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Recensioner av Palette Royal Reflections Hotel and Spa Dubai

4 out of 5
Palette Royal Reflections Hotel and Spa Dubai
Al Jadaf - 1, BurDubai, Dubai

Recensioner

6,8
10 - Fantastiskt i betyg. 33 av 159 recensioner" "
8 - Bra i betyg. 48 av 159 recensioner" "
6 - Okej i betyg. 43 av 159 recensioner" "
4 - Dåligt i betyg. 17 av 159 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 159 recensioner" "

7,2/10

Renlighet

6,8/10

Personal och service

6,6/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

6,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bad experience
Bodde här 2 nätter i juli 2018
Svar från The Management 9 aug. 2018
We appreciate your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Rest assured that your comment has been shared with the team. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
On the middle of nowhere
On the middle of nowhere

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Sådär
Hotellet ligger mitt i motorvägen omgivet av sand. Verkar som det kommer bli ett nytt område snart. Ingen möjlighet till mini market eller liknande. Man kunde beställa room service eller home delivery, men endast via telefon, fanns inga alternativ uppradade. Vi fick nyckeln till ett rum, som var totalt ostädat först. Inga problem att få ett nytt. Det nya var ok, städad men luktade fortfarande rök trots att det skulle vara rökfritt. Ytan såg ok ut, men varmvattnet fungerade inge i badrummet och inredningen halvt trasig. Skulle inte återkomma till samma hotell igen. Frukosten var helt ok!

6/10 Okej

Ahmed

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2021

10/10 Fantastiskt

Marie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2021

4/10 Dåligt

Ryan

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
I ignored the low rating this hotel had, thinking it will be fine as it is a 4 star in Dubai. But it really was below average. Check in only took cash, so i had to go out walking looking for a machine while i was tired. The hotel laundry wanted cash too. And when i asked could i pay at check out they told me no. Back out walking to the machine. My room was claustrophobic and not in great condition. Things like the smoke alarm was just placed on the table next to a square hole which the wiring went into. The staff were not rude or unfriendly but i did have to make follow up calls to reception, asking where things were that i had previously asked for. There was a very strong floral smell in the dark suffocating corridors, as if they were covering a worse smell. The room was pretty cheap though and I think if this hotel was a 3 star then i would consider the quality more acceptable
Bodde här 2 nätter i november 2021

2/10 Väldigt dåligt

Nasser Saeed

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It wasn't up to the expectations
Bodde här 5 nätter i augusti 2021

8/10 Bra

Abderezak

Bodde här 11 nätter i juli 2021

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was fine, A/C was cool, did not use room service or restaurant, a couple of snags: Wifi allows only 1 login at a time, no proper chair in the room, only low & wide lounge chair. Good value for money overall.
Bodde här 1 natt i juli 2021

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service och boendets skick och faciliteter
Never again
Very disappointing on everything. Only bed and bed sheets were good in Tokio room.
Bodde här 2 nätter i december 2020

8/10 Bra

catherine

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2020

8/10 Bra

Ibtisam

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i februari 2020

8/10 Bra

Dave, Bolton

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property itself is fine, staff helpful, bed comfortable, breakfast ok. Room a little bit small, but ok, no hot water without switching heater switch on to warm it up, not great, and the local mosque waking us up at around 5am, not pleased! But overall not too bad.
Bodde här 1 natt i februari 2020
Svar från The Management. 22 feb. 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

6/10 Okej

Guillaume, Paris

Reste i grupp
Je suis resté une moitié de nuit donc je ne peux pas donner un avis objectif
Bodde här 1 natt i januari 2020
Svar från Management 5 feb. 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

8/10 Bra

Saeed

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020
Svar från Management 5 feb. 2020
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future. Yours sincerely, The Management.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2019

8/10 Bra

Nawal

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019
Svar från Farah Latiff 22 juli 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

8/10 Bra

Lalaine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2019
Svar från The Management. 22 juli 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Nothing amazing ...just its a 2 star hotel not even 3 The rooms so so so small....how come they accept 3 in the room ....the fit one and only one....if you have your bag then you cannot even move inside the room .....
Bodde här 4 nätter i april 2019
Svar från Management 8 maj 2019
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future.

