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Recensioner av The Meydan Hotel Dubai

5 out of 5
The Meydan Hotel Dubai
Meydan Racecourse, Al Meydan Road, Nad Al Sheba, Dubai

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 368 av 568 recensioner" "
8 - Bra i betyg. 124 av 568 recensioner" "
6 - Okej i betyg. 27 av 568 recensioner" "
4 - Dåligt i betyg. 26 av 568 recensioner" "
2 - Väldigt dåligt i betyg. 23 av 568 recensioner" "

9,2/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Jörn

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 21 nätter i januari 2022
Svar från Shalini Gupta - Guest Relations Supervisor 20 mars 2022
Dear Guest Thank you for staying with us and taking your valuable time to rate the score of your recent stay at Meydan hotels. we look forward to welcoming you again.

10/10 Fantastiskt

Ulf

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2021
Svar från Paris -Guest Relations Supervisor 24 dec. 2021
Thank you for staying with us and taking your time to rate the score for your recent experience in our hotel. We look forward to welcoming you back soon!

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell
Bra hotell om man gillar hästar och bad
Bodde här 4 nätter i januari 2020
Svar från Paris 13 jan. 2020
Thank you for staying with us and for taking the time to share your recent experience in our hotel. We look forward to welcome you back soon!

10/10 Fantastiskt

Susanne

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great
Great
Bodde här 8 nätter i december 2019
Svar från Mohamed Shawky – Executive Assistant Manager 26 dec. 2019
Dear Susanne, It is great to receive your flattering rating and feedback. We hope to have another opportunity of welcoming you again at The Meydan Hotel. Best regards,

10/10 Fantastiskt

Nathalie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Längsta hotellet i världen
Väldigt fint Hotel. Vi fick veta att det var världens längsta när vi kom dit. Allt var perfekt.

10/10 Fantastiskt

Lisbeth , Täby Galopp

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra utsikt Vi kunde se hästarnas morgonträn
Vi var på studiebesök fö att titta på banan och uppleva en tävlingskväll Det var mycket lyckat med en svensk seger mycket god mat på frukostbuffen och trevliga och kunnig personal Businesscenter var väl utrustat och lättillgängligt Pooeln på taket var en positiv upplevelse Tyvärr var vi bara två dagar

10/10 Fantastiskt

Hussein

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utmärkt !!!
Ett underbar hotell att bo på ! Kan verkligen inte klaga på något

10/10 Fantastiskt

Nahid

Gillade: Renlighet
Bodde här 2 nätter i april 2024
Svar från Mohamed Shawky – Hotel Manager 29 apr. 2024
Dear Guest,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

8/10 Bra

MOHAMMADAMIN, tehran

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place
Bodde här 1 natt i april 2024
Svar från Mohamed Shawky – Hotel Manager 29 apr. 2024
Dear Guest,Thank you for taking the time to give us your feedback about your stay in our hotel.We are glad to hear that you found our hotel’s location to be very convenient. The Meydan Hotel is indeed close to all Dubai's attractions and business districts with hassle-free traffic.We hope to welcome you again in the very near future.Kind regards,

10/10 Fantastiskt

Bader

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very nice hotel with friendly helpful staff .. but we noticed few bugs in the room and wifi did work for 2 days in whole hotel
Bodde här 5 nätter i april 2024
Svar från Mohamed Shawky – Hotel Manager 29 apr. 2024
Dear Guest,Thank you for taking the time to post your review, your comments are very much valued. Our colleagues are trained to only provide the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in the very near future.Best regards,

6/10 Okej

Malali

Reste med familjen
Gillade: Personal och service
As a five star hotel you think they have all the aminities but they only had a swimming pool but no steam room or sauna. Their gym was very small. It didn’t feel like a 5 star hotel.
Bodde här 1 natt i mars 2024
Svar från Mohamed Shawky – Hotel Manager 27 mars 2024
Dear Malali,Thank you for your online feedback further to your stay at The Meydan Hotel.Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services.We look forward to welcoming you again in a near future.Warm regards,

10/10 Fantastiskt

Jasem

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Mohamed Shawky – Hotel Manager 27 mars 2024
Dear Jasem,Many thanks for your flattering 5-star rating.We look forward to your soon return to The Meydan Hotel.Best regards,

10/10 Fantastiskt

Shivakumar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent ambiance!
Bodde här 4 nätter i januari 2024
Svar från Mohamed Shawky – Hotel Manager 9 jan. 2024
Dear Shivakumar,Thank you for your positive feedback.We look forward to welcoming you again.Best regards,

10/10 Fantastiskt

Pierre-Louis

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Gabriela Mena- Assistant Guest Relations Manager 28 dec. 2023
Thank you for choosing to stay with Meydan Hotel. We appreciate your positive feedback is so precious for us. Looking forward to welcoming you back.

8/10 Bra

ROJA

Bodde här 3 nätter i november 2023
Svar från Gabriela Mena- Assistant Guest Relations Manager 28 dec. 2023
Thank you for choosing to stay with Meydan Hotel! Your feedback is so precious for us. Looking forward to welcoming you back in the near future.

10/10 Fantastiskt

Mutaz

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One of the best in Dubai
I had a fantastic stay at this hotel. The room was clean, the staff was friendly, and the breakfast was delicious. Highly recommend!
Bodde här 5 nätter i oktober 2023
Svar från Gabriela Mena- Assistant Guest Relations Manager 8 nov. 2023
Dear Mr. Mutaz,Thank you for taking the time to provide us with your 10 star rating. We hope to have another opportunity of welcoming you again at The Meydan Hotel. Best regards,

8/10 Bra

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
My visit was just perfect in all aspects other than the hotel requires some internal upgrades and preventive maintenance. As the toilet requires immediate actions to fix the ongoing odor problem that has in it (Room # 929)
Bodde här 3 nätter i oktober 2023
Svar från Mohamed Shawky – Hotel Manager 6 nov. 2023
Dear Samir,Thank you for your online feedback further to your stay at The Meydan Hotel.Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services.We look forward to welcoming you again in a near future.Warm regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 3 nätter i oktober 2023
Svar från Mohamed Shawky – Hotel Manager 31 okt. 2023
Dear Riyo,Thank you for taking the time to rate us.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

8/10 Bra

kalisa Keva

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 9 nätter i oktober 2023
Svar från Mohamed Shawky – Hotel Manager 31 okt. 2023
Dear Kalisa,Thank you for taking the time to provide us with your 5 star rating.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Fantastiskt

Amandeep

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Exellent
Bodde här 5 nätter i oktober 2023
Svar från Gabriela Mena- Assistant Guest Relations Manager 22 okt. 2023
Dear Guest Thank you very much for staying with us. We appreciate your valuable feedback!

10/10 Fantastiskt

Aideen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023
Svar från Mohamed Shawky – Hotel Manager 31 okt. 2023
Dear Aideen,It is great to receive your flattering rating.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Fantastiskt

Alan, Denton

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent and friendly staff making our stay extremely easy and comfortable from room to food and shopping all a pleasant experience….Beautiful facility with so many amenities…..very enjoyable.
Bodde här 4 nätter i september 2023
Svar från Mohamed Shawky – Hotel Manager 4 okt. 2023
Dear Alan,We appreciate your positive feedback about your recent experience at The Meydan Hotel. We do take pride in catering to our guests' needs the best way we can. Looking forward to welcoming you back in the not-too-distant future.Kind regards,

6/10 Okej

Tom

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i september 2023
Svar från Mohamed Shawky – Hotel Manager 4 okt. 2023
Dear Tom,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Fantastiskt

Ebtisam

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023
Svar från Mohamed Shawky – Hotel Manager 4 okt. 2023
Dear Ebtisam,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Fantastiskt

wageh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2023
Svar från Mohamed Shawky – Hotel Manager 1 sep. 2023
Dear Wageh,Thank you for your online rating further to your stay.We look forward to welcoming you again.Kind regards,

