Lobby

Recensioner av Quality Inn Airport East

2.5 out of 5
Quality Inn Airport East
900 Yarbrough Dr, El Paso, TX

Recensioner

5,8
10 - Fantastiskt i betyg. 194 av 1004 recensioner" "
8 - Bra i betyg. 202 av 1004 recensioner" "
6 - Okej i betyg. 165 av 1004 recensioner" "
4 - Dåligt i betyg. 163 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 280 av 1004 recensioner" "

6,0/10

Renlighet

6,8/10

Personal och service

5,8/10

Bekvämligheter

5,6/10

Boendets skick och faciliteter

5,6/10

Hållbarhet

Recensioner

4/10 Dåligt

ELI

Affärsresenär, Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Precio economico.
Bodde här 1 natt i april 2024

4/10 Dåligt

Jonathan

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
When me and my girlfriend walked in there was sheets on the floor, pillows on the floor, the blanket had this weird green stain on it and the pillows were moderately dirty and the bathroom had towels on the toilet and there was no toothpaste or shampoo only body wash and conditioner. The bathroom tub also seemed pretty dirty so we didnt use it either. Overall it could have been better and there should be room service more often to clean and tidy up the place at least and replace the sheets, blankets, pillows, etc. i want to stay here again but honestly i might not because of this experience.
Bodde här 1 natt i april 2024
Svar från Manager 1 maj 2024
Hello Jonathan,We appreciate your detailed feedback and regret to learn of your experience. Rest assured, we will share your concerns with the relevant teams for their review. Your input is essential in improving our services, and we hope you'll consider giving us another chance in the future for a more satisfactory stay.

2/10 Väldigt dåligt

EDGAR PRIETO

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Habitación sucia, mal estado, lavabo tapado.,tina despintada y en mal estado. En el restaurante sillones con polvo y paredes con accesorios de tela llenas de yeso por una aparente remodelación. Nunca volvería.
Bodde här 1 natt i april 2024
Svar från Manager 1 maj 2024
Hello EDGAR PRIETO, We apologize for any inconveniences you encountered during your stay. We appreciate your feedback and will address these issues with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.

4/10 Dåligt

OBED

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Nos asignaron una habitación sucia, el baño estaba sin asear. Después nos asignaron una habitación con el sanitario en reparación. El olor de la habitación era desagradable, se ve viejo y deteriorado el hotel. El servicio en recepción fue muy bueno, trataron de apoyarme en lo que solicité
Bodde här 1 natt i april 2024
Svar från Manager 1 maj 2024
Hello OBED, Agradecemos sus comentarios y lamentamos los inconvenientes experimentados durante su estancia. Tomaremos sus observaciones en consideración para mejorar nuestros servicios. Quedamos a disposición para futuras aclaraciones o comentarios adicionales.

2/10 Väldigt dåligt

donald

Gillade inte: Bekvämligheter och boendets skick och faciliteter
The smoke detector was ripped out of the ceiling. The security lock on the door was ripped off and missing. The WiFi in the entire motel never worked. One towel in the room. With no security lock the maid walked in on me in a state of undress. No knock just came in.I left early so can’t comment on breakfast. I tried to check out but no one in the open office area at 3:30 am I will not stay there again. Don shipley. Out a lot of money for a substandard room.
Bodde här 2 nätter i april 2024
Svar från Manager 23 apr. 2024
Hello donald, We are sorry to learn about your experience at our hotel and the inconvenience you faced. Your feedback is valuable to us and will be shared with the appropriate teams for improvement. Our aim is always to ensure the comfort and security of our guests. Should you need further assistance or wish to discuss your stay in detail, please reach out to our management team. We appreciate your understanding and regret any disappointment caused as a result.

10/10 Fantastiskt

Melissa

Gillade: Renlighet
Bodde här 6 nätter i april 2024
Svar från Manager 23 apr. 2024
Hello Melissa,We are glad to hear you had a wonderful stay at our hotel! Please don't hesitate to reach out if you need any assistance in the future.

10/10 Fantastiskt

Lawrence, Vineland

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fue Genial,exelente atencion,ambiente limpio y seguro,mucha Paz. Volveremos
Bodde här 2 nätter i april 2024
Svar från Manager 19 apr. 2024
Hello Lawrence,We are delighted to hear that you had a great experience with us! Providing excellent service and a clean, safe environment is our priority. We look forward to welcoming you back soon.

10/10 Fantastiskt

Gisela

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
They were cheap and easy to book with
Bodde här 1 natt i april 2024
Svar från Manager 17 apr. 2024
Hello Gisela,We're delighted to hear that you found booking with us to be a convenient experience. We strive to provide a smooth and hassle-free reservation process for all our guests. Thank you for choosing our hotel for your stay.

4/10 Dåligt

Brenda Arely

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
El edificio se encuentra muy deteriorado, por dentro y por fuera. Le falta muchisimo mantenimiento y parece ser que el personal no da abasto el de limpieza y las personas que te reciben. No había WIFI que es un servicio necesario, y por nada hacen descuento siendo que no otorgan un servicio completo. No volvería a hospedarme en ese hotel.
Bodde här 2 nätter i april 2024
Svar från Manager 12 apr. 2024
Hello Brenda Arely, We're sorry to hear about your experience. Our team is dedicated to maintaining our property to the highest standards. Any inconveniences you encountered do not reflect our usual level of service. For any further concerns, please reach out to management.

6/10 Okej

Maribel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
n/a
Bodde här 2 nätter i april 2024
Svar från Manager 10 apr. 2024
Hello Maribel,We appreciate you sharing your feedback with us. Guest satisfaction is our priority, and we will address the issues raised for future improvements. Your experience is valuable to us, and we encourage you to reach out to our management team for further assistance.

4/10 Dåligt

Luis Fernando diaz

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
they did'nt have soap or shampoo, and it wasnt cleen
Bodde här 1 natt i april 2024
Svar från Manager 10 apr. 2024
Hello Luis Fernando diaz,We appreciate your feedback and apologize for any inconvenience. Please feel free to reach out to our management team to address your concerns directly. Your comments will be used to improve our services for future guests.

2/10 Väldigt dåligt

Mathew

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Manager 11 apr. 2024
Hello Mathew, We're sorry to hear that your stay did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your visit. We value your feedback and would appreciate the opportunity to address any issues you encountered.

4/10 Dåligt

GUILLERMO TADEO LUCERO

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pésima habitación, limpieza fatal, muy viejos los muebles, no había jabones para bañarse, no funciona el internet, pésimo servicio
Bodde här 1 natt i april 2024
Svar från Manager 9 apr. 2024
Hello GUILLERMO TADEO LUCERO, We regret to hear about your experience. Your feedback will be shared with the team. For any further assistