Exteriör

Recensioner av Holiday Inn Express London - Dartford, an IHG Hotel

3 out of 5

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 445 av 1000 recensioner" "
8 - Bra i betyg. 356 av 1000 recensioner" "
6 - Okej i betyg. 115 av 1000 recensioner" "
4 - Dåligt i betyg. 44 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 40 av 1000 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Rahman

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i november 2023
Svar från Hotel Operations Manager 13 nov. 2023
Thank you for the review, Rahman.We really appreciate it.Hopefully, we will be able to welcome you back with us again soon!All the best,Gina

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Var bosatt i fin och tyst område. Personalen var jätte varma och trevliga. Bra service.
Bodde här 5 nätter i juni 2023
Svar från Hotel Operations Manager 29 juni 2023
Tack för din recension av vårt hotell. Det glädjer oss att du trivdes och hoppas att du besöker oss igen. Med vänliga hälsningar, Gina

6/10 Okej

Magnus

Bodde här 1 natt i september 2022
Svar från Kirstie 9 okt. 2022
Dear Magnus,Thank you for rating your stay 6 out of 10 I am sorry to hear we did not make it 10 out of 10.

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet
You guys need a renovation of the entire place It’s old
Bodde här 1 natt i maj 2021
Svar från Ecaterina Guita 9 juni 2021
Good afternoon, Thank you for taking the time to leave a review regarding your recent say with us. We have taken a note of your comments and those will be passed onto our management. Best regards, Ecaterina Guita Team Member

6/10 Okej

joy-ann

Bodde här 3 nätter i juli 2020

8/10 Bra

Jonas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed 1 night in a family room, room was very clean and quiet. Hotel is in an excellent location for connections to all major routes and had plenty of parking. Staff very pleasant and helpful, we returned late and needed an additional duvet and they dealt with this quickly. Breakfast was good and had a reasonable selection though the coffee machine was broken (only 2 options). I’d definitely stay here again if I was in the area.
Bodde här 1 natt i maj 2024
Svar från Hotel Operations Manager 28 maj 2024
Thank you for recommending us in your review!All the best, Gina -

8/10 Bra

Adesoji

Gillade: Renlighet, personal och service och bekvämligheter
The hotel staff are nice and friendly
Bodde här 6 nätter i maj 2024
Svar från - Hotel Operations Manager 20 maj 2024
Thanks for your review, AdesojiAll the best, Gina

6/10 Okej

Luke

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service
Room next door arguing from 1 til 4 in the morning, not the hotels fault but I asked the staff to sort it out and they did absolutely nothing
Bodde här 1 natt i maj 2024
Svar från Hotel Operations Manager 7 maj 2024
Thanks for the review, Luke.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Gina

8/10 Bra

Alan

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was tidy and clean but was noisy due to the traffic from the main road throughout the night. Breakfast was very good and the staff were very helpful and friendly.
Bodde här 1 natt i april 2024
Svar från - Hotel Operations Manager 6 maj 2024
Thanks for your feedback, Alan.All the best, Gina

8/10 Bra

grant

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, good breakfast, very clean room
Bodde här 1 natt i april 2024
Svar från Hotel Operations Manager 2 maj 2024
Thanks for the review, Grant.All the best,Gina

6/10 Okej

Olufemi

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Dark room. Nice and quite but it is outdated and needs some refurbishing.
Bodde här 1 natt i april 2024
Svar från Hotel Operations Manager 29 apr. 2024
Thanks for the review and feedback, Olufemi.All the best,Gina

8/10 Bra

Jaya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy access and Parking
Bodde här 3 nätter i april 2024
Svar från Hotel Operations Manager 17 apr. 2024
Thanks for the review and feedback, Jaya.All the best,Gina

6/10 Okej

Sandra

Bodde här 3 nätter i mars 2024
Svar från Hotel Operations Manager 23 apr. 2024
Thanks for the review, Sandra.Francesca

10/10 Fantastiskt

Khama

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel
Bodde här 1 natt i mars 2024
Svar från Hotel Operations Manager 4 apr. 2024
Thanks for the review, Khama.All the very best,Gina

10/10 Fantastiskt

Amy

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Hotel Operations Manager 22 mars 2024
Thanks for the review, Amy.All the very best,Gina

6/10 Okej

Charlotte

Gillade: Personal och service
Toilet leaked and shower was broken, breakfast was average but no vegetarian option or hash brown, a v basic cooked breakfast. Could hear next doors TV all night. Bed comfy
Bodde här 1 natt i mars 2024
Svar från Hotel Operations Manager 18 mars 2024
Thanks for the review.We have vegetarian items such as veggie sausages which are available upon request. Other vegetarian items are available throughout the shift at all times.Please know our team are available to fix any issues you experience during your stay. All the best,Gina

10/10 Fantastiskt

Zarina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, clean rooms .
Bodde här 2 nätter i mars 2024
Svar från Hotel Operations Manager 12 mars 2024
Thank you for the review and feedback, Zarina.We're pleased to hear that you appreciated our team's efforts!All the very best,Gina

10/10 Fantastiskt

Robert

Bodde här 2 nätter i mars 2024
Svar från Hotel Operations Manager 4 apr. 2024
Thanks for the review, Robert.All the very best,Gina

10/10 Fantastiskt

Greg

Very happy
Bodde här 1 natt i mars 2024
Svar från Hotel Operations Manager 4 mars 2024
Thanks for the perfect rating, Greg. All the best, Gina -

8/10 Bra

Harley

Reste med sin partner
Gillade: Renlighet och personal och service
Nice place, had a short stay, room didn't have a lot of storage but was nice. Not a smart TV, but had option to connect laptop to computer via bluetooth, was a comfy bed and there is parking, £7.50. a day.
Bodde här 1 natt i februari 2024
Svar från Hotel Operations Manager 29 feb. 2024
Thanks for the review, Harley.We're pleased to hear that you had a nice stay!All the best,Gina

8/10 Bra

Anna

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stopover
Excellent staff, basic but comfortable room, a bit noisy but a very convenient location
Bodde här 1 natt i februari 2024
Svar från Hotel Operations Manager 29 feb. 2024
Thanks for the review and feedback, Anna.We're pleased to hear that you found our team excellent!All the best,Gina

10/10 Fantastiskt

Steve

Bodde här 1 natt i februari 2024
Svar från Hotel Operations Manager 29 feb. 2024
Thanks for the review, Steve.All the best,Gina

10/10 Fantastiskt

Jeremiah

Bodde här 2 nätter i februari 2024
Svar från Hotel Operations Manager 28 feb. 2024
Thanks for the review.All the best,Gina

10/10 Fantastiskt

Landi

Bodde här 3 nätter i februari 2024
Svar från Hotel Operations Manager 21 mars 2024
Thanks for the review, Landi.Gina

10/10 Fantastiskt

Billy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, easy access to Motorways The stuff at the hotel was Great really polite go the extra mile for you, Rooms are great size.
Bodde här 3 nätter i februari 2024
Svar från Hotel Operations Manager 26 feb. 2024
Thanks for the review and feedback, Billy.We're pleased to hear that you enjoyed your stay!All the best,Gina

10/10 Fantastiskt

Stephen

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel, great staff and location.
Located just off j1A of the M25, this hotel is really good. Despite being on a very busy roundabout which often has honking hornss rattling away, you can hardly hear them from the hotel room. I was on the 3rd floor, facing said roundabout and slept great. As its an express hotel the room is what the room is, functional. The restarant is not bad either. Only ate breakfast and that ticked boxes and its not a million miles away from its standard Holiday Inn counterpart. Staff are very friendly and pleasant to deal with. Thank you for a great stay
Bodde här 2 nätter i februari 2024
Svar från Hotel Operations Manager 20 feb. 2024
Thanks so much for your wonderful view, Stephen.See you next time.Best wishes, Gina

10/10 Fantastiskt

Yuesuo

Bodde här 1 natt i februari 2024
Svar från Hotel Operations Manager 20 feb. 2024
Thanks for your top marks, Yuesuo.Best wishes, Gina.

10/10 Fantastiskt

Harry

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Football trip
Really enjoyable stay .Excellent value for money .Third time there and will be back again in the future
Bodde här 1 natt i februari 2024
Svar från Hotel Operations Manager 19 feb. 2024
Thanks for your lovely review, Harry.All the best, Gina -

10/10 Fantastiskt

Mr T

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Room was a good size but could do with a revamp carpets had stains on it same thing on the chair other than that everything was good
Bodde här 4 nätter i februari 2024
Svar från Hotel Operations Manager 19 feb. 2024
Thanks for the perfect rating, Mr T.All the best, Gina -

10/10 Fantastiskt

Billy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place & location, Will be staying again
Bodde här 2 nätter i februari 2024
Svar från Hotel Operations Manager 19 feb. 2024
Thank you for sharing your positive experience! All the best, Gina -

10/10 Fantastiskt

David, Belvedere

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love it here my 2nd time staying and I’ll be back soon
Bodde här 1 natt i februari 2024
Svar från Hotel Operations Manager 19 feb. 2024
Thanks for the perfect rating, David/All the best, Gina -

2/10 Väldigt dåligt

james martin

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i have already sent an email about this place my stay was awful
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 19 feb. 2024
We're grateful for the feedback, James.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -

6/10 Okej

Juan Luis

Affärsresenär
Gillade inte: Renlighet
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review!All the best,Gina

8/10 Bra

delia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review!All the best,Gina

10/10 Fantastiskt

simon

Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 21 mars 2024
Thanks for the review, Simon.All the very best,Gina

8/10 Bra

Tatiana

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and warm bedroom
Comfortable bed and warm bedroom. Good breakfast included, but not so special. No fruits or fried eggs and mushrooms, not many options for vegetarians.
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 26 jan. 2024
Thank you for the review and feedback, Tatiana!We're pleased to hear that you enjoyed your stay with us.Please speak to a team member who can tell you what is on offer for vegetarians, for example, our vegetarian sausages available upon request either during service or the night prior for an arranged time.All the best,Gina

10/10 Fantastiskt

Farah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 25 jan. 2024
Thanks for the review and feedback, Farah.All the very best,Gina - Hotel Operations Manager

10/10 Fantastiskt

Imran

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Despite the challenges of a delayed flight due to Storm Isha, my experience at the hotel was remarkably positive. Wayne at the reception played a crucial role in turning around what started as a tough day. Despite my late arrival well past midnight, Wayne's welcoming demeanor and efficient service made a significant difference. His assistance during a challenging situation showcased the hotel's commitment to guest satisfaction. I'm grateful for Wayne's exceptional service and the hotel's resilience in ensuring a comfortable stay even during unexpected circumstances.
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 23 jan. 2024
Wow, thank you for the fantastic review!We're sorry to hear about the awful weather affecting your travels however, we're pleased to hear that you got to us safely so that you could tackle the next day after a good night's rest.Our team do their very best to ensure our guests have an amazing time whilst here with us and we're glad this was the case, especially after a very stressful day!All the very best,Gina

8/10 Bra

Chris

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 19 jan. 2024
Thanks for the review!All the best,Gina

8/10 Bra

Phillip

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 18 jan. 2024
Thanks for the review, Phillip!All the best,Gina

10/10 Fantastiskt

Tina

Reste med familjen
Famine trip
The staff were amazing nothing too much trouble, they found another room for my elderly parents as the walk to their room was too much for them
Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 16 jan. 2024
Thank you for the review and feedback, Tina.We have an amazing team on site, ready to handle any situation our guests may need help with!All the best,Gina

10/10 Fantastiskt

Lucy

Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 16 jan. 2024
Thanks for the review and feedback, Lucy!We really appreciate it.All the best,Gina

4/10 Dåligt

Christian

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Terrible
Honestly the breakfast was terrible with only around 12 items available, the room was dusty and mouldy, the lift smelt really bad like it was burning, the sink in the bathroom didn’t drain away and the shower head wouldn’t stop leaking
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. This issue will be looked into as soon as possible.All the best,Gina

6/10 Okej

Andrew

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 10 jan. 2024
Thanks for the review, Andrew!We appreciate it.All the best,Gina

2/10 Väldigt dåligt

Ala

Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review!All the best,Gina

2/10 Väldigt dåligt

Kimberley

Bodde här 2 nätter i december 2023
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review!All the best,Gina

6/10 Okej

Tracy

Reste med familjen
Do not recommend
Domestic violence incident near my room and unable to sleep.
Bodde här 1 natt i december 2023
Svar från HOM 3 jan. 2024
Tracy, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Gina - Hotel Operations Manager.

8/10 Bra

David, Belvedere

Reste med husdjur
Gillade: Renlighet, personal och service och bekvämligheter
The room was lovely and had good accessories and was comfortable especially the bed which was so comfortable. Breakfast time being free is bedlam with the area where you get your food and drinks being cramped and short of room. The plates for food are tiny more like side plates I assume to prevent wastage. With so many people crowding in the room and so few tables it can feel quite uncomfortable. I suggest customers booking time slots between 6.30-9.30 would improve the whole guest experience. Food in the evenings is very expensive and a limited menu which has not much variety neither is there a good selection.
Bodde här 8 nätter i december 2023
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review and feedback, David.We're pleased you had a nice stay and we thank you for the comments for improvement provided.All the best,Gina

10/10 Fantastiskt

Noel

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review!All the best,Gina