Lobby

Recensioner av Best Western Plus El Paso Airport Hotel & Conference Center

3 out of 5

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 308 av 1000 recensioner" "
8 - Bra i betyg. 266 av 1000 recensioner" "
6 - Okej i betyg. 169 av 1000 recensioner" "
4 - Dåligt i betyg. 137 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 120 av 1000 recensioner" "

7,4/10

Renlighet

7,8/10

Personal och service

7,4/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

6/10 Okej

Andreas

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Ok hotel, be sure to inspect the cleanliness tho
Superb help from the lobby staff (I think his name was Gary), we had to change room four times because we found hair and/or stains in the beds. Got a complimentary bag and breakfast coupons as compensation and he really wanted to help out! The hotel really should step up their cleaning game, especially since Best Western brags about their cleanliness! Otherwise a ok hotel, good bar in the lobby and a quite shady nightclub in the basement. Didn’t disturb our sleep tho. Breakfast was good. And well, you only have windows to the corridor outside your room, feels like being on a cruise ship. If you get it for under 80 bucks - go for it.
Bodde här 1 natt i juli 2018
Svar från Alex H 4 aug. 2018
Thank you for the feedback. Hope to see you back very soon

6/10 Okej

Verifierad resenär

Gillade inte: Boendets skick och faciliteter
Rummen var slitna men ok för en natt. Det fanns bar och restaurang på hotellet som var bra. Vilket var skönt efter en lång dag i bilen, Frukosten var ok.
Bodde här 1 natt i februari 2018
Svar från Alex H 14 feb. 2018
Tack för att du tog dig tid och ger oss din feedback. Hoppas på din nästa besöksvecka kan göra ett Wow-intryck

10/10 Fantastiskt

Antonio

Reste med familj och småbarn, Reste med familjen
Everything was nice only complaint would be the service we received trying to check in. But overall experience was very nice. Our kids loved the pool we stayed for my sons birthday so he could swim we really enjoyed the pool area definitely will be back. Also breakfast was delicious I do suggest some more kid friendly fruits and cereals but other than that everything was amazing!
Bodde här 2 nätter i april 2024
Svar från Norma Galaviz Property Manager 30 apr. 2024
Dear Antonio, Thank you for providing us with your feedback. However I would appreciate it if you were able to provide us with a more detailed account of the discrepancies during your check in. In doing so you would be of great help not only to myself but to my staff as well. We are glad that you enjoyed your overall experience and will see you soon.

8/10 Bra

Samantha Anai

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean hotel. Good breakfast and great staff. Close to restaurants and stores.
Bodde här 3 nätter i april 2024
Svar från Norma Galaviz Property Manager 30 apr. 2024
Dear Samantha,Thank you for providing your valued feedback. We appreciate it, and are pleased that you were satisfied with the accommodations. We hope to see you soon.

10/10 Fantastiskt

Jamie, Columbus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Norma Galaviz Property Manager 28 apr. 2024
Dear Jamie, Thank you for rating your most recent stay with us. We encourage you to let us know exactly what you enjoyed during your stay. We hope to see you soon.

10/10 Fantastiskt

Sara, Santa Ana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, close to airports and shopping. Clean room, attentive staff.
Bodde här 1 natt i april 2024
Svar från Norma Galaviz Property Manager 28 apr. 2024
Dear Sara, Thank you for leaving us your candid review. We're pleased that the location, rooms and staff were us to your standards. We hope to see you soon so that we may provide you with an exemplary stay.

10/10 Fantastiskt

Martin

Affärsresenär
Good place
Bodde här 1 natt i april 2024
Svar från Norma Galaviz Property Manager 28 apr. 2024
Dear Martin, Thank you for leaving us your candid review. We are pleased that you enjoyed your most recent stay with us. We hope t see you soon.

10/10 Fantastiskt

Jamie, Columbus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Front desk was very nice and polite
Bodde här 4 nätter i april 2024
Svar från Norma Galaviz Property Manager 28 apr. 2024
Dear Jamie, Thank you so much for leaving us your candid review. We are pleased that you enjoyed your most recent stay with us. We hope that you visit us again so that we may provide you with an exemplary stay.

10/10 Fantastiskt

Jose

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel muy limpio, buena ubicacion, y su personal muy amable, recomendado!!
Bodde här 2 nätter i april 2024
Svar från Norma Galaviz Property Manager 9 apr. 2024
Dear Jose, Thank you for providing us with your feedback we appreciate you taking the time to let us know exactly what you enjoyed about your most recent stay with us. We are glad you enjoyed the location, our staff and cleanliness overall. We hope to see you soon.

10/10 Fantastiskt

Claudia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cada año voy en familia!! Es muy seguro 💕
Bodde här 1 natt i mars 2024
Svar från Norma Galaviz Property Manager 7 apr. 2024
Dear Claudia, Thank you for leaving us your review we are glad that you feel safe and keep choosing us. We will see you soon.

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 3 nätter i mars 2024
Svar från Norma Galaviz Property Manager 2 apr. 2024
Dear Jose, Thank you for leaving us your review, we appreciate you. We encourage you to let us know exactly what you enjoyed about your stay so that we may continue to implement these accommodations to all of our guests. We hope to see you soon.

2/10 Väldigt dåligt

nohemy, yuma

Bodde här 3 nätter i mars 2024
Svar från Norma Galaviz Property Manager 23 apr. 2024
Dear Nohemy, Thank you for rating us after your most recent stay. We encourage you to provide us with feedback as to what exactly you enjoyed or disliked during your stay.

2/10 Väldigt dåligt

Sara

Gillade inte: Boendets skick och faciliteter
No hot water in the morning for a shower but hot water at the sink!
Bodde här 1 natt i mars 2024
Svar från Norma Galaviz Property Manager 28 mars 2024
Dear Sara, Thank you for leaving us your candid review. We are sorry you experienced a maintenance issue during your stay, we thank you for helping us to identify and fix the discrepancy. We hope you visit us soon so that we may provide you with a superior stay.

6/10 Okej

Mari

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I would only stay there if it was a single night stay. The hotel was a bit run down and old. Pool was not heated. I mean it was a hotel on the cheaper side and you always get what you pay for.
Bodde här 3 nätter i mars 2024
Svar från Norma Galaviz Property Manager 24 mars 2024
Dear Mari, Thank you for leaving us your candid review. We are working on the property as much as possible in order to provide a superior stay for all of our guests. We hope to see you soon.

4/10 Dåligt

Mary

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Stepped on small rocks with bare feet in room. Unable to get even lukewarm water for my shower. It did get fixed before I left. Drain stopper in bathroom sink was stuck closed and had to be repaired. Best Western would not even take any thing off of the bill for all the issues because it was a third party reservation thru Expedia unless requested by Expedia. I went to the pool after I got there and it was freezing cold.
Bodde här 1 natt i mars 2024
Svar från Norma Galaviz Property Manager 24 mars 2024
Dear Mary, Thank you for leaving us your review. We are sorry to hear that we did not meet your standards and that you had so many discrepancies with your room. Unfortunately we were experiencing some problems with our water heating system put they have since been addressed.We hope to see you soon so that we may provide you a superior stay.

8/10 Bra

Isabel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beds were comfy, breakfast and staff were amazing. The only thing I would say is it smelled a little musty but I think because it’s a little closed in. Other than that stay was great! I would stay again.
Bodde här 1 natt i mars 2024
Svar från Norma Galaviz Property Manager 24 mars 2024
Dear Isabel, Thank you for leaving us your candid review. We are glad that you enjoyed the breakfast selection and our staff met your standards. We will address the issue with our housekeeping department in regards to the musty smell. We hope to see you soon.

10/10 Fantastiskt

Wilhelm

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Staff was friendly and helpful when we needed to switch rooms
Bodde här 2 nätter i mars 2024
Svar från Norma Galaviz Property Manager 17 mars 2024
Dear Wilhelm, Thank you so much for leaving us your kind review. We appreciate your patronage and welcome you to visit our property so that we may always provide a superior stay.

10/10 Fantastiskt

Andrew

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing service and amenities. Jacuzzi was nice
Bodde här 3 nätter i mars 2024
Svar från Norma Galaviz 14 mars 2024
Dear Andrew,Thank you so much for your stellar review. We aim to offer an amazing guest experience to all of our guests and we are glad we were able to meet your standards. We hope to see you soon.

10/10 Fantastiskt

Ileana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
👌
Bodde här 1 natt i mars 2024
Svar från Norma Galaviz 9 mars 2024
Dear Ileana, Thank you for leaving us your review. We are glad you enjoyed your stay with us we hope to see you soon.

2/10 Väldigt dåligt

Jorge

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dirty, no parking, ugliest rooms. Dont recommend staying there.
Bodde här 1 natt i februari 2024
Svar från Norma Galaviz 9 mars 2024
Dear Jorge, Thank you for leaving us your candid review. We appreciate you telling us where we can improve according to your experience we will take your review into consideration we hope you visit us soon so that we may provide you a better guest experience.

10/10 Fantastiskt

Miguel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The breakfast Buffett was great. Pleasant staff
Bodde här 3 nätter i februari 2024
Svar från Norma Galaviz 20 feb. 2024
Dear Miguel, Thank you for taking the time to leave us your candid review. We are glad you enjoyed the breakfast selection, we hope you visit us again soon.

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i februari 2024
Svar från Norma Galaviz 27 feb. 2024
Dear Richard,Thank you for taking the time to rate your most recent stay with us. We appreciate your feedback. We hope to see you soon.

8/10 Bra

Jonathan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Norma Galaviz 20 feb. 2024
Dear Jonathan, Thank you for rating your most recent stay with us. We encourage you to leave us a more detailed review specifying what you enjoyed or disliked about your stay. It would be greatly appreciated. Hope to see you soon.

6/10 Okej

SABRINA

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Norma Galaviz 20 feb. 2024
Dear Sabrina, Thank you for taking the time to rate your most recent stay with us. We encourage you to let us know what you enjoyed about your stay and what we could do to improve. We hope to see you soon.

10/10 Fantastiskt

Shannon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check in and friendly staff. Pool /fire pit area were very relaxing and clean
Bodde här 1 natt i februari 2024
Svar från Norma Galaviz 20 feb. 2024
Dear Shannon, Thank you for leaving your candid review. We appreciate you taking the time to let us know what you enjoyed about your stay. We hope to see you soon.

8/10 Bra

Diana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lady in the front desk was nice gave me a room that was easy and handicapped for my grandpa with out asking I thought That was nice and thoughtful
Bodde här 2 nätter i januari 2024
Svar från Norma Galaviz 12 feb. 2024
Dear Diana, Thank you for providing us with your review. We are glad you enjoyed your stay. We hope to see you soon.

10/10 Fantastiskt

Perla

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Norma Galaviz 17 jan. 2024
Thank you for providing us with your score we appreciate you, hope to see you soon.

6/10 Okej

Gamaliel

Bodde här 2 nätter i januari 2024
Svar från Norma Galaviz 17 jan. 2024
Thank you for taking the time to provide us with your rating we appreciate you.

10/10 Fantastiskt

David

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Norma Galaviz 10 jan. 2024
Thank you for your review we appreciate and hope to see you soon.

8/10 Bra

Martha Karina

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Norma Galaviz 29 jan. 2024
Dear Martha. Karina,Thank you for providing us with your review. We are glad that you enjoyed your stay. We hope that you visit the property soon. Sincerely, Norma GalavizGeneral Manager 915-778-6411n.galaviz@palettehotels.com

10/10 Fantastiskt

Ruben

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A nice clean place to stay. Would stay here again.
Bodde här 1 natt i januari 2024
Svar från Norma Galaviz 12 feb. 2024
Dear Ruben, Thank you for providing us with your feedback we are glad that you enjoyed your stay. We will see you soon.

10/10 Fantastiskt

Jake

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Norma Galaviz 12 feb. 2024
Dear Jake, Thank you for leaving us a review we hope to see you soon

10/10 Fantastiskt

ilse

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Es un hotel limpio, bien ubicado, habitaciones con todo lo necesario, buen desayuno
Bodde här 1 natt i december 2023
Svar från Norma Galaviz 29 jan. 2024
Dear Ilse, Gracias por tu resena. Nos alegra que hayas disfrutado tu estancia, y que todo fue a tu gusto.Sincerely, Norma GalavizGeneral Manager 915-778-6411n.galaviz@palettehotels.com

8/10 Bra

Natasha

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Norma Galaviz 12 feb. 2024
Dear Natasha, Thank you for providing us with your review. We hope to see you soon.

10/10 Fantastiskt

David

Gillade: Renlighet
Bodde här 1 natt i december 2023
Svar från Norma Galaviz 12 feb. 2024
Dear David, Thank you for providing us with your feedback we hope to see you soon.

10/10 Fantastiskt

Eugene L

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Norma Galaviz 1 jan. 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay we hope to see you soon.

10/10 Fantastiskt

Ulises

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Best one in the area
Bodde här 1 natt i december 2023
Svar från Norma Galaviz 30 dec. 2023
Dear Ulises,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okej

Jorge

Bodde här 4 nätter i december 2023
Svar från Norma Galaviz 20 dec. 2023
Thank you for taking the time we appreciate your rating. Happy Holidays we'll see you soon.

8/10 Bra

Lance

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Norma Galaviz 18 dec. 2023
Thank you for taking the time to rate your most recent stay with us. We appreciate your patronage please visit us soon. Happy Holidays.

10/10 Fantastiskt

Eleuterio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i november 2023
Svar från Norma Galaviz 4 dec. 2023
Thank you very much for your candid review. We appreciate you takin the time to provide us with your score. We hope to see you soon.

4/10 Dåligt

Mustafa

Gillade inte: Renlighet och boendets skick och faciliteter
Coaches, chairs ans room not that clean
Bodde här 1 natt i november 2023
Svar från Norma Galaviz 17 nov. 2023
We are very sorry that you didnt have a great experience i our hotel- our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board and we will strive to make improvements accordingly.

8/10 Bra

Verifierad resenär

Was just ok,,
Bodde här 1 natt i november 2023
Svar från Norma Galaviz 17 nov. 2023
Thank you for taking the time to leave us a review please feel free to contact the property to discuss your stay further.

10/10 Fantastiskt

SARA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel limpio y buena ubicación
Bodde här 3 nätter i november 2023
Svar från Norma Galaviz 13 nov. 2023
Thank you for taking the time to provide us with your feedback we appreciate your candid review. We hope to see you soon.

10/10 Fantastiskt

Christine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från Norma Galaviz 13 nov. 2023
Thank you so much for your review we are glad we were able to provide you an excellent stay. We hope to see you soon.

8/10 Bra

Angelica

Bodde här 1 natt i november 2023
Svar från Norma Galaviz 29 jan. 2024
Dear Angelica, Thank you for providing us with your review. We are glad you enjoyed your stay.Sincerely, Norma GalavizGeneral Manager 915-778-6411n.galaviz@palettehotels.com

6/10 Okej

ALEJANDRA

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Hugo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the whole experience
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

marcos

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Everything inside the rooms was old! specially the bed! The AC was extremely noisy!
Bodde här 1 natt i oktober 2023
Svar från Norma Galaviz 25 okt. 2023
We are sorry to hear that you did not have a great experience in our hotel-our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board and we will strive to make improvements accordingly.

4/10 Dåligt

Luis Enrique

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Hallways had humid smell mixed with cigarette. Room furniture and pillows looked old and not very clean. Bathroom door got stuck
Bodde här 1 natt i oktober 2023
Svar från Norma Galaviz 24 okt. 2023
Dear Luis,Thank you very much for your candid review of your recent stay at our hotel . Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and hotel that need attention. I hope that we can convince you to visit us again to provide a superior guest experience.

10/10 Fantastiskt

Patricia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was super friendly. Breakfast was delicious & nice options. Beautiful courtyard area. They are still doing renovations which will make each stay even better. There are few dining options within walking distance and of course, Starbucks being next door was wonderful.
Bodde här 4 nätter i oktober 2023
Svar från Norma Galaviz 25 okt. 2023
Thank you for taking the time to review us after your recent stay. We are glad you had an excellent stay and hope to see you soon.