10/10 Fantastiskt

ASHRAF

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
هادى وجميل
Bodde här 3 nätter i april 2019

10/10 Fantastiskt

majid

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
الاستجمام و الراحه
كانت الاقامه جدا رائعه
Bodde här 2 nätter i januari 2019

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was lovely. The staff at the, reception, restaurant, room service, all were more than happy to assist. Never had a problem. I asked for a room change once and within a minute I was taken to see another room, which was better & bigger at no extra charge. The supermarket next door is a god send. Clean rooms everyday and a daily top up of the tea & coffee and water water bottles..!oved my stay there and will definitely be going back.
Bodde här 5 nätter i mars 2019
Svar från The Management. 3 apr. 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 Väldigt dåligt

Moe, Canada

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Probably one of my worst overall experiences in a hotel. The staff is rude (which is a surprise since Dubai usually has the best customer service). There is no sauna as advertised, the steam room was broken, the pool was closed until a sandstorm came and then they opened it and the shisha lounge was closed every time i tried to use it. There was a sand storm during my stay. I asked them to clean my room but unfortunately there was alot of dust still in the room. Again the customer service was horrible. It is extremely deceiving that this hotel has a 4 star rating. I would strongly discourage anyone coming here if they want a good experience in Dubai.
Bodde här 7 nätter i mars 2019
Svar från The Management 3 apr. 2019
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

10/10 Fantastiskt

Saeed

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2019
Svar från Management 13 mars 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon. Y

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2019
Svar från The Management 13 jan. 2019
We are pleased to read that overall you enjoyed your stay with us. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Improved a lot, friendly and fast responsing staff makes the stay amazing
Bodde här 4 nätter i december 2018
Svar från Management 19 dec. 2018
Thank you for staying with us. We sincerely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everyday this hotel improves in all the ways, one day it will be a leading hotel in Dubai
Bodde här 2 nätter i december 2018
Svar från The Management 12 dec. 2018
Thank you for sharing such lovely a review. Your kind words regarding your experience have been shared with the team. We would love to see you back again soon.

6/10 Okej

Waleed

Gillade inte: Renlighet och personal och service
Bodde här 2 nätter i november 2018
Svar från The Management 5 dec. 2018
We appreciate your time taken to share your feedback. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

6/10 Okej

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
As usual good hotel, friendly staff, quick service but the only problem is that not being cleaned well, this time bedsheet was dirty when they changed it
Bodde här 4 nätter i november 2018
Svar från The Management. 5 dec. 2018
We appreciate your time taken to share your feedback. We sincerely apologized that we failed to meet your expectations. Rest assured that your comment has been shared with the team. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

8/10 Bra

Taan, Dubai

Gillade: Personal och service och boendets skick och faciliteter
Its not bad in general, very friendly staff, good location in the heart of dubai
Bodde här 3 nätter i november 2018
Svar från Management 28 nov. 2018
We are pleased to read that overall you enjoyed your stay and we appreciate your feedback. Thank you for the kind review and we look forward to welcoming you back in the future.

10/10 Fantastiskt

قط, Japan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
あまり広くはありませんが、おしゃれなお部屋で、ロケーションも抜群です。スタッフの方もとても親切でした。
Bodde här 2 nätter i november 2018
Svar från Management 22 nov. 2018
Many thanks for the lovely review, we are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 Bra

Taan, Dubai

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
The only bad thing is the cleaning, hotel rooms are not being cleaned well and last time found a used toothbrush and toothpaste
Bodde här 1 natt i november 2018
Svar från Management 22 nov. 2018
Thank you for the review of your experience at Reflections Hotel. We sincerely apologize for the shortcoming and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. Once again thank you for sharing your feedback and thereby giving us the opportunity to enhance our service quality.

8/10 Bra

Taan, Dubai

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
They don’t clean properly, always i found non cleaned areas in the room and non clean mugs and spoon. Last stay i got shocked when i found that they put a used toothbrush and paste!!!!!!!! Used one
Bodde här 2 nätter i november 2018
Svar från Management 22 nov. 2018
We are extremely concerned and disheartened in reading your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. We look forward to the opportunity of welcoming you back in the future.

8/10 Bra

Ryan

Gillade: Personal och service och rummets bekvämlighet
Home away from Home
Me and my fiancé stayed at this hotel regularly since 2016 from when it was 3*, so its been a while.. Always find ourselves back because of the great service especially from reception Pandey and the filipino ladies (sorry if i forget names)who have been around ever since. The staff are all really friendly and helpful actually. The room design is amazing and all different, love the fact it has a bath however water temperature is a big issue as most times you can't get cold water after using the hot water.. Not very far off from main areas in the city which is good in terms of moving around. Food is good and reasonably priced.. TV channels though have always been a issue besides news noo english channels literally.. Wifi isnt great too, rooms maintenance is ok much better now as a 4*. Pool is really small not worth a visit and gym is small too, aswell poorly equipped.. Before it had few restaurant options and a bar whereas now you limited to only 1 however there is 24hr room service. Nevertheless will continue as a regular guest
Bodde här 2 nätter i oktober 2018
Svar från Management 15 nov. 2018
Thank you for the lovely review. It’s such a pleasure to hear that you very much enjoyed your stay with us. Your thoughtful feedback is very much appreciated We look forward to seeing you again soon.

