Boendets fasad

Recensioner av Desert Hot Springs Spa Hotel

2 out of 5
Desert Hot Springs Spa Hotel
10805 Palm Dr, Desert Hot Springs, CA

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 335 av 1001 recensioner" "
8 - Bra i betyg. 232 av 1001 recensioner" "
6 - Okej i betyg. 138 av 1001 recensioner" "
4 - Dåligt i betyg. 133 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 163 av 1001 recensioner" "

6,6/10

Renlighet

7,8/10

Personal och service

6,4/10

Bekvämligheter

6,0/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

8/10 Bra

Bo

Gillade: Renlighet och personal och service
Nice and relaxing days in the hot springs.
The pools / hot springs are really good. The room need an up-lift but are acceptable. The restaurant is also nice and the possibility to use the pools and eat at the place across the parking spot was very nice. The rooms may be a little to small but the comfort in the beds were very good. One bad thing was that the water in the large pool was too cold. That isn't usually the case I heard from other travellers.
Bodde här 4 nätter i februari 2022

8/10 Bra

Martin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a good room
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Kirolos

Gillade: Personal och service
Gillade inte: Renlighet
The staff they are kind and helpful, the room was dirty and the bathroom has mold.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Mireya

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love that it has many pools, a restaurant and bar and of course the DJ who plays every kind of music while swimming.
Bodde här 1 natt i maj 2024

4/10 Dåligt

Nadia

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024

2/10 Väldigt dåligt

Ernie

Gillade inte: Personal och service
Bodde här 1 natt i maj 2024

8/10 Bra

Leslie

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
I felt very safe. Everyone was friendly. We did not get more towels even though we ask the house keeper for them. To be fair this is an old property without many upgrades which I knew going in. That being said, it’s a great place to relax and enjoy the mineral pools. We went into Palm Springs for entertainment at night. The pools were open all night to hotel guests but we did not take advantage of that. Maybe next time. Yes I would stay there again.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Veronica

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Dirty
Bodde här 1 natt i maj 2024
Svar från Nadine 23 maj 2024
Thank you veronica.

8/10 Bra

Gayane

Reste med familjen
Gillade: Personal och service
The staff is very friendly and prompt. The number of different pools is great too. The building and rooms are Ok in general. Overall cleanness is fine. As a remark: it would be great to force more strict policy on pool and area use rules especially regarding visitor's hygiene.
Bodde här 3 nätter i maj 2024
Svar från Na 21 maj 2024
Thank you Gayane we thank you for your comments.

8/10 Bra

jin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good
Bodde här 2 nätter i maj 2024
Svar från Na 19 maj 2024
Thank you Jin.

10/10 Fantastiskt

Valeriy

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Unsafe
Bodde här 2 nätter i maj 2024
Svar från Nadine 19 maj 2024
Thank you Valeriy

10/10 Fantastiskt

Omar

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dhs spa and resort has always been an amazing place to visit. Check in was fast and easy. Staff is very generous and friendly
Bodde här 1 natt i maj 2024
Svar från Nadine 20 maj 2024
Thank you Omar.

10/10 Fantastiskt

Suzannah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Nadine 18 maj 2024
Thank you Suzannah.

2/10 Väldigt dåligt

Julia

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Green algae floating around. I had to get moved to a different hotel. Expedia told me on the phone that I would be refunded for 2 nights but that was not reflected on my credit card account. I was very disappointed with my stay and it ruined my birthday celebration. :(( I contacted Expedia again just now and they continue to tell me to call the hotel instead of helping me resolve the issue.
Bodde här 3 nätter i maj 2024
Svar från Na 19 maj 2024
Hi Julia, I am so sorry to hear this. You may contact the front desk at the hotel to speak with the front desk Manager to help resolve this. Thank you.

10/10 Fantastiskt

Irina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything is great!!
Bodde här 3 nätter i maj 2024
Svar från Nadine 15 maj 2024
Thank you Irina.

10/10 Fantastiskt

Miguel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent service
Bodde här 2 nätter i maj 2024
Svar från Nadine 15 maj 2024
Thank you Miguel.

6/10 Okej

free

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I came here by myself and enjoyed the pools but the hotel was very noisy. The people next to me were hanging out in the hallway and being loud. The music was on very loud, too. The room itself was fine. The bed was kinda hard but I slept ok. There are no bells and whistles and I gave the lower rating because of the area and the guests. I’d never been to Desert Hot Sorings and likely won’t be back. I much prefer Palm Springs but since we rented a house nearly for my daughter and her friends, I wanted to be close. The check in and out was smooth but I had to park far away from the room because there was no available parking behind the gate.
Bodde här 2 nätter i maj 2024
Svar från Na 22 maj 2024
Thank you.

4/10 Dåligt

Paul

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Be aware that this place is a public plunge. Families come here to escape the heat for the day, leaving trash wherever. At night they blast DJ music in the pool area, so you gotta hear that in your room whether you want to or not.
Bodde här 1 natt i maj 2024
Svar från Na 19 maj 2024
Thank you Paul We have people visit us all over the world. As for trash we have housemen to clean the grounds.On Sunday 2pm to 6pm we have a band by the pool area for our guests which thy love.Our front desk is open 24 hours for any questions or issues. We are sorry this wasn't brought to our attention. Thank you.

8/10 Bra

Robert

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The shower didnt work, the coffee pot was broke, and very noisy at night, but ill be back again..
Bodde här 2 nätter i maj 2024
Svar från Nadine 11 maj 2024
Thank you Robert.

2/10 Väldigt dåligt

Raymond

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is literally the worst experience of my entire life I went downstairs to explain that the refrigerator does not close and it is completely filled with ice in the freezer section it took them 6 hours to get somebody up here to switch it out the television has lines in the screen the remote control for the television does not work everything in this room is disgusting and if I do not get reimbursed or get my money back I will literally Sue I am sick and tired of being taken advantage of. I went into the office and spoke with one of the gentleman there he was very kind but couldn't do anything the only thing offered to me was to refund my money and for us to vacate the premises meanwhile I drove over an hour and a half to get here to bring my wife of 32 years and all my grandchildren. My daughter rented the room next door it's disgusting there is mold everywhere I'm going to take pictures take care of everything and that was not the case this is trash the owner of this property needs to shut it down and get it together I need to be responded to as quickly as possible otherwise Experian as well as this hotel will experience the backlash on social media.
Bodde här 1 natt i maj 2024
Svar från Na 19 maj 2024
This has already been resloved. Thank you. Have already spoken to the guest.

10/10 Fantastiskt

Petra

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The wind
Bodde här 1 natt i maj 2024
Svar från Nadine 8 maj 2024
Thank you Petra.

2/10 Väldigt dåligt

Milton

Gillade inte: Renlighet
000
Bodde här 1 natt i maj 2024
Svar från Na 8 maj 2024
Thank you Milton.

10/10 Fantastiskt

Bernadea

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Enjoyed the hot tubs!!!
Bodde här 1 natt i maj 2024
Svar från Nadine 9 maj 2024
Thank you Bemadea,

10/10 Fantastiskt

Ximing

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Mike the bartender and Jennifer are what make this place special.
Bodde här 1 natt i april 2024
Svar från Nadine 2 maj 2024
Thank you Andrew, They are pretty awesome we have the best workers.

2/10 Väldigt dåligt

Christina, victorville

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was no hot water in the room, when we brought it to their attention all they did was send a security guard to tell us there’s nothing they can do and just recommended running the water. I stayed there 3 night and no hot water the whole time. The remote/ tv didn’t work in the room, asked maintenance for help and they never came back. Also bring your own towels because they never have any to hand out, every time we asked they were out of towels. If you are located at the back of the resort you won’t have any WiFi. The front desk staff was not helpful, when I voiced my problems I was told I would be contacted by a manger and was never called.
Bodde här 3 nätter i april 2024
Svar från Na 2 maj 2024
Hi Christina, We do greatly apologize for any inconvenience this may have caused you. i will take this up with higher management team.

