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Recensioner av Derby Mickleover Hotel, BW Signature Collection

4 out of 5
Derby Mickleover Hotel, BW Signature Collection
Etwall Road, Mickleover, Derby, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 383 av 988 recensioner" "
8 - Bra i betyg. 341 av 988 recensioner" "
6 - Okej i betyg. 158 av 988 recensioner" "
4 - Dåligt i betyg. 70 av 988 recensioner" "
2 - Väldigt dåligt i betyg. 36 av 988 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Rosemarie, stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Charming friendly hotel
The hotel was really pleasant and very welcoming. Breakfast was up to a very high standard. Receptionists and hotel staff as well as cleaning ladies were very friendly and extremely service minded. All in all my sister and I spent a lovely time there and would highly recommend this hotel. The price was reasonable and not to forget the warm water swimming pool and its surroundings. Would like to go back one day within next few years.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt hotell,härlig spa-avdelning, inte så modernt.

10/10 Fantastiskt

Michael

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were extremely friendly and attentive. Room was clean, bed excellent and very large. Great experience all round.
Bodde här 1 natt i maj 2024
Svar från KJM 20 maj 2024
Thank you for your amazing review. We do hope you visit again soon.

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff, food and location, definitely recommend. Rich UPT Airport & Secure transfers 🚘✈️😊
Bodde här 1 natt i maj 2024
Svar från KJM 20 maj 2024
Thank you for your amazing review. We do hope you visit again soon.

8/10 Bra

John

All good.
Bodde här 3 nätter i maj 2024
Svar från KJM 10 maj 2024
Thank you for reviewing your stay with us. We hope you visit again soon.

6/10 Okej

Carol

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2024
Svar från Emma 27 apr. 2024
Thank you for reviweing your stya with us, we do hope to welcome you again in the near future.Kindest regards,

10/10 Fantastiskt

Marion

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel inside. Everything you need is there.
Bodde här 1 natt i mars 2024
Svar från Emma 5 apr. 2024
Thank you for a 5/5 Marion.Kindest regards,

8/10 Bra

Opeyemi

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed at Derby Mickleover with friends for one night and it was comfortable. I got good sleep which is rare for me on a trip. The leisure facilities were excellent though I was slightly worried about the many steps between the changing room and the pool area. Overall it was a good experience
Bodde här 1 natt i mars 2024
Svar från Emma 5 apr. 2024
Thank you Opeyemi for a great review, we do hope you visit us again.Kindest regards,

8/10 Bra

Susan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A great value stay and handy for visiting family nearby. Room was clean and comfortable whilst there was plenty of choice at breakfast.
Bodde här 1 natt i mars 2024
Svar från Emma 5 apr. 2024
Thank you Susan for a great review, we are pleased you enjoyed your stay with us.Kindest regards,

8/10 Bra

Selina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very helpful. The hotel could benefit with upgrading of facilities.
Bodde här 1 natt i mars 2024
Svar från Emma 30 mars 2024
Thank you Selina for reviewing your stay with us, we are pleased to hear you enjoyed your stasy with us.We do hope you visit us again in the future.Kindest regards,

6/10 Okej

Kash

Bodde här 1 natt i mars 2024
Svar från Emma 5 apr. 2024
Thank you Kash for a good review, we do hope you visit us again in the future. Kindest regards,

6/10 Okej

Samantha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super facilities and friendly staff. Unfortunately was charged over £200 for no reason at all and told it was a system error and told I’d be refunded. Have only been refunded half and nothing more. Still awaiting my refund.
Bodde här 2 nätter i februari 2024
Svar från KJM 7 mars 2024
Thank you for reviewing your stay with us, for mentioning our facilities and staff. I do apologise for the inconvenience that was caused and I do hope that this has now been resolved for you. We do hope you visit us again soon.