8/10 Bra

Osha

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Mohamed Shawky – Hotel Manager 1 sep. 2023
Dear Osha,Thank you for your online rating further to your stay.We look forward to welcoming you again.Kind regards,

8/10 Bra

amar

Bodde här 3 nätter i juni 2023
Svar från Mohamed Shawky – Hotel Manager 9 aug. 2023
Dear Amar,Thank you for your online rating further to your stay at The Meydan Hotel.We look forward to your soon return.Kind regards,

10/10 Fantastiskt

samir

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i maj 2023
Svar från Mohamed Shawky – Hotel Manager 29 nov. 2023
Dear Samir,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Fantastiskt

sylvie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hôtel calme et confortable
Très bel hôtel au calme au dessus du champ de course. Le personnel est adorable et les chambres magnifiques
Bodde här 1 natt i april 2023
Svar från Mohamed Shawky – Hotel Manager 25 apr. 2023
Dear Sylvie,I am always pleased to receive feedback such as yours. We are happy to hear that your stay had been excellent and that you thoroughly enjoyed one of our unique guest rooms with a direct view of the horse racetrack. My team and I look forward to your next visit which we hope will be soon. Best regards,

10/10 Fantastiskt

sylvie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i april 2023
Svar från Mohamed Shawky – Hotel Manager 25 apr. 2023
Dear Slyvie,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

4/10 Dåligt

pedro

Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Breakfast was terrible. They did not get our order right for an hour. Had to try twice.
Bodde här 2 nätter i april 2023
Svar från Mohamed Shawky – Hotel Manager 12 apr. 2023
Dear Pedro,Thank you for your online feedback which we sincerely appreciate.We regret that we were unable to fully satisfy your recent experience in the hotel and we apologize for the inconvenience caused. Rest assured that we will carry out the necessary actions to improve our services.Thank you for your time. We hope to have another opportunity of welcoming you again.Kind regards,

4/10 Dåligt

Malek

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Décevant
Hôtel beaucoup trop chère pour ce que c'est. La qualité du buffet et diner et les options de restauration inexistantes ne sont pas du tout a la hauteur d'un 5 etoiles. Piscine minuscule pour un hôtel aussi grand. On a eu droit a des préparatifs d'un événement qui a conduit de la musique très forte pour les essais jusqu'à 22h30. Il a fallu que les residents de l'hôtel se plaignent pour que la musique cesse. Chambre belle mais manquant cruellement de prises électriques, machine nespresso HS... Quand on paie le prix demandé par cet hôtel, on s'attend à beaucoup beaucoup mieux.
Bodde här 1 natt i mars 2023
Svar från Mohamed Shawky – Hotel Manager 5 apr. 2023
Dear Malek,We regret to learn that your recent experience with us was less than satisfying. Please accept our apologies for any inconvenience caused. Rest assured that your valuable comments have been taken onboard and we will ensure to carry out measures to improve.We trust that you will give us another opportunity to provide you with a better experience and surpass your expectations the next time.Sincerely,

10/10 Fantastiskt

Chengetayi, Drayton Valley

Gillade: Personal och service och boendets skick och faciliteter
Everything
Bodde här 4 nätter i mars 2023
Svar från Shalini Gupta - Guest Relations Supervisor 18 mars 2023
Dear Chengetayi,Thank you for sharing your positive rating, which encourages us to deliver our best services, such as yours. Looking forward to welcoming you again.

10/10 Fantastiskt

Angela

Reste med sin partner
Gillade: Personal och service och bekvämligheter
First time back in 3 years and delighted to see some friendly faces staff wise who recognised us. I know it’s due a welcomed renovation between April and November but the people from conciege to breakfast at Farriars and the Pool area to Paddock View Restaurant are the heart beat. Specially like to recognise Prasanna efforts and service in both the latter mentioned areas. Breakfast team are brilliant too. Nothing is too much to ask. Can’t wait to see the new place in 2024
Bodde här 5 nätter i februari 2023
Svar från Mohamed Shawky – Hotel Manager 9 mars 2023
Dear Angela, Thank you for posting your online review.We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards,

10/10 Fantastiskt

hassan Baker

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was amazing everything was perfect
Bodde här 7 nätter i februari 2023
Svar från Mohamed Shawky – Hotel Manager 1 mars 2023
Dear Hassan, Thank you for posting your online review.We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards,

2/10 Väldigt dåligt

Randa

Affärsresenär
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
Probably the worst 5 star hotel I’ve ever stayed in. The service was terrible and every time I asked for help or support I was sent away.
Bodde här 4 nätter i februari 2023
Svar från Mohamed Shawky – Hotel Manager 24 feb. 2023
Dear Guest,We regret to learn that your recent experience with us was less than satisfying. Please accept our apologies for any inconvenience caused.We trust that you will give us another opportunity to provide you with a better experience and surpass your expectations the next time.Sincerely,

10/10 Fantastiskt

paolo

Gillade: Renlighet och personal och service
Ecce
Bodde här 4 nätter i februari 2023
Svar från Mohamed Shawky – Hotel Manager 20 feb. 2023
Dear Paolo,It is great to receive your flattering rating and feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Fantastiskt

ABDULRAHMAN

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
فندق فخم ونظيف ورائع
الفندق جميل وفخم ونظيف (ولا غلطة) ما شاء الله فعلاً مميز الفندق في كل شي النظافة والهدوء والشراحة والبوفيه وخدمة الغرف والدخول والخروج وتعامل الموظفين في الاستقبال وتمديد فترة الخروج إلى غير ذلك فعلاً المكان ولا غلطة
Bodde här 4 nätter i januari 2023
Svar från Mohamed Shawky – Hotel Manager 20 feb. 2023
Dear Abdulrahman,Many thanks for your flattering remark and 5-star rating.We look forward to your soon return to The Meydan Hotel.Best regards,

10/10 Fantastiskt

Mishel

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Marivic and Bed were the best house keeping staff for room 416 during my stay , I have been through thousands of properties This by far was the best house keeping service I received , was treated like royalties. & the rest of the staff were excellent , felt like living in Bukingham palace.
Bodde här 8 nätter i januari 2023
Svar från Mohamed Shawky – Hotel Manager 1 feb. 2023
Dear Mishel,Thank you for reviewing your stay at The Meydan Hotel. I am delighted to learn that you had an enjoyable experience with us. We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

10/10 Fantastiskt

Philip

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved this hotel. Rooftop pool was fabulous and the hospitality was excellent
Bodde här 5 nätter i januari 2023
Svar från Mohamed Shawky – Hotel Manager 1 feb. 2023
Dear Philip,I would like to take this opportunity to thank you for having chosen The Meydan Hotel for your recent stay.We appreciate your kind and positive review. I am most pleased to hear that you had a pleasant time with us.Hope to see you again in the near future.Kind regards,

8/10 Bra

Harris

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i januari 2023
Svar från Mohamed Shawky – Hotel Manager 23 jan. 2023
Dear Harris,Thank you for your online rating.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

2/10 Väldigt dåligt

constantine

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spa was out of order without any notice and rooms partying all night - no sleep
Bodde här 4 nätter i januari 2023
Svar från Mohamed Shawky – Hotel Manager 23 jan. 2023
Dear Constantine,We regret to read that we were not able to meet your expectations.If there is anything that we could do to provide you with a better experience the next time, please feel free to let us know as we are always looking to further improve.With best regards,

8/10 Bra

MOHAMED

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good stuff
Bodde här 1 natt i januari 2023
Svar från Mohamed Shawky – Hotel Manager 23 jan. 2023
Dear Mohamed,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Fantastiskt

Liudmila

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel and property, very big. Rooms are nice, just a bit smelly because of the wooden interior. Just a bit of an old smell
Svar från Mohamed Shawky – Hotel Manager 5 jan. 2023
Dear Liudmila,I am always pleased to receive feedback such as yours. My team and I are thrilled to hear that you enjoyed your time with us.We have duly noted your comments for improvements and we thank you for your valuable insights which will aid us to improve.We look forward to welcoming you again soon and retaining you as a fan of Meydan Hotels. Best regards,

10/10 Fantastiskt

Omar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel
Nice hotel, big rooms, helpful staff, nice view. The sliding door for refrigerator room can’t be closed which keeps the light running all the time and disturbing my sleep. The breakfast was good but could be improved with more choices. Bed is not that comfortable as 5 star hotel.
Bodde här 4 nätter i december 2022
Svar från Mohamed Shawky – Hotel Manager 29 dec. 2022
Dear Omar,Thank you for your online feedback further to your stay at The Meydan Hotel.Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services.We look forward to welcoming you again in a near future.Warm regards,Mohamed Shawky – Hotel Manager

8/10 Bra

Tom

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2022
Svar från Mohamed Shawky – Hotel Manager 12 dec. 2022
Dear Tom,We appreciate your excellent rating.We look forward to welcoming you again at The Meydan Hotel.Kind regards,

10/10 Fantastiskt

Amandeep

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A 1 no issues
Svar från Shalini Gupta - Guest Relations Supervisor 7 dec. 2022
Dear Mr. Amandeep, Warm Greetings from Meydan hotel Dubai! Thank you for staying at Meydan hotel and sharing your valuable feedback which encourages us to deliver our best customer service. We definitely looking forward to welcoming you back!

2/10 Väldigt dåligt

Bader

Reste i grupp, Affärsresenär
Gillade: Bekvämligheter
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
No Maintenance
Svar från Mohamed Shawky – Hotel Manager 13 dec. 2022
Dear Bader,We regret to read that we were not able to meet your expectations.If there is anything that we could do to provide you with a better experience the next time, please feel free to let us know as we are always looking to further improve.With best regards,

2/10 Väldigt dåligt

Bader

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bad Hospitality
Svar från Mohamed Shawky – Hotel Manager 12 dec. 2022
Dear Bader,I regret to learn about your disappointment with the hotel experience and would like to extend our sincerest apologies for the inconvenience caused.Rest assured that we have addressed your concerns with the respective departments and corrective measures will be taken accordingly to enhance our facilities and services.Once again, thank you for your valuable feedback. We look forward to welcoming you again soon and provide you with a better experience the next time.Sincerely,

2/10 Väldigt dåligt

Rosalynd

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
A very unsafe environment. The glass elevator broke down and the panic button did not work. Eventually after about 25 min of us screaming to get staff attention a guy came over and shrugged at us. After about 15 more minutes he grabbed his colleague who was also unsuccessful in getting us out of the elevator. Meanwhile the elevator was shifting between floors abruptly. Eventually my partner pried the doors open with his hands and we had to jump out. There was no apology from staff or check in with us done after. Furthermore we felt uneasy and uncomfortable during our stay here as the hotel staff treated us with hostility and in an unpleasant manner during the stay especially by the head waitstaff at breakfast. He would harass us and encourage us to leave breakfast as soon as we had finished our last bite. When we mentioned to the front desk our dissatisfaction with our stay and how we felt unsafe they brushed us off with offering us a free upgrade during our next stay with them, even though we expressly told them we did not wish to return due to our numerous safety concerns.
Bodde här 5 nätter i oktober 2022
Svar från Mohamed Shawky – Hotel Manager 2 nov. 2022
Dear Rosalynd,We appreciate you taking the time to provide us with your valuable comments about your recent experience at The Meydan Hotel.I deeply regret to hear about the difficulties that you have encountered, which are certainly not indicative of the standards that we are known for. Your comments are much appreciated as they are indeed crucial in supporting our improvement efforts. Rest assured that we will do our utmost to ensure that a similar incident will not take place again.Thank you once again for your feedback. We hope you will give us another opportunity to welcome you again in the very near future so that we may show you that we stand behind our commitment to grand hospitality. Sincerely,