Värdeförvaringsskåp på rummet, skrivbord och strykjärn/strykbräda

Recensioner av Holiday Inn Express Hotel & Suites Fort Saskatchewan, an IHG Hotel

2.5 out of 5

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 173 av 335 recensioner" "
8 - Bra i betyg. 100 av 335 recensioner" "
6 - Okej i betyg. 35 av 335 recensioner" "
4 - Dåligt i betyg. 15 av 335 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 335 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Jessabel

Reste med familjen
Gillade: Personal och service
Lacking toiletries like toothpaste, lotion and less bathroom tissue stock
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Reynaldo

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bery Satisfied!
Bodde här 3 nätter i april 2024

8/10 Bra

Charbonneau

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bed was too firm. Exhaust in bathroom did not work.
Bodde här 2 nätter i april 2024
Svar från Daniel 24 apr. 2024
Dear Charbonneau, Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience.We apologize for any discomfort you experienced due to the firmness of the bed. We understand the importance of a good night's sleep, and we regret that we were not able to meet your expectations in this regard. Your feedback regarding the firmness of the bed will be shared with our team as we continually strive to improve our guests' comfort.Regarding your comment about the exhaust in the bathroom, please note that our hotel is equipped with a central exhaust system rather than individual exhaust fans in each bathroom. We apologize if this setup did not meet your expectations. However, please rest assured that our maintenance team will inspect the central exhaust system to ensure it is functioning optimally for the comfort of all our guests.Once again, we appreciate your feedback as it helps us identify areas where we can improve. If there is anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.Warm regards,

6/10 Okej

shabina

Gillade: Bekvämligheter och boendets skick och faciliteter
Breakfast options were good
Bodde här 4 nätter i april 2024
Svar från Daniel 24 apr. 2024
Dear Shabina, Thank you for sharing your thoughts with us regarding your recent stay. We're glad to hear that you found our breakfast options to your liking. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. If there are any specific areas where you feel we can improve and elevate your overall experience, please don't hesitate to share them with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Warm regards

6/10 Okej

Jay

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
There were no sheets or blankets for the hide a bed
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Navjot

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 2 nätter i april 2024

8/10 Bra

DOUGLAS

Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Warren

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room 222 bathtub drain is partially plugged …. Water sits while taking a shower
Bodde här 3 nätter i april 2024
Svar från Daniel 12 apr. 2024
Dear Warren,Thank you for taking the time to share your feedback with us regarding your recent stay at Holiday Inn Express and Suites Fort Saskatchewan. We appreciate your valuable input as it helps us improve our services for all our guests.We apologize for the inconvenience you experienced with the bathtub drain in Room 222. Please rest assured that we have promptly addressed this issue with our maintenance team to ensure that it is fully resolved. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations in this instance.We hope that despite this issue, you were still able to enjoy your overall stay with us. Should your travels bring you back to Fort Saskatchewan in the future, we would be grateful for the opportunity to provide you with a seamless and enjoyable experience.Thank you again for bringing this matter to our attention, and we look forward to welcoming you back to our hotel soon.

6/10 Okej

Angie

Reste med sin partner
Gillade: Personal och service
Quiet place to stay, the room needs a little TLC. Great price. Staff was super friendly and kind.
Bodde här 1 natt i april 2024
Svar från Daniel 9 apr. 2024
Dear Angie, Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you appreciated our quiet atmosphere and found our rates to be excellent value for your stay.Your kind words about our staff's friendliness and kindness are truly appreciated. Providing exceptional service is at the heart of what we do, and it's wonderful to hear that our team made a positive impression on your stay.We also appreciate your feedback regarding the condition of the room. Rest assured, we take all guest feedback seriously, and we're excited to share that we have renovation and update plans underway to enhance the overall guest experience. These improvements will address areas needing attention and ensure a more comfortable stay for our guests in the future.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another pleasant stay soon.Warm regards,

10/10 Fantastiskt

Leah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly and helpful. Everything was clean and room was comfortable. Great price too.
Bodde här 1 natt i april 2024
Svar från Daniel 9 apr. 2024
Dear Leah, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our staff to be friendly and helpful. Providing exceptional service is our top priority, and it's always rewarding to receive such positive feedback.We're delighted that you enjoyed the cleanliness and comfort of your room. Ensuring a comfortable and inviting environment for our guests is something we take great pride in.We're also glad to hear that our pricing met your expectations. We strive to offer great value to our guests and are pleased that you found our rates to be favorable.Thank you once again for your kind words. We look forward to welcoming you back to Holiday Inn Express and Suites Fort Saskatchewan in the future!Warm regards,

