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Recensioner av Holiday Inn Express Denver Downtown, an IHG Hotel

3 out of 5
Holiday Inn Express Denver Downtown, an IHG Hotel
1715 Tremont Place, Denver, CO

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 361 av 1014 recensioner" "
8 - Bra i betyg. 256 av 1014 recensioner" "
6 - Okej i betyg. 149 av 1014 recensioner" "
4 - Dåligt i betyg. 122 av 1014 recensioner" "
2 - Väldigt dåligt i betyg. 126 av 1014 recensioner" "

8,0/10

Renlighet

8,0/10

Personal och service

7,4/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Josef

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great breakast. Ok location. Expensive parking
Great breakast. Ok location. Expensive parking
Bodde här 1 natt i december 2019
Svar från Front Desk 7 jan. 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okej

Dion

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Nice property, but lack of working a/c was less than desirable. Box fan provided by the front desk, but was definitely inadequate
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Kierra

Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Cosme

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly & very accommodating
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Laura

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
The staff were great and really tried to be helpful. Expedia had the right room booked but the room isn’t a guarantee and it isn’t what we reserved. The staff were great about making it happen. Expedia could be better.
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Chelsea

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

4/10 Dåligt

Sarah

Affärsresenär
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The air conditioner did not work for the entire stay nor the room phone. The room phone was explained as being due to recent renovations. I had tried to call down through my phone several times and was transferred to the main menu or they could not hear me and never got transferred to the front desk. I ended up having to walk down each time. Apparently they were working on the AC unit and each time I passed the front desk, they had no updates. The final night the front desk attendant had no knowledge about the issue and tried to reiterate that a technician just needed to come adjust the thermostat and that they ran on central air but she did not know about any issues with the AC. I told her that apparently it was not working and she said she would look into it and send a technician up to change the room temperature if it was fixed. No one changed the room temperature throughout the stay, fixed the air conditioner, or gave me any updates. I asked for a fan but they said they were all out. I was never offered a room change or given any updates other than when I asked and they always stated it was being worked on or they did not know there was an issue. I did not sleep well for the entire stay as I was sweating and restless.
Bodde här 3 nätter i maj 2024

2/10 Väldigt dåligt

Brian

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The AC did not wok
Bodde här 4 nätter i maj 2024

4/10 Dåligt

Gerard

Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
No temperature control in room so you are stuck with the temperature they decide no fan and very limited air coming out of one little vent The TV is not watchable from the bed Desk is perfect though IF you are an NBA Center Break fast was good though and the room was large .. This was a remodel of the old Brown Palace Tower.. which failed
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

KAREN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was pleasant and comfortable! The breakfast offered was also very good including a large variety of choices
Bodde här 3 nätter i maj 2024

6/10 Okej

MARK

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
There is a nice safe reasonably priced parking garage less than a block down the street from the main entrance. The staff will not tell you this because they are pushing they're Valet parking which is not on site and expensive.
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Miriam

Reste med familjen
Gillade inte: Renlighet och personal och service
I was there on a snowy day and the floors in my room were sopping wet and smelled mildewy. The bedding they gave us for the pull out was just a set of sheets. The valet parking sign said “full” although it wasn’t.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Tara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We loved being on the 21st floor, it was quiet and the room was great! A little chilly but perfect for sleeping! Breakfast was awesome!
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Alexandra Renee

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was good
Bodde här 3 nätter i maj 2024

8/10 Bra

Kun

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall, it’s pretty good. Their price is much cheaper than surrounding hotels. People are nice, crib for kids are free. Every day, the room is cleaned. I recommend it.
Bodde här 4 nätter i maj 2024

8/10 Bra

Roger

Reste i grupp
Clean and seems to be safe!
Bodde här 2 nätter i april 2024

6/10 Okej

Luis

Reste med familj och småbarn
Gillade inte: Boendets skick och faciliteter
Building infrastructure is dated. Low water pressure, A/C in rooms can not be controlled by guests, building needs a refresh.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Krishna

Bodde här 1 natt i maj 2024

8/10 Bra

Vannina

Reste med familjen
Gillade: Renlighet och bekvämligheter
The hotel was great overall! It had the perfect location, within walking distance to everything, and the room was clean and comfortable. The staff was nice overall too. However, during the check-out on Sunday, April 28th at 5 am, the overnight GSA was very unpleasant. She didn't make eye contact nor say "Good morning" or "How was your stay?". She just said that we were all set. While waiting for our Uber, a gentleman was departing as well and he had some challenges opening the door to exit, so I mentioned it to her since she didn't have a clear view of the door from where the front desk is located. She continued to type on the computer station and after waiting for a few seconds she asked me if he had figured it out. I told her no, to which she whispered "That's unfortunate". This was our last impression of the hotel. Anyway, there are a couple of things that I would like to bring to your attention regarding our room 1873: one ceiling light over the headboard was out, the lampshade needs to be replaced (it couldn't stay straight), and the bathroom ceiling paint was starting to peel off. None of which was a big deal for us, but you may want to address it before your next guest. Lastly, when emailing your guests, create a template for the team instead of sending a blank email with an attachment it would give a better impression. We love IHG so we hope you find this constructive.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Roger

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

6/10 Okej

Regan

Gillade: Bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
Our hotel did not have any hot water, we called the front desk and there was a whole process that included turning the tap on for 2 minutes then flushing the toilet and holding it down for 15 seconds just to maybe get warm water which was kind of ridiculous. We complained and got a new room but I’ve never heard anything like this before.
Bodde här 4 nätter i april 2024

8/10 Bra

Tanner

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No AC control in the room. Only downside it got toasty.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Heather

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Valet staff are wonderful and accommodating. Hotel staff are pleasant as well and know the quirks or this old building. We had no hot water to our room but the staff tried to repair the issue and ultimately the key to getting hot water was to turn the shower on, the sink on, and flush the toilet repeatedly until hot water got to our room. Didn’t last an entire shower length so ended up showering in cold water. Offered a different room but were afraid of different issues as I was only hearing complaints from many guests. Never offered an upgrade. Would not stay here again and should have probably moved to another hotel but the staff we very nice.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Brandon

Bodde här 2 nätter i april 2024

6/10 Okej

Crystal

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Really enjoyed the view from our room it was nice and quiet in the hotel.. but the room was cold and the shower took a good 45 minutes to warm up
Bodde här 2 nätter i april 2024

6/10 Okej

Orlando

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Staff was great that’s about it.. actually that had good cinnamon rolls though.
Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

Eric

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Heat Didn't work, Tv Didn't work, Snowed the Entire Weekend.
Bodde här 3 nätter i april 2024

4/10 Dåligt

Terry

Bodde här 4 nätter i april 2024

8/10 Bra

Tania

Bodde här 1 natt i april 2024

4/10 Dåligt

Fiona

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Was snowing and the heaters didn’t work. The hallway outside our room was not vacuumed, had numerous large stains, and the wallpaper was falling off (ripped off). The room itself was fine other than the heat.
Bodde här 2 nätter i april 2024

8/10 Bra

Boris

Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

Carolyn

Reste med familjen
Gillade inte: Personal och service
They cancelled my reservation saying my card did not work. Used the same card my whole trip. Gave me some story how it was different staying in a downtown property when it was busy. Talked to me like i was not good enough to stay in a property like theirs. Totally dishusted wirh it! They called and left a message to call wirhin the hour to talk to them. I was teaveling an unable to. She didnt even care. Very rude!!!
Bodde här 2 nätter i mars 2024

6/10 Okej

Suma

Reste med sin partner
Gillade: Personal och service
Room temperature was centralized, which didn't work for us. They came twice to make it cooler, we didn't feel the coldness.
Bodde här 2 nätter i april 2024
Svar från Holiday Inn 15 apr. 2024
We thank you for your feedback and are addressing the HVAC concerns with our ownership and engineers to come up with a solution to give our valued guests a better experience. Thank You

8/10 Bra

Ruth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was great. Staff were very courteous and responsive. Only things lacking were a missing lamp on one of the nightstands, and coup in the bathroom.
Bodde här 3 nätter i april 2024
Svar från Holiday Inn 15 apr. 2024
Hello Valued Guest,Thank you for your feedback, we will replace the missing lamp in that room. We are glad that most of your stay was good, and we hope that you give us another chance down the road.

8/10 Bra

Robin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Holiday Inn 9 apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

2/10 Väldigt dåligt

Gary A

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We could not check in because they didn't want to except our visa card and front desk lady was rude
Bodde här 1 natt i april 2024
Svar från Holiday Inn 9 apr. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okej

Kent

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Holiday Inn 9 apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Fantastiskt

Minakshi

Gillade: Personal och service och boendets skick och faciliteter
Everything was close from the hotel
Bodde här 4 nätter i mars 2024
Svar från Holiday Inn 9 apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Dåligt

ANDRES

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
Good value for your money. Only bad thing is Hotel Management. There was no water for a day and I was asked to go buy water at the market around the block. Also management was not friendly, I was a bit late for checkout and got charged for an extra night because the lady said the cleaning staff was already out and that I should know I cannot be late, not very customer obsessed.
Bodde här 3 nätter i mars 2024
Svar från Holiday Inn 9 apr. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Bra

Raeven

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Holiday Inn 9 apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Fantastiskt

Vincent, LaSalle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
all perfect
Bodde här 5 nätter i mars 2024
Svar från Holiday Inn 9 apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Bra

Laura

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Holiday Inn 9 apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okej

Jeremy

Bodde här 3 nätter i mars 2024

6/10 Okej

Paul

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Plumbing was suspect, toilet needed 4 flushes, hot water had to wait endlessly and sometimes it never got there
Bodde här 4 nätter i mars 2024
Svar från Holiday Inn 9 apr. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Fantastiskt

Maribel

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing staff! Especially the manager !
Bodde här 3 nätter i mars 2024
Svar från Holiday Inn 29 mars 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Fantastiskt

Davinson

It was amazing!!!
Bodde här 3 nätter i mars 2024
Svar från Holiday Inn 29 mars 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Bra

Oluwaseun

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Holiday Inn 29 mars 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Bra

Preksha

Gillade: Renlighet
Bodde här 4 nätter i februari 2024
Svar från Holiday Inn 29 mars 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Dåligt

Antonia

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The rooms were very small. Beds were very small. Beds were hard. Sheets and pillows were dirty. The rooms were poorly stocked with supplies like tissues. The room had minimal lighting very dark. The walls were torn up. The water was scolding hot. No one spoke English
Bodde här 4 nätter i mars 2024
Svar från Holiday Inn 26 mars 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Also 90% of staff is English speaking especially at FD and breakfast area and all of management.

10/10 Fantastiskt

gloria

Gillade: Personal och service
Bodde här 4 nätter i mars 2024
Svar från Holiday Inn 26 mars 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.