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Recensioner av MGM Grand Detroit

4.5 out of 5
MGM Grand Detroit
1777 3rd Street, Detroit, MI

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 577 av 1006 recensioner" "
8 - Bra i betyg. 180 av 1006 recensioner" "
6 - Okej i betyg. 104 av 1006 recensioner" "
4 - Dåligt i betyg. 66 av 1006 recensioner" "
2 - Väldigt dåligt i betyg. 79 av 1006 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

cristian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Taylor

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My husband and I loved it here, we got a free room upgrade simply because the receptionist checking us in liked my nails! the staff was super friendly and helpful. The only thing we were bummed about was there were two separate hot tubs in the spa area, one in the men’s locker room and one in the women’s so while being on a relaxing vacation with my spouse, we would have rather had a public hot tub so we could enjoy it together. But if that’s what someone prefers, the hot tubs were very nice and relaxing none the less.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Christopher L.

Bodde här 1 natt i maj 2024

6/10 Okej

John

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff clean property
Bodde här 1 natt i januari 2024
Svar från Guest Experience 9 maj 2024
Dear John,We extend our heartfelt thanks for taking the time to share your feedback on your recent stay at MGM Grand Detroit. It brings us great joy to hear that you were impressed with our resort and that you found our friendly staff and the quality of your guestroom to your satisfaction. Your kind words are truly appreciated, and we look forward to the opportunity to welcome you back to MGM Grand Detroit in the future.

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great rooms. Very spacious and well designed. Large bathroom with two sinks. Lovely design.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Katie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was great. Loved my stay there
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Melanie L

Gillade: Renlighet och bekvämligheter
Great
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Marsha

Reste med familjen
Great stay
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Lesley, Grand Rapids

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were wonderful. The hotel was very nice and we had everything we needed. Will definitely be staying again!
Bodde här 1 natt i april 2024

10/10 Fantastiskt

John

Excellent location for what I needed.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Tracey, Newnan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here to go to a hockey game. Awesome all the way around. You can order. Real fast to your room each morning. Would definitely stay again
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Erin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tap dining staff are incredible, as are front desk. Everyone friendly and accommodating. My only disappointment was not syncing up with housekeeping to refresh our room.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Rachel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The free parking garage is wonderful. The staff was super friendly!!
Bodde här 1 natt i april 2024

8/10 Bra

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our last night was terrible, our neighbor was very loud, yelling and partying late. Then they started fighting and screaming until 2:00 in the morning. We called the front desk five times and the occupants of the room next to ours had to be removed from the building by the Detroit Police Dept. MGM offered a full refund for our last night.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Matthew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room at an excellent price. Wonderful view.
Bodde här 1 natt i april 2024

8/10 Bra

Matt

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoy the pool
Bodde här 2 nätter i april 2024

6/10 Okej

Ruqaya

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Scott

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best service
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Terresa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed at MGM for its free parking and walkability to Comerica Park for baseball games. It was great for that, and we were pleased with the hotel itself, especially all of the staff that was so courteous and helpful. Our stay was restful and relaxing, and we will definitely stay here again.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Glen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A great experience. Some double billing, but easily rectified and friendly explanation of error. I’d strongly recommend this hotel and would return in the future.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was Absoutely amazing. From the front desk to the doorman and the valet. They weee alll so helpful. Will definitely go back!
Bodde här 1 natt i april 2024

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Having the free parking was great. The rooms were decent. Coffee maker broke so we couldn’t enjoy coffee in room. Lighted mirror in the bathroom didn’t work. Air quality wasn’t the best in the rooms and room service didn’t change the sheets, only made the bed. Carpets could use a good cleaning. Staff was very friendly. Its convenient if you want to walk downtown Detroit or to a sporting event as it’s close to everything yet not right in the middle of the noise.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Hazel Loraine

Reste med sin partner
Gillade: Boendets skick och faciliteter
It was very nice and the staff was as extremely helpful!
Bodde här 2 nätter i april 2024

8/10 Bra

Randi

Bodde här 1 natt i april 2024

8/10 Bra

Erica

Bodde här 1 natt i april 2024

8/10 Bra

Melanie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Valet parking took a long time. Employees were so nice and helpful.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Sam

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Helpful staff .. usual casino
Bodde här 1 natt i april 2024

