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Recensioner av DoubleTree by Hilton Edinburgh Airport

4 out of 5
DoubleTree by Hilton Edinburgh Airport
Edinburgh International Airport, 100 Eastfield Road, Newbridge, Scotland

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 534 av 1008 recensioner" "
8 - Bra i betyg. 302 av 1008 recensioner" "
6 - Okej i betyg. 100 av 1008 recensioner" "
4 - Dåligt i betyg. 47 av 1008 recensioner" "
2 - Väldigt dåligt i betyg. 25 av 1008 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Graham

Bodde här 1 natt i augusti 2022
Svar från Ivar van Diepen 31 aug. 2022
Hi Graham, thanks for rating your stay with us and for awarding us top marks. We look forward to welcoming you back soon.Ivar van DiepenGeneral Manager

10/10 Fantastiskt

Ewa

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2022
Svar från Ivar van Diepen 30 mars 2022
Hi Ewa, thanks for rating your recent stay with us and for awarding us top marks! We look forward to welcoming you back soon. Ivar van Diepen General Manager

2/10 Väldigt dåligt

Sylvia

Bodde här 1 natt i mars 2022

6/10 Okej

Affan

Bodde här 1 natt i januari 2020

8/10 Bra

Tor-leif

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Personalen är helt fantastisk! Märks att dom tycker om sitt jobb, väldigt bra service och feelgood känsla. Poolen är helt ok, bra värme i vattnet, rent och snyggt, Rummet var inte prisvärt! Fuktigt, typ rann vatten på insidan av fönstret! Kläderna kändes aldrig riktiigt torra. Och svartmögel på fönsterkarmarna, icke acceptabelt Bra bussförbindelse till city, tjugo minuter men ganska dyr bussbiljett, Men det är ju inte hotellets fel...Vi var där en vecka. Men nej tack nästa gång!
Bodde här 7 nätter i december 2019
Svar från Ivar van Diepen - General Manager 16 jan. 2020
Good evening, Thank you for your comments; guest feedback is invaluable in helping us improve the service we provide. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards

6/10 Okej

Raimund

Bodde här 1 natt i oktober 2019

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bra med pool på hotellet och att det var smidigt att både checka in och ut. Smidigt att kunna ta bussen direkt till flygplatsen fast att klockan bara var 04.15.
Bodde här 1 natt i oktober 2019
Svar från Ivar van Diepen - General Manager 16 okt. 2019
Good evening, Thank you for your comments; guest feedback is invaluable in helping us improve the service we provide. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,

8/10 Bra

johan

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2019
Svar från Ivar van Diepen - General Manager 12 sep. 2019
Good evening, Thank you for your comments; guest feedback is invaluable in helping us improve the service we provide. We hope to have the opportunity to welcome you back to our hotel in the future.

8/10 Bra

Kaeleigh

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
While I love the proximity to the airport and tram, the sidewalks were absolutely dire and crossing the roundabout to get to the tram was grim. That's not the hotel's responsibility, but it did make navigation on foot with a stroller quite challenging. The room was comfortable and spacious though, the beds were comfortable, and the provided cot was clean and premade for us upon our request.
Bodde här 1 natt i april 2024

6/10 Okej

Gary

Affärsresenär
Place needs upgrading. Shabby in areas. Typical of an airport hotel - expensive but comfortable for 1 night
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Fantastiskt

George williamson

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Great hotel but been overcharged by£135 very easy to resolve but two very frustrating calls with the receptionist sent proof of overcharge and still said NOT asked 8 times to talk to a manager he said no manager so asked to talk to someone else and refused two calls over 1.5 hours still refused saying no one available again again and again absolutely terrible service and charged £405 when Expedia quoted £270
Bodde här 1 natt i april 2024

6/10 Okej

Natasha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Bra

Amy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the airport
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fantastiskt

Renea

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
Liked that there was both dinner ans breakgast available
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fantastiskt

Elaine

My husband loved the warm chocolate chip cookies!
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Bra

Terese

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice hotel and close to the airport
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fantastiskt

Carol

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 Okej

Shelley

Front desk staff was welcoming. The rooms were average.
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Okej

Monica

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Room was icy cold when we arrived. Shower difficult to start/set temperature without getting soaked, because of positiong of hand hel shower head.
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Bra

Harry

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Lovely hotel!
Bodde här 2 nätter i april 2024
Svar från Alex P 26 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fantastiskt

Lynda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was what I needed
Bodde här 3 nätter i mars 2024
Svar från Alex P 26 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

4/10 Dåligt

Ali

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Linens were bloody upon arrival. Kids were yelling up abd down our hall all night. Told front desk was told theyd handle linens. They werent changed. Bed was just made up. Was also told the manager would reach out about thr noise but ive heard nothing. Poor was less than 60 degrees Fahrenheit so way too cold to enjoy. Parking was expensive, breakfast lackluster and dinner slow. Front desk handed us our cookies at check in and said these are the best part of your stay. I giggled thinking surely thats a joke. It wasnt. Enjoy your cabinet warmed cookies. The ride deckines after that.
Bodde här 2 nätter i april 2024
Svar från Alex P 26 apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Fantastiskt