6/10 Okej

SATNAM

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Enjoyable stay, but let down by no hot water from the shower.
Bodde här 1 natt i februari 2024
Svar från Emma 23 feb. 2024
Thank you for a good review, we are sorry to hear about the shower and we have had the issue fixed.We do hope this has not put you off in the future.Kindest regards,

4/10 Dåligt

Karl

Bodde här 2 nätter i februari 2024
Svar från Emma 23 feb. 2024
Thank you Karl for reviewing your stay with us, we do hope ypu visit us again in the future.Kind regards,

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice stay
Our stay was good. It wasn’t very busy so not many staff about and only one bar was open which was fine. Food was good and room was comfortable. Only downside was the windows didn’t provide much protection from the busy road noise.
Bodde här 1 natt i februari 2024
Svar från Emma 23 feb. 2024
Thank you for a great review, we hope you come to visit again.Kindest regards,

10/10 Fantastiskt

Nicholas

Bodde här 2 nätter i februari 2024
Svar från Emma 23 feb. 2024
Thank you for an excellent review Nicholas, we hope to welcome you back to our hotel in the future.Kindest regards,

10/10 Fantastiskt

Nick

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious hotel with good sized bedrooms. Very clean and staff helpful and attentive. Nice breakfast with good choice and a lovely spacious restaurant.
Bodde här 2 nätter i februari 2024
Svar från Emma 23 feb. 2024
Thank you Nick for an excellent review, we hope you visit us again.Kindest regard's,

10/10 Fantastiskt

Laura

Bodde här 1 natt i februari 2024
Svar från Emma 23 feb. 2024
Thank you for an excellent review Laura, We look forward to welcoming you in the future.Kindest regards,

6/10 Okej

Zack

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Didn't sleep well at all sadly due to some weird noise in the room. Also road traffic noise wasn't ideal. Staff were excellent though and the leisure facilities were pretty good.
Bodde här 1 natt i februari 2024
Svar från Emma 23 feb. 2024
Thank you Zak for reviewing your stay with us, we are sorry to hear you did not sleep well. We do hope this does not put you off from staying with us again.Kindest regards,

10/10 Fantastiskt

Ali

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful location and clean rooms. The furniture in the room should be upgraded.
Bodde här 1 natt i februari 2024
Svar från LT 14 feb. 2024
Thank you for your kinfd words Ali, We look forward to welcoming you back in the future

4/10 Dåligt

Diana

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We got to the checkin desk, nobody around. 5min later, still nobody around. We had to ask the bartender to call someone in to be able to check-in. Room small, balcony door could not open, no fresh air at all, the view from room was of a mesh and some bars, making you feel like in jail. Loud as it is close to the motorway. All communal areas VERY COLD, the pool area VERY COLD, people were cold even in the steam room(!!). Ceiling paint chipping off in the pool area, rusty beams, sauna not working properly so people shoved a towel in the vent. Hot tub always full, women with small children in hot tub as well, despite the notice saying no under 16s, nobody said anything. The pool/sauna/steam area felt like a free-for-all council estate facility. In the room, the bath-tub was dirty, grime not cleaned properly, the sink was semi blocked and the toilet didn't even flush the toilet paper properly. The electric shower barely had any pressure so if you have long hair, you can forget about it. The mattress of the bed old and very, very uncomfortable; my cats have better beds! a G&T at the bar was £18. Very outdated and overall not a nice to place to be in, which is a shame because the property does have potential. Needless to say, never staying there again.
Bodde här 2 nätter i februari 2024
Svar från LT 12 feb. 2024
Thank you for taking the time to reveiw your stay. We read all comments thoroughly and where appropriate address constructuve comments.

8/10 Bra

Jamie

Bodde här 4 nätter i februari 2024
Svar från Emma 13 feb. 2024
Thank you Jamie for a great review. We hope to welcome you back to our hotel in the near future.Kindest regards,

8/10 Bra

Katie

Reste i grupp
Gillade: Personal och service och bekvämligheter
It's a lovely Hotel, our room was great. Beds really comfortable and it was relatively modern and well kept. Out of the room the hall ways, lift area and spa area are in need of some tlc lots of peeling wall paper etc just needs some love and time. Staff are really lovely and it is a really nice hotel.
Bodde här 1 natt i februari 2024
Svar från Emma 11 feb. 2024
Thank you Katie for a fantastic review, we do hope to welcome you again in the near future.Kindest regards,

8/10 Bra

Louise

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pleasant stay but more attention to details requir
Nice room and nice pool. Our room was a bit cold one night. Also our room wasnt serviced by housekeeping but we weren't given a drinks voucher despite the hotel having an 'eco friendly' policy stating that they do if you don't have your room serviced. I think these details are important.
Bodde här 2 nätter i februari 2024
Svar från Emma 9 feb. 2024
Thank you for taking the time to review your stay.The eco friendly details are detailed on the back of the welcome letter and drinks vouchers are available from reception upon request.Please always feel free to ask for assistance with the heating in your room.We are pleased to hear that you enjoyed the pool and look forward to welcoming you back in the future.

8/10 Bra

Samantha

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay
Nice clean hotel. Quite and close to local shops Nice rooms the bed was a bit on the small side. Had a pleasant overnight stay.
Bodde här 1 natt i januari 2024
Svar från kjm 1 feb. 2024
Thank you for taking the time to write a lovely review about your stay at our hotel.We look forward to welcoming you back in the future.

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great short break.
We had a lovely room and the staff were excellent, but a special mention must go to our receptionist Emma who really looked after us giving us advice about the hotel facilities and the local area. The hotel is probably the best, Best Western we have stayed at.
Bodde här 1 natt i januari 2024
Svar från Claire 23 jan. 2024
Thank you for the great review of our hotel George.We are glad that you enjoyed your stay. We appreciate your kind words about our amenities and our service, particularly the name mention for Emma.We hope to see you again very soonKindest regards,

2/10 Väldigt dåligt

Lukasz

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Disgusting food. Cold water in pool. Dirty room.
Bodde här 1 natt i januari 2024
Svar från Emma 17 jan. 2024
We are sorry to learn you did not enjoy your stay at our hotel, i will pass your comments onto the relevant departments.Kindest regards,

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
COMPLETELY UNDER-STAFFED
Like staying at the Marie Celeste. This hotel operates with a shoestring staff - the management are more happy to penny-pinch and let customers down than pay for just one or two more people a week. Evening Restaurant: ONE PERSON acting as maitre d', waiter, cleaner and manager - all in one! Most hotels have at least three people covering these roles, The BW Mickleover seems to think it's acceptable to have just one completely over-worked and stressed person to try to cover this, and they couldn't - my group were asked to order food at the bar - lesser menu but the same staff making it in the kitchen and serving the food. No gym staff - just one person on reception. It used to be just the rubber eggs that made me go elsewhere but now it's gone further downhill
Bodde här 1 natt i januari 2024
Svar från Emma 17 jan. 2024
Thank you for reviewing your stay with us, we appreciate your comments and will pass this onto our GM. Kindest regards,

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Emma 17 jan. 2024
Thank you for a great review.Kindest regards

10/10 Fantastiskt

Adam

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No faults
Nice hotel overall. Just over £100 for a family of 4 with breakfast on a Saturday night. Spacious room with all the amenities required. Pool and spa facilities were included so a big plus there. Breakfast was good too.
Bodde här 1 natt i januari 2024
Svar från Claire 17 jan. 2024
Thank you for your lovely feedback. Im happy to see you and your family had a great stay with us. We hope to welcome you back in the near future.Kind Regards

8/10 Bra

Ross

Bodde här 1 natt i januari 2024
Svar från Emma 17 jan. 2024
Thank you Ross for a great review, we do hope to welcome you again in the future.Kindest regards,

10/10 Fantastiskt

Lilian

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect for family fun.
Bodde här 1 natt i januari 2024
Svar från Emma 17 jan. 2024
Thank you Lilian for a excellent review, we do hope to welcome you again in the future.Kindest regards,

4/10 Dåligt

Steve

Bodde här 1 natt i januari 2024
Svar från Emma 17 jan. 2024
Thank you for a great review Steve, we do hope you visit us again.Kindest regards

8/10 Bra

trevor

Bodde här 1 natt i januari 2024
Svar från Emma 12 jan. 2024
Thank you Treavor for a great review, we do hope to welcome you again in the future.Kindest regards

10/10 Fantastiskt

Don

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från KJM 9 jan. 2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Dave

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från KJM 9 jan. 2024
Thank you for your lovely review. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and spacious
Excellent one night stay at this hotel. Checking in was quick and straight forward. Staff very polite and welcoming. Our room was clean and spacious and the bed so big and comfortable. Where do they get these mattresses from? The public areas of the hotel were clean and tidy. We enjoyed a drink in the bar which had a pleasant ambiance. Breakfast was the usual help yourself to either a cooked or cereal/savoury breakfast. We had the cooked which was plentiful and kept sufficiently warm. No complaints and would definitely recommend a stay in this hotel.
Bodde här 1 natt i januari 2024
Svar från KJM 9 jan. 2024
Thank you for your amazing review about your stay with us, it is really appreciated by us all at Derby Mickleover Hotel. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Steve

Bodde här 1 natt i januari 2024
Svar från KJM 9 jan. 2024
Thank you for your nice review. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från KJM 9 jan. 2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

6/10 Okej

shani

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
not for us...
this place wasnt for us the decor of the place is pretty run down and needs a uplift the place had a weird old person smell (only way to describe it) all threw. we wasnt made aware they had a event on so the bar was pretty full of suited and booted older ladies and gents so we felt like we couldnt sit at the bar as we stood out and also wasnt made aware they wouldnt be serving food due to this. i requested late check out before we arrived and never got a email back...when we checked in i asked again for late check out and was told "to ask of the morning"(what the point in this would be as we still had to get up to ask i dont know) i did ask again of the morning and was told "no because we only have two staff members" i feel like the place isnt very organised and just lacks basic commuication and perks that make a stay a stay to remember id recomend some plug in's around the building too
Bodde här 1 natt i december 2023
Svar från Emma 8 jan. 2024
Thank you for taking the time to tell us about your experience at the Derby Mickleover Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.Kindest regards,

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel
Lovely hotel with very friendly staff. My room was warm, super clean and had everything I needed. Highly recommended
Bodde här 1 natt i december 2023
Svar från KJM 31 dec. 2023
Thank you for your lovely review. We look forward to welcoming you back to our hotel. Happy New Year.

10/10 Fantastiskt

Colin

Gillade: Renlighet
Bodde här 1 natt i december 2023
Svar från KJM 31 dec. 2023
Thank you for taking the time to leave an amazing review. We looking forward to welcoming you back to our hotel.

10/10 Fantastiskt

Lynsey

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från KJM 31 dec. 2023
Thank you for taking your time to write an amazing review. We will look forward to welcoming you back to our hotel.

10/10 Fantastiskt

Frank

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från KJM 31 dec. 2023
Thank you for taking your time to write an amazing review. We look forward to welcoming you back to our hotel.

10/10 Fantastiskt

Stephen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Warm, comfortable room, good breakfast, friendly staff - what’s not to like.
Bodde här 1 natt i december 2023
Svar från KJM 19 dec. 2023
Thank you for your lovely review. We look forward to welcoming you back to our hotel.

6/10 Okej

ian

Affärsresenär
Gillade: Renlighet och personal och service
Doors slaming
The hotel and staff where excelent How ever the hotel room doors slaming shut all night spoult a good nights sleep.the whole room shakes The aelf shutting system needs adjustto close the doors slower and quieter
Bodde här 1 natt i december 2023
Svar från Emma 16 dec. 2023
Thank you Ian,We very much appreciate your comments regarding your stay at the Derby Mickleover Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.I will pass this onto the relevant department in relation to our bedroom doors.Kindest regards,

2/10 Väldigt dåligt

PAUL

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Emma 14 dec. 2023
Thank you for reviewing your stay with us, we do hope to welcome you again in the future.Kind regards

10/10 Fantastiskt

Billy

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Almost lovely stop
Hotel itself very nice! Clean, loads of geative decorations... my room was very nice, big comfy bed and hot shower.. only thing was i couldn't get the room to warm up, woke up freezing!
Bodde här 1 natt i december 2023
Svar från Emma 9 dec. 2023
Thank you for the review of our hotelWe are delighted that you enjoyed your stay.We appreciate your kind words about our amenities, sorry to learn you found your room cold. I will ask our maintenance team to investigate this further.We hope to see you again very soon.Kindest regards,

10/10 Fantastiskt

Mrs Vanessa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was fine if u get a room facing dual carriageway it can have a loud traffic noice but saying that would go again as bus stop over road if want to go to Derby or get a bus from there to avoid using car
Bodde här 1 natt i november 2023
Svar från Lisa 30 nov. 2023
Thank you for taking the time to review your stay, we are glad to hear that you enjoyed your time with us and will return. We look forward to welcoming you back

10/10 Fantastiskt

Gavin

Bodde här 1 natt i november 2023
Svar från LT 19 dec. 2023
Thank you for taking the time to reveiw your stay, we look forward to welcoming you back in the future if you are in the area