10/10 Fantastiskt

Shawna

Bodde här 1 natt i april 2024

10/10 Fantastiskt

IZABELA

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i mars 2024
Svar från Daniel 9 apr. 2024
Dear Izabela, Thank you for taking the time to share your feedback, and for rating your experience. We're thrilled to know that you had a positive stay with us.Your satisfaction means the world to us, and we're delighted that we could provide you with a comfortable and enjoyable experience. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warmest regards,

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fine for a short stay
Bodde här 2 nätter i mars 2024
Svar från Daniel 1 apr. 2024
Dear David, Thank you for your recent stay with us and for taking the time to share your feedback.We're glad to hear that your stay with us was overall enjoyable, albeit for a short duration. Your satisfaction is important to us, and we appreciate your acknowledgment of the positive aspects of your experience.If your travels bring you back to our area in the future, we would love the opportunity to welcome you back for another stay, perhaps one where you can fully experience all that our hotel has to offer.Thank you once again for choosing to stay with us. We look forward to serving you again soon.Best regards,

10/10 Fantastiskt

Barbara-Ann

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here for business. When I went to my room I couldn’t get in as there was something wrong with the door. The front desk individual was extremely sweet and helpful and moved me to a new room right away. Great service!
Bodde här 1 natt i mars 2024
Svar från Daniel T. 25 mars 2024
Dear Barbara-Ann,Thank you for taking the time to share your experience with us. We're delighted to hear that despite encountering an issue with your room door, our front desk team was able to swiftly assist you and provide you with a seamless transition to a new room. Providing exceptional service to our guests is our utmost priority, and we're thrilled that you found our team to be sweet and helpful.We appreciate your understanding and patience during this unforeseen circumstance, and we hope that the rest of your stay was enjoyable and productive for your business needs.We look forward to welcoming you back on your next visit to the Holiday Inn Express and Suites Fort Saskatchewan.Warm regards,

10/10 Fantastiskt

Nik

Everything is good
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Harvey

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean room. Not to busy or noisy
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Mandy

Bodde här 1 natt i januari 2024

6/10 Okej

Karen

Very disappointed
Caulking around the tub missing and dirty in the corner (not sure if it was mold) didn’t use the shower. Waited until we got home to have one. Pool not available. Very noisy. The room doors really slam and echo. Very disappointed in the breakfast. Was really good our last time.
Bodde här 1 natt i januari 2024

6/10 Okej

Rachel

Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Bodde här 1 natt i januari 2024

8/10 Bra

Kayla

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Krystel P.

Bodde här 2 nätter i januari 2024
Svar från Tony Alba 18 jan. 2024
Good day,Thank you for taking your valuable time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback helps us on How we can achieve excellence in customer service.Again, Thank you and looking forward for your next visit.Sincerely,Staff and Management

10/10 Fantastiskt

Krystel P.

Bodde här 4 nätter i december 2023
Svar från Tony Alba 18 jan. 2024
Good day,Thank you for taking your valuable time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback helps us on How we can achieve excellence in customer service.Again, Thank you and looking forward for your next visit.Sincerely,Staff and Management

10/10 Fantastiskt

Dane

Bodde här 2 nätter i december 2023
Svar från Tony Alba 29 dec. 2023
Thank you for taking your valuable time to tell us about your recent stays. Please know that your feedback is extremely valuable and we take pride of it.Again, Thank you for choosing the Holiday Inn Express Fort Saskatchewan and looking forward for your next visit.Sincerely,Staff and Management

6/10 Okej

Eric

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Stayed hey for my son's team tournament. Its cheap and cheerful but that's about it. Many broken or non-working items in the room including phone, shower curtain rod, hair dryer, heating unit and bathroom fan. 1 small bar of soap provided in the room. The liquid body-soap dispenser in the shower was empty The room key-cards are absurdly sensitive to being near a key fob or cell phone. Had to replace the room key-cards several times. They really need the modern, more resilient swipe cards. I'm really not a princess. The place would be ok if they did some maintenance.
Bodde här 2 nätter i december 2023
Svar från Tony Alba 4 jan. 2024
Good Day,Thank you for taking the time to tell us about your recent stays at the Holiday Inn Express Fort Saskatchewan.Pls know that your feedback gives us opportunity to make things right.Again, Thank you and looking forward for the next visit.Sincerely,Staff and Management

10/10 Fantastiskt

Cory, Chestermere

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Tony Alba 29 dec. 2023
Good Day,Thank you for taking your valuable time to tell us about your recent stays. Please know that your feedback is extremely valuable, and we take pride of it.Again, Thank you for choosing the Holiday Inn Express Fort Saskatchewan and looking forward for your next visit.Sincerely,Staff and Management

6/10 Okej

Tammy

Reste med familjen
Gillade: Renlighet och bekvämligheter
Pros - great price, location, and breakfast. Bed was very comfortable. Cons - accessible room was very far from front desk. Bathroom was very cold so shower was unpleasant, it had no fan, and no spare toilet paper. When we called the front desk to ask for more, they told us to pick it up at the desk, which as prev noted was a long walk. If mobility is not an issue, this hotel is great. If it is, keep driving.
Bodde här 1 natt i november 2023
Svar från Tony Alba 21 nov. 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.I am sorry that w e have not met your expectations during this stay. Pls do assure that we will correct this negative experienced as this is priority I need to discuss with my Team.Thank you again.Sincerely,Staff and Management

6/10 Okej

Keith

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Weekend shopping in Edmonton
Disappointed during this stay. Showed up and our room wasn’t cleaned, no conditioner in our room, swimming pool had no towels, to breakfast out of some items. Staff was good at fixing all the concerns. Attention to detail slipped greatly from the last time we stayed here.
Bodde här 2 nätter i november 2023
Svar från Tony Alba 21 nov. 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.I am sorry that w e have not met your expectations during this stay. Pls do assure that we will correct this negative experienced as this are priorities that need to be discuss with the team.Thank you again for choosing the Holiday Inn Express Fort Saskatchewan.Sincerely,Staff and Management

8/10 Bra

Leslie

Bodde här 1 natt i september 2023
Svar från Tony Alba 21 nov. 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.Please know that your feedback is extremely valuable to us.Again, Thank you and looking forward for your next visit at the Holiday Inn Express & Suites Fort Saskatchewan..Sincerely,Staff and Management

10/10 Fantastiskt

Beth

Bodde här 1 natt i november 2023
Svar från Tony Alba 21 nov. 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.Please know that your feedback is extremely valuable to us.Again, Thank you and looking forward for your next visit with us.Sincerely,Staff and Management

4/10 Dåligt

Ray

Bodde här 1 natt i oktober 2023

6/10 Okej

Faiz

Bodde här 1 natt i oktober 2023
Svar från Tony Alba 4 jan. 2024
Thank you for taking the time to tell us about your recent stays at the Holiday Inn Express Fort Saskatchewan.Pls know that your feedback gives us opportunity to make things right.Again, thank you and looking forward for the next visit.Sincerely,Staff and Management

2/10 Väldigt dåligt

Michael

Gillade inte: Personal och service
Lady at the front was very rude including no late checkout in the morning
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

florentina

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was awesome. Angelina is very nice and very friendly and accommodating. Food for breakfast was perfect for my grandchildren. They love and Angelina too. She is very good and love children, which is awesome and perfect customer service excellence.
Bodde här 1 natt i oktober 2023
Svar från Tony Alba 21 nov. 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.Please know that your feedback is extremely valuable to us.Again, Thank you and looking forward for your next visit with us.Sincerely,Staff and Management

8/10 Bra

Rakitha

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
1. More coffee pods are needed, there were 2 decafs and 1 regular. 2. Water bottles should be placed 3. There was no Wi-Fi on the second day (statutory holiday) 4. Consider about the entrance, since it is a straight yellow line in front and cannot turn in to the parking lot Rest of the stay ware great
Bodde här 1 natt i oktober 2023
Svar från Tony Alba 13 okt. 2023
Good Day,Thank you for taking the time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is very valuable to us and we took pride of it.Again Thank you for choosing the Holiday Inn Express Fort Saskatchewan.Sincerely,Staff and Management

10/10 Fantastiskt

Donald iain

Bodde här 1 natt i oktober 2023
Svar från Tony Alba 21 nov. 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.Please know that your feedback is extremely valuable to us.Again, Thank you and looking forward for your next visit with us.Sincerely,Staff and Management

8/10 Bra

Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Tony Alba 13 okt. 2023
Good Day,Thank you for taking the time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is very valuable to us and we took pride of it.Again Thank you for choosing the Holiday Inn Express Fort Saskatchewan.Sincerely,Staff and Management

8/10 Bra

Robert

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love the staff here; they are always so friendly and helpful. We did have some difficulty with getting our room because the door wouldn't open (faulty hardware), but the front desk helped us and gave us a different room right away. My only real complaint is that the bed was very hard and not at all comfortable. It was disappointing as we've stayed here before and i don't remember ever being uncomfortable.
Bodde här 1 natt i oktober 2023
Svar från Tony Alba 13 okt. 2023
Good Day,Thank you for taking the time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is very valuable to us and we took pride of it.Again Thank you for choosing the Holiday Inn Express Fort Saskatchewan. Looking forward for your next stays.Sincerely,Staff and Management

2/10 Väldigt dåligt

Vincent

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Evgeni

Bodde här 1 natt i september 2023
Svar från Tony Alba 13 okt. 2023
Good Day,Good Day,Thank you for taking the time to tell us about your recent positive experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is extremely valuable to us, and we took pride of it.Again, thank you for choosing the Holiday Inn Express Fort Saskatchewan and looking forward for your next visit.Sincerely,Staff and Management

10/10 Fantastiskt

Vanessa

Bodde här 2 nätter i september 2023
Svar från Tony Alba 13 okt. 2023
Good Day,Thank you for taking the time to tell us about your recent positive experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is very valuable to us, and we took pride of it.Again Thank you for choosing the Holiday Inn Express Fort Saskatchewan and looking forward for your next staysSincerely,Staff and Management

10/10 Fantastiskt

Ingrid

Bodde här 1 natt i augusti 2023
Svar från Tony Alba 30 aug. 2023
Good day,Thank you for taking your time to tell us about your recent positive experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Your feedback is extremely valuable to us and we take pride of it.Again Thank you and we look forward for your next visit with us.Sincerely,Staff and Management

10/10 Fantastiskt

PHET

Bodde här 1 natt i augusti 2023
Svar från Tony Alba 22 aug. 2023
Good Day,Thank you for taking your valuable time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your feedback is valuable to us and we take pride of it.Looking forward for your next visit.Sincerely,Staff and Management

10/10 Fantastiskt

Sayed

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk manager that night was very professional and friendly.
Bodde här 1 natt i augusti 2023
Svar från Tony Alba 22 aug. 2023
Good Day,Thank you for taking your valuable time to tell us about your recent Positive experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your feedback is valuable to us and we take pride of it.We will share your comments with our team, who I am certain will be encouraged by your remarks.Thank you again and looking forward for your next visit.Sincerely,Staff and Management

10/10 Fantastiskt

Keith

Bodde här 2 nätter i augusti 2023
Svar från Tony Alba 22 aug. 2023
Good Day,Thank you for taking your valuable time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your feedback is valuable to us and we take pride of it.Here at the Holiday Inn Express & Suites Fort Saskatchewan, we continuously strive to exceed your expectations.Thank you again and looking forward for your next visit.Sincerely,Staff and Management

10/10 Fantastiskt

Amy

Bodde här 1 natt i augusti 2023
Svar från Tony Alba 22 aug. 2023
Good Day,Thank you for taking your valuable time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your positive feedback is valuable to us and we take pride of it.We will share your comment's with our team, who I am certain will be encouraged by your remarks.Thank you again and looking forward for your next visit.Sincerely,Staff and Management

8/10 Bra

marijo

Bodde här 1 natt i augusti 2023
Svar från Tony Alba 13 sep. 2023
Good Day,Thank you for taking your time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback is valuable to us.Again, thank you and looking forward for your next visit.Sincerely,Staff and Management

10/10 Fantastiskt

Russell

Bodde här 1 natt i augusti 2023
Svar från Tony Alba 13 sep. 2023
Good Day,Thank you for taking your time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your positive feedback is extremely valuable to us.Again, thank you and looking forward for your next visit.Sincerely,Staff and Management

8/10 Bra

Alicia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Tony Alba 22 aug. 2023
Good Day,Thank you for taking your valuable time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your feedback is valuable to us and we take pride of it.Here at the Holiday Inn Express & Suites Fort Saskatchewan, we continuously strive to exceed your expectations.Thank you again and looking forward for your next visit.Sincerely,Staff and Management

10/10 Fantastiskt

Eileen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was so nice from the check in person to the breakfast person. Room was clean and quiet. Air conditioner worked well and was quiet. Shower was good. Plenty of hot water and water pressure. I did have to plug the tv into the wall and screw in the cable which I thought was strange and it took 3 taps of the key card to get the door to unlock. Which was ok once we figured it out. We had the pool to ourselves, my grand daughter and I, which was a lovely surprise! I could see in walking distance some sort of shops like Tim Hortens but didn't go. But close enough if we had to walk. All in all a lovely stay
Bodde här 2 nätter i augusti 2023
Svar från Tony Alba 22 aug. 2023
Good Day,Thank you for taking your valuable time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your feedback is valuable to us and we take pride of it.Here at the Holiday Inn Express & Suites Fort Saskatchewan, we continuously strive to exceed your expectations.Thank you again and looking forward for your next visit.Sincerely,Staff and Management

10/10 Fantastiskt

STEPHEN

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome stay in Fort Sask
friendly efficient check in. the gentleman at the desk really made us feel welcome. the morning breakfast was hot, fresh and tasty. Even check out was fast, efficient and pleasant
Bodde här 2 nätter i augusti 2023
Svar från Tony Alba 14 aug. 2023
Good Day,Thank you for taking your valuable time to share us about your recent stays at the Holiday Inn Express & Suites Fort Saskatchewan. Please know that your feedback is extremely valuable to us.Again, thank you for choosing Holiday Inn Express Fort Saskatchewan and looking forward for your next visit.Sincerely,