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Recensioner av Cumberland Hotel

3 out of 5
Cumberland Hotel
1 West Coates, Edinburgh, Scotland

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 96 av 405 recensioner" "
8 - Bra i betyg. 176 av 405 recensioner" "
6 - Okej i betyg. 89 av 405 recensioner" "
4 - Dåligt i betyg. 32 av 405 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 405 recensioner" "

8,2/10

Renlighet

8,0/10

Personal och service

8,2/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Great stay at great hotel near the center of town.
Bodde här 1 natt i augusti 2023

6/10 Okej

Cecilia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Överraskningar
Torsdag till tisdag. 1 byte och en dammsugning. Vissa dgr inget alls. Ingen info om att restaurangen på hotellet inte är öppen. Endast frukost. Måste betalas iförväg. Detta samt att hotellet låg mellan två områden. Personalen försökte dock att lösa problem.
Bodde här 5 nätter i december 2022

2/10 Väldigt dåligt

Mark

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rubbish!!
Understaffed . Closed , rooms stank
Bodde här 2 nätter i september 2021
Svar från Caitlin 23 sep. 2021
Dear Mark, Thank you for your feedback. We regret to hear you did not enjoy your stay with us and all we have to offer. Kind regards,

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2019
Svar från Caitlin from reservations 2 sep. 2019
Dear Anna, Thank you for your lovely feedback. We are happy to hear you enjoyed your time with us and all we have to offer. We hope we may be fortunate enough to welcome you back in the future. Kind regards,

6/10 Okej

Per-Åke

Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i maj 2019
Svar från Caitlin from reservations 1 juni 2019
Dear Per, Thank you for your feedback. We are pleased to hear you enjoyed your time with us and all we have to offer our guests. Apologies for any inconveniences experienced during your time with us but we hope that we may be fortunate enough to welcome you back in the future. Kind regards

6/10 Okej

Peter

Gillade: Renlighet och personal och service
Hotellet ligger lite tråkigt till om man kommer utan bil. Frukosten god och rikhaltig (traditionalist breakfast). Rummet något trångt.
Bodde här 5 nätter i juli 2018
Svar från Reservations 31 aug. 2018
Dear Peter, Thank you for your feedback, it is greatly appreciated. We hope you had an enjoyable stay with us and will do our best to improve on the points you raised. We hope to welcome you back in the future. Kind regards

8/10 Bra

Michael

Gillade: Renlighet och personal och service
Tur i Edinburg
Dåliga sängar och trycket i duschen var inte bra annars är vi nöjda
Bodde här 3 nätter i juli 2018
Svar från Reservations 31 aug. 2018
Dear Michael, Thank you for your feedback. We will try our best to improve on the points you raised but hope that otherwise you had an enjoyable stay with us. We hope to welcome you back in the future. Kind regards

8/10 Bra

Filip

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i juli 2017

8/10 Bra

Linnea

Gillade: Renlighet, personal och service och rummets bekvämlighet
trevligt
Helt okej hotell i utkanten men ändå nära till allt.
Bodde här 4 nätter i juni 2017

6/10 Okej

Eva, Göteborg

Promenadavstånd till centrum
Trevligt litet hotell. Ganska enkel standard, men ok då vi bara skulle stanna en natt. Badrummet lite slitet och vattentrycket dåligt. Promenadavstånd till Edinburgs centrum, ca 20 min. Bra att hotellet har en egen parkering. Jag skulle kunna tänka mig att bo här igen.

4/10 Dåligt

Lars, SKÄRHAMN

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
FAWLTEY TOWERS
fICK KÄNSLAN AV ATT DET VAR SOM ATT BO PÅ FAWLTEY TOWERS VI FICK MÅNGA SKRATT.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Lätt att ta sig till och från.
Detta var ett hotell som passade mina önskemål väldigt bra. Gångavstånd till centrum, lätt att ta sig till från flygplatsen å lätt att ta sig från. Bussen stannar precis utanför hotellet.

