Exteriör

Recensioner av Red Roof Inn & Conference Center McKinney

2 out of 5
Red Roof Inn & Conference Center McKinney
1300 N. Central Expy, McKinney, TX

Recensioner

6,6
10 - Fantastiskt i betyg. 166 av 768 recensioner" "
8 - Bra i betyg. 214 av 768 recensioner" "
6 - Okej i betyg. 160 av 768 recensioner" "
4 - Dåligt i betyg. 109 av 768 recensioner" "
2 - Väldigt dåligt i betyg. 119 av 768 recensioner" "

6,8/10

Renlighet

7,4/10

Personal och service

5,8/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Dorothy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had absolutely no issues. The property looked nice and clean, it was quiet, the room was clean, and the staff was very friendly.
Bodde här 1 natt i april 2024
Svar från Toni-Ann RediResponse Specialist 8 apr. 2024
Hello Dorothy,Thank you for taking a moment to complete a survey of our Red Roof Inn & Conference Center McKinney. It is nice to see that your 5/5 score of our property was influenced by the cleanliness of your room, our quiet environment and friendly staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all our guests.We do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okej

Christa

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Gabrielle RediResponse Specialist 3 apr. 2024
Thank you for taking a moment to leave a review, Christa. The staff and I at the Red Roof Inn & Conference Center McKinney appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okej

Paola

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The lighting could be better, only 1 light and a lamp
Bodde här 1 natt i mars 2024
Svar från OnielRedRoof Management 1 apr. 2024
Hi Paola,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Conference Center McKinney. Please accept our apologies for any inconvenience caused by the lighting. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okej

Corey

Gillade: Personal och service
Gillade inte: Bekvämligheter
I was immediately disappointed upon pulling up to the hotel.. The staff and service was ok!! It’s mainly the environment and people hanging out.. Upon entering my room I did feel a little better!! I could tell it had been renovated.. The lamps could use replacing due to the electrical outlets not working properly!!
Bodde här 1 natt i mars 2024
Svar från Nishaye RediResponse Specialist 25 mars 2024
Dear Corey, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Conference Center McKinney. We regret to discover that you weren’t thoroughly impressed with us during your most recent visit. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We ask that you give us another opportunity to make a better impression on your next visit.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Chassiti

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Kamaria RediResponse Specialist 20 mars 2024
Hello Chassiti, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Fredricka

Bodde här 2 nätter i mars 2024
Svar från Nishaye RediResponse Specialist 11 apr. 2024
Hello Fredricka, The staff at the Red Roof Inn & Conference Center McKinney and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Bra

greg

Reste med husdjur
Floor was dirty. Bed comforter has a blood stain on it a lot of people outside talking loudly
Bodde här 1 natt i mars 2024
Svar från Olivia RediResponse Specialist 16 mars 2024
Thank you, Greg, for telling us about your stay at the Red Roof Inn & Conference Center McKinney. I am disappointed that your experience was less than ideal due to the dirty floor, the noise disturbance along with the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Fantastiskt

Cynthia

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check-in. Thank you!
Bodde här 1 natt i mars 2024
Svar från LaTunde RediResponse Specialist 13 mars 2024
Dear Cynthia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are overwhelmed to read that you had an easy check-in. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Dåligt

Virginia

Reste med familjen
Gillade inte: Boendets skick och faciliteter
My stay at RRI was poor. The beds are clean but like rocks. It was extremely noisy as they were having a party, although my room was opposite the party. The whole motel was in mediocre condition. It was clean and not the worst place I’ve ever stayed at. It seems they have tried to update, but the building itself is old. They charged my cc a $50 per room incident fee that we are to be credited back in 3-5 days… I didn’t like that they went ahead and took my money instead of holding the cc number. I’d don’t think I’d recommend this place. 2 out of 5 stars from me.
Bodde här 1 natt i mars 2024
Svar från LaTunde RediResponse Specialist 12 mars 2024
Dear Virginia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. However, it's good to know that the beds were clean. You indicated that you were unsatisfied with the noise you encountered that came from a party, the upkeep of the building and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bra

