Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 260 av 436 recensioner" "
10 - Fantastiskt
260
8 - Bra i betyg. 87 av 436 recensioner" "
8 - Bra
87
6 - Okej i betyg. 35 av 436 recensioner" "
6 - Okej
35
4 - Dåligt i betyg. 31 av 436 recensioner" "
4 - Dåligt
31
2 - Väldigt dåligt i betyg. 23 av 436 recensioner" "
2 - Väldigt dåligt
23
8,8/10
Renlighet
8,8/10
Personal och service
8,8/10
Bekvämligheter
9,0/10
Boendets skick och faciliteter
9,0/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Ginna
Reste med familj och småbarn, Affärsresenär
28 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Walking distance to mall and movie theater
Ginna
Bodde här 2 nätter i maj 2024
8/10 Bra
Tanner
20 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Tanner
Bodde här 4 nätter i maj 2024
8/10 Bra
William, Tomball
Reste med sin partner
20 maj 2024
Gillade: Boendets skick och faciliteter
OK. Rooms small.
William
Bodde här 2 nätter i maj 2024
10/10 Fantastiskt
Kerry
15 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kerry
Bodde här 1 natt i maj 2024
6/10 Okej
Tammie
14 maj 2024
Gillade: Renlighet
Tammie
Bodde här 1 natt i maj 2024
10/10 Fantastiskt
Carlos
Reste med familjen, Reste med husdjur
13 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was super clean and staff excellent and extremely friendly
Carlos
Bodde här 2 nätter i maj 2024
10/10 Fantastiskt
Emily
Reste med familj och småbarn
12 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay!
Emily
Bodde här 1 natt i maj 2024
10/10 Fantastiskt
Samatha
Reste i grupp
5 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service. Clean room and property. Breakfast was a plus. Very convenient for locations visiting.
Samatha
Bodde här 1 natt i maj 2024
10/10 Fantastiskt
Brad
2 maj 2024
Brad
Bodde här 1 natt i april 2024
10/10 Fantastiskt
Adnan
30 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay!
Adnan
Bodde här 10 nätter i april 2024
10/10 Fantastiskt
ANNA, Spring
Reste med familjen
28 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here for a wedding, and the staff was really kind and helpful. None of them showed signs of being overwhelmed due to the wedding party. Everything was really great.
ANNA
Bodde här 1 natt i april 2024
10/10 Fantastiskt
David
Reste med familjen
28 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place
David
Bodde här 1 natt i april 2024
10/10 Fantastiskt
Kenji, Cupertino
25 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient location for my business Trip. And facilities are all good.
Kenji
Bodde här 2 nätter i april 2024
10/10 Fantastiskt
Mia, Denver
22 apr. 2024
Mia
Bodde här 3 nätter i april 2024
10/10 Fantastiskt
Jenny
16 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was quiet, clean, staff were friendly and reasonably priced.
Jenny
Bodde här 1 natt i april 2024
Svar från GM 17 apr. 2024
Hello Jenny,Thank you for the review and we happy to see that it was enjoyable. We are pleased to see that your stay was uneventful as our hotel was clean and our staff was welcoming in exceeding your expectations. At the Tru by Hilton here in Frisco, our goal is to always ensure every guest has a memorable stay. I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to the Frisco area in the near future. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.
4/10 Dåligt
KELLY
Reste med familj och småbarn
15 apr. 2024
Gillade: Renlighet
Gillade inte: Bekvämligheter
The property itself was fine. However I had multiple attempts to access my room where my digital key and card key would not work. We were on a time crunch since we were there for a cheerleading convention so the time at the hotel was critical. We had to wait for someone to figure out what was going on with our door. It turned out that it was a dead battery. Instead of replacing the battery, staff ensured me a temporary charge would get us through our stay. It did not. The next day we went down for breakfast. I checked the door, and it worked fine but when we returned from eating the door would not open again. We had to wait for maintenance to come and fix it a second time. Another issue we had was not enough towels. When we headed to our room Saturday after dinner we stopped by the front desk to ask for fresh towels for our stay. I was told by the gentleman working the front desk that they were out of clean towels and would not have any more for the remainder of our stay because the housekeepers had already left for the day. I was appalled. The man offered the suggestion of using the floor towels instead. This was unacceptable. We ended up using hand towels. I would not recommend this hotel to other guests.
KELLY
Bodde här 2 nätter i april 2024
Svar från GM 15 apr. 2024
Hello Kelly,Thank you for your recent visit with us here at the Tru by Hilton Frisco and taking time out of your busy schedule to share with us your thoughts. I do want to apologize that your stay was unpleasant due to the challenges you encountered with the door not working and we ran out of extra towels. We had a huge group in house for a cheerleading event and every single room that night requested extra towels exceeding our supply. To snowball, the dirty towels were not turned into us as most guests kept the old ones preventing us from have a proper amount of clean towels in rotation. This is not what we want from any of our guests and as the General Manager of the hotel, I take full responsibility as I will address these concerns with our team to ensure they are corrected and don’t happen in the future. Although we are not a perfect hotel, we do strive for perfect practices to ensure the guest experiences is the best that it can be. We don’t want to lose your business over this and wish to invite you back in the near future with assurances your next visit with us will be much more enjoyable, guaranteed. Again, thank you for taking time to help make the Tru by Hilton Frisco “Uniquely Tru,” and if I can be of any further assistance please let me know.I look forward to seeing to you again soon.
10/10 Fantastiskt
Teferi, Denver
Reste med familjen
14 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean
Teferi
Bodde här 2 nätter i april 2024
Svar från GM 15 apr. 2024
Thank you for the review and we happy to see that it was enjoyable. We are pleased to see that your stay was uneventful as our hotel was clean and our staff was welcoming in exceeding your expectations. At the Tru by Hilton here in Frisco, our goal is to always ensure every guest has a memorable stay. I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to the Frisco area in the near future. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.
4/10 Dåligt
Triston
9 apr. 2024
Gillade: Personal och service
Room was left dirty
Triston
Bodde här 4 nätter i april 2024
Svar från GM 9 apr. 2024
Hello Triston,Thank you for the review and we appreciate your business. I do want to apologize that your room was left dirty, however, I am confused about some of the details that maybe missing. I show you stayed for 4 nights, but did not move rooms. What happened? Are you able to contact us at your earliest convenience so we can understand more exact details of what was dirty? I will address this with my housekeeping supervisor and the room attendant that cleaned the room you were in. In no way is this acceptable and we will be correcting this. Here at the Tru by Hilton, our goal is to go above and beyond to ensure that each and every guest’s experience is flawless. I would also like to invite you back with assurances knowing that we have addressed these cleanliness concerns.Thank you again for taking time to share with us your thoughts and I look forward to speaking to you soon in regards to getting more details as to how we can do better.
8/10 Bra
Abhay, Carlsbad
Reste med familjen
8 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
New, nice, clean and helpful staff.
Abhay
Bodde här 3 nätter i april 2024
Svar från GM 9 apr. 2024
Hello Abhay,WOW! Thank you for taking time out of your busy schedule to let us know how amazing your stay was and I am especially pleased to see that the service was great. At the Tru by Hilton, we put a lot of effort into ensuring that we take time to ensure each guest is appreciated and taken care of. Our goal is to always ensure every guest has a memorable stay, especially, the going above and beyond of service. I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to Frisco in the near future. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.
4/10 Dåligt
Li Mieng
Reste med sin partner
5 apr. 2024
Gillade inte: Personal och service
Whoever was working as operator or the front desk on Friday around 4pm, they were just putting us on hold for over 30 mins and we never even got to talk to them because the lady forgot we were on the phone. Horrible customer service. Shouldn’t take 30 mins and more to talk to someone there.
Li Mieng
Svar från GM 8 apr. 2024
Hello Li Mieng,Thank you for the review and we apologize your experience with our hotel was not what you expected. To clarify, when you called Friday at 4:00PM our only front office associate was busy with heavy check ins. We apologize that she couldn't give you her immediate attention as we sold out that Friday and everyone was checking in. We do understand your frustration and we do also offer when you call an option to reach out to central reservations and Hilton directly that is not at the hotel level for services as well. We assure you our team member didn't forget about you when you called and she asked to place you on hold while she was assisting other guests that were in front of her. We don't want to lose your business and we invite you back with assurances your next visit with us will be flawless.Thank you again for your understanding and we hope to see you again soon.
8/10 Bra
James
Reste med familjen
1 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great value for the rate. Staff was very helpful.
James
Bodde här 4 nätter i mars 2024
Svar från GM 1 apr. 2024
Hello James,WOW! Thank you for taking time out of your busy schedule to let us know how amazing your stay was and I am especially pleased to see that the service was great. At the Tru by Hilton, we put a lot of effort into ensuring that we take time to ensure each guest is appreciated and taken care of. Our goal is to always ensure every guest has a memorable stay, especially, the going above and beyond of service. I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to Frisco in the near future. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.
10/10 Fantastiskt
Shawna
Reste med familjen
30 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and slept great!
Shawna
Bodde här 1 natt i mars 2024
Svar från GM 1 apr. 2024
Hello Shawna,Thank you for the review and we happy to see that it was enjoyable because of the cleanliness. At the Tru by Hilton, we put a lot of effort into ensuring that each and every room is spotless as we recognize this as the most important part of any stay at any hotel. Our goal is to always ensure every guest has a memorable stay, especially, the cleanliness. I will celebrate this terrific news about your feedback with our team and we hope to see you again soon when you return to Frisco in the near future. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.
10/10 Fantastiskt
Patricia
Reste med sin partner
24 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the decor
Patricia
Bodde här 1 natt i mars 2024
Svar från GM 25 mars 2024
Hello Patricia,Thank you for the review and we appreciate you taking time out of your busy schedule to share with us your thoughts. I am happy to see that your stay was extremely wonderful and our team was able to assure that it was special. I will share your review with our team during our next morning huddle as they will be as happy to hear as I am reading it right now. At the Tru by Hilton here in Frisco, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing as we did with your recent visit. Thank you again for taking time to share with us your experience and we hope to see you again soon when you return to the Frisco area.Have a wonderful day and we will see you next time.
2/10 Väldigt dåligt
Megan
23 mars 2024
Gillade: Personal och service
Gillade inte: Renlighet
The sheets and pillows smelt like an oil field worker and the towel had a blood spot.
Megan
Bodde här 1 natt i mars 2024
Svar från GM 25 mars 2024
Hello Megan,Thank you for your recent visit with us here at the Tru by Hilton Frisco and taking time out of your busy schedule to share with us your thoughts. I do want to apologize that your stay was unpleasant due to the challenges you encountered with the quality of our rooms. This is not what we want from any of our guests and as the General Manager of the hotel, I take full responsibility as I will address these concerns with our team to ensure they are corrected and don’t happen in the future. Although we are not a perfect hotel, we do strive for perfect practices to ensure the guest experiences is the best that it can be. We don’t want to lose your business over this and wish to invite you back in the near future with assurances your next visit with us will be much more enjoyable, guaranteed. Again, thank you for taking time to help make the Tru by Hilton Frisco “Uniquely Tru,” and if I can be of any further assistance please let me know.I look forward to seeing to you again soon.Thank you.
10/10 Fantastiskt
Maria Faye, Anaheim
Reste med familjen
20 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was an all around good experience at an affordable rate.
Maria Faye
Bodde här 2 nätter i mars 2024
Svar från GM 21 mars 2024
Hello Maria,Thank you for the review and we appreciate you taking time out of your busy schedule to share with us your thoughts. I am happy to see that your stay was extremely wonderful and our team was able to assure that it was special. I will share your review with our team during our next morning huddle as they will be as happy to hear as I am reading it right now. At the Tru by Hilton here in Frisco, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing as we did with your recent visit. Thank you again for taking time to share with us your experience and we hope to see you again soon when you return to the Frisco area.Have a wonderful day and we will see you next time.
10/10 Fantastiskt
John
17 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
John
Bodde här 1 natt i mars 2024
Svar från GM 18 mars 2024
Hello John,Thank you for the review and we happy to see that it was enjoyable. We are pleased to see that your stay was uneventful as our hotel was clean and our staff was welcoming in exceeding your expectations. At the Tru by Hilton here in Frisco, our goal is to always ensure every guest has a memorable stay. I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to the Frisco area in the near future. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.Thank you.
10/10 Fantastiskt
Ryan
17 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ryan
Bodde här 1 natt i mars 2024
Svar från GM 18 mars 2024
Hello Ryan,Thank you for the review and we happy to see that it was enjoyable. We are pleased to see that your stay was uneventful as our hotel was clean and our staff was welcoming in exceeding your expectations. At the Tru by Hilton here in Frisco, our goal is to always ensure every guest has a memorable stay. I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to the Frisco area in the near future. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.
10/10 Fantastiskt
Maya, Oakland
Reste med familjen
16 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great stay
Maya
Bodde här 1 natt i mars 2024
Svar från GM 18 mars 2024
Hello Maya,First and foremost, I want to thank you for taking time out of your busy schedule to share with us your thoughts about how your visit with us to Frisco was recently. Our team strives to ensure that each and every guest has an enjoyable stay. Reading and soon to be sharing your feedback with them during out next team huddle will continue to inspire them to all the hard work they put in. At the Tru by Hilton, our goal to exceed expectations as we did with your visit to us. We will celebrate this great news about your feedback and we hope to see you again soon when you return to Frisco. Thank you again for taking time to share with us your experience and we look forward to seeing you when you return. Thank you again and have a wonderful day.Thank you.
2/10 Väldigt dåligt
Mamiko
15 mars 2024
Mamiko
Bodde här 1 natt i mars 2024
Svar från GM 4 apr. 2024
Hello Mamiko,Thank you for the review and we apologize for the poor stay. What happened? There is not details here and we show no record anything being brought to our attention at the hotel. At the Tru by Hilton in Frisco, we don't want the negative experience and we always encourage our guests to report any challenges to us before they leave as all of our associates are empowered to ensure the best guest experience. Please contact me at your earliest convenience so we can address your challenges.I look forward to speaking to you soon.
8/10 Bra
Paula
Reste med familjen
13 mars 2024
Gillade: Renlighet och personal och service
Nice clean modern
Paula
Bodde här 1 natt i mars 2024
Svar från GM 14 mars 2024
Hello Paula,Thank you for the review and we happy to see that it was enjoyable because of the cleanliness. At the Tru by Hilton, we put a lot of effort into ensuring that each and every room is spotless as we recognize this as the most important part of any stay at any hotel. Our goal is to always ensure every guest has a memorable stay, especially, the cleanliness. I will celebrate this terrific news about your feedback with our team and we hope to see you again soon when you return to Frisco in the near future. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.
10/10 Fantastiskt
Adeyinka
11 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
N/A
Adeyinka
Bodde här 1 natt i mars 2024
Svar från GM 12 mars 2024
Hello Adeyinka,First, I want to thank you for the review and sharing with us such wonderful details about your experience. We are dedicated to ensure that we go above and beyond to get feedback such as yours and our team will be excited to hear when I share this with them during our next morning huddle. Here at the Tru by Hilton in Frisco, our goal is to always exceed expectations as we did with yours. As stated, I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to the Frisco area. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.Thank you.
10/10 Fantastiskt
Marissa
Reste med familj och småbarn
10 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay!
Marissa
Bodde här 1 natt i mars 2024
Svar från GM 11 mars 2024
Hello Marissa,Thank you for the review and we happy to see that it was enjoyable. We are pleased to see that your stay was uneventful as our hotel was clean and our staff was welcoming in exceeding your expectations. At the Tru by Hilton here in Frisco, our goal is to always ensure every guest has a memorable stay. I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to the Frisco area in the near future. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.
4/10 Dåligt
daniel
5 mars 2024
daniel
Bodde här 2 nätter i februari 2024
Svar från GM 25 mars 2024
Hello Daniel,Thank you for the review and we appreciate you taking time out of your busy schedule to share with us your thoughts. I do want to apologize it was not a great experience and I would be curious to know more information as there are no details listed as to what we could have done better. I would like to request if you could please contact me at your earliest convenience because we strive to improve the guest experience. At the Tru by Hilton here in Frisco, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing. I would also like to invite you back with assurances your next visit with us will be much more enjoyable, guaranteed.Thank you again for taking time to share with us your thoughts and I look forward to speaking to you soon in regards to getting more details as to how we can do better.Thank you.
10/10 Fantastiskt
Tremaine
28 feb. 2024
Tremaine
Bodde här 1 natt i februari 2024
Svar från GM 1 mars 2024
Hello Tremaine,First and foremost, I want to thank you for taking time out of your busy schedule to share with us your thoughts about how your visit with us to Frisco was recently. Our team strives to ensure that each and every guest has an enjoyable stay. Reading and soon to be sharing your feedback with them during out next team huddle will continue to inspire them to all the hard work they put in. At the Tru by Hilton, our goal to exceed expectations as we did with your visit to us. We will celebrate this great news about your feedback and we hope to see you again soon when you return to Frisco. Thank you again for taking time to share with us your experience and we look forward to seeing you when you return. Thank you again and have a wonderful day.Jason H.General Manager
8/10 Bra
Verifierad resenär
27 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Basic room. Comfortable bed. Bathroom was nice & shower had hot powerful message setting.
Verifierad resenär
Bodde här 1 natt i februari 2024
Svar från Management 27 feb. 2024
Thank you for staying with us. We hope to see you again soon
8/10 Bra
Carrie
27 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Carrie
Bodde här 1 natt i februari 2024
Svar från Management 27 feb. 2024
Thank you for taking the time to review our property. We hope to see you again soon.
10/10 Fantastiskt
Kathleen
Affärsresenär
26 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kathleen
Bodde här 2 nätter i februari 2024
Svar från Management 27 feb. 2024
Thank you for taking the time to review our property. We hope to see you again soon.
2/10 Väldigt dåligt
Laura
26 feb. 2024
Laura
Bodde här 1 natt i februari 2024
Svar från Management 27 feb. 2024
Thank you for taking the time to review our property. I see your stay with us wasn't perfect. We hold our property to the highest standards and I am so sorry we fall short on your stay. Please reach out to us to let us know where we can improve.
10/10 Fantastiskt
Ashley
Reste med familjen
26 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cheer competition, convention affordable location
Ashley
Bodde här 1 natt i februari 2024
Svar från Management 27 feb. 2024
Thank you for you feedback, we are excited your stay with us was amazing and we hope to see you again soon.
8/10 Bra
Aaron
25 feb. 2024
Aaron
Bodde här 1 natt i februari 2024
Svar från Management 27 feb. 2024
Thank you for taking the time to review our property, your feedback is very important to us. We hope to see you again soon.
10/10 Fantastiskt
Lisa, Austin
25 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
👍
Lisa
Bodde här 1 natt i februari 2024
Svar från Management 27 feb. 2024
Than you for taking the time to review our property. We are glad your stay with us was amazing.We hope to see you again soon.
8/10 Bra
Alejandro
24 feb. 2024
Gillade: Personal och service och rummets bekvämlighet
Alejandro
Bodde här 2 nätter i februari 2024
Svar från Management 27 feb. 2024
Than you for taking the time to review our property. We are glad your stay with us was good.We hope to see you again soon.
10/10 Fantastiskt
Jamie
Reste i grupp
23 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This establishment is impeccably clean, freshly built, and modern, and the breakfast surpassed my expectations, ranking as the best I've had at a hotel in years. The entire team, particularly Flavour, demonstrated exceptional and welcoming skills and helpfulness in their roles.
Jamie
Bodde här 2 nätter i februari 2024
Svar från Management 27 feb. 2024
Thank you for staying with us. We take pride in our hotel and I am glad it shows in our amazing staff.We hope to see you again soon.
10/10 Fantastiskt
Alfred
Reste med familjen
22 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ahhhmazing Stay....
Alfred
Bodde här 6 nätter i december 2023
Svar från GM 23 feb. 2024
Hello Alfred,First, I want to thank you for the review and sharing with us such wonderful details about your experience. We are dedicated to ensure that we go above and beyond to get feedback such as yours and our team will be excited to hear when I share this with them during our next morning huddle. Here at the Tru by Hilton in Frisco, our goal is to always exceed expectations as we did with yours. As stated, I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to the Frisco area. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.Jason H.General Manager
10/10 Fantastiskt
Yan Hua
22 feb. 2024
Yan Hua
Bodde här 1 natt i februari 2024
Svar från GM 23 feb. 2024
Hello Yan,Thank you for the review and we appreciate you taking time out of your busy schedule to share with us your thoughts. I am happy to see that your stay was extremely wonderful and our team was able to assure that it was special. I will share your review with our team during our next morning huddle as they will be as happy to hear as I am reading it right now. At the Tru by Hilton here in Frisco, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing as we did with your recent visit. Thank you again for taking time to share with us your experience and we hope to see you again soon when you return to the Frisco area.Have a wonderful day and we will see you next time.Jason H.General Manager
8/10 Bra
John
18 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
John
Bodde här 2 nätter i februari 2024
Svar från GM 19 feb. 2024
Hello John,Thank you for the review and we appreciate your business. I am pleased to see that you enjoyed your stay, however, it was not perfect. We could have done better in some areas while you were visiting us and I would be curious to know a little more information as to what we could have done better to ensure your stay was perfect. I would like to request if you could please contact me at your earliest convenience as I would like to share additional information as to turn this good stay into a terrific stay. At the Tru by Hilton here in Frisco, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing. I would also like to invite you back with knowing that we have invested significant time into making your visit with us wonderful.Thank you again for taking time to share with us your thoughts and I look forward to speaking to you soon in regards to getting more details as to how we can do better.Jason H.General Manager
10/10 Fantastiskt
Brandon
Reste med familjen
18 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Checkin was 2 min. Clean and friendly
Brandon
Bodde här 1 natt i februari 2024
Svar från GM 19 feb. 2024
Hello Brandon,First, I want to thank you for the review and sharing with us such wonderful details about your experience. We are dedicated to ensure that we go above and beyond to get feedback such as yours and our team will be excited to hear when I share this with them during our next morning huddle. Here at the Tru by Hilton in Frisco, our goal is to always exceed expectations as we did with yours. As stated, I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to the Frisco area. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.Jason H.General Manager
10/10 Fantastiskt
Robert
Affärsresenär
14 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Stay for a quick trip
Was staying for a quick overnight confernce and needed a nice, but inexpensive hotel. It was convienent to the meeting as well as food and the mall. Fun retro feel.
Robert
Bodde här 1 natt i februari 2024
Svar från GM 14 feb. 2024
Hello Robert,First, I want to thank you for the review and sharing with us such wonderful details about your experience. We are dedicated to ensure that we go above and beyond to get feedback such as yours and our team will be excited to hear when I share this with them during our next morning huddle. Here at the Tru by Hilton in Frisco, our goal is to always exceed expectations as we did with yours. As stated, I will celebrate this great news about your feedback with our team and we hope to see you again soon when you return to the Frisco area. Thank you again for taking time to share with us your experience and we hope to see you again soon. Have a wonderful day.Jason H.General Manager
8/10 Bra
Manfred
4 feb. 2024
Manfred
Bodde här 2 nätter i februari 2024
Svar från GM 6 feb. 2024
Hello Manfred,Thank you for the review and we appreciate your business. I am pleased to see that you enjoyed your stay, however, it was not perfect. We could have done better in some areas while you were visiting us and I would be curious to know a little more information as to what we could have done better to ensure your stay was perfect. I would like to request if you could please contact me at your earliest convenience as I would like to share additional information as to turn this good stay into a terrific stay. At the Tru by Hilton here in Frisco, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing. I would also like to invite you back with knowing that we have invested significant time into making your visit with us wonderful.Thank you again for taking time to share with us your thoughts and I look forward to speaking to you soon in regards to getting more details as to how we can do better.Jason H.General Manager
6/10 Okej
THOMAS
Reste med sin partner
2 feb. 2024
Gillade: Renlighet
Ok
THOMAS
Bodde här 3 nätter i januari 2024
Svar från GM 2 feb. 2024
Hello Thomas,Thank you for the review and we appreciate your business. I am pleased to see that you enjoyed your stay, however, it was not perfect. We could have done better in some areas while you were visiting us and I would be curious to know a little more information as to what we could have done better to ensure your stay was perfect. I would like to request if you could please contact me at your earliest convenience as I would like to share additional information as to turn this good stay into a terrific stay. At the Tru by Hilton here in Frisco, our goal is to go above and beyond to ensure that each and every guest’s experience is truly amazing. I would also like to invite you back with knowing that we have invested significant time into making your visit with us wonderful.Thank you again for taking time to share with us your thoughts and I look forward to speaking to you soon in regards to getting more details as to how we can do better.Jason H.General Manager