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Recensioner av Residence Inn Syracuse Carrier Circle

3 out of 5
Residence Inn Syracuse Carrier Circle
6420 Yorktown Cir, East Syracuse, NY

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 77 av 131 recensioner" "
8 - Bra i betyg. 34 av 131 recensioner" "
6 - Okej i betyg. 7 av 131 recensioner" "
4 - Dåligt i betyg. 7 av 131 recensioner" "
2 - Väldigt dåligt i betyg. 6 av 131 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Miriam

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Felt like home.
Bodde här 3 nätter i april 2024

8/10 Bra

Laquisha

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice stay. Love the room set-up. Comfortable and easy check in and out.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tyrone

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love the kitchen for longer stays.
Bodde här 1 natt i mars 2024
Svar från Kelly Foster, GM 1 apr. 2024
Dear Tyrone, Thank you so much for your Awesome review of our hotel! We are honored that you enjoyed your visit and that you found the kitchen to be just what you needed for an extended stay with us. We hope to host any future travels that you have near the Syracuse area and hope to always offer you a WOW experience when you visit. Thank you again and have a fantastic rest of your day and week!

2/10 Väldigt dåligt

Clifford, Ballston Lake

Reste med familjen, Reste med husdjur
Gillade inte: Boendets skick och faciliteter
I've stayed at this property in the past, and it's been good ... close to car events I participate in. The bad: This property seems to have gone downhill since my last stay. The first two rooms we were given, had issues .. first one no heat. Second room had a major water leak in the kitchen .. finally the 3rd room was acceptable ... but overall I was highly dissatisfied with having to move 3 times to get to a room that wasn't plagued with issues. Not likely to go back. Clerk notified the manager, but the manager never contacted me to discuss the issues.
Bodde här 2 nätter i mars 2024
Svar från Jennifer Cruz 25 mars 2024
Good Morning Cliffard , We are sorry you had a difficult stay . While you came to the desk the I did express concern as well as wave your pet fees for the inconvenience. Unfortunately we can not change rates or give rebates when booking through a third party as we discussed with you while you were at the desk . We apologize for the heater not working .

10/10 Fantastiskt

Natalia

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
New, very nice and clean hotel in excellent condition. Friendly, quick and helpful staff. I was very surprized- these days you don't see many hotels that are so well maintained. Good job of hotel management!
Bodde här 2 nätter i mars 2024
Svar från Jennifer Cruz 25 mars 2024
Thank you for your kind words ! See you next time

10/10 Fantastiskt

Jennifer

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay…very nice hotel!
Bodde här 1 natt i mars 2024
Svar från Kelly Foster, GM 25 mars 2024
Dear Jennifer, Thank you so much for your wonderful review of our hotel and team! We are honored that you enjoyed your recent visit with us and look forward to hosting any future travels that you have near the Syracuse area. We hope to always offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!

10/10 Fantastiskt

Beth

Bodde här 1 natt i mars 2024
Svar från Jennifer Cruz 25 mars 2024
Thank you for your kind rating !

8/10 Bra

Martin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Kelly Foster, GM 20 dec. 2023
Dear Martin, Thank you for your review of our hotel during your stay in November. We strive to give you the best experience possible and will do everything within our power to make that happen. If there is ever anything that we can do to improve your experience with us, please let anyone on my team know. Thank you!

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was fine for a basic stay. My room was clean but had a slight stale cigarette odor. Sheets were kind of scratchy. Bed itself was comfortable, and I liked the huge bathroom sink area and the kitchenette was well equipped. The rooms enter off an exterior corridor and its noisy. There's a wood burning fireplace in the room, which was kind of weird, and the damper was noisy when it was windy. Breakfast was fine except the coffee was the worst I've ever had.
Bodde här 1 natt i september 2023
Svar från Kelly Foster, GM 21 sep. 2023
Dear Andrew, We thank you so much for sharing the details of your experience with us and will certainly use your feedback as an opportunity to improve our operations. We look forward to hosting any future trips you make to the Syracuse area and we hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day!

6/10 Okej

Val, Toronto

Reste med familjen
Gillade: Bekvämligheter
Perfect for a stop if you’re tired from driving and want supper in you room. Wegmans is just six minutes away. Room has full kitchen.
Bodde här 1 natt i augusti 2023
Svar från Kelly Foster, GM 21 sep. 2023
Dear Val, I thank you so much for your positive feedback about your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do everything within our power to make that happen. I thank you again and hope that you have a fantastic rest of your day and week!

10/10 Fantastiskt

Sally

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Kelly Foster, GM 21 sep. 2023
Dear Sally, Thank you so much for your Wonderful review of our hotel! Our team is truly honored that you enjoyed your recent experience and we look forward to hosting any future travels that you have to the Syracuse area. We hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day!

2/10 Väldigt dåligt

Kim

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was old and unkept. They ask if you want daily housekeeping but only sent someone once and did not do a thorough cleaning. Trash was left outside our door. A twin sheet was left for a queen sofa bed and when we called , we were told, they were out. Our check in clerk was very dry and not welcoming. The carpet was dirty. It was the worse Marriott I have ever visited. If I had not booked through Expedia with required me to prepay for stay, I could have at least found another place. For this reason, I will not be booking through Expedia again. The pictures look nothing like the property. I feel scammed.
Bodde här 3 nätter i augusti 2023
Svar från Kelly Foster, GM 21 sep. 2023
Dear Kim, I am so very sorry that you did not enjoy your recent experience at our hotel. Please know that we are recently under new ownership and look forward to using your feedback to improve our operations. We do hope that you choose to stay with us when your travels bring you back through Syracuse and we hope to offer you a WOW experience at that time. I thank you again and hope that you have a fantastic rest of your day and week!

10/10 Fantastiskt

Arif

Bodde här 1 natt i augusti 2023
Svar från Kelly Foster, GM 21 sep. 2023
Dear Arif, Thank you so much for your Awesome review of our hotel! We strive to give you the best experience possible when you visit and hope to always offer you a WOW experience when you visit in the future as well. I thank you again and hope that you have a fantastic rest of your day and week!

6/10 Okej

Tiffany

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The air was very damp in our room. There were fruit flies present before we arrived and throughout our stay. We also found two spiders, and a green bottle fly in our room. The bed was comfortable but slept very warm. Breakfast was mediocre. There were pots and one pan, but no skillet. Our stay was just okay.
Bodde här 5 nätter i augusti 2023
Svar från Kelly Foster, GM 21 sep. 2023
Dear Tiffany, I am so sorry that you did not have an Awesome experience during your visit with us. Please know that we will use your feedback as we are able to improve our operations. We hope to offer you a WOW experience the next time that you visit. Thank you and have a fantastic rest of your day!

10/10 Fantastiskt

Erin K.

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thank you for a wonderful stay!
Bodde här 5 nätter i juli 2023
Svar från Kelly Foster, GM 21 sep. 2023
Dear Erin K., You are so welcome!!

8/10 Bra

Pilar

Gillade: Personal och service och boendets skick och faciliteter
The suite was so spacious
Bodde här 6 nätter i juli 2023

4/10 Dåligt

Bill

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Was expecting a pool and hot tub both were out of service this and breakfast were the main reason for choosing this hotel and both were a disappointment.
Bodde här 3 nätter i juni 2023

10/10 Fantastiskt

Val, Toronto

Gillade: Personal och service och boendets skick och faciliteter
Huge rooms with full kitchen.
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Hourvash

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
They upgraded our room for free
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Joseph

Bodde här 1 natt i mars 2023

6/10 Okej

Mariah

Reste med sin partner
Gillade: Renlighet och personal och service
I thought the property was very clean. I loved the large sized room. Loved the kitchen and all the amenities in the kitchen. Our room was very clean. Very large refrigerator and dishwasher included. I did not like that I had to drive to breakfast. My mattress sent me to the chiropractor. I cannot speak to every mattress at the facility but I know ours was not good.
Bodde här 1 natt i februari 2023

8/10 Bra

Jennifer, Houston

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you simply need a place to stay - the property choice is fine. There are very limited dining options nearby and definitely no activities.
Bodde här 2 nätter i oktober 2022
Svar från Jason, AGM Specialist 15 dec. 2022
Thanks so much for sharing the details of your stay with us! We hope to see you again soon!

6/10 Okej

Nayeli

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Nice but there was no hand soaps & a bunch of cluster in the closet .
Bodde här 1 natt i oktober 2022

8/10 Bra

Debra

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Syracuse visit
nice comfy suite with kitchen, perfect for a friend visit. Outdoor fire pit with seating and tables.
Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Linda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were clean and comfortable. Breakfast was good. Friendly staff. We wished the pool had been open..
Bodde här 1 natt i augusti 2022

8/10 Bra

cathy

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2022

6/10 Okej

Kenneth

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Disappointing stay
The staff were doing the best they can with the condition of understaffing. Pool was closed and so was their sister hotel next door. This was very disappointing as I booked this hotel for their outdoor pool and the extreme heat. I asked for a discount and they said the only option we had was to cancel without penalty, which we could not do as we were already there and had a dog with us. No coffee cups at breakfast Sunday morning.
Bodde här 2 nätter i juli 2022

8/10 Bra

Julie

Bodde här 1 natt i juni 2022

10/10 Fantastiskt

tara

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family trip for Niagara and Boxing Hall of Fame
I traveled with my mom and husband for the boxing hall of fame induction weekend and a day trip to Niagara. we chose this hotel because it was close to the boxing events. We also chose it because it allowed my mom to have her own bedroom and bathroom and also had family space. We enjoyed our stay, the staff respected our request for privacy and gave us what we needed on request. Our only complaint is that the fire pit, pool, and jacuzzi were not operational. The staff apologized over and over. It wasnt that big of a deal because we were not traveling with small kids, it was chilly and rainy a few days plus we didnt have much downtime. If it was hotter it may have been a bigger deal. Overall if we traveled to the area again we would for sure stay here!
Bodde här 5 nätter i juni 2022

10/10 Fantastiskt

Heather

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very helpful!
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

Ruth

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This hotel was absolutely wonderful. All the amenities you could ask for. The staff was very helpful & friendly. I would stay there again in a heartbeat!!
Bodde här 1 natt i mars 2022

10/10 Fantastiskt

Deanne Marie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were amazing. The room was large and perfect for what I needed.
Bodde här 28 nätter i februari 2022

2/10 Väldigt dåligt

Gabrianna

Reste i grupp, Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Manager was very rude and racist, he wasn’t even there to physically help and over the phone he still wasn’t any good. Terrible customer skills
Bodde här 1 natt i februari 2022

10/10 Fantastiskt

Don

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff incredibly helpful, especially Ada.
Bodde här 1 natt i januari 2022

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i januari 2022

10/10 Fantastiskt

William

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021

8/10 Bra

Kathleen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Drew

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The fireplace was real. Breakfast could have been a little better. Suite was awsome. Amazing price.
Bodde här 3 nätter i april 2021

10/10 Fantastiskt

laura

Reste med familj och småbarn
Gillade: Personal och service och boendets skick och faciliteter
I think all staff was excellent except on staff on Sunday morning at the breakfast nook was rude
Bodde här 2 nätter i december 2021

8/10 Bra

william

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2021

10/10 Fantastiskt

Keith

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent travel oasis
Such a relief while traveling to arrive at a friendly, clean, spacious suite. Everything was wonderful.
Bodde här 1 natt i oktober 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overnight stay
We enjoyed our overnight stay at this hotel. Check in was made very easy and pleasant by Richard. Room was clean and well kept up. We would definitely stay here again when in town.
Bodde här 1 natt i september 2021

8/10 Bra

Lynn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed the general appearance both indoor and outdoor. The outside fire-pit was enjoyable in the early Fall evenings. Also appreciated the easy breakfast with nice options each morning! One area of disappointment was the maid service. In the 4 full days we stayed there we never received room service of any kind? Maybe this is the norm for extended stay properties but a quick tidying up every few days w/clean towels would have been appreciated.
Bodde här 4 nätter i september 2021

10/10 Fantastiskt

Cristina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Area places was good
Bodde här 1 natt i september 2021

2/10 Väldigt dåligt

Lindsey

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The Expedia website is a joke. I put in the dates i requested for my stay and the website went and changed them...i noticed the problem and immediatly Called expedia and the hotel. I got a run around and lost 180. I explained that the website had altered my dates 2 min after i hit submit payment. Be AWARE OF BOTH EXPEDIA AND THIS HOTEL WEBSITE!!!!
Bodde här 1 natt i september 2021

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was good
Bodde här 2 nätter i augusti 2021

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Large suite was a saviour for our family of 5
Lovely stay, clean and spacious room.
Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

Jaime

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worked around the issues
When we arrived we were told the room wasn't ready and they had til 6 to let us check in which was upsetting. I called back at 3:30 and wad told a guest from the prior night was not giving up my room. He left and had his stuff there and was not answering their calls. They assuned he intended to stay again and have them charge his card. They offered me 2 rooms insteaf of the 2 bedroom suite which wasn't ideal because we had activities planned with the kids and it woukd have been nice to have the shared room and separate living room. We made the best of a bad situation and worked around it and the kids enjoyed the pool. The gentleman working the pool and keeping the towels stocked was extremely pleasant and went out of his way to greet guests and check on them. His name was Kyle i believe and he really went above and beyond. The breakfast was very good for a complimentary breakfast and offered more than I expected. Overall they did their best to handle an awkward situation and we had a nice stay despite the hiccups
Bodde här 1 natt i augusti 2021

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Poor security; deadbolt jammed and could not be used. Bags of garbage stacked by the entrance to our room.
Bodde här 1 natt i juli 2021

10/10 Fantastiskt

Janice

Bodde här 27 nätter i juli 2021