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Recensioner av Ethan Allen Hotel

3.5 out of 5
Ethan Allen Hotel
21 Lake Avenue Extension, I-84 at Exit 4, Danbury, CT

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 440 av 1000 recensioner" "
8 - Bra i betyg. 236 av 1000 recensioner" "
6 - Okej i betyg. 158 av 1000 recensioner" "
4 - Dåligt i betyg. 100 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 66 av 1000 recensioner" "

8,2/10

Renlighet

8,2/10

Personal och service

7,2/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Satrupa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful hotel
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Josue

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 2 nätter i maj 2024
Svar från management 28 maj 2024
We are truly sorry to see that your recent experience at the Ethan Allen Hotel did not meet your expectations, as reflected in your 1-star review. Your feedback is incredibly important to us, and we would love the opportunity to learn more about your visit so we can address any issues and improve our services.

10/10 Fantastiskt

Kelly

Bodde här 3 nätter i maj 2024

8/10 Bra

Raymond

Gillade: Renlighet och personal och service
Good not great
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Autumn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel has the most comfortable bed and pillows! The shower was also great. 10/10
Bodde här 1 natt i maj 2024
Svar från Management 28 maj 2024
Thank you so much for your fantastic review! We are delighted to hear that you found our beds and pillows to be the most comfortable and enjoyed the shower as well. Your perfect 10/10 rating truly means a lot to us.Providing a relaxing and comfortable stay for our guests is our top priority, and we are thrilled to know we succeeded in making your visit enjoyable. We look forward to welcoming you back to the Ethan Allen Hotel in the future!

8/10 Bra

Kristin

Gillade: Renlighet
Bodde här 1 natt i maj 2024

8/10 Bra

Nicholas

Bodde här 1 natt i maj 2024

6/10 Okej

Kerri

Reste med familj och småbarn
Gillade inte: Boendets skick och faciliteter
The shared spaces in the hotel were spacious, but plates, glasses and cans, were frequently strewn around. We stayed 2 days and the same plates, etc occupied the same places the length of our stay. The rooms were at a higher rate than other area hotels and most amenities were at an additional cost. The furniture and flooring could use an update as most were dinged, dented, torn and stained. A room for 4 came with one set of towels and hotel staff, although responsive and courteous at the front desk, did not answer the phone. Room card keys frequently stopped working so the entry doors that were to be room key access only were left unlocked or propped. We returned from a wedding late and did not need to use a key to access the secured entry doors and the doors by the conference room were propped open. Overall, the price did not match the quality.
Bodde här 2 nätter i maj 2024
Svar från management 23 maj 2024
Thank you for taking the time to share your feedback. We apologize for the issues you encountered during your stay, particularly with the cleanliness of our shared spaces and the maintenance of your room. We strive to provide a comfortable and welcoming environment, and it's clear we fell short in your case. We appreciate your observations regarding the room amenities and security concerns, and we are actively addressing these points to improve our guest experience. Your comments are invaluable as they help us identify areas needing improvement. We hope to have the opportunity to better serve you in the future and demonstrate the high standard of hospitality we aim to provide.

10/10 Fantastiskt

jacob, Harish

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and comfy
Bodde här 1 natt i maj 2024
Svar från Management 16 maj 2024
Thanks for the perfect score! Thrilled to hear you found everything clean and comfy. Can’t wait to welcome you back for another cozy stay!

10/10 Fantastiskt

John S

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

4/10 Dåligt

Marlene

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a below average not plush hotel as advertised. It didhave lovely public rooms. The staff was not attentive. I asked for more towels three different times and they were never brought. My daughter left air pods on the nightstand they disappeared. It a step up from a motel with a nice lobby. The pool was filthy and empty, in 70 degrees. The gazebo is cornered off. The front desk ppl are literally upset if you ask questions. Not a great impression never spending money here again. Also we ran out of Toilet paper and they didn't replace till the next day we had to use tissues.
Bodde här 2 nätter i maj 2024
Svar från management 14 maj 2024
Thank you for sharing your feedback. We're deeply sorry to hear about your disappointing experience. It's clear we did not meet your expectations, and we sincerely apologize for the lack of attentiveness from our staff, the issues with towel service, and the inconvenience with the toilet paper.Regarding the pool, we apologize for its condition. It is currently not operational as we are waiting for a necessary part. Additionally, the gazebo is temporarily closed for maintenance. We are planning a renovation this year to improve our facilities and address these issues.Your comments have been shared with our team to address these concerns immediately. We are also looking into the issue with your daughter's AirPods and will contact you directly regarding this matter.We strive to provide a comfortable and pleasant stay for all our guests, and it's clear we fell short during your visit. We appreciate your feedback and will use it to make necessary improvements.

10/10 Fantastiskt

Eddie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I recommend it
Bodde här 2 nätter i maj 2024
Svar från Management 14 maj 2024
Thank you so much for your recommendation! We're delighted to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back in the future.

8/10 Bra

Ray

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Dated rooms with very limited tech support, but very clean and very resonably priced. We would book again
Bodde här 1 natt i maj 2024
Svar från management 14 maj 2024
Thank you for your feedback. We're glad to hear that you found our rooms clean and reasonably priced. We appreciate your comments regarding the dated rooms and limited tech support.We’re excited to let you know that we are starting a renovation soon, and we'll be sure to incorporate your feedback about the technology with the team. We look forward to welcoming you back and providing an even better experience next time.

6/10 Okej

Nola

Gillade: Personal och service
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Fred, Jamestown

Gillade: Renlighet
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Xiomara soto or Juan Molina

Gillade: Boendets skick och faciliteter
Great place
Bodde här 1 natt i maj 2024
Svar från Management 14 maj 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team. We look forward to welcoming you back soon.

10/10 Fantastiskt

estela

Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Melissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Big, clean and convenient. Would definitely stay again.
Bodde här 1 natt i april 2024
Svar från management 1 maj 2024
Thank you for your positive review! We're thrilled to hear that you enjoyed the spaciousness, cleanliness, and convenience of our place. We look forward to welcoming you back on your next visit!

8/10 Bra

Tony, Jersey City,

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked it, it was nice.
Bodde här 1 natt i april 2024
Svar från managemnet 1 maj 2024
Thank you for your review! We're glad to hear that you had a nice experience. We hope to see you again soon!

10/10 Fantastiskt

Pat

We had our wedding reception there 42 years ago and went back for the first time this weekend it was as beautiful and elegant as we expected! Will definitely go back again!!!
Bodde här 2 nätter i april 2024
Svar från management 14 maj 2024
Thank you for sharing your lovely review! We're honored that you chose to return to us 42 years after your wedding reception. It's wonderful to hear that your experience was as beautiful and elegant as you expected. Congratulations on 42 years and we hope you enjoy many more years together!

2/10 Väldigt dåligt

Roded

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel's infrastructure and decor are significantly outdated, reminiscent of the 1980s. The overall condition of the facilities is concerning due to poor maintenance. Sorry 😞
Bodde här 3 nätter i april 2024
Svar från Management 24 apr. 2024
Thank you for taking the time to share your feedback with us. We apologize that your experience did not meet your expectations due to our outdated facilities and decor. We understand your concerns and are excited to inform you that our hotel will be undergoing significant renovations this year. These improvements will include modernizing our decor and enhancing our infrastructure to provide a more comfortable and contemporary experience for all our guests. We hope to have the opportunity to welcome you back in the future, so you can see the transformations we have made. Your satisfaction is important to us, and we are committed to providing our guests with the highest quality of service and accommodations.

10/10 Fantastiskt

Evelyn

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Near busy road Need car Lottie
Bodde här 1 natt i april 2024
Svar från Management 1 maj 2024
Thank you for taking the time to write a review, we do hope to see you on your next visit to Danbury.

10/10 Fantastiskt

Jack

Gillade inte: Personal och service
Bodde här 1 natt i april 2024

8/10 Bra

manuela, stamford

Bodde här 1 natt i april 2024

8/10 Bra

Mary, New Fairfield

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
We stayed for five days, and by day 4, we had not been visited by housekeeping even though I asked the front desk twice to make sure we got service on the fourth day after we didn’t get it on the third (as we were supposed to according to hotel policy). To their credit, they did move us to a clean room when I asked (since all housekeeping staff were gone for the day).
Bodde här 4 nätter i mars 2024
Svar från Management 24 apr. 2024
Thank you for your review. We apologize for the oversight in housekeeping services during your stay. We're glad we could accommodate a room change, but we recognize the inconvenience caused. We're taking steps to ensure this doesn't happen again and appreciate your patience and feedback.

10/10 Fantastiskt

estela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

6/10 Okej

Sandra

Gillade: Personal och service
Bodde här 1 natt i april 2024

10/10 Fantastiskt

estela

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Caitlyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

8/10 Bra

imelda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice suites for a reasonable price.
Bodde här 1 natt i april 2024
Svar från Management 24 apr. 2024
Thank you for your positive review! We're thrilled to hear that you enjoyed our suites and found our prices reasonable. We look forward to welcoming you back soon!

8/10 Bra

Christine

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Barbie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thank you, Stacy and Molly for your kindness and making my trip back to Danbury pleasant. I'll be returning in June so I'll see you then!
Bodde här 2 nätter i april 2024
Svar från management 24 apr. 2024
Thank you for your kind words! We're thrilled to hear that Stacy and Molly made your trip to Danbury pleasant. We look forward to welcoming you back in June! Safe travels until then.

10/10 Fantastiskt

Raffaele

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Na
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Ryan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay, right off the freeway.
Bodde här 3 nätter i april 2024
Svar från Management 24 apr. 2024
@Ryan, thank you for your kind words, we are glad that you enjoy our hotel and our location. We can't wait to see you on your next visit to Danbury.

8/10 Bra

Nicole

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very helpful and professional. They were so friendly and welcoming after a long day of travel. The common areas were lovely. The room had a great layout and beds were clean and comfortable. There seemed to be lipstick in the carpet, the heat lamp was broken in the bathroom and on our final night we found the shower handle in disrepair. The staff offered to move our room so the issue was addressed but it was an inconvenience. Overall we were happy with our stay and will most likely choose to stay there again.
Bodde här 4 nätter i april 2024
Svar från management 24 apr. 2024
Thank you for sharing your experience. We're glad our staff was welcoming and that you enjoyed the room layout and comfort. We apologize for the issues with the carpet, heat lamp, and shower handle. We appreciate your understanding regarding the room move and are pleased these concerns were addressed promptly. We look forward to welcoming you back on your next visit!

10/10 Fantastiskt

ana, bronx

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location, nice facility
Bodde här 1 natt i april 2024
Svar från management 24 apr. 2024
Thank you for taking the time to write a review of your recent stay. We are very happy that you enjoyed our facility and our great location.

10/10 Fantastiskt

William Jason

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved !!
Bodde här 1 natt i mars 2024
Svar från Management 24 apr. 2024
Thank you so much for your review, we are very happy that you got to receive the Ethan Allen Experience.

10/10 Fantastiskt

Bharat

Bodde här 1 natt i mars 2024

8/10 Bra

Virginia

Affärsresenär
Gillade: Renlighet och personal och service
I enjoyed my stay there very much but was concerned by the limited staff during certain hours, i.e. room service. Also most convenient elevator was not in service.
Bodde här 2 nätter i mars 2024
Svar från Management 27 mars 2024
Thank you for your feedback! We apologize for any inconvenience caused by limited staff availability and the out-of-service elevator. We'll address these issues promptly to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!

10/10 Fantastiskt

Austin

Bodde här 2 nätter i mars 2024

4/10 Dåligt

D

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The only 2 positive things I can say is the bed was comfortable and the room was quiet. The bathroom was dirty upon arriving, the shower didn't work properly and the rub took 10 min to drain after a shower. I don't know if we got the bottom of the barrel because we went through a 3rd party or not. Had they answered their phones one of the 10 times I called I would have booked through them. I tried this hotel because my siblings gave me a good review.
Bodde här 2 nätter i mars 2024
Svar från management 28 mars 2024
We're disappointed to hear about your experience and apologize for the inconvenience. We'll address these issues with our team to ensure a better stay for our guests. Your feedback is valuable, and we appreciate you bringing it to our attention.

8/10 Bra

Mr.

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The place is clean from when you walk in, If you leave something in your room, good luck getting it back if at all, unless you stay on them at once. house keeping not good with English. I called the front desk to inform them, but it was never noted according to the girl the next morning.
Bodde här 1 natt i mars 2024
Svar från management 27 mars 2024
We're sorry for the inconvenience with housekeeping and any miscommunication. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests. Please reach out directly if you need further assistance.

10/10 Fantastiskt

Carlos

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean
Bodde här 1 natt i mars 2024
Svar från Management 27 mars 2024
We're delighted to hear that you found our accommodations to be clean during your stay. Maintaining a pristine environment for our guests is a top priority. Thank you for sharing your feedback!

10/10 Fantastiskt

Roger

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel had been a top facility. Hotel is still nice. Needs cosmetic improvements. Having lived in the area for some thirty years, the hotel needs TLC. Still nice but it could be a 5 star.
Bodde här 2 nätter i mars 2024
Svar från management 21 mars 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We are pleased to hear that you still find our hotel nice, recognizing the quality that has made us a top facility in the area for years. We appreciate your honest feedback regarding the need for cosmetic improvements and TLC. It's insights like yours that help us identify where we can enhance our guest experience.We're excited to announce that we are embarking on a renovation project this year aimed at refreshing and revitalizing the hotel, addressing the very concerns you've highlighted. We do look forward to your feedback once the renovations are completed.

10/10 Fantastiskt

Pedro

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Susan

Bodde här 1 natt i mars 2024

8/10 Bra

Roger

Gillade: Renlighet och boendets skick och faciliteter
Well located, quiet and convenient. Essy in and out.
Bodde här 2 nätter i mars 2024
Svar från Management. 20 mars 2024
Thank you for sharing your positive review of Ethan Allen Hotel! We're thrilled to hear that you found our location well-suited to your needs, along with appreciating the quietness and convenience we strive to offer. It's great to know that our easy in-and-out access added to your overall satisfaction. We look forward to welcoming you back in the future for another pleasant stay.

6/10 Okej

Carolyne

Reste med sin partner
Gillade inte: Bekvämligheter
Restaurant on property but breakfast doesn’t begin until 730 on weekend limited and much better value could be found in close proximity even coffee cups provided for only one morning for a two day stay. Limited staff which was evident in general cleaniniess of common areas. Bed was comfortable
Bodde här 2 nätter i mars 2024
Svar från management 20 mars 2024
Thank you for your feedback. We apologize for any inconvenience caused by our breakfast hours and the limited amenities provided. We're addressing these concerns to improve our services and ensure a more pleasant stay. We hope to have the opportunity to better serve you in the future.

2/10 Väldigt dåligt

Manuel

Bodde här 1 natt i mars 2024