10/10 Fantastiskt

Milton

Bodde här 1 natt i april 2024
Svar från Na 20 maj 2024
Thank you Milton.

2/10 Väldigt dåligt

Adam

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Room was very dirty with a broken tile on the floor entering the bathroom. Also the room wasn’t secured properly. Another guest was drunk and opened up my door with no problem even though the door was locked. Overall it was a terrible experience and I’m not likely to return.
Bodde här 1 natt i april 2024
Svar från Na 2 maj 2024
Hi Adam, I am so sorry to hear this we are available 24 hours at the desk and would of called Maint. to fix the issue. As for the room if it was dirty we could of had housekeeping go to the room clean it. Thanks again.

4/10 Dåligt

Arman

Bodde här 2 nätter i april 2024
Svar från na 19 maj 2024
Thank you.Arman.

6/10 Okej

Susanne

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Great place but not handicap accessible. Sould have ramp accessibility and not stairs first and second story rooms. Really not ADA STANDARD.
Bodde här 2 nätter i april 2024
Svar från Na 2 maj 2024
Hi Susanne Thank you. I will speak to higher management.

10/10 Fantastiskt

Marco

Bodde här 1 natt i april 2024
Svar från Nadine 18 maj 2024
Thank you Marco.

6/10 Okej

monica, Lancaster

Reste i grupp, Reste med familjen
The staff at check in were very helpful and friendly. The hotel Itself is kinda sketchy- not the type of place to stay if you are alone. I also saw someone putting chemicals in the pools WHILE children were in them!
Bodde här 1 natt i april 2024
Svar från Na 25 apr. 2024
Hi Monica,We want to thank you for taking time to let us know how you feel. I am are sorry we weren't for you as we do have people who visit us all around the world.

4/10 Dåligt

Ashley

Gillade inte: Renlighet och boendets skick och faciliteter
Dangerous for families they just let anyone in off the street
Bodde här 1 natt i april 2024
Svar från Na 23 apr. 2024
Hi Ashley I am sorry to hear this.We are a hotel so yes people come visit us from all over around the world. I will speak to higher Management. Thank you.

2/10 Väldigt dåligt

Suzanne

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I'm disabled, and I was put on the second floor, despite making notes in my reservation that I needed first floor. The food at the restaurant was horrible. The clientele at the motel were very low-class, trampling on the shared balcony at 2am, 3am, 4am, right outside our sliding door. Loud laughing, pounding, and loud sex. Remote did not appropriately function TV.
Bodde här 1 natt i april 2024
Svar från Na 20 apr. 2024
Hi Suzanne i will address your issues to higher management. Thank you.

8/10 Bra

Jesse

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A plaza of hot tubs open 24 hours a day?!! Thanks for treating us like adults. An older property, but clean enough and a good sleep when not soaking under the stars & palms. :)
Bodde här 1 natt i mars 2024
Svar från Na 19 apr. 2024
Hi jesse. Thank you.

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juni 2023
Svar från Nadine 19 apr. 2024
Thank you Donna.

10/10 Fantastiskt

CAROLYN

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A writers paradise, incredible people watching.
Bodde här 2 nätter i april 2024
Svar från Nadine 15 apr. 2024
Hi CarolynThank you.

10/10 Fantastiskt

Liza

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s my second time back to this vacation spot and it was a really good stay ! The room was nice and clean , I love the balcony rooms , the view of the mountains , snow covered hills , Palm trees and pools is like heaven ! This hotel is pet friendly which is awesome ! The only thing I was disappointed was the restaurant had minimum staff which meant the service was slow and minimum option for food ! Kinda pricey for what you pay for food options . I’ll be back and bring my furry baby’s ! Thank you desert vacation spa !
Bodde här 3 nätter i april 2024
Svar från Nadine 15 apr. 2024
Hi Liza We want to say thank you for your review and we hope to see you soon again.

2/10 Väldigt dåligt

Luke

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The toilet was broken in the room, asked to get it fixed and was still broken, bed wasn’t made / no new towels, got eye irritation from bedding overall one of the worst experiences I’ve had at a hotel. Want my money back!
Bodde här 2 nätter i april 2024
Svar från Na 19 apr. 2024
Hi Luke. I am so sorry to hear this our front desk is available 24 hours to assist in any matter. Thank you for bringing this to our attention.

6/10 Okej

Nora S

Reste med husdjur
Gillade: Renlighet och personal och service
Convenient. Friendly staff.
Bodde här 1 natt i april 2024
Svar från Nadine 14 apr. 2024
Hi Nora, Thank you for visiting us and hope to see you again.

10/10 Fantastiskt

Luisa

Gillade: Personal och service
Been coming here since 1776. The hotel can use a face lift. Special the room showers. But hey i love it.
Bodde här 1 natt i mars 2024
Svar från Na 14 apr. 2024
Hi Luisa, Thank you for your comments and Thank you for loving us.

8/10 Bra

Theodore

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Like the hotspring pools
Bodde här 1 natt i april 2024
Svar från Na 14 apr. 2024
Thank you Theodore.

2/10 Väldigt dåligt

alexandru

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
I like the mineral water👍but the sleep over was too noise people near my room make noise play music till 3:00 am was very loud can’t sleep don’t recommend to anyone
Bodde här 1 natt i april 2024
Svar från Na 14 apr. 2024
Hi Alexandru, Sorry to hear this we are open 24 hours. Maybe next time you should try the miracle springs i am sure you would love them. Thank you.

6/10 Okej

Martin

Reste med sin partner
Gillade: Personal och service
I have been coming here since the late 1950's. Love the pools and the old school casual family vibe. Lots of hot pools to pick from. My room was in need of a remodel. Room was clean and the mattress was comfortable. I liked the restaurant. Good food and reasonably priced. The wait staff was great. So were all of the workers there. In spite of the room, i will keep coming back.
Bodde här 2 nätter i april 2024
Svar från Nadine 14 apr. 2024
Hi Martin, Thank you kindly for your comments and we hope to see you again soon.

8/10 Bra

Michael

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice staff, we enjoyed the stay.
Bodde här 1 natt i april 2024
Svar från Nadine 7 apr. 2024
Hi Michael Thank you we are happy to hear you enjoyed your stay. We hope to see you again soon.

10/10 Fantastiskt

Michael

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Made my commute to the job site close. Had everything there, friendly staff. Thank you
Bodde här 4 nätter i april 2024
Svar från Nadine 7 apr. 2024
Thank you Michael.

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i april 2024
Svar från Nadine 7 apr. 2024
Thank you Andrew, So happy to hear everything was great!

4/10 Dåligt

Teodoro

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
At check in- the receptionist did not give me an explanation why my Ccard was swiped, If room was already paid through Expedia. She gives me a (1) key for the room, no instructions how to use the gated parking( needed a code which is written on the key envelope) It took me some time to figure it out, thinking it was WIFI password. In the room- the tv remote did not have batteries, went to front desk and got batteries, but it didn’t work either. Some light bulbs in the room were out of order. The toilet was not working properly, couldn’t flush or the water was running all night. No WiFi, couldn’t get connected. I wasn’t told which one to use or needed a password or it was open. I felt that I was given an out of order room. Did not want to stress about all these inconvenience, just wanted to relax which was the main purpose of my trip.
Bodde här 1 natt i april 2024
Svar från Nadine 5 apr. 2024
Hi Teodoro, I do apologize for all these inconveniences. i will bring this up with higher management. I wished we would of known this while you were here and spoke to management then. We are open 24 hours at our desk and would of called management right away to had made your stay more enjoyable. again we do apologize. Thank you.

10/10 Fantastiskt

Enrique

Welcoming staff
Bodde här 1 natt i april 2024
Svar från Nadine 4 apr. 2024
Thank you Enrique.

10/10 Fantastiskt

Tommy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Nadine 2 apr. 2024
Thank you Tommy.