8/10 Bra

Mohammad, UAE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rate used to be good before november, affordable and good for short time stay
Bodde här 2 nätter i september 2018
Svar från Management 15 nov. 2018
We appreciate your feedback. Thank you for staying with us and we look forward to welcoming you back in the near future.

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i oktober 2018
Svar från Management 7 nov. 2018
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

6/10 Okej

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Everything is great except cleaning and cleaners who don’t clean properly and every time i go there I complain that the room is not cleaned well
Bodde här 4 nätter i oktober 2018
Svar från The Management 17 okt. 2018
We sincerely appreciate your feedback. Your comment regarding the cleaning has been shared with the concerned team to improve on. Please accept our sincere apologies for the inconvenience experienced. We hope we will be able to welcome you back in the future.

10/10 Fantastiskt

Sirwan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2018
Svar från The Management 3 okt. 2018
Thanks for the lovely review. We are glad that you enjoyed your stay and we look forward to having you back again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome stay, nice hotel and staff Friendly and clean
Bodde här 3 nätter i september 2018
Svar från The Management 9 sep. 2018
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

10/10 Fantastiskt

Rashid

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
فندق بصراحه من الاخر وايد حلو
رائعته جدا
Bodde här 1 natt i augusti 2018
Svar från The Management 9 sep. 2018
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

4/10 Dåligt

Lavinia

Gillade inte: Rummets bekvämlighet
not a good area and very noisy around there , construction going on! plus there is a mosque as well! the price was good tho, but the breakfast was horrible! is not worth buying it overall u pay cheap u get cheap
Bodde här 1 natt i augusti 2018
Svar från The Management 16 aug. 2018
We sincerely appreciate your feedback. Your comment regarding the Breakfast has been shared with the team and we'll be working on it the best to get improved. We hope we will be able to welcome you back in the future.

6/10 Okej

T, Tajikistan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Close to the airport, in the midst of other hotels
Rooms were small but tidy and clean. VERY reasonable last minute rates. The Restaurant was pretty average, half of the a la carte menu was not available. What food was available was OK though.
Bodde här 1 natt i juli 2018
Svar från The Management 25 juli 2018
We appreciate your feedback. Your comment regarding the menu has been shared with the team to look into it. We apologize for any inconvenience caused in this respect. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Value for money
There are areas of improvement, and it would be great if they consider it. But on the other hand, it is nice compare to the cost (Good value for money).
Bodde här 2 nätter i juli 2018
Svar från The Management 12 juli 2018
Dear Valued Guest, Thank you for taking the time for the review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 Bra

OumQ

Gillade: Rummets bekvämlighet
Hôtel proche des commodités et du centre. Personnel gentil. Mosquée juste en face. Dommage que les espaces communs soient mixtes.
Bodde här 19 nätter i maj 2018
Svar från The Management 5 juli 2018
Dear Valued Guest, Thank you for sharing your review. We are pleased to read that overall you enjoyed your stay with us.

8/10 Bra

Farzia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Decent stay if you have a car to roam around
Hotel is not a huge one but it's okay for the amount we paid. Swimming pool is too small, hours are not good for the roof top lounge, they closes at 6pm. Seriously! Location is not good if you don't have a car. No local restaurant in walk in distance. Interior of the room is nice.
Svar från The Management 13 maj 2018
Dear Ms. Farzia, Thank you for sharing your review. We appreciate your feedback. Please rest assured that we’ve taken your comments in a constructive way to further improve our services. We look forward to the opportunity of welcoming you back in the future.

10/10 Fantastiskt

ALI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från The Management 13 maj 2018
Thank you for the great review. We highly value our guests’ feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.

10/10 Fantastiskt

ALI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från The Management 13 maj 2018
We are extremely pleased to read that you had a great stay with us. Thank you for the wonderful review and we hope to see you again in the near future.

10/10 Fantastiskt

Khalid

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från The Management 13 maj 2018
Thank you for the lovely review. We are so glad to hear that you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Its nice hotell and quite, have good massage services and not expanceve
Bodde här 1 natt i april 2018
Svar från Management 22 apr. 2018
Thank you for the great review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future. Yours sincerely, Reflections Hotel Management