Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 147 av 643 recensioner" "
10 - Fantastiskt
147
8 - Bra i betyg. 181 av 643 recensioner" "
8 - Bra
181
6 - Okej i betyg. 124 av 643 recensioner" "
6 - Okej
124
4 - Dåligt i betyg. 98 av 643 recensioner" "
4 - Dåligt
98
2 - Väldigt dåligt i betyg. 93 av 643 recensioner" "
2 - Väldigt dåligt
93
7,0/10
Renlighet
7,4/10
Personal och service
6,2/10
Bekvämligheter
6,6/10
Boendets skick och faciliteter
6,6/10
Hållbarhet
Recensioner
4/10 Dåligt
Judith, Ashburn
Reste med sin partner
20 apr. 2024
Gillade inte: Renlighet och boendets skick och faciliteter
The rooms at this property are ideal and well laid out, but unfortunately rundown. Not sure how to describe the terrible odor in our room...a combination of smoke, overpowering cleaning products and insecticide??? I know that all our clothing had to be washed immediately upon our return home because we brought the smell with us! The screen on the tv in our room was also damaged. This place needs ventilation and a makeover.
Judith
Bodde här 1 natt i april 2024
Svar från Hotel Management 21 apr. 2024
Dear Judith, Thank you for being our guest. Apologies for the disappointment and inconvenience caused in your suite; we empathize with your frustration regarding the lack of a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. We hope you give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
2/10 Väldigt dåligt
Kimmie
Reste med sin partner
12 apr. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was filthy,they placed a towel under the leaking air conditioner but the floor was still flooded. The fridge and counters had crumbs and filth on them. The toilet had feces on it. Looked like the maid had only touched the bed. When we went to request a new room they said they were full we asked for a refund. We were told we had to call on Monday and it would be approved, we left . We needed up receiving a voucher for a free stay and no refund. $120 wasted. Would not recommend to anyone.
Kimmie
Bodde här 1 natt i april 2024
Svar från Hotel Management 13 apr. 2024
Dear Kimmie, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management
2/10 Väldigt dåligt
Steven
10 apr. 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Shower did not work at all. No hot water in sink. no toiletries (front desk closed). Dirty.
Steven
Bodde här 1 natt i april 2024
Svar från Hotel Management 12 apr. 2024
Dear Steven, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management
4/10 Dåligt
LINCOLN
Reste i grupp
8 apr. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was completely covered in smoke in the hallways and the rooms.
We initially didn't have any towels in our room. There also wasn't extra toilet paper, and the one that was there was nearly finished. We had to go downstairs to request both.
The man at the front desk wasn't too helpful, but it appeared that he was the only one there.
LINCOLN
Bodde här 1 natt i april 2024
Svar från Hotel Management 10 apr. 2024
Dear LINCOLN, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you, and we will discuss this so that they are more customer-friendly. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management
6/10 Okej
Carl
8 apr. 2024
Gillade inte: Personal och service och boendets skick och faciliteter
Halls are dark and guests or staff left garbage In hallways. No toilet paper in bathroom and had to go down and get it. No chairs in room considering the rooms have kitchenettes and table but no place to sit. One heavy, stuffed chair in corner doesn’t count. Garbage under stuffed chair when I moved it. I’m being generous since the hotel was fully booked for the eclipse. Staff was overwhelmed but my comments refer to the overall state of the room. Facility just has a dark gloomy feel to it. Bathroom looks clean. Located in hotel filled area near the airport. Price was high for the room I got. That may be because every place was booked for the eclipse. I’m sure it is not as busy or the staff overworked as it is for my visit
Carl
Bodde här 1 natt i april 2024
Svar från Hotel Management 8 apr. 2024
Dear Carl, Thank you for reviewing our hotel during your trip. We appreciate you pointing out specific items you loved and places where we can improve. It is nice that you had a satisfactory stay in a location near the airport. However, we are sorry for your disappointment with the overall experience you had with us. We will share your comments with the person concerned for improvement. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
8/10 Bra
Sigrid
29 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Heating unit was noisy, making it difficult to sleep. Lobby and halls smelled like marijuana. I believe live full-time in this hotel, for whatever reasons.
More breakfast options would have been nice, like fruit and juice.
Otherwise, it was clean, spacious, and friendly staff.
Sigrid
Bodde här 1 natt i mars 2024
Svar från Hotel Management 1 apr. 2024
Dear Sigrid, We are grateful for your positive rating and sincerely hope your stay was enjoyable. Your feedback is invaluable in identifying areas for improvement in our guest services, and we are thankful for your insights. We apologize for any inconvenience you may have encountered during your visit, and we are committed to addressing the issues you have raised. We look forward to the opportunity of welcoming you back in the future and providing an enhanced experience.Sincerely,Hotel Management
2/10 Väldigt dåligt
Tynicia
Affärsresenär
26 mars 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have stayed in this location twice before yesterday. I was disgusted how dirty the hallway way carpet was I even seen animal feces on the carpet. Bags of open garbage overflowing in the hallway next to peoples door it smelled of cigarette smoke . The room was rundown looking it was missing the tv remote and I had to go get one after I called the front desk which I felt the worker should have had brought one up to me . I will never stay at this location again
Tynicia
Bodde här 1 natt i mars 2024
Svar från Hotel Management 27 mars 2024
Dear Tynicia, Thank you for your honest review of your stay at our hotel. We sincerely apologize for the unacceptable conditions you experienced during your recent stay. Cleanliness and guest comfort are our top priorities, and we deeply regret falling short of your expectations. Rest assured, we are addressing the issues with our team and implementing measures to prevent any recurrence. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
4/10 Dåligt
henry, waldwick
23 mars 2024
Gillade: Renlighet
henry
Bodde här 1 natt i mars 2024
10/10 Fantastiskt
Zaquia
16 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Zaquia
Bodde här 1 natt i mars 2024
4/10 Dåligt
k
9 mars 2024
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Hotel is very rundown and smells strongly of pot. Breakfast was a joke. Granola bars & tiny packaged muffins.
k
Bodde här 1 natt i februari 2024
Svar från Hotel Management 10 mars 2024
Dear k, Thank you for being our guest. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely,Hotel Management
10/10 Fantastiskt
Chuck
5 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A great place for a one-night stay on my way home
Chuck
Bodde här 1 natt i februari 2024
8/10 Bra
Lora
4 mars 2024
Gillade: Renlighet och personal och service
Lora
Bodde här 5 nätter i februari 2024
10/10 Fantastiskt
jennifer
1 mars 2024
jennifer
Bodde här 1 natt i februari 2024
2/10 Väldigt dåligt
Melissa
26 feb. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was no water, there was trash under the bed, the parking lot was full of garbage
I called about issues with the water and they said there was no maintenance until the morning so I could not even take a shower clean dishes or anything
They had no dish soap so I couldn’t wash my dishes either
This was horrible and I want a partial refund there should never be a situation where you have no hot water
The people upstairs were jumping up and down on the floor all hours of the night and nothing was done
This was awful, I want a partial refund
Melissa
Svar från Hotel Management 28 feb. 2024
Dear Melissa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
8/10 Bra
Elizabeth
Reste i grupp
25 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They need to check house keeping. Ashes on the window, incense sticks behind the toilet. I had to wipe the toilet seat.
Bed was just straightened it wasnt changed cos the pillow cases were wrinkled. Floor had prints on it.
Light bulb was burnt out. Either the toaster didnt work or the outlet was busted.
Elizabeth
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 26 feb. 2024
Dear Elizabeth, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management
10/10 Fantastiskt
KEVIN
23 feb. 2024
KEVIN
Bodde här 1 natt i februari 2024
10/10 Fantastiskt
KEVIN
23 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check in...
KEVIN
Bodde här 1 natt i februari 2024
6/10 Okej
Charol
21 feb. 2024
Gillade: Personal och service
Charol
Bodde här 1 natt i februari 2024
2/10 Väldigt dåligt
Francesca
Affärsresenär
20 feb. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff was nice but the small in the hallways of cigarettes and just plain filth!!! Music LOUD couldn’t get any sleep! Will never stay here again!!
Francesca
Bodde här 5 nätter i februari 2024
Svar från Hotel Management 21 feb. 2024
Dear Francesca, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems. Thank you for your kind words about our staff, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management
10/10 Fantastiskt
Christine
15 feb. 2024
Christine
Bodde här 1 natt i februari 2024
10/10 Fantastiskt
Amanda
13 feb. 2024
Gillade: Bekvämligheter
A
Amanda
Bodde här 1 natt i februari 2024
2/10 Väldigt dåligt
Mathew
Reste med familjen
11 feb. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk attendenant was on some sort of drugs or alcohol and was unable to form sentences and check us and 2 other people into our room after 10pm. After 45 minutes of trying, someone instructed him how to check us in over the phone. The police came and were circling the building on foot. My sheets were dirty, but I feared for my safety by asking for clean ones in the lobby late at night. My window was broken and didn't close and the toilet also didnt flush. This was the craziest experience I've ever had at a hotel. Do NOT stay here.
Mathew
Bodde här 1 natt i februari 2024
Svar från Hotel Management 12 feb. 2024
Dear Mathew, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
10/10 Fantastiskt
KEVIN
11 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked my stay. Staff is awesome 👍
KEVIN
Bodde här 1 natt i februari 2024
Svar från Hotel Management 12 feb. 2024
Dear KEVIN, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay and find our staff friendly and accommodating. We take pride in providing excellent services and exceeding guest's expectations, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
10/10 Fantastiskt
Zaquia
11 feb. 2024
Zaquia
Bodde här 1 natt i februari 2024
10/10 Fantastiskt
jasmine
Reste med sin partner
6 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the front desk staff and the fact that they had washer and dryers. Definitely worth the stay if you’re having renovations done on your home like I did. It also has a full kitchen
jasmine
Bodde här 2 nätter i januari 2024
10/10 Fantastiskt
Elizabeth
28 jan. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
For a price like that its pretty good. Affordable for quality. Loved it
Elizabeth
Svar från Hotel Management 29 jan. 2024
Dear Elizabeth, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at an affordable price. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management
2/10 Väldigt dåligt
Mercedes
14 jan. 2024
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
The stay was terrible. Rude and disrespectful neighbors, had to contact the police
Mercedes
Bodde här 2 nätter i januari 2024
Svar från Hotel Management 16 jan. 2024
Dear Mercedes, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
2/10 Väldigt dåligt
Kristi, Mount Kisco
14 jan. 2024
Kristi
Bodde här 1 natt i januari 2024
6/10 Okej
Patrick
14 jan. 2024
Patrick
Bodde här 1 natt i januari 2024
6/10 Okej
Trenika
13 jan. 2024
Trenika
Bodde här 1 natt i januari 2024
10/10 Fantastiskt
Brenton
Reste med sin partner
12 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Brenton
Bodde här 1 natt i januari 2024
2/10 Väldigt dåligt
Alvin
9 jan. 2024
Gillade inte: Renlighet och boendets skick och faciliteter
At night, the outside area doesn't look so bad, helps deceive what's coming next. Once i walked in i could feel and smell this was a welfare hotel. My room was DIRTY, STINKING. with BLOOD stained on the sink. It look like someone just got finished shooting up in this room. I spoke to
Alvin
Bodde här 1 natt i januari 2024
Svar från Hotel Management 11 jan. 2024
Dear Alvin, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management
6/10 Okej
Kathryn
Reste med sin partner, Reste med husdjur
6 jan. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Kathryn
Bodde här 1 natt i januari 2024
8/10 Bra
Fayrouz
4 jan. 2024
Fayrouz
Bodde här 3 nätter i december 2023
8/10 Bra
Tom
Reste med sin partner
3 jan. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Tom
Bodde här 1 natt i december 2023
10/10 Fantastiskt
Michael, Woonsocket
31 dec. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely accommodating
Michael
Bodde här 2 nätter i december 2023
10/10 Fantastiskt
ARCHEMEDES
Affärsresenär
28 dec. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ARCHEMEDES
10/10 Fantastiskt
Verifierad resenär
Affärsresenär
20 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 4 nätter i december 2023
6/10 Okej
Greg
17 dec. 2023
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Greg
Bodde här 1 natt i december 2023
10/10 Fantastiskt
Zaquia
17 dec. 2023
Zaquia
Bodde här 1 natt i december 2023
10/10 Fantastiskt
Ruthanne
Reste med familjen
17 dec. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was so nice. Room was great. Close to airport for early dlight.
Ruthanne
Bodde här 1 natt i december 2023
Svar från Hotel Management 17 dec. 2023
Dear Ruthanne, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that our friendly staff and comfortable rooms meet your expectations. Being close to the airport for your early flight is a convenience we strive to offer. We appreciate your feedback and hope to welcome you back for another great stay.Sincerely,Hotel Management
8/10 Bra
Dwight
16 dec. 2023
Dwight
Bodde här 1 natt i december 2023
8/10 Bra
marc
Reste med sin partner
7 dec. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing special. Decent place for the price.
marc
Bodde här 1 natt i november 2023
4/10 Dåligt
Darrell
26 nov. 2023
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Darrell
Bodde här 2 nätter i november 2023
8/10 Bra
Mario
Affärsresenär
26 nov. 2023
Gillade: Personal och service
Restaurant à proximité en voiture
Mario
Bodde här 2 nätter i november 2023
Svar från Hotel Management 28 nov. 2023
Dear Mario, Thank you for sharing your feedback about your recent stay at Extended Stay America. It's wonderful to know you found a restaurant conveniently located nearby, accessible by car. We hope you enjoyed your dining experience. If you have any specific recommendations or if there's anything else you'd like to share about your stay, feel free to let us know. We appreciate your feedback and look forward to welcoming you back. Safe travels!Sincerely,Hotel Management
8/10 Bra
Gina
Reste med sin partner, Reste med husdjur
26 nov. 2023
Gillade: Personal och service och boendets skick och faciliteter
Very friendly Staff, only 1elevator for the entire building, we stayed on the 3rd floor with our pet, it was very inconvenient to get to the elevator (located in the lobby across from the front desk) room could have been cleaner, there was hair in the bathtub
Gina
Bodde här 1 natt i november 2023
6/10 Okej
Elizabeth, Brossard
Reste med sin partner
24 nov. 2023
Gillade inte: Renlighet
Dirty pots were provided stating that they were sanitized. I have pictures of everthing. The microwave had dirt in it. The knobs on the stive were never cleaned. I would have asked for compensation but there was niine at the desk when I checked out.
Elizabeth
Bodde här 1 natt i november 2023
Svar från Hotel Management 26 nov. 2023
Dear Elizabeth, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7 and will check with the team for any improvement needed. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
10/10 Fantastiskt
Scott
Reste med sin partner, Reste med husdjur
22 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk staff were very friendly and polite the rooms are very very clean and comfortable
Scott
Bodde här 4 nätter i november 2023
Svar från Hotel Management 23 nov. 2023
Dear Scott, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management
2/10 Väldigt dåligt
Bruce
Affärsresenär
19 nov. 2023
Gillade inte: Personal och service
Computers need an upgrade
After traveling most of the day, i was looking forward to checking in and getting some rest. The house computer had "crashed" and i was unable to check in. I was told to come back in 15 minutes. Came back 30 minutes later and could still not check in.
Bruce
Bodde här 1 natt i november 2023
Svar från Hotel Management 19 nov. 2023
Dear Bruce, Thank you for choosing us. We are sorry for the inconvenience caused you on your arrival. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. In the meantime, connect with the hotel directly for assistance on the matter. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
6/10 Okej
Deepali
18 nov. 2023
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter