac next to my room for 2 days and when we check out it was still there, I reported to the lady on the front desk and nothing was done. Overall not a good experience.
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 12 apr. 2024
Dear Iser,We're sincerely sorry to hear about the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we apologize for falling short of providing you with a comfortable and pleasant experience. Rest assured, we take your comments seriously, and we're actively addressing the maintenance and cleanliness issues you've mentioned to prevent similar occurrences in the future. Your satisfaction is our top priority, and we're disappointed to have let you down. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Bra

Sara

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
You could tell that they are trying to get this property up to standards which would meet the desires of average travelers. The room was nice and although older, cosmetic things have been done to make it nicer. The beds were clean and comfy. The courtyard area where the pool l’s located is real cute. There were wild cats lurking around, it seems like they might feed them there. In certain areas it smelled like cat urine. I was walking from a family members room in the evening after dark and when I tuned the corner by the lower level corner room where it seems like someone from the hotel might live, 3 cats were frightened and ran out in front of me. Next, the staff. There was one English speaking associate. I needed a bath towel. It took 7 minutes for me to successfully ask for the towel because they had to find the English speaker to assist me. Then I was told to come back after 6 pm and they would be able to help me because they didn’t have any then. As I was walking back to my room, I passed the laundry area where staff was working on linens thankfully they had a towel for me. My son wanted to swim, there were no pool towels so the staff had the pool closed down for that reason. Also, there was a lot of garbage around, which probably says more about those who stay there than anything, but nobody was out trying to keep things tidied up either. The breakfast wasn’t good even for a hotel one. Food was cold. It was fine for a night while waiting to cruise, not longer!
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 1 apr. 2024
Dear Sara,Thank you for your kind feedback. We're glad to hear that you found aspects of our property, such as the room and courtyard area, to be nice and accommodating. However, we're sorry to hear about the issues you encountered during your stay. We take cleanliness and guest satisfaction seriously, and we apologize for the presence of wild cats and any related odors. We'll address this promptly to ensure a more pleasant environment for our guests. Additionally, we apologize for the communication challenges you experienced with our staff and the inconvenience regarding the lack of pool towels and breakfast quality. Your feedback is invaluable, and we'll use it to make necessary improvements. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okej

Michael

Reste med familj och småbarn, Reste i grupp
The room smelled like smoke
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 1 apr. 2024
Dear Michael,Thanks for your comments. We regret that we couldn't completely satisfy you because you noticed some sort of strange smell in the rooms you booked. We take real pride in our hotel, and we apologize if we let you down in any way. We want you to have the best possible experience here, and we're working toward the company wallet satisfaction of all guests. Sincerely, Hotel Manager

6/10 Okej

IRIS, Pinellas Park

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 1 apr. 2024
Dear IRIS,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

4/10 Dåligt

Natalie

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dirty,old, no soap or shampoo, broken desk, curtain was broken and hanging half off and the fire alarm had been removed
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 30 mars 2024
Dear Natalie,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

8/10 Bra

chris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 29 mars 2024
Dear chris,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager

6/10 Okej

Sarah

Reste med familjen
Gillade: Personal och service
It was fine for a 7-hour nap but not somewhere I would want to spend any length of time. The room was fine but needed some rehab. The staff was nice and breakfast was fine.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 26 mars 2024
Dear Sarah,Thank you for your kind feedback. We're glad to hear that you found our staff friendly and that you enjoyed the breakfast offerings. However, we apologize for any shortcomings you experienced with the room and its condition. We will use them to address areas that may need improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely, Hotel Manager

4/10 Dåligt

Shaji

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
A few cloth hangers in the room would have made our stay somewhat bearable. I knew this was a cheap place, wasn't expecting much. This place needs better housekeeping and customer service.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 25 mars 2024
Dear Shaji,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

6/10 Okej

Ruthann

Bodde här 1 natt i mars 2024
Svar från Hotel Manager 12 apr. 2024
Dear Ruthann,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fresh, newly decorated. Nice and quiet
Bodde här 1 natt i februari 2024
Svar från Hotel Manager 22 mars 2024
Dear Michael,Thank you for your great feedback. We're thrilled to hear that you enjoyed your stay in our newly decorated rooms! Creating a peaceful and comfortable environment for our guests is our top priority, and we're delighted that you found your stay to be nice and quiet. Your satisfaction means everything to us, and we hope to welcome you back for another enjoyable experience in the future.Sincerely, Hotel Manager