8/10 Bra

petter

Gillade: Renlighet och rummets bekvämlighet

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Michelle, Renfrew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good hotel, nice and clean, friendly helpful staff. We didn’t always have hot water
Bodde här 3 nätter i maj 2024

8/10 Bra

Iffat

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Bastian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good
Bodde här 1 natt i april 2024

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We asked for a double room but was given a twin, staff were no where to be seen when we tried to question. Room was cold, and smelled musty, almost damp. The room and the bathroom need to be updated, facilities were poor. You have to pay £10 to park your car which is unreasonable considering. Wouldn’t recommend.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Lynsey

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy access to bus lines and to airport. Comfortable rooms and adequate facilities.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Joan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The stay was great, the room was clean and had everything you need. The breakfast was great and the staff was very helpful in offering recommendations.
Bodde här 2 nätter i november 2023

8/10 Bra

Brian

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Could have used a second to room
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Marcelo

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Experiência decepcionante
O hotel parece bonito por fora, mas por dentro é terrível. Três fatores principais contribuíram para minha avaliação: recepção, limpeza, e qualidade da cama. 1) Recepção: o hotel é arcaico e não é permitido early check in mesmo que tenha quartos livres, cheguei as 13:00 e tive que deixar minhas malas sem segurança nenhuma e sem tag com nomes no hall do hotel. Péssima experiência. 2) Limpeza: o quarto tinha teias de aranha nos cantos uma aranha de tamanho grande em um deles. A toalha que me entregaram estava manchada de maquiagem. 3) Qualidade da cama: a cama era velha e defeituosa. Saio do hotel com dor nas costas, a cama formava um "U". Além disso, a qualidade do travesseiro e do edredom é questionável, com grandes manchas escuras. Minha recomendação é que procure um easyhotel ou ibis na new town e você será muito mais feliz
Bodde här 2 nätter i oktober 2023

8/10 Bra

Mark

Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Terry

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Derrick

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

6/10 Okej

Stuart

Affärsresenär
Average hotel
Average hotel would not book again
Bodde här 1 natt i september 2023

8/10 Bra

Judith

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Only stayed one night. But was Satisfied.
Bodde här 1 natt i september 2023

8/10 Bra

Silvia

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The driveway in the parking lot is disgusting. Some nasty water alwYs dripping down the middle with all kinds of ick in it.
Bodde här 1 natt i augusti 2023

6/10 Okej

Jamie

Gillade: Bekvämligheter
Gillade inte: Renlighet
I didn’t get the room pictures on my booking which was disappointing as the one I got was not as nice. Mould in the bathroom is concerning.
Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Not great, not awful
Photos made the place look a lot better than it was. Good location, everything else less than average.
Bodde här 1 natt i juli 2023

8/10 Bra

Harry

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay at Cumberland. There’s very little to dislike– the room was lacking a certain level of coziness that you might expect from a more modern hotel, however this is a result of the “old-world” charm of this classic hotel. The room was spacious and provided a lot of natural light as it had a big window to the garden. The window could also be opened to allow for fresh air. The bathroom was clean, and provided good shower pressure and comfortably hot water. Aside from the room, the services and spaces were very good. There was alway someone available to help at the touch of a button– and they were very generous and helpful. The hotel design and common space were very charming! The style of the hotel lended to the overall ambiance of being in an old city like Edinburgh. The hotel spaces were large and numerous, which includes a lounge, bar, dining area and outdoor patios. Finally the location was very good. I like that the hotel was removed from the city noise and crowds, but very close to all amenities, restaurants, transit. I was delighted by the nearby neighborhoods and finding cafes, shops and more. Special mention for Coats Café which was a lovely establishment with good food, pastries and coffee. Thank you Cumberland for your service and hard work!
Bodde här 3 nätter i juli 2023

6/10 Okej

Trygve A

Gillade: Renlighet
Not so good
The hotel has not been maintained to have the looks as it is presented in the prospect, no welcome for the personell, and noise from the hall and other rooms was keeping us awake.
Bodde här 2 nätter i juli 2023

8/10 Bra

Mark

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stayed for one night, hotel was fine.. clean, friendly staff, and good location.
Bodde här 1 natt i juli 2023

8/10 Bra

Shane

Reste med familjen
Gillade: Renlighet och personal och service
While the outside is gorgeous and staff friendly, the room had old worn out bedding with stained pillows, the bathroom had bargain plastic pump bottle for soap which made it look cheap (vs their own individual soap). I was surprised by the lack of quality considering it is a chain hotel. Seemed more like a hostel operating out of a once nice property. The rear garden is overgrown. The location to the train station was good, great restaurants close by (Dine Murrayfield was superb).
Bodde här 3 nätter i juli 2023

4/10 Dåligt

MAGGIE

Affärsresenär, Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
I booked this hotel as it had a restaurant, was only 4 minutes from where my husband had eye surgery. Menus on all the tables in the bar area, asked what time started serving food, to be told we don't do food, I said you have menu's on tables, staff member was not helpful at all. So it was Tesco express for dinner. Shower was unsafe either water too hot or too cold without touching temperature control
Bodde här 1 natt i juni 2023

8/10 Bra

Robert

Gillade: Personal och service
Fine - just what I needed.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Gregory

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quaint and clean
Very clean old building. Nice rooms: we had a family room that slept 4 people easily. Within walking distance of the center of town, but also on a city bus route, and a few blocks from the airport tram.
Bodde här 5 nätter i juni 2023

8/10 Bra

Lynn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wifi issue for my friend but otherwise good property!
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Kinga 2 juni 2023
Dear George, Thank you for yor feedback, we are glad you enjoyed your stay.

8/10 Bra

Chris

Bodde här 2 nätter i maj 2023
Svar från Kinga 2 juni 2023
Dear Chris, Thank you for your feedbac, we hope you enjoyed your stay and see you back again soon.

8/10 Bra

anne, kirkwall, orkney

Bodde här 1 natt i maj 2023

4/10 Dåligt

Anne

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Hotel très viellissant, bruyant, un filet d'eau pour essayer de prendre une douche, température d'eau bouillante impossible à régler. Situation moyenne et mauvais rapport qualité prix.
Bodde här 1 natt i maj 2023
Svar från Kinga 2 juni 2023
Dear Anne, Thank you for your feedback. We are very sorry that we did not meet your expectations on this occasion. Please be assured had we known sooner about the issues you had, one of our staff certainly would have tried to sort out for you. Once again we are sorry that we were unable to provide the guest experience that we pride ourselves on and trust that you enjoyed your visit to Edinburgh and had a pleasant journey home.

10/10 Fantastiskt

Mark

Bodde här 1 natt i maj 2023
Svar från Kinga 12 maj 2023
Dear Mark, Thank you for the positive feedback. We hope to see you again soon. RegardsManagement

8/10 Bra

Alan, kENDAL

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I booked at short notice. Just what I needed for the night, clean and warm.
Bodde här 1 natt i april 2023
Svar från Kinga 12 maj 2023
Dear Alan, Thank you for your feedback. We glad you enjoyed your stay and we hope to see you again soon. Kind regardsManagement

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very pleased
Really nice hotel, the staff were really friendly and the rooms were really nice as advertised. The car park is a little tricky to spot from the road and then park in because its so tight, luckily it wasn't full which made it easier. There was an extra £10 a night charge to park there I didn't see advertised so keep that in mind. Good location, we managed to walk not too far to some food and bars nearby. Close to Murrayfield stadium which is what we wanted. Breakfast was decent and there was a good selection of drinks in that area which is also the bar in the evenings I believe.
Bodde här 1 natt i april 2023
Svar från Caitlin 22 apr. 2023
Dear Guest,Thank you for your lovely feedback.We're delighted to hear you enjoyed your stay with us and all we have to offer.Just to point out that parking and corresponding charges are indeed advertised on Expedia, but perhaps you missed it.We hope to welcome you back in the future.Kind regards

8/10 Bra

Brit

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Caitlin 22 apr. 2023
Dear Brit,Many thanks for your positive feedback and we hope you had a wonderful time with us.We hope to welcome you back in the future!Kind regards

10/10 Fantastiskt

casper bo

Bodde här 1 natt i april 2023
Svar från Caitlin 17 apr. 2023
Dear Casper,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us.We hope to welcome you back in the future.Kind regards

10/10 Fantastiskt

Irene

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value, clean and friendly hotel
An immaculate venue with friendly helpful staff would highly recommend
Bodde här 1 natt i mars 2023
Svar från Caitlin 17 apr. 2023
Dear Irene,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us.We hope to welcome you back in the future.Kind regards

8/10 Bra

Robert

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location for the rugby stadium
Bodde här 1 natt i mars 2023
Svar från Caitlin 17 apr. 2023
Dear Robert,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us, making good use of our proximity to Murrayfield.We hope to welcome you back in the future.Kind regards