Dear Anonymous,Thank you for your review and we look forward to your return.Sincerely,Terence

Dear Wilma,Thank you for your review and our apologies for your experience in regards to the meals. I have shared your review with the relevant manager and we will work on improving our menu.We look forward to welcoming you again soon.Sincerely,Terence

Dear Greg,Thank you for your review.We deeply apologise for the service that you experienced and have shared your review with the relevant manager to address. We look forward to welcoming you again for a better experience.Sincerely,Terence

Dear Reba,we are glad that you enjoyed your stay and we look forward to welcoming you back soon.Sincerely,Terence

Dear Mark,Thank you for staying with us and we look forward to welcoming you again soon.Sincerely,Terence

Dear Paul John, Thank you for your review. We are glad that you enjoyed your stay with us. However, we apologise for the inconvenience you experienced in regards to the housekeeping service. Though the accommodation package does not include a daily housekeeping service, our team would refresh towels, replenish amenities and remove rubbish upon request. I have shared your comments with the relevant managers to address.We look forward to welcoming you again soon.Sincerely,Terence

Dear Brett,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

Dear Mark,Thank you for your review. We apologise that the part of your stay was average until you spoke to senior management. We are glad that we were able to make your stay better and will speak to the relevant managers so that we get things right first time.We look forward to welcoming you again soon.Sincerely,Terence

Dear Koolin, Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

Dear Nicole, Thank you for your review and we look forward to your return.Sincerely,Terence

Dear Geoffrey,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

Dear Kim,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

Dear Mark,Thank you for sharing your experience. We are glad that you enjoyed your stay. However, we do apologise and take good notes of your valuable feedback.We look forward to welcoming you again soon.Sincerely,Terence

Dear Selver,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

Dear Ian, Thank you for your review and we fully understand your opinion on credit card pre-authorisation. Unfortunately, this is a policy that we need to have in place in case there are damages in the rooms - it would be awesome if every one was like you though.As for the hold, please note that this hold never comes to our bank account. It actually stays with your bank. Your bank place the fund on hold for about 30 days by default unless they receive a cancellation request from our eftpos machine. .We look forward to welcoming you again soon.Sincerely,Terence

Dear Geoffrey,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

Lieber Dirk,Vielen Dank für Ihre Bewertung.Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben, entschuldigen uns aber dafür, dass der Pool nicht verfügbar war. Wir haben vom Auftragnehmer Hinweise erhalten, dass die Renovierungsarbeiten noch etwa sechs Monate bis zum Abschluss dauern.Wir freuen uns, Sie zu gegebener Zeit wieder bei uns begrüßen zu dürfen.Aufrichtig,Terenz

Hi Kerry,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

Dear Mark,Thank you for your review and please accept our deepest apologies for all the inconveniences you experienced. We are currently investigating this matter and would be grateful if you could please contact me via the hotel reception.Thank you.Sincerely,Terence

Dear Barrie,we are glad that you enjoyed your brief stay with us and we look forward to welcoming you again soon.Sincerely,Terence

Dear Frank, we appreciate your comments and we look forward to welcoming you again soon.Sincerely,Terence

Dear Graham,Thank you for your review and we look forward to your return.Sincerely,Terence

Dear Theo,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

Dear Anonymous,Thanks for your review and we hope to have the opportunity to welcoming you again in future.Sincerely,Terence

Dear Rockey,Thank you for your review and we look forward to your return.Sincerely,Terence

Dear Charlotte,Thank you for your review. We are glad that you enjoyed your stay with us. However, we apologise that the pool was unavailable and that the communication was not so great in regards to the works but we could only provide as much information as what the body corporate and the contractor would give us.We hope to welcome you again soon.Sincerely,Terence

Dear Colin,Thank you for the review and we look forward to welcoming you again soon.Sincerely,Terence

Dear Nicholas,Thanks for your sharing your experience with us. We are glad that our team made a great impression and we look forward to welcoming you again soon.Sincerely,Terence

Dear Sidney,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

Dear Jacqueline Anne,we are delighted that you enjoyed your stay despite the pool being unavailable and for which we deeply apologise. The works have been delayed several times and we are following up with the body corporate and the contractor on a regular basis to get the latest update.We look forward to welcoming you again soon.Sincerely,Terence

Dear Scott,we are delighted that you enjoyed your stay and our convenient location. We look forward to welcoming you again soon.Sincerely,Terence

Hi Colleen,we are sorry that your stay did not meet your expectation but hope that you will give us the opportunity to better serve you in future.Sincerely,Terence

Dear Sudip,We are delighted that you had a great stay and we look forward to your return.Sincerely,Terence

Kære Claus,Tak for din anmeldelse.Vi er kede af at høre om din oplevelse med at forsøge at få et sted at overnatte natten til din ankomst. Vi er dog glade for, at du i det mindste kunne efterlade din bagage til check-in tidspunktet. For meget tidlig ankomst er det altid bedre at bestille en nat før, så længe der er ledige pladser, som ser ud til, at det ikke var tilfældet, da du boede.Vi glæder os til snart at byde dig velkommen igen.Med venlig hilsenTerence

Dear Sophie, Thank you for your great review and looking forward to your return.Sincerely,Terence

Dear Andrew,Thank you for your review.We apologise that your stay did not meet your expectation and we hope to have the opportunity to welcoming you again for a much-improved experience.Sincerely,Terence

Dear David,Thank you for your review.We are glad that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Terence

Dear Bonnie,Thank you for your review.We are glad that you enjoyed your stay with us and really appreciate your valuable recognition for Renu's excellent service which we have shared with her.We look forward to welcoming you again soon.Sincerely,Terence

Dear Christian,we deeply apologise for the inconveniences you experienced during your stay with us. The pool has indeed been closed for quite some time and notices were placed on the different booking websites. However, we have found that they were not as visible as we would have liked them to be. We are currently working on improving this communication.We hope to have the opportunity to welcoming you again for a much-improved experience.Sincerely,Terence

Dear Loata,Thank you for your review. We deeply apologise for the inconvenience that you experienced with the bed configuration. We have asked our digital team to update the websites with the proper information.We hope to have the opportunity to welcoming you again for a much-improved experience.Sincerely,Terence

Dear Frank, Thank you for your review and we look forward to your return.Sincerely,Terence

Dear Phillip, We are glad you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Terence

Dear Bernie,Thank you for your review. We apologise that your stay did not meet your expectation. We hope that you will give us the opportunity to welcome you again for a much-improved experience.Sincerely,Terence

Dear GuyWe apologise for all the inconveniences you experienced during your stay with us. The swimming pool has been closed for renovation since beginning of April and we anticipate the completion of works around end of October if all goes as planned.In regards to housekeeping, though the accommodation package did not include a daily housekeeping service, our team would gladly replenish amenities, refresh towels and remove rubbish upon request.We hope to have the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

Dear Paul,We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Terence

Dear Valentina,thank you for your review. We apologise if your stay did not meet your expectation and hope that you will give us the opportunity to welcoming you again for a much-improve experience.Sincerely,Terence

Dear Anonymous,Thank you for your review. We deeply apologise for the inconvenience you experienced with the hot water.I have shared your comments with the relevant managers to follow up.We hope to have the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

Dear Pauline,Thank you for your review. We apologise that your stay did not meet your expectation.We hope that you will give us the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

Dear Shaine,Thank you for your review. We are sorry that we were only average but we will work hard so that we can be better.We hope to have the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

Dear NicholasThank you for your review. We are delighted that you enjoyed your stay and we look forward to your return.Sincerely,Terence