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Recensioner av Super 8 by Wyndham Crystal Lake

2 out of 5
Super 8 by Wyndham Crystal Lake
577 Crystal Point Dr, Hwy 14, 1 Mile W of Hwy 31, Crystal Lake, IL

Recensioner

6,6
10 - Fantastiskt i betyg. 83 av 451 recensioner" "
8 - Bra i betyg. 137 av 451 recensioner" "
6 - Okej i betyg. 101 av 451 recensioner" "
4 - Dåligt i betyg. 72 av 451 recensioner" "
2 - Väldigt dåligt i betyg. 58 av 451 recensioner" "

7,0/10

Renlighet

7,2/10

Personal och service

6,6/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Sov aldrig där .Tyckte det luktade illa. Skumma typer i omgivningen också.tog ett annat hotell i stället

10/10 Fantastiskt

Vadim

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Q
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Craig

Reste med sin partner
Gillade: Personal och service
Paint peeling on walls. Very dirty under the bathroom sink Bed was comfortable
Bodde här 1 natt i april 2024

4/10 Dåligt

Linda

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When I asked the desk attendent to help with my suitcase up the stairs.... he moved my room downstairs. There was hair in my bathtub, sink, mold around the toilet and faucet. The attendent did not meet/greet me when I walked in.
Bodde här 1 natt i mars 2024

6/10 Okej

Michael, Rockton

Gillade inte: Renlighet och boendets skick och faciliteter
Room looked as if it hadn’t been swept prior to our arrival. However the staff was accommodating to our change in plans and provided a late us with a later checkout tike
Bodde här 1 natt i mars 2024

4/10 Dåligt

Manuel

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Cigarette smell was pretty bad.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Gary

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
it was clean and friendly service and the lowest price of any of the motels in town
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

Angel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

4/10 Dåligt

James

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Just Poor
It was terrible!!!! The halls smelled like weed…the noise level was terrible….. Had a fight and police called(not me) on the room down the hall….. the breakfast area was dirty
Bodde här 2 nätter i december 2023
Svar från VICTOR 27 dec. 2023
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the challenges you encountered during your stay. Your feedback is extremely important to us, and we appreciate your candor.We are truly sorry for the unpleasant situations you described, including the issues with noise, odors, and the incident down the hall. Please rest assured that we are taking immediate action to investigate and address each of these concerns to prevent any recurrence.In regard to the cleanliness of the breakfast area, we also apologize for falling short of our usual standards. We will be reinforcing our cleaning protocols to ensure a more pristine environment for our guests.We understand the impact these issues may have had on your experience, and we want to make it right. If you would be willing to provide more details or discuss your stay further, Your satisfaction is our priority, and we are committed to ensuring your next visit exceeds your expectations.Once again, we appreciate your feedback and the opportunity to address these matters. Thank you for bringing them to our attention.

8/10 Bra

John

Gillade: Renlighet och boendets skick och faciliteter
Had a doctor's appointment 5 minutes away
Bodde här 1 natt i december 2023
Svar från VICTOR 27 dec. 2023
THANK YOU FOR YOUR STAY. HOPE WILL SERVE YOU IN FUTURE.

8/10 Bra

NemesisX

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter

8/10 Bra

olivia

Bodde här 1 natt i november 2023
Svar från VICTOR 27 dec. 2023
THANK YOU

4/10 Dåligt

Alan

Affärsresenär
Very Noisy. No carpet in hallway.
Bodde här 1 natt i september 2023
Svar från VICTOR 27 dec. 2023
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the challenges you encountered during your stay. Your feedback is extremely important to us, and we appreciate your candor.We are currently reviewing our facilities to identify areas for improvement, and your feedback will be instrumental in our decision-making process.To address the noise issue, we will be implementing measures to enhance sound insulation and minimize disruptions to our guests' comfort. We value your patronage and hope to have the opportunity to provide you with a more pleasant experience during your next visit.

6/10 Okej

Afaq

Bodde här 2 nätter i november 2023
Svar från VICTOR 27 dec. 2023
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused during your stay. I can assure that We will make sure to meet your expectations in the future.

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

8/10 Bra

Wally

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
the room was very clean as was the bathroom - very
Bodde här 3 nätter i oktober 2023

6/10 Okej

Scott

Gillade: Renlighet
Gillade inte: Personal och service
Ok if you get a deal
This hotel was chosen for one night because the Holiday Inn was booked. This was fairly expensive for what you get . The room was decent but I won't be back.
Bodde här 1 natt i september 2023

4/10 Dåligt

John

Gillade inte: Renlighet och boendets skick och faciliteter
Nothing unique. I’m not sure about how well it’s cleaned since the shower didn’t work! Had to try and wash hair in the sink- My wife wasn’t able to shower either or try to was hair in the sink since there was only 1 shampoo packet. There was 3 bars of soap but if the shower wasn’t working I imagine I’m not the only one who couldn’t shower. I will let the staff know when I check out. I hope I will get something if a rebate but I’m not counting on it.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

NemesisX

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice workers. Very accommodating
Bodde här 1 natt i september 2023

4/10 Dåligt

Sultana, harvard

Gillade inte: Renlighet
I didn’t know hotels still have smoking? It was gross. I’ll never go back.
Bodde här 1 natt i september 2023

4/10 Dåligt

Melissa

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Horrible experience
Staff when check in was nice but later could never find her only some guy that stays there alot answered my questions. No wifi , strange man drinking and taking to him self watching us all as we walked in side door. Smoked weed outside side door. Bathroom sealing was dark in corner over shower but paint white to try hide it. Beds wear hard. Guy next door and across hall kept going in and out doors all night then at 4:30 am ppl above us got up amd stomped back and forth across their floor amd sound like coming down on us. I was so over it by the next day after breakfast but because after check out time we was still chargered for room even tho we left and drove 5 hours to just go home it was so horrible.....never again !!!!
Bodde här 2 nätter i september 2023

2/10 Väldigt dåligt

Sean

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I actually did not stay at the property. My husband accidentally reserved for the wrong day and time. Upon arriving at the motel the worker was not friendly, he kept saying we didn’t have a reservation and when we realized it was the wrong time and date he didn’t even try to help. He just said we had to contact the 3rd party we reserved through. We asked if we could check in earlier and he kept saying they had no rooms available when we clearly saw rooms that were not being occupied. When we tried to cancel the reservation through Expedia we were informed we could cancel but we wouldn’t be getting a refund. It’s a shame that you all are comfortable with keeping people’s money! I will never use Expedia again for any reservation!!
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Mark

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The big flat screen TV didn't work so they moved me to another room. The new rooms tb was half the size of the first one, but it worked. I got a room with a single bed so I would have a comfortable chair to sit on. The chair in the new room was dirty, ripped and falling apart. I was on the 2nd floor yet, there was a big cricket in residence. Parking by the front door was full, parked around back to find the back door broken. Since anyone could walk through this door from the outside I did not feel safe staying there. The overall look of the place is worn down and in need of updating. The cosmetics of a hotel can be overlooked as long as it's clean and safe. This place was neither. I would never recommend this place or stay there again.
Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Teresa Louise

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Some smoke smell
Bodde här 2 nätter i augusti 2023

6/10 Okej

dorn

Gillade: Renlighet och personal och service
Had room next to lobby and ice machine. TV in lobby area was on most of the night. Pretty loud as was the ice machine. Poor room insulation.
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Michael

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Awful over priced covered in pubes mast shower piss smelling garbage overpriced rude staff and hotel
Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Shelley

Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Excellent staff friendly. LOVE the all flooring, no carpet! Quiet. Near shopping, restaurants . Would come back here again. Con:. The bathroom tub could use some attention. Sheets were a bit worn.
Bodde här 2 nätter i augusti 2023

4/10 Dåligt

James

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Found old food in fridge. Moved to another room due to concern it was not cleaned properly. Rooms had musty smell. Previous repairs were not professional done. Complete renovation Is in great need. Staff was great. Location very good. Security not good. Anyone could come in the back door. There is a security pad by the door, but not working.
Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Brodie

Bodde här 1 natt i augusti 2023

4/10 Dåligt

Christina

Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Wendi

Gillade inte: Boendets skick och faciliteter
Regarding Super 8 Crystal Lake, IL reservation # 72619447774292 on 7/29/23 Nowadays reservations are made through companies like EXPEDIA, so it is not on the motel when theres an issue. They could care a less! We stay in motels frequently for pleasure and this was by far the WORST MATTRESS WE HAVE EVER ENCOUNTERED. We didn't choose the $66 motel, rather at $133 per night one would expect a good bed. We want to be refunded our $133 immediately.
Bodde här 1 natt i juli 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
You get what you pay for & you're not paying much
Three towels had grease spots on them. The interior hasn't been updated in years. The first morning there was a very loud fight with a lady sobbing in the hallway. Two mornings later there were two police officers in the lobby talking to two young fellows. The receptionist never spoke to me to even say hi when passing by.
Bodde här 5 nätter i juli 2023

10/10 Fantastiskt

tammy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My stay was good, very clean and staff friendly
Bodde här 4 nätter i juli 2023

4/10 Dåligt

Justin

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Hallways smelled like smoke Sheets and bedspread were “maybe” clean Staff were nice people
Bodde här 2 nätter i juli 2023

6/10 Okej

Jami

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
For the price, it was fine. Hallways smelled of smoke but overall okay.
Bodde här 1 natt i juli 2023

4/10 Dåligt

Gregory

Bodde här 1 natt i juli 2023

8/10 Bra

Robert

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
Good price. Comfortable room.
Bodde här 2 nätter i juni 2023

4/10 Dåligt

Nancy

Gillade inte: Renlighet och boendets skick och faciliteter
Stay anywhere but here! Smelled like stale cigarettes and hole in bedspread caused by cigarette. Bathroom sink was so low that it was almost unusable.Gross! Gross!Gross!
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

William

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient, clean, quiet, and overall excellent stay.
Bodde här 2 nätter i juli 2023
Svar från JACK 7 juli 2023
THANK YOU,SUPER 8

8/10 Bra

Shirley, Racine

Bodde här 1 natt i juli 2023

8/10 Bra

Nancy

Bodde här 4 nätter i maj 2023
Svar från JACK 9 juni 2023
THANK YOUSUPER 8

10/10 Fantastiskt

Angel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quite open parking around alot
Bodde här 1 natt i april 2023

6/10 Okej

Nan

Bodde här 2 nätter i april 2023

6/10 Okej

Joseph, Bloomington

Reste med sin partner
Gillade: Renlighet och personal och service
Mattresses were very bad, and bedding was uncomfortable.
Bodde här 2 nätter i april 2023

10/10 Fantastiskt

Angel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

Andrew

Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Owen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Svar från VICTOR 18 mars 2023
THANK YOU FOR YOUR BUSINESS, SEE YOU AGIN SOON.

8/10 Bra

Shari

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Good area with lots of shopping and restaurants.
Bodde här 1 natt i mars 2023
Svar från VIC 18 mars 2023
THANK YOU FOR YOUR BUSINESS, SEE YOU AGIN SOON.

8/10 Bra

Michele

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023
Svar från Super8 22 jan. 2023
Thank you for staying with us.

2/10 Väldigt dåligt

John

Affärsresenär, Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Difficulty checking in because “computer was down. No attempt by receptionist to resolve issue even after waiting 45 min. Finally called her manager and through simple troubleshooting realized the computer had gotten unplugged. REALLY!!!
Bodde här 1 natt i december 2022