8/10 Bra

Wendy

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I ordered food for in room service and it was a disaster. It was delivered and hour late, we didn't get everything we ordered or any condiments like syrup, butter for pancakes, cream sugar for coffee. And the staff were so rude about it
Bodde här 1 natt i april 2024

8/10 Bra

Biolet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Donniqua

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay. Very clean and safe. Only thing is the fridge in the room is part of the mini bar and is already filled.
Bodde här 2 nätter i mars 2024

8/10 Bra

Sarah, Grand Rapids

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Rose

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay! Parking for hotel guests could be a little clearer as it is a pretty long walk all the way through the casino from the self parking with luggage. Room was amazing, view was great. This is now our go-to hotel when visiting Detroit!
Bodde här 1 natt i mars 2024

8/10 Bra

Mark

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great all around. Would stay again
Bodde här 1 natt i mars 2024

8/10 Bra

Dequinda

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Every thing was good except the bathroom wasn’t clean
Bodde här 1 natt i mars 2024

6/10 Okej

Jordan

Reste i grupp, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
If you don’t want to valet park, you can do self parking and walk through the casino to get to the hotel without walking outside. Just make sure to have ID ready because they will ask, and no outside drinks. The rooms are not as cleanly as I would have expected. The cleaning staff also came in when we did not put our sign up to have them come in and clean and were advised they won’t just come in until day 3, so that was a bit odd. The doorman was absolutely amazing and very kind. Be very careful not to even slightly touch any of the bar fridge items as you will be charged. If this happens just go down to the front desk, they were very helpful and kind even though they probably get this issue constantly. Overall I’m not sure if I would stay here again, but also I wouldn’t avoid staying here
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Scot

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Early check in was great
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Aaron

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is amazingly, polite rooms are very clean
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Ben

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Above and beyond the staff was so so friendly everywhere we went talk about hospitality
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Andrew

Bodde här 2 nätter i mars 2024

8/10 Bra

Shimirma

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a comfortable stay, wish there were more restaurants and activities near the MGM. Most things were about a 15-20 minute walk away
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Adrian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the complimentry upgrade
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Lisa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was really nice and everything was very clean. Only drawback was price.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Rochelle

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay at MGM. Luxurious room. Love that the casino is smoke-free. Fantastic stay.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Mundar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Jay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
W
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Tierra

Reste med sin partner
Nobody explained anything during check in. I was literally handed the keys & essentially told to go about my day. Waited on valet for several hours. There was a fight that broke out at the casino and I did not feel safe. Lights were broken in the hotel room. They did not allow late checkout and did not give me any notification saying that there was no late check out. A lot of the staff rude and lack communication between one another. Will be communicating with corporate as i have never been this disappointed spending this much money on a hotel for every single thing to go wrong.
Bodde här 1 natt i mars 2024
Svar från Guest Experience 14 mars 2024
Dear Tierra,Thank you for taking the time to share your feedback regarding your recent stay at MGM Grand Detroit. We sincerely apologize for the inconveniences you have experienced. All your concerns, from the lack of explanation during check-in to issues regarding valet service, will be forwarded to the respective departments for immediate action so such instances do not repeat in the future. Our guests' safety is our top priority and we deeply regret that the incident at the casino made you feel otherwise. We understand that the lighting issue in your room and the refusal of late check-out without proper notification added to your disappointment. Please be assured we will investigate this matter right away. We are also sorry to hear about your dissatisfaction with our staff's behavior and the lack of communication among them. Your feedback is valuable to us as it helps us improve our services. We appreciate your decision to communicate your concerns further with our corporate office, and we are truly sorry for the disappointment you have experienced. Thank you once again for your feedback, and we hope to have the opportunity to better your experience with us in the future.

10/10 Fantastiskt

Rachell

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here for 2 nights while passing through Detroit. The only negative I think was that when I booked the rooms it did not tell us that children under 14 were not allowed in the pools. That was a huge negative for our stay. The kids were very disappointed, we thought this would be a fun spot for the whole family at least they could swim and have fun too but it’s not kid friendly really. It’s a casino so it’s geared towards adults obviously but we’ve never been to one that didn’t allow kids in the pool. Aside from that the food was great and the entire place was beautiful and well maintained. The beds could have been softer they were firmer than I expected.
Bodde här 2 nätter i mars 2024