We asked for an extra towel 3 times over the course of 8 hours and finally got it. Also when we checked in there was smokiness, we called the reception who told us they do not have smoking rooms, cut us off and then said they will call the front desk manager to see if they have other available rooms, we will be called back, after 4 nights, no call back at all, overall hotel is nice and good location, but service was disappointing and disrespectful.