Daniel Zapata

Gillade: Renlighet och personal och service
Solo que los baños están muy pequeños y el tocador demasiado grande solo deberían expandir el baño un poco más
Bodde här 1 natt i mars 2024
Svar från LaTunde RediResponse Specialist 5 mars 2024
DQuerido Daniel,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en RED ROOF INN & CONFERENCE CENTER MCKINNE. Me alegra mucho que hayamos obtenido tu puntuación de 4/5. En Red Roof es bueno saber que nos eligió para su estadía. Sin embargo, usted mencionó que no estaba satisfecho con el tamaño del baño y el tocador. Esto se tendrá en cuenta. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,LaTundeGestión del techo rojoEspecialista en RediResponse

4/10 Dåligt

Wilde

Gillade: Bekvämligheter
Gillade inte: Personal och service
Attention the staff and this time not refund my money , I put for deposit they said in 3 or 4vfays business y at this time no receive nothing in my account....$100.00 dollars.... I was in differents hotels , nobady said about deposit , only that " Red Carpet " deposit and I think that is suspicious....
Bodde här 1 natt i februari 2024
Svar från LaTunde RediResponse Specialist 4 mars 2024
Dear Wilde,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. At Red Roof we are happy to know that you made us your choice of stay. However, you mentioned that you were unsatisfied with return period for your deposit. Our property collects deposits for incidentals upon arrival at the property from our guests. This deposit is return at check-out, however, depending on your financial institution it can take up to 7-14 business days to reflect on your account. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okej

Monica, Longview

Bodde här 1 natt i januari 2024
Svar från Chirell RediResponse Specialist 26 feb. 2024
Dear Monica,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 Fantastiskt

Jimmy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s a decent motel rooms are nice.
Bodde här 1 natt i februari 2024
Svar från Samantha Rediresponse Specialist 20 feb. 2024
Dear Jimmy,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. I am happy you were pleased with our nice rooms. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 Okej

Vineeth

Nothing
Bodde här 1 natt i februari 2024
Svar från OnielRediresponse Specialist 17 feb. 2024
Hi Vineeth,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Fantastiskt

Cody

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place
Bodde här 1 natt i februari 2024
Svar från Kerry-Lee RediResponse Specialist 12 feb. 2024
Hello Cody,It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It’s an absolute joy reading how nice our hotel was. Your comments are encouragement as we aim to continuously provide great stays for all our guests here at Red Roof.Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

10/10 Fantastiskt

Tommy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Adraine Adraine 29 jan. 2024
Hello Tommy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Fantastiskt

James

Bodde här 2 nätter i januari 2024
Svar från Adraine Rediresponse Specialist 29 jan. 2024
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Dåligt

Quinton

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Heat and air unit put off a musty odor and it has cockroaches.
Bodde här 1 natt i januari 2024
Svar från Tianna RediResponse Specialist 25 jan. 2024
Dear Quinton,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. It upsets me to read that your stay fell short of your expectations due to the odor of your room and the pests you reported. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold the company's high standards, I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

8/10 Bra

Sheila, Carthage

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very well lighted. The rooms were easily accessible with exterior entries. I was grateful that they accepted my pet, with a deposit, and it was promptly returned to my credit card after evaluation by management. My pet room had plank vinyl flooring, so bring the slippers if you don't like cold bare floors. The rooms were very clean, updated & the bedding comfortable. My only wish was for a room coffee pot & cups. I most likely will stay here again to visit my family because it's location is easy to get to their place.
Bodde här 1 natt i december 2023
Svar från Recordo Rediresponse Specialist 13 jan. 2024
Dear Sheila,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Conference Center McKinney. It's great to see that our clean, convenient and pet friendly property met your expectations, resulting in a 4/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.It was a pleasure accommodating you and we look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Väldigt dåligt

Maria de los A, San Juan

Bodde här 4 nätter i januari 2024
Svar från OnielRediresponse Specialist 1 feb. 2024
Hi Maria,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn & Conference Center McKinney. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Bra

Angela

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Recordo Rediresponse Specialist 10 jan. 2024
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okej

Perry

Gillade: Personal och service
Bodde här 1 natt i januari 2024
Svar från Recordo Rediresponse Specialist 10 jan. 2024
Hello Perry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Fantastiskt

Monte

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Place was nice people friendly
Bodde här 2 nätter i december 2023
Svar från Recordo Rediresponse Specialist 10 jan. 2024
Hello Monte, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okej

James Roy Buzbee

Gillade inte: Bekvämligheter
If you dont say anything about the deposit then dont expect to get it back anytime soon if at all.
Bodde här 1 natt i december 2023
Svar från Antonio,RediResponse Specialist 8 jan. 2024
Dear James Roy Buzbee,Thank you for taking the time to tell us about your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with the your refundable deposit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 Bra