Dana Patenaude

Gillade: Renlighet och bekvämligheter
It was exactly what you would expect from a large hotel chain. I would stay here again.
Bodde här 1 natt i mars 2024
Svar från Alex P 26 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 Okej

kerry

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Plain hotel. Sparse items in room. No need for a tub in bathroom. Shower much more convenient. Restaurant on sight was proud of their price'
Bodde här 1 natt i april 2024
Svar från Alex P 26 apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Okej

Pardeep

Gillade: Renlighet, personal och service och boendets skick och faciliteter
At check in, tbe cookies were a nice touch but water should be available and expecially it should be provided in the room as mandatory. The toilet was a bit old fashioned as the kids stuggled to flush it. On a whole the rooms and carpets in the hotel should be updated in accordance with the hilton brand. Also at breakfast there are no pork sausages...only vegan ones. Nice sauna and steam room, along with a pool. A bit too chilly for the kids though
Bodde här 2 nätter i mars 2024
Svar från Alex P 3 apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Fantastiskt

Rehanna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
CLEAN AND NIC3
Bodde här 1 natt i mars 2024
Svar från Alex P 3 apr. 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Fantastiskt

Joan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Handy for airport. Comfortable room. Very clean. Meal in restaurant was very good. Pleasant helpful staff
Bodde här 1 natt i mars 2024
Svar från Alex P 3 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fantastiskt

Sallie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel for an overnight stay with an early morning flight
Bodde här 1 natt i mars 2024
Svar från Alex P 3 apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Fantastiskt

Bryan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Alex P 3 apr. 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Fantastiskt

George Mill, Indianapolis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Alex P 3 apr. 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Okej

Tony, Cupar

Gillade inte: Personal och service och boendets skick och faciliteter
Very poor coffee black £4.50 at bar. Parking charge £16 overnight. Not a problem as hotel was cheap but it should have been mentioned on hotel details. 1970s fan heater instead of a/c sounds like a jet engine in middle of night. More serious..deadlock bolt on room door missing screws and didn’t look secure. Overall, a once well known and popular hotel is now a bit depressing.
Bodde här 1 natt i mars 2024
Svar från Alex P 3 apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Bra

Marc

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient for the airport.
Bodde här 1 natt i mars 2024
Svar från Alex P 3 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Bra

Stephanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Near the airport. Pool much too cold.
Bodde här 2 nätter i mars 2024
Svar från Alex P 3 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Bra

Stephanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
They let me check in early. Food was good. Shuttle info confused.
Bodde här 2 nätter i mars 2024
Svar från Alex P 3 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fantastiskt

Michael

Reste med sin partner
Best hotel we have stayed in for a long time. The twin room was in the new wing and just spotless, the staff excellent and both the breakfast and dinner were better than expected. Thank you.
Bodde här 1 natt i mars 2024
Svar från Alex P 3 apr. 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

8/10 Bra

TAM

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walking distance to the airport & tram station … Staffs were rather friendly . Some issues with the drains of water at the sink & toilet , need the right action 😋
Bodde här 1 natt i mars 2024
Svar från Alex P 21 mars 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fantastiskt

David

Bodde här 1 natt i mars 2024
Svar från Alex P 26 apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fantastiskt

Elaine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet and clean. Friendly and helpful staff
Bodde här 1 natt i mars 2024
Svar från Alex P 21 mars 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Fantastiskt

Danny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
very comfortable bed slept very well
Bodde här 2 nätter i mars 2024
Svar från Alex P 15 mars 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Fantastiskt

Alex

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean hotel, quiet and convenient.
Bodde här 1 natt i mars 2024
Svar från Alex P 15 mars 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Fantastiskt

Julie

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The shuttle to the airport was efficient and quick
Bodde här 1 natt i februari 2024
Svar från Alex P 27 feb. 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Fantastiskt

Valerie

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Ideal property as close to airport and shuttle bus service
Bodde här 1 natt i februari 2024
Svar från Alex 27 feb. 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

8/10 Bra

Miriam

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a lovely hotel with very friendly dining staff and a great service from the front desk. It was not made clear that the leisure facilities were separate from the hotel and were charged extra so we had to pay £10 to use the pool which I’ve never had to do at a hotel before. Apart from that everything was perfect!
Bodde här 1 natt i februari 2024
Svar från Alex P 27 feb. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very helpful and friendly
Bodde här 1 natt i februari 2024
Svar från Alex P 22 feb. 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Fantastiskt

KIM

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely linens,pillows and bath accessories!
Bodde här 1 natt i februari 2024
Svar från Alex P 22 feb. 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Okej

Paula

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and convenient for the airport... early start.
Bodde här 1 natt i februari 2024
Svar från Alex P 22 feb. 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.

10/10 Fantastiskt

Patricia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a very nice stay, great hotel and service thank you.
Bodde här 2 nätter i januari 2024
Svar från Alex P 2 feb. 2024
Thanks for the 5 star review, I will make sure our leisure team get your great feedback and look forward to welcoming you back next time you are flying from Edinburgh

10/10 Fantastiskt

Wendy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 1 natt i januari 2024
Svar från Alex P 30 jan. 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.

10/10 Fantastiskt

Stuart

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Got woken at 3am by lots of banging doors for people heading to the airport for early flights
Bodde här 1 natt i januari 2024
Svar från Alex P 30 jan. 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.

10/10 Fantastiskt

samantha

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Customer service was amazing by all, especially Chelsea who really made us feel welcome.
Bodde här 1 natt i januari 2024
Svar från Alex P 30 jan. 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.