Utsikt från boendet

Recensioner av Apex Grassmarket Hotel

4 out of 5
Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Scotland

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 591 av 1016 recensioner" "
8 - Bra i betyg. 285 av 1016 recensioner" "
6 - Okej i betyg. 81 av 1016 recensioner" "
4 - Dåligt i betyg. 43 av 1016 recensioner" "
2 - Väldigt dåligt i betyg. 16 av 1016 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

8,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Madelene

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint och centralt!
Fantastiskt läge och ett väldigt trevligt hotell. Nära till alla sevärdheter!
Bodde här 1 natt i februari 2024
Svar från Paul / Assistant Night Manager 5 feb. 2024
Dear Madelene,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

4/10 Dåligt

Hans

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dyrt hotell som inte lever upp till priset
Jag reser ofta, både i tjänsten och privat. Är sällan missnöjd och lämnar dåliga omdömen. Men detta hotell har förvisso ett bra läge, men lever inte upp till sitt höga pris. Jag återkommer inte till detta hotell.
Bodde här 2 nätter i september 2023
Svar från Judita 16 sep. 2023
Dear Hans,Thank you for staying at Apex Grassmarket Hotel and taking your time to share your feedback. We are glad to see you found our hotel's location convenient, however I would like to express my sincerest apologies we did not exceed your expectations this time. Should you wish to provide more details as to what not went well during your stay, please do not hesitate to reach out to us. We strive to improve our services for the guests and your input is valuable to us. Once again thank you and hope you had safe onwards journey,Kind regards,Judita Venskauskaite

10/10 Fantastiskt

Eva

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juni 2023
Svar från Antonio 14 juni 2023
Dear Eva,Thank you so much for giving us a nice review!We greatly appreciate your support and feedback. Your satisfaction is our top priority, and we're thrilled that we were able to exceed your expectations.Antonio ReceptionApex Grassmarket hotel

8/10 Bra

sebastian

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i maj 2023
Svar från Angelika I Duty Manager Apex Grassmarket Hotel 25 maj 2023
Dear Sebastian,Thank you for taking the time to provide a feedback of your experience. It is greatly appreciated.We are glad to read that you have enjoyed your stay. We hope to have an opportunity to welcoming you back in the future.Kind regards,

6/10 Okej

Pernilla

Bodde här 3 nätter i april 2023
Svar från George M 20 apr. 2023
Thank you for taking the time to review your stay with us. If you would like to share more detail about your overall experience please do not hesitate to contact us

10/10 Fantastiskt

Anne-Marie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The people working were amazing. Love this hotel.
Bodde här 3 nätter i januari 2023
Svar från Kris Duty Manager 17 jan. 2023
Dear Anne-Marie,Thank you so much for such lovely feedback, we really appreciate this. See you soon.Warm regardsReception Team

8/10 Bra

Kaysa

Reste i grupp
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bra men inte jättebra
Ofta kö och väntan att checka in Inte välstädat i ett av våra rum. Fartränder i toaletten är inte kul. Ligger jätte bra med nära till det mesta. Typisk brittisk frukost med ett stycke trumpen personal. Så klart var flertalet personal trevlig.
Bodde här 3 nätter i april 2022
Svar från Reception 5 maj 2022
God Eftermiddag Thank you for staying with us at Apex Grassmarket and for finding the time to write a review, providing valuable feedback on your experience. I am glad to read you have enjoyed our central location and found our team helpful, but I was sorry to read about some of the issues that made the stay less than perfect for you. We strive for all our guests to leave wanting to return, and sadly, on this occasion, this appears to not have happened. I have taken note of your comments and I will surely look into it and implement your suggestion in our future training plans. Vi hoppas ni har en trevlig helg. Thyra

10/10 Fantastiskt

Maryellen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location! Comfortable, clean and spacious room. Helpful, friendly staff. Would definitely return.
Bodde här 6 nätter i maj 2024
Svar från Paul / Assistant Night Manager 12 maj 2024
Dear Maryellen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to everything
Bodde här 2 nätter i maj 2024
Svar från Paul / Assistant Night Manager 13 maj 2024
Dear Michael,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

2/10 Väldigt dåligt

Debra

Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Julia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved where the hotel was located in Grass Market. The view of the castle from our room was absolutely amazing. Although there wasn't a lot of retail stores in the area, it was easy to hop on a bus or get an Uber. The restaurant selection in Grass Market was plentiful. And the staff was extremely accommodating . We will definitely stay there again.
Bodde här 3 nätter i april 2024
Svar från Paul / Assistant Night Manager 11 maj 2024
Dear Julia,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 Okej

Todd, Loveland

Gillade inte: Personal och service och boendets skick och faciliteter
Location was good…. Hotel very average. No air conditioning. Shower situation with VERY high tub to step over awkward and not safe. Lots of steps from street level to check-in very unusual and difficult.
Bodde här 3 nätter i maj 2024
Svar från Paul / Assistant Night Manager 10 maj 2024
Dear Todd,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature control. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

8/10 Bra

Yvette

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you want location and convenience, choose APEX Grassmarket! An amazing stay after a long journey from Sydney. A castle room with the most brilliant view and we wanted for nothing. The room was clean and our stay was easy on the 4th floor. We parked in the carpark with any issues and we highly recommend for convenience, location, access, price and service!
Bodde här 2 nätter i april 2024
Svar från Paul / Assistant Night Manager 7 maj 2024
Dear Yvette,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Bra

Jon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location in old town Edinburgh! Walk to everything. Great pubs and food options just outside your door. Beware of noise on Friday/Saturday nights if your window is open. Room on fourth floor got hot.
Bodde här 3 nätter i april 2024
Svar från Paul / Assistant Night Manager 6 maj 2024
Dear Jon,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Bra

Ginger, Morgan Hill

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel in excellent location. Great breakfast options and good service. Alisdair on the front desk was the highlight of our stay. He was kind, friendly, and went above and beyond to welcome us to the hotel. He made sure my husband was able to park in their full lot, took our luggage to our room while we parked, and took a few moments to wish us well on our departure.
Svar från Paul / Assistant Night Manager 5 maj 2024
Dear Ginger,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Fantastiskt

Doug

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great View of the Castle
Bodde här 5 nätter i april 2024
Svar från Paul / Assistant Night Manager 4 maj 2024
Dear Doug,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bra

STEPHAN, candiac

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Renlighet
Emplacement
Bodde här 1 natt i maj 2024
Svar från Paul / Assistant Night Manager 3 maj 2024
Dear Stephan,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Fantastiskt

Harry

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice Location ans super friendly staff
Bodde här 3 nätter i april 2024
Svar från Reception 2 maj 2024
Dear Harry,Thank you for sharing your kind words about your recent stay with us. We're thrilled to hear that you enjoyed our hotel's location and that our staff left a positive impression on you with their friendliness.Ensuring our guests feel welcomed and well taken care of is a top priority for us, and we're delighted that our team could enhance your experience during your time with us.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out.Warm regards,

6/10 Okej

Kristy

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
For the price it was not up to par. The outlets did not work. We were place on the first floor and could everything from outside. It was so noisy we did not sleep the night. Horrible.
Bodde här 3 nätter i april 2024
Svar från Reception 2 maj 2024
Dear Kristy,Dear guest,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet your expectations.We apologize for the inconvenience caused by the non-functional outlets in your room. This is certainly not the standard of service we strive to provide, and we regret any inconvenience this may have caused during your stay. Your feedback has been shared with our maintenance team to ensure that this issue is promptly addressed.We understand that noise disturbances can significantly impact the quality of your stay, and we apologize for any discomfort you experienced due to noise from outside. Please know that we take guest comfort and satisfaction very seriously, and we will take additional measures to minimize noise disturbances in the future.We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

10/10 Fantastiskt

ANGELA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location for exploring the old town. Rooms very comfortable and roomy. Fan provided kept us cool. Food very good at breakfast. Staff very helpful.
Bodde här 3 nätter i april 2024
Svar från Dave 1 maj 2024
Dear Angela, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Fantastiskt

Doug

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A gem on Grassmarket! What a beautiful view of the Castle. Superb service. A five star facility for sure!
Bodde här 3 nätter i april 2024
Svar från Reception 30 apr. 2024
Dear Doug,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the stunning view of the Castle and that our service met your expectations. It's always our goal to provide a five-star experience for our guests, and we're delighted that we could deliver on that for you. We hope to welcome you back again soon!Kind regards

10/10 Fantastiskt

Bryan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a perfect hotel! You couldn’t ask for a better location, so close to everything…very walkable, safe at night. Rooms were clean and the staff very helpful. Food and drinks were awesome. Will definitely book again if we are ever in Edinburgh again.
Bodde här 2 nätter i april 2024
Svar från Reception 30 apr. 2024
Dear Bryan,We're delighted to hear that you had such a fantastic experience with us! It's wonderful to know that our central location made exploring Edinburgh easy and safe for you, and we're thrilled that you found our rooms clean, our staff helpful, and our food and drinks to your liking. We'd be honored to host you again whenever your travels bring you back to Edinburgh. Thank you for choosing us!Warm regards

8/10 Bra

Jesse

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Dave 1 maj 2024
Dear Jesse, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

8/10 Bra

Maddie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was good. Parking was tight. Bed was extremely uncomfortable.
Bodde här 2 nätter i april 2024
Svar från Reception 30 apr. 2024
Dear Maddie,Thank you for sharing your feedback with us. We're glad to hear that you found our property satisfactory overall. We apologize for any inconvenience you experienced with our parking situation and for the discomfort of the bed. Your comments are valuable to us, and we will certainly look into ways to improve in these areas. If you ever decide to stay with us again, please don't hesitate to let us know how we can make your stay more comfortable. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Kind regards

10/10 Fantastiskt

timothy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and facilities were good.
Bodde här 2 nätter i april 2024
Svar från Reception 2 maj 2024
Dear Timothy,Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed our hotel's great location and found our facilities to your satisfaction.Providing a convenient and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these aspects.We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Exceptional customer service by two young front desk staff
Bodde här 3 nätter i april 2024
Svar från Reception 27 apr. 2024
Dear Michael,We're delighted to hear about your exceptional experience with our front desk staff! Providing outstanding customer service is at the heart of what we do, and we're thrilled that two of our team members made such a positive impression on you. We'll be sure to pass along your kind words to them as recognition for their dedication. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Kind regards,

8/10 Bra

barry

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Top stay
Bodde här 1 natt i april 2024
Svar från Reception 27 apr. 2024
Dear Barry,Thank you for your brief but positive review! We're thrilled to hear that you had a top-notch stay with us. If there's anything specific you loved about your experience or any feedback you'd like to share, we'd love to hear it. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Kind regards

10/10 Fantastiskt

Micah

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a room with a view of Edinburgh castle, fanrastic!
Bodde här 3 nätter i april 2024
Svar från Reception 27 apr. 2024
Dear Micah,That sounds absolutely breathtaking! We're delighted that you enjoyed the view of Edinburgh Castle from your room. It's truly one of the highlights of staying with us. Thank you for sharing your experience, and we hope you'll come back to enjoy more of our fantastic views in the future!Kind regards

10/10 Fantastiskt

Cristina

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Accessible to restaurants
Bodde här 4 nätter i april 2024
Svar från Dave 1 maj 2024
Dear Cristina, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Fantastiskt

Pauline

Reste i grupp
The hotel was very clean. The staff was very professional, and the area was wonderful to walk all through the Edinburgh castle area and more.
Bodde här 4 nätter i april 2024
Svar från Reception 27 apr. 2024
Dear Pauline,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be very clean and our staff to be professional. It's fantastic to know that you enjoyed exploring the Edinburgh Castle area and beyond. We strive to provide a memorable experience for all our guests, and we're delighted that you had such a positive stay. We hope to have the pleasure of welcoming you back for another wonderful visit soon!

10/10 Fantastiskt

Carol

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Dave 1 maj 2024
Dear Carol, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Fantastiskt

Kathleen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel had amazing views of Edinburg Castle and was in close proximity to many of Edinburg’s historic sites. The room was comfortable and the staff were friendly and helpful.
Bodde här 1 natt i april 2024
Svar från Reception 23 apr. 2024
Dear Kathleen,Thank you for sharing your experience! It sounds like you had a wonderful stay at our hotel. We're thrilled to hear that you enjoyed the breathtaking views of Edinburgh Castle and found our location convenient for exploring the city's historic sites. Providing comfortable rooms and friendly, helpful staff are top priorities for us, so we're delighted that you felt well taken care of during your visit. We appreciate your kind words and hope to welcome you back again soon!Kind regards,Judita

10/10 Fantastiskt

Domenico

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service, and awesome location
Bodde här 2 nätter i april 2024
Svar från Reception 23 apr. 2024
Dear Domenico,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and our awesome location. Providing a memorable experience for our guests is what we strive for, and we're delighted that we succeeded during your stay. We hope to have the pleasure of welcoming you back again soon!

8/10 Bra

Ramin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gute saubere Unterkunft
Bodde här 2 nätter i april 2024
Svar från Paul / Assistant Night Manager 22 apr. 2024
Dear Ramin,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Fantastiskt

Morgan

Bodde här 3 nätter i april 2024
Svar från Paul / Assistant Night Manager 12 maj 2024
Dear Morgan,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fantastiskt

Robert Anthony

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Will say this is a great place to stay.
Bodde här 2 nätter i april 2024
Svar från Paul / Assistant Night Manager 19 apr. 2024
Dear Robert Anthony,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fantastiskt

Victoria

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent location with a view of Edinburgh castle out our window.
Bodde här 1 natt i april 2024
Svar från Paul / Assistant Night Manager 19 apr. 2024
Dear Victoria,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bra

Catherine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The only challenge was the bathroom configuration. It was difficult for older persons to get in and out of the shower/bath as it was quite high and there was no handrail to steady oneself. The hotel has stairs going into reception and to the elevator. Hotel staff were excellent about helping with bags.
Bodde här 2 nätter i april 2024
Svar från Paul / Assistant Night Manager 19 apr. 2024
Dear Catherine,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,Paul / Assistant Night Manager

10/10 Fantastiskt

Linda

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was excellent. Close to shopping dining and entertainment. The staff were extremely nice and accommodating. They went above and beyond to address any issues.
Bodde här 4 nätter i april 2024
Svar från Paul / Assistant Night Manager 15 apr. 2024
Dear Linda,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bra

Anett

Reste med familjen
Gillade inte: Renlighet
Sehr gut gelegen. Alles zu Fuß erreichbar.
Bodde här 7 nätter i april 2024
Svar från Paul / Assistant Night Manager 15 apr. 2024
Dear Anett,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Fantastiskt

Frank

Bodde här 1 natt i april 2024
Svar från Paul / Assistant Night Manager 3 maj 2024
Dear Frank,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fantastiskt

Beth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super close to Edinburgh castle
Bodde här 3 nätter i mars 2024
Svar från Paul / Assistant Night Manager 14 apr. 2024
Dear Beth,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fantastiskt

YANKUO

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great!
Bodde här 1 natt i april 2024
Svar från George Miliaras 10 apr. 2024
Thank you for choosing Apex Grassmarket Hotel for your recent stay in Edinburgh. We're delighted to hear that your experience with us was great overall.Your satisfaction is our top priority, and we're thrilled that everything met your expectations during your time with us. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel

8/10 Bra

Dave

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Yup
Bodde här 2 nätter i april 2024
Svar från Paul / Assistant Night Manager 9 apr. 2024
Dear Dave,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Fantastiskt

Beth

Bodde här 1 natt i april 2024
Svar från Dave 1 maj 2024
Dear Beth, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

8/10 Bra

Helen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från George M 10 apr. 2024
Thank you for your review and for your stay.

10/10 Fantastiskt

Erin

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to all the things we wanted to see in Edinburgh and all within walking distance. Would stay here again!!
Bodde här 2 nätter i april 2024
Svar från Paul / Assistant Night Manager 9 apr. 2024
Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bra

Theodore

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Paul / Assistant Night Manager 6 apr. 2024
Dear Theodore,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

6/10 Okej

GABRIEL

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The bathroom was a little uncomfortable. Only have the shower had a screen so some water would spill out. The toilet seats were oddly shaped for a smaller person. Otherwise the hotel was nice.
Bodde här 3 nätter i april 2024
Svar från Gergely 6 apr. 2024
We truly appreciate your valuable feedback, as it helps us to continuously improve our services. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.

8/10 Bra

Alex

Bodde här 2 nätter i april 2024
Svar från Paul / Assistant Night Manager 14 apr. 2024
Dear Alex,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,