James

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
worth the price
It worth what I paid. The staff were not as friendly as I'd prefer but they were courteous and professional. I'll stay here again if necessaryl
Bodde här 1 natt i januari 2024
Svar från Antonio,RediResponse Specialist 8 jan. 2024
Dear James,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It’s great to hear that you found our staff to be very courteous and professional in addition to the property's value being worth the price. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Monica

Bodde här 8 nätter i december 2023

2/10 Väldigt dåligt

Daryl

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business next to them have live music. Loud and you hear them in your room. Parking sucks cause he let the Business next to him use his parking lot. Came back to the room around 10:00 PM and didnt have a place to park. Ask the manger about it the next morning he shrugged his shoulder like he didnt care. Forgot a couple shirts in room the day check out and call them when i realized i left them and The guy says it wasnt in lost and found. Would you please go and check the room just incase the house keeping didnt see them . He got real snotty with me and said he wasnt looking for me. Ive stay at other red roof inns before and they didnt act like this.
Bodde här 2 nätter i december 2023
Svar från Carla RediResponse Specialist 2 jan. 2024
Dear Daryl, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Conference Center McKinney. We are sorry to hear about the inconvenience caused by the noise from nearby businesses, not being able to park after you came back to the property, the less than ideal encounter with the manger and the other concerns you listed is truly regrettable. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Bra

Brian

Gillade: Renlighet, personal och service och rummets bekvämlighet
The room was clean and comfortable. The only downfall was the hotel is next to a restaurant that plays live music late over the weekend.
Bodde här 8 nätter i december 2023
Svar från Adraine Rediresponse Specialist 27 dec. 2023
Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. I am happy to read that you were pleased by the clean room and comfortable bed. We apologize for the inconvenience caused by the late night music coming from the restaurant next door. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Väldigt dåligt

Ernest, Wesley Chapel

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I read the reviews but thought that any thing that bad would be out of business. I was WRONG. I paid up front for my daughter. The day of her arrival, I called and spoke with the receptionist to verify the check in process. My daughter was denied her room for the first night and again the next morning. I had to go in and "speak" with the staff. They refused to give me the managers name and refused to reimburse my paymet (for eight days). Finally allowed her to check in. I think the scam is to allow upfront paynent, then deny access and double book the room. I watch two other couples ho through the same thing. Stay away from this hotel. The GM, has six othet locations. Im will to bet that the scam is being ran at those lications.
Bodde här 8 nätter i december 2023

2/10 Väldigt dåligt

Vickie

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I didn't stay room smell like smoke and area was bad. Didn't like it at all.
Bodde här 3 nätter i december 2023
Svar från Olivia RediResponse Specialist 21 dec. 2023
Thank you, Vickie, for telling us about your stay at the Red Roof Inn & Conference Center McKinney. I am disappointed that your experience did not meet your expectations, as you indicated you didn't stay due to the smell of smoke and the area not being to your liking. Please accept our apologies for the inconvenience caused by the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Dåligt

brian, Creston

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Olivia RediResponse Specialist 19 dec. 2023
Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Fantastiskt

Prajwol

Bodde här 1 natt i december 2023
Svar från Gabrielle RediResponse Specialist 12 dec. 2023
Thank you for taking a moment to leave a review, Prajwol. The staff and I at the Red Roof Inn & Conference Center McKinney appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Fantastiskt

Roman

Svar från Kerry-Lee RediResponse Specialist 12 feb. 2024
Dear Roman, We at the RED ROOF INN & CONFERENCE CENTER MCKINNEY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Red Roof Management

10/10 Fantastiskt

Wilman

Bodde här 2 nätter i december 2023
Svar från Xao RediResponse Specialist 8 dec. 2023
Thank you for sharing your 5/5 rating with us, Wilman. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

6/10 Okej

Deborah

Gillade: Renlighet och boendets skick och faciliteter
Meh
We stayed here four nights. Our room was serviced only one day, and two nights we could not find close-by parking because all spots were taken by patrons of the bar next door.
Bodde här 4 nätter i november 2023
Svar från OnielRediresponse Specialist 7 dec. 2023
Hi Deborah,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. Please accept our most sincere apologies for any inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

2/10 Väldigt dåligt

Stephanie

Reste med familjen
Gillade inte: Boendets skick och faciliteter
My family had events going on all weekend and we'd get back to the hotel around 10pm to find no parking due to the Hanks BBQ customers using the entire hotel parking lot for there convenience. We had to circle multiple times to find parking or to wait for someone to leave. I understand there's a sign that says additional parking, but for the entire parking lot to be full, thats just ridiculous.
Bodde här 2 nätter i december 2023
Svar från Xao RediResponse Specialist 5 dec. 2023
Thanks for sharing your feedback with us, Stephanie. The team at our Red Roof Inn & Conference Center McKinney was saddened to see that we failed to provide you with a satisfactory stay. You stated that the parking lot was full, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

8/10 Bra

Rena

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Xao RediResponse Specialist 5 dec. 2023
I appreciate the time that you took to share your sentiments with us, Rena. Our team at the Red Roof Inn & Conference Center McKinney appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Fantastiskt

Jessica

Gillade: Renlighet
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Nevalyn

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was not cleaned at all when I checked in. Asked for nonsmoking and cigarette butts everywhere. Food on the floor. I had to clean the tub to shower. When I asked the staff about it he said it was not his problem and was extremely rude. Every surface was dirty. I showed pictures to the front desk, again he said it was not his problem. I asked for a refund and he refused. The area is dangerous and very loud. I could hear the guests phone alerts… the walls are that thin. The filth was absolutely disgusting. And smelled terrible. The staff did not want to correct the issue. Also, upon checking in, they would not accept my debit mastercard.. but they “continently” had an ATM in the lobby for me to withdraw cash and charged a fee. No amenities were available. I did see an old coffee pot in the lobby. I would NOT stay here! Extremely disappointed is an understatement. I know you get what you pay for but this was beyond filthy and the staff doesn’t care; nor are they willing to rectify anything you ask for. Like a clean room.. for example.
Bodde här 2 nätter i november 2023
Svar från Xao Red Roof Management RediResponse Specialist 28 nov. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney, Nevalyn. I am sorry that your experience did not meet your expectations. You stated that the unclean rooms and the poor odor, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Dianna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i november 2023
Svar från Xao Red Roof Management RediResponse Specialist 28 nov. 2023
Thank you for sharing your perfect rating with us, Dianna. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Miguel

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sleep and go.
There is only coffee. One pot in lobby. Bed was firm. Small tv. Not a place for family. Just sleep and move on.
Bodde här 1 natt i november 2023
Svar från Xao Red Roof Management RediResponse Specialist 18 nov. 2023
Thanks for sharing your feedback with us, Miguel. The team at our Red Roof Inn & Conference Center McKinney was saddened to see that we failed to provide you with a satisfactory stay. We were pleased to read that the bed was firm. However, you stated that the TV was small and that our location was not suited for families. As such, your feedback may be taken into account as Red Roof aims to male improvements.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Gloria

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Dannielle Rediresponse Specialist 16 nov. 2023
Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Bra

bob

Bodde här 2 nätter i november 2023
Svar från Dannielle Rediresponse Specialist 16 nov. 2023
Hello Bob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Fantastiskt

Jarod

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Xao Red Roof Management RediResponse Specialist 15 nov. 2023
Thank you for sharing your 10/10 rating with us, Jarod. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Tiffany

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel had bugs. Was not clean.
Bodde här 3 nätter i november 2023
Svar från Xao Red Roof Management RediResponse Specialist 15 nov. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney, Tiffany. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness, along with the listed insects hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Kelly

Bodde här 2 nätter i november 2023
Svar från Oniel RedRoof Management 6 dec. 2023
Hi Kelly,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management

4/10 Dåligt

Albert

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Oshane RediResponse Specialist 8 nov. 2023
Hello Albert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very comfortable, clean. Pleasant staff.
Bodde här 2 nätter i oktober 2023
Svar från Oshane RediResponse Specialist 4 nov. 2023
Dear Jason,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY regarding the comfortability, cleanliness and staff. Feedback from our guests is always welcome as Red Roof strive's to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Tylar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean room
Bodde här 2 nätter i oktober 2023
Svar från Oshane RediResponse Specialist 4 nov. 2023
Dear Tylar, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY regarding the clean room. Feedback from our guests is always welcome as Red Roof strive's to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Gloria

Gillade inte: Renlighet och personal och service
Bodde här 4 nätter i oktober 2023
Svar från Oshane RediResponse Specialist 1 nov. 2023
Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist