Hello Mr. Jason IanWe're thrilled to hear that you enjoyed our perfect location and that you found our staff to be great! Thank you for your kind words. We hope to welcome you back for another wonderful stay soon!We remain at your service

Hello Mr. Christopher MichaelThank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and found our resort to be budget-friendly while still meeting your expectations. It's wonderful to know that you appreciated the beautiful beachfront room, the tasty dining options, and the overall safety and cleanliness of the resort. We'll be sure to pass along your special thanks to Crystal for her exceptional service. We hope to welcome you back for another fantastic stay soon!We remain at your service

Hello Stephen HaroldThank you for your feedback! We're thrilled to hear that you found our staff to be top-notch and that any issues you encountered in your room were promptly addressed by our team. However, we're sorry to hear that the food was only average during your stay. Your comments are important to us, and we'll review our dining options to see where we can make improvements. We hope to welcome you back soon for an even better experience!We remain at your service

Hello ChuckThank you for your feedback. We're glad to hear that you found our staff friendly and helpful. However, we're sorry that our rooms didn't fully meet your expectations. We appreciate your honesty and understand that different properties may better suit individual preferences. We're glad to hear that you found a property that better suited your needs. If you ever decide to give us another chance, we'd love the opportunity to provide a better experience for you.We remain at your service

Helo LauraThank you for sharing your feedback with us. We're sorry to hear that you found our food options lacking during your stay. Your comments are valuable, and we'll review our offerings to provide more variety and better cater to different preferences, including more American and kid-friendly options.We understand the importance of having a variety of dining options available at all times, and we'll work on ensuring more restaurants are open consistently.Regarding entertainment, we apologize if it didn't meet your expectations. We'll certainly take your feedback into consideration to improve our entertainment offerings.Your input is appreciated, and we hope to have the opportunity to provide a more satisfying experience for you in the future.We remain at your service

Hello KeliWe appreciate your feedback regarding your recent stay at Sunscape. We apologize that our food choices didn't meet your expectations and that you found them limited and repetitive. Your comments are important to us, and we'll certainly review our offerings to see where we can improve.As you could read on our website, we do not offer room service as part of our amenities. We understand the convenience of room service and apologize for any disappointment this may have caused.Additionally, as you could read on our website, we do not offer the service of restocking the mini-fridge. We apologize if this was not clear during your stay and for any inconvenience it may have caused.We understand that you may have preferred other options, and we apologize if this impacted your experience. We hope you were still able to enjoy your time with us and would love the opportunity to welcome you back for a more satisfying experience in the future.We remain at your service

Hola señorita GeorginaLamentamos mucho escuchar sobre su experiencia en los restaurantes. Entendemos que las largas filas y los tiempos de espera pueden ser frustrantes. Tomaremos en cuenta sus comentarios sobre la modalidad de servicio y la posibilidad de incluir más opciones de buffet en el futuro para mejorar su experiencia gastronómica. Agradecemos su honestidad y esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en su próxima visita.Quedamos a su disposición

Hello Mr. Jose MercedesWe're thrilled to hear that you enjoyed our beach and pool! Thank you for your positive feedback. We hope you had a fantastic stay overall and look forward to welcoming you back soon!We remain at your service

Hola señor OmarLamentamos escuchar sobre su experiencia. Tomamos muy en serio sus comentarios sobre la falta de personal de meseros y limpieza en la alberca y playa. Esto no refleja nuestros estándares de servicio y calidad. Estamos tomando medidas para abordar estas áreas y garantizar una experiencia más positiva para nuestros huéspedes. Agradecemos su paciencia y esperamos tener la oportunidad de recibirle nuevamente para ofrecerle una experiencia mucho mejor.Quedamos a su disposición

Hola señorita Fernanda,Lamentamos mucho escuchar sobre tu experiencia negativa con la limpieza en el cuarto y la variedad de alimentos. Esto no refleja el estándar de calidad que nos esforzamos por mantener. Agradecemos tu honestidad y tomaremos tus comentarios en serio para mejorar nuestros servicios. Nos alegra saber que encontraste a nuestro personal amable, ya que siempre nos esforzamos por brindar un servicio cálido y acogedor. Consideraremos tu sugerencia de visitar la cadena Riu para explorar otras opciones. Esperamos tener la oportunidad de recibirte nuevamente y ofrecerte una experiencia más satisfactoria en el futuro.Quedamos a su disposición

Hello KellyWe're deeply sorry to hear about your experience with the food during your stay. This is certainly not the level of service or quality that we aim to provide. Your health and well-being are our top priority, and we take reports of food poisoning very seriously. We're surprised to hear this, as we haven't received any reports of food-related issues from other guests. However, we will investigate this matter thoroughly to ensure it's addressed appropriately. Please accept our sincerest apologies for any inconvenience caused, and we hope you feel better soon. If there's anything we can do to assist you further, please don't hesitate to reach out to us directly.We remain at your service

Hello Mrs. DanneyWe're truly sorry for your experience. It's disappointing to hear about the changes and the lack of accommodation for your family. Your feedback is important, and we'll use it to improve. We hope you'll consider giving us another chance in the future.We remain at your service

Hello Kerry JonathanWe're thrilled to hear that you enjoyed our great location with amazing ocean access and that our staff were attentive and courteous. However, we're deeply sorry for the confusion and unpleasant encounter you had with room service. This is not the level of service we strive to provide, and we apologize for any inconvenience and frustration caused. We'll address this issue with our team to ensure it doesn't happen again. We're glad that overall you were pleased with your stay, and we hope to welcome you back for another enjoyable experience at Sunscape Sabor.We remain at your service

Hello Mrs. Rachel, We're sorry to hear that the food didn't meet your expectations and that the service wasn't great. We appreciate your honesty, and we'll take your feedback into account to improve. We're glad to hear that you enjoyed the drinks and the service from the bartenders. We hope to have the opportunity to offer you a much better dining and service experience in the future.We remain at your service

Hello Mrs. EsmeraldaThank you so much for sharing your experience with us! Hearing that you had the best vacation ever really warms our hearts. We can't wait to welcome you back for more unforgettable moments. Until then, take care and keep those wonderful memories alive!Looking forward to seeing you soon!We remain at your service

Hello Mrs. MeganThank you for your kind words! We're delighted to hear that you had a wonderful experience with our hardworking and caring staff. We truly appreciate your recognition of their efforts.Looking forward to welcoming you back soon!We remain at your service

Hola señorita Maria,gradecemos sinceramente su reseña y sus amables palabras sobre nuestro hotel. Nos complace saber que disfrutó de nuestra hermosa playa, áreas y el servicio amable de nuestro personal. Es un placer saber que su viaje fue agradable y que considera que nuestro hotel es ideal para familias.Valoramos enormemente su retroalimentación y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia inolvidable con su familia.Saludos cordiales,

Hello Leah, Thank you so much for your glowing review! We're thrilled to hear that you loved your 12-day stay with us and that every aspect of your experience, from the service to the amenities, exceeded your expectations. Your kind words mean a lot to our team, and we're delighted to have been a part of making your stay wonderful.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future!I remain at your serviceEduardo Betancourt

Dear ElsyWe're thrilled to hear that you had a great experience at our children's club! We hope to host you and your family again soon!I remain at your service

Hello Mrs. GloriaThank you for sharing your experience with us! We're thrilled to hear that you had a great week at our resort and that you enjoyed the location and the service provided by our staff members, especially Antonio, Miguel, and the restaurant team near the water. Your kind words will be shared with them, and we're glad they contributed to making your stay memorable.We apologize for the inconvenience you encountered with your room requests. Your feedback regarding the reception experience has been noted, and we will address this matter internally to ensure smoother communication and accommodation of guest requests in the future.We're delighted that you had a wonderful time overall, and we appreciate your recommendation of the Italian pop-up restaurant by the pool. We hope to welcome you back for another enjoyable stay soon!We remain at your service

Hello Mr. Caleb.Thank you for rating us, it is a pleasure to understand that you enjoyed your stay. We hope to have the pleasure of hosting you again in the near future.I remain at your service

Dear TodfeecThank you for your understanding and objectivity in bringing these matters to our attention. We truly value your feedback, and we are committed to addressing the issues you raised to ensure a better experience for all our guests. Your input is invaluable as we strive to continuously improve our services and facilities. We look forward to the opportunity to welcome you back and provide you with the exceptional stay you deserve.I remain at your service

Hello AmandaWe deeply regret hearing about the difficulties you faced during your stay. It's truly disappointing that your experience didn't meet your expectations, especially with regards to the room location and the quality of our reception service. Please accept our sincere apologies for any inconvenience caused. Rest assured, we take your feedback seriously, and our front desk manager will be evaluating all staff to ensure that incidents like this are addressed and prevented in the future. Your feedback is invaluable to us, and we will use it to improve our services and ensure a more pleasant experience for our guests in the future. We sincerely hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.I remain at your service

Hello Mrs. MeganWe appreciate your feedback and regret to hear that your recent stay at Sunscape Sabor did not meet your expectations. Your comfort and satisfaction are our top priorities, and we are sorry for any issues you experienced during your visit. We take all guest concerns seriously and are committed to addressing them promptly. Please know that we are always here to assist our guests, even when they are not on the property, and we will take strict action to ensure that similar incidents are avoided in the future. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.I remain at your service

Dear Maria,Thank you for sharing your feedback with us! We're delighted to hear that you appreciated the excellent service during your stay. We understand the importance of catering to different preferences, and we're glad you found our separate buffet for adults to be accommodating. It's wonderful to know that you enjoyed the variety of food options available. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!I remain at your service

Hola señorita TaniaMuchas gracias por hacernos notar esta área de oportunidad estaremos evaluando cada uno de los restaurantes para mejorar este aspecto. Una vez más gracias por dejarnos sus comentarios y ayudarnos mejorar.Esperamos poder contar con su visita en un futuro cercano.Quedo a su disposición Eduardo Betancourt

Hello SydneyThank you for sharing your experience with us! We're thrilled to hear that you enjoyed the tranquil atmosphere, beautiful snorkeling, and swimming during your stay. It's wonderful to know that our friendly staff, including Enrique, contributed to making your time with us memorable. We're glad you appreciated the complimentary bike rentals and felt safe exploring off the resort. We hope to welcome you back for another enjoyable stay in the future!I remain at your service

Dear Robert Frederick,Thank you for taking the time to provide us with your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations.We appreciate your compliments about our pool and beach facilities. However, we are truly sorry to hear about your dissatisfaction with the food quality, service, and room condition. Please know that we take your comments seriously and will address these issues with our team to ensure improvements are made.Regarding the fitness room access, as a guest at Sunscape Sabor Cozumel, you have complimentary access. the fitness center is located on Sunscape Sabor Cozumel next to the spa.Once again, we thank you for sharing your concerns, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.I remain at your service

Hola señor Jorge. Lamentamos profundamente escuchar sobre la experiencia que tuvieron sus padres durante su estancia en nuestra propiedad. Nos entristece saber que el servicio proporcionado por nuestro personal de meseros en los restaurantes y por la masajista en nuestro spa no estuvo a la altura de sus expectativas y que esto afectó negativamente la experiencia.Queremos expresar nuestras más sinceras disculpas por cualquier inconveniente o malestar que hayan experimentado debido a la falta de servicio de calidad. Entendemos lo importante que es recibir un trato amable y profesional durante su visita, y lamento profundamente que no hayamos cumplido con estos estándares en esta ocasión. Queremos asegurarles que sus comentarios han sido compartidos con nuestros equipos correspondientes y se tomarán medidas inmediatas para abordar las deficiencias identificadas y mejorar la calidad de nuestro servicio. Valoramos enormemente la oportunidad de aprender y crecer a partir de sus comentarios para garantizar experiencias más positivas para todos nuestros huéspedes en el futuro.Quedo a su disposición Eduardo Betancourt

Hello Krishank you for sharing your feedback with us. We appreciate your honesty. If there are specific areas where you feel we can improve, please let us know. Your input helps us enhance our services and ensures a better experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.We remain at your service

Sr. Hilario,Lamentamos sinceramente escuchar que su experiencia en Sunscape Sabor Cozumel no cumplió con sus expectativas debido al estado descuidado de las habitaciones y algunas áreas generales, especialmente cerca de los baños de la alberca. Agradecemos que haya compartido sus comentarios, ya que esto nos brinda la oportunidad de abordar y mejorar los aspectos que menciona.La limpieza y el mantenimiento son aspectos fundamentales para garantizar una experiencia positiva para nuestros huéspedes, y tomaremos medidas para abordar los problemas que ha señalado. Queremos que nuestros huéspedes disfruten de instalaciones impecables y servicios de calidad.Si tiene más detalles específicos sobre su experiencia o si hay algo más que le gustaría compartir, por favor no dude en hacerlo. Valoramos sus comentarios y esperamos poder recibirle nuevamente en el futuro para brindarle una experiencia mejorada.Agradecemos que haya elegido Sunscape Sabor Cozumel y esperamos poder ofrecerle una estancia más satisfactoria en su próxima visita.

Dear Louise,We sincerely apologize for the disappointing experience you had during your stay at the hotel. Your feedback is concerning, and we appreciate you bringing these issues to our attention.It's disheartening to read about the problems you encountered with the food quality, service, cleanliness, and safety concerns related to falling palms. This does not align with the standards we aim to uphold, and we sincerely regret the impact it had on your overall experience.Please be assured that your comments will be shared with the relevant departments to address and rectify the issues you have highlighted. We take guest feedback seriously, and your insights provide valuable information for our ongoing efforts to improve.We understand the importance of creating a positive and enjoyable environment for our guests, and we apologize for falling short in meeting your expectations. If there's anything specific you would like to discuss or if you have additional details to share, please feel free to contact us directly so that we can address your concerns more effectively.We value your feedback, and we hope to have an opportunity to regain your trust during any future visits. Thank you for bringing these matters to our attention.

Dear Christoforos,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments and regret to know that your experience fell short of expectations in certain aspects.We apologize for any inconvenience you encountered regarding the limited food and beverage options, as well as the issue with refilling the fridge. Your feedback is valuable, and we will review these matters with our team to ensure improvements are made.It's great to read that Carlos and the bar staff provided excellent service. We will make sure to pass on your compliments to them.We take all guest feedback seriously, and we appreciate your insights as they help us identify areas for enhancement. If there's anything specific you would like to discuss further or if you have additional details to share, please feel free to contact us directly.We hope to have the opportunity to welcome you back and provide you with an improved experience.

Dear Roberta,We sincerely apologize for the numerous challenges you faced during your recent stay. Your feedback is crucial to us, and we appreciate you taking the time to share your experiences.The issues you encountered with the A/C unit, room condition, and amenities are unacceptable, and we sincerely regret the inconvenience caused. Please be assured that we will thoroughly investigate these matters and take immediate corrective actions to prevent such occurrences in the future.We also appreciate your honest assessment of the dining options, and we will review and enhance our offerings to better meet the expectations of our valued guests.On a positive note, we are delighted to read that Market Cafe and the service provided by Mario were highlights of your stay. We will pass along your commendation to Mario and the rest of our team.We understand your decision not to stay with us again, and we genuinely regret that your recent experience fell short of the standards we aim to uphold. If there are specific details you would like to share or discuss further, please feel free to reach out to our management team directly.Thank you for your past visits, and we apologize once again for any disappointment. We wish you all the best in your future travels.

Dear Jason,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We sincerely apologize for any inconvenience or frustration you experienced during your time with us.It's disheartening to know that the dining options were limited and that the buffet restaurant's policy regarding minors impacted your experience. We understand the importance of having a variety of dining choices to suit all preferences, and we will certainly consider your comments as we strive to enhance our offerings.We also apologize for any challenges you faced with regard to loungers around the pool and on the beach. Your comfort is of utmost importance to us, and we will work to address this concern to ensure a more enjoyable experience for our guests.Additionally, we regret if the front desk did not meet your expectations in terms of assistance and helpfulness. We will use your feedback to improve our service and ensure that all guests receive the support they need during their stay.We appreciate you bringing these matters to our attention, and we hope that despite these challenges, you were still able to enjoy some aspects of your time in Cozumel. If you have any specific details or anything else you would like to share, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future.

Sr. Francisco,Agradecemos sinceramente que haya elegido nuestro resort para su estancia y por tomarse el tiempo para compartir sus comentarios. Lamentamos saber que su experiencia no cumplió con sus expectativas y que encontró que todo fue muy básico.La satisfacción de nuestros huéspedes es de suma importancia para nosotros, y nos gustaría entender mejor sus comentarios para poder mejorar nuestros servicios. Si está dispuesto a compartir más detalles sobre las áreas específicas en las que sintió que la experiencia fue básica, nos ayudaría mucho para abordar sus inquietudes.Además, nos gustaría asegurarnos de que tenga todo lo que necesita para disfrutar plenamente de su estancia. Si hay algo en particular que le gustaría mejorar o alguna solicitud especial, por favor no dude en hacérnoslo saber.Si tiene alguna otra observación o pregunta, no dude en comunicarse con nosotros.

Sr. Jesús, muchas gracias por sus palabras, esperamos que nuevamente nos visite. Le mandamos un fuerte abrazo desde Cozumel.

Dear Dov,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your check-in process. Providing a seamless and timely check-in experience is a priority for us, and we regret that we fell short of your expectations in this regard.Your feedback is valuable, and we will address this issue with our front desk team to ensure that such situations are handled more efficiently in the future. We appreciate your understanding and hope that the rest of your stay was enjoyable.If there's anything specific you would like us to address or if you have additional feedback, please feel free to share. We value your insights and strive to improve based on our guests' experiences.We hope to have the opportunity to welcome you back for a more positive experience in the future.

Thank you Gerardo, please, if you want to share more about your experience with us, do not hesitate to contact us directly.

Dear Fabian,Thank you for taking the time to share your feedback with us. We appreciate your comments and would like to address your concerns regarding the aspect of our resort.We understand the importance of creating a positive experience for all our guests, including families. We apologize if the restaurant's limitations for families impacted your overall satisfaction. Your feedback is valuable to us as we continually assess and enhance our services.We will share your comments with our management team for review and consideration. Guest input is crucial in helping us make improvements to better meet the needs and expectations of our guests.If there's anything specific you would like us to address or if you have additional comments, please feel free to reach out. We value your perspective and strive to ensure a pleasant stay for all our guests.Thank you for choosing our resort, and we hope to have the opportunity to welcome you back in the future, providing an improved experience.

Dear Kimberly,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your loyalty as a returning guest and value your input.We apologize that your experience during this stay did not meet your expectations, especially regarding the restaurant options and menu variety. Your comments are important to us as we continually strive to improve and enhance our offerings. We understand the importance of having diverse dining options, and we regret any inconvenience caused.Please be assured that we will share your comments with our management team for review and consideration. Guest feedback is instrumental in helping us make improvements, and we appreciate your honesty.If you have any additional comments or suggestions, please feel free to reach out to us. We value your input and hope to have the opportunity to welcome you back in the future, providing a more enjoyable experience.Thank you for choosing our resort, and we look forward to the possibility of serving you again.

Dear Brian, thank you for choosing Sunscape Sabor Cozumel!

Dear Anthony,Thank you for taking the time to share your thoughts on your recent stay at our property. We are pleased to know that you appreciated the aesthetic appeal of the property and that the staff's efforts in maintaining its appearance were evident.However, we sincerely apologize for the challenges you encountered, particularly the limited lounge chairs on the beach and the unpleasant smell. Your feedback is important, and we assure you that we will address these issues promptly to enhance the overall guest experience.If there are specific details you would like to share or if there's anything we can do to make amends, please feel free to contact us directly. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Thank you for bringing these matters to our attention, and we appreciate your understanding.

Dear Jenna,Thank you so much for staying with us. If you are willing to share more information about your last stay, please, do not hesitate to contact us.

Dear Beverly,Thank you for sharing your feedback regarding your recent stay at our resort. We sincerely apologize for the challenges you experienced during your visit, and we appreciate you bringing them to our attention.It is disheartening to know that your initial impression of luxury was not sustained throughout your stay due to maintenance issues, repairs needed around the resort, and limitations in the beach area. We understand the importance of a seamless and comfortable experience, and we regret falling short of your expectations.Additionally, we apologize for any dissatisfaction with the dining options. Providing diverse and high-quality meals is a priority for us, and we will review our offerings to ensure a better culinary experience for our guests in the future.Your comments are valuable in helping us address areas for improvement, and we assure you that your concerns will be shared with the relevant departments for further evaluation and corrective action.We hope that despite the challenges you encountered, there were still enjoyable moments during your stay. If you would consider giving us another opportunity, we would be honored to welcome you back and provide an enhanced experience.

Thaddeus, thank you so much for staying with us!

Nicole, Thank you so much for choosing Sunscape Sabor Cozumel!

Dear William,Thank you for taking the time to share your thoughts on your recent stay at our resort. We appreciate your feedback and regret to learn that your experience, particularly with the food and beach amenities, did not meet your expectations.We understand the importance of providing a variety of high-quality dining options, and we apologize if the food fell short during your visit. Your comments regarding the availability of beach chairs and towels are also noted, and we will review our procedures to ensure a more seamless experience for our guests.Guest satisfaction is our top priority, and your feedback is invaluable in helping us identify areas for improvement. If you have any additional comments or specific suggestions, please feel free to share them with us.We hope that there were still enjoyable aspects of your stay, and we would be grateful for another opportunity to welcome you back and provide an enhanced experience.