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Recensioner av Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
1015 Elm St, Dallas, TX

Recensioner

6,4
10 - Fantastiskt i betyg. 249 av 1006 recensioner" "
8 - Bra i betyg. 193 av 1006 recensioner" "
6 - Okej i betyg. 185 av 1006 recensioner" "
4 - Dåligt i betyg. 172 av 1006 recensioner" "
2 - Väldigt dåligt i betyg. 207 av 1006 recensioner" "

6,4/10

Renlighet

7,2/10

Personal och service

5,8/10

Bekvämligheter

6,0/10

Boendets skick och faciliteter

6,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Brandi

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024

8/10 Bra

Sabine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gute Lage
Bodde här 1 natt i maj 2024

8/10 Bra

philip

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Great location
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Denisse

Gillade: Renlighet
Gillade inte: Personal och service
Rude
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Luis, Sherburne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

6/10 Okej

Kelly

Affärsresenär
Gillade inte: Renlighet, personal och service och bekvämligheter
Staff was unwelcoming and abrasive and announced my room number to the whole lobby. Air conditioner/heater in the room was extremely noisy. Not really a safe place for Uber drivers to pull up at the front door.
Bodde här 2 nätter i april 2024

8/10 Bra

Emily

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Me parecen bien las instrucciones y la seguridad
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Janis

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is located near the Dart station, making it convenient to travel around the city. Rooms are laid out well for maximum comfort & efficiency. The one downside of the room was the air conditioner. It was very noisy, and left the room either too warm or too cold. But other than that, I would recommend this hotel.
Bodde här 4 nätter i april 2024

6/10 Okej

Barry, NORTH

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Bathroom sink had very low water pressure. No ice makers worked on any floor.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Michael

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Horrible do not say here at any cost!!!!! Most the staff there are horrible and nasty. I wish I got the name of one of the front desk clerks he was great and fixed everything for me. But other than that. Never again. I was told I could have a late check in and they gave my room away so I was stuck with out a room for the night and had to stay at a different hotel for the night, didn’t want to even help me and blamed it on expindia. Let not talk about the rooms dirty smelled of smoke and the shower was broken, had to be moved in to a different room. Sooo Again do not stay at the hotel,
Bodde här 2 nätter i februari 2024

6/10 Okej

Kevin

Gillade: Personal och service och bekvämligheter
The staff was nice and really helpful. The housekeepers was amazing with cleanliness and being friendly. The only downside was my first room had a crack in the window that made a lot of noise. The staff was kind and switched my room with no problem. Will definitely be booking again
Bodde här 3 nätter i mars 2024

8/10 Bra

Anusilia

Great location to all the downtown attractions. Staff were nice and helpful . The area outside the building had homeless people but other than that for the price of the hotel , it’s a good deal.
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Moses

Bodde här 2 nätter i mars 2024

6/10 Okej

Christopher

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The property was very dated. The carpet was old and dirty looking in the room and hall. The door to the room was not snug and there was a light leak around the bottom and side of the door. The garage was dirty and smelled bad. I was disappointed with the stay from such a hotel.
Bodde här 1 natt i februari 2024

6/10 Okej

Joel

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Low water flow on faucet. Alarm went off by accident, i think, and it took half an hour to stop it. It’s more towards the end of downtown. Area didn't feel safe.
Bodde här 1 natt i mars 2024

4/10 Dåligt

William

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Common areas of hotels were always dirty staff takes extremely long time for requests and half clean rooms
Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

Anayansi

Bodde här 1 natt i mars 2024

6/10 Okej

lindsey

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I booked here for Sunday checked in on Sunday morning n then i checked out the same day mind you i already payed for the hotel . When i checked in n when i was checking out they were trying to charge me again ? It didn’t make sense to me The lady said it’s because you checked in at 1am and it count as Saturday i was confused. i just don’t understand but the stay was okay nice area view of the city but other then that it was okay
Bodde här 1 natt i mars 2024

4/10 Dåligt

Valentina

Reste med sin partner
Gillade inte: Renlighet
I paid almost $500 with the $150 included for the deposit. There was poop on the side of the bathtub and toilet, the sink and tub was clogged. Housekeeping was called and i watched him "clean" the bathroom and still miss the poop on the side of the toilet and i assumed he had cleaned the poop off the side of the tub, but nope! Maintenance came twice to unclog the sink and bathtub. Housekeeping just tried to open our room door instead of knocking. I honestly should have gotten at least sone of my money back. Its ok though ill never stay there again.
Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

Robin

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Cheryl, Mapleton Depot

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location near the convention center
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Liked my stay
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

roland, san antonio

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Train station an bus station next to hotel large number homeless people surround the building
Bodde här 1 natt i februari 2024
Svar från Director of Operations 4 mars 2024
Dear Roland,Thank you for your comments and your opinion.

8/10 Bra

Jennifer

Gillade: Renlighet och personal och service
Bodde här 3 nätter i februari 2024
Svar från Director of Operations 28 feb. 2024
Dear Jennifer,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Fantastiskt

Olga, Garland

Bodde här 1 natt i februari 2024
Svar från Director of Operations 27 feb. 2024
Dear Olga,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Fantastiskt

Jorge Humberto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Súper bien ubicados!!!
Bodde här 3 nätter i februari 2024
Svar från Director of Operations 20 feb. 2024
Dear Jorge Humberto,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Fantastiskt

Mike, PUERTO AVENTURAS

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We came to town to attend a hockey game and stayed here since they offered parking, near restaurants and we could walk to the game
Bodde här 1 natt i februari 2024
Svar från Director of Operations 17 feb. 2024
Dear Mike,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and hope you enjoyed the game. Thank you again for staying and we wish you many happy returns.Sincerely,Brian Angerer

10/10 Fantastiskt

Orlando

Svar från Director of Operations 19 feb. 2024
Dear Orlando,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okej

Anthony

Bodde här 1 natt i februari 2024

4/10 Dåligt

Gower, Mount Pearl

Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The good - My room was incredibly clean. It was one of the cleanest hotel rooms I have ever had. The staff, including the cleaning and maintenance staff, were friendly and helpful. The bad - Arriving at the hotel, the drop-off area was blocked with traffic cones. Therefore, I felt I had to risk getting a parking ticket to check-in. The parking garage was very dirty, with broken glass on the ground, old fluorescent tubes, etc. The heater in my room also didn't work the first night and I awoke at 5am to a freezing room. I had to request a repair twice for the following night. The patio furniture on my balcony was also missing bolts. The refrigerator in my room also needed to be defrosted. When I arrived, the curtain in my room was also pinched out the patio door and was wet. Overall - I respect this is an older hotel, so I expect some cosmetic issues, such as peeling wallpaper, leaking patio doors, etc. I believe this hotel suffers from management who fail to prioritize regular maintenance and inspections to ensure a safe environment and a positive guest experience. The issues I observed are easily corrected and avoidable, and I don't believe the frontline staff are the issue as my experience with them was excellent.
Bodde här 2 nätter i februari 2024
Svar från Director of Operations 14 feb. 2024
Dear Gower,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry that we did not meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 Bra

ouel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente ubicación y muy rico el desayuno.
Bodde här 3 nätter i februari 2024
Svar från Director of Operations 14 feb. 2024
Dear ouel,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okej

Robert

Reste med familjen
Gillade: Personal och service
Good location in downtown Dallas within walking distance to tourist destinations. Easy freeway access. Absurd traffic noise for being on the 19th floor. Wheelchair accessible room had very narrow space between the beds making getting in and out of bed difficult. There was no soap in the room on arrival. Restaurant in hotel was not very good. Parking garage was cramped and smelled so strongly of marijuana that I expected a drug bust at any moment. All in all, the property was much less premium than I had anticipated.
Bodde här 3 nätter i februari 2024
Svar från Director of Operations 12 feb. 2024
Dear Robert,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there was traffic noise. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
clean quiet and comfortable, but only 1 ice machine we were aware of worked that particular evening
Bodde här 1 natt i februari 2024
Svar från Director of Operations 13 feb. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many wonderful returns.Sincerely,Brian Angerer

8/10 Bra

Sylvie

Reste med sin partner, Reste med husdjur
Gillade: Personal och service
Gillade inte: Bekvämligheter
Property well located and balcony give you a great view of Dallas. Full size fridge in the room was great . Pool was closed as it open only mid March. Restaurant was closed but great restaurants nearby walkable distance. Room and Bathroom need some updates including the patio door.
Bodde här 1 natt i februari 2024
Svar från Director of Operations 17 feb. 2024
Dear Sylvie,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okej

Elizabeth

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The door to the bathroom did not close and shower was missing a liner. The coffee maker was missing. The plug could not support the microwave. Half of the elevators were not working and first floor stairwell had a bunch of stuff in it you had to step over to use the stairs.
Bodde här 1 natt i februari 2024
Svar från Director of Operations 12 feb. 2024
Dear Elizabeth,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there were power issues in your room. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

10/10 Fantastiskt

Bridget

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location and space!
Beautiful view! Great hotel. The staff were friendly and went above and beyond. Local to train line and there was SO much to see just walking around by the hotel. The restaurants in the area were FABULOUS! Would stay here again. Hard to find grassy area for a dog.
Bodde här 3 nätter i februari 2024
Svar från Director of Operations 9 feb. 2024
Dear Bridget,Thank you for staying with the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

2/10 Väldigt dåligt

Chris

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
My room was unclean. Shower was broke. A big water spot was on the floor. A large crack was on balcony door. Shower held was rust. It was long hair inside the shower. The room was not cleaned prior. It was a live cricket in the room and I couldn't catch it. It was about 7-8 dead crickets at the head of the bed. Front desk told me "Oh....thats normal. Its the season. Thats just how it is" I took pictures and will be contacting corporate on this. This room was not clean at all. Unclean.
Svar från Director of Operations 9 feb. 2024
Dear Chris,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

6/10 Okej

Jonathan

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Director of Operations 9 feb. 2024
Dear Jonathan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you the best.Sincerely,Brian Angerer

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från Director of Operations 7 feb. 2024
Dear Michael,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Fantastiskt

Yanice, Dallas

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Only up and down fall we had a great view but dallas stay lit if you have a balcony and will be a little noisy we used the room as a friend birthday sleepover so we didn’t leave but there are a few walking distance spots and uber and bus ride away we had fun even when the microwave and tv cut off because the have a ghetto plug in system in one area of our room 8/10 will book again
Bodde här 1 natt i februari 2024
Svar från Director of Operations 5 feb. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

8/10 Bra

Randy

Gillade: Renlighet
Property was average.. nothing above normal as far as amenities or location. The hotel itself was clean and staff were attentive and friendly.
Bodde här 2 nätter i februari 2024
Svar från Director of Operations 5 feb. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Fantastiskt

Maricel muro

Bodde här 1 natt i januari 2024

6/10 Okej

Larry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cool
Svar från Director of Operations 31 jan. 2024
Dear Larry,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many cool returns.Sincerely,Brian Angerer

8/10 Bra

Loraine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the location - I could walk to the attractions in the downtown area. I liked having the bar/restaurant on the property. The only complaint is that the breakfast was all or nothing - a buffet - you could not order something a la carte or smaller.
Bodde här 2 nätter i januari 2024
Svar från Director of Operations 29 jan. 2024
Dear Loraine,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okej

Ferdinan, San Leandro

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 6 nätter i januari 2024
Svar från Director of Operations 29 jan. 2024
Dear Ferdinan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

6/10 Okej

demont

Gillade: Renlighet, personal och service och bekvämligheter
No truck or suvs are able to fit into garage. Also showers drain very slow.
Bodde här 1 natt i januari 2024
Svar från Director of Operations 26 jan. 2024
Dear Demont,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okej

Daniel, Fort Worth

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Director of Operations 24 jan. 2024
Dear Daniel,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

8/10 Bra

Marco

Reste med sin partner
Gillade: Renlighet
Bodde här 4 nätter i januari 2024
Svar från Director of Operations 22 jan. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer

8/10 Bra

Walter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
DSC convention
Needs some maintanence. Coffee pot didn’t work. Refrigerator turned off. And pan full of water. Nice security/feel safe. Close walk to convention center
Bodde här 3 nätter i januari 2024
Svar från Director of Operations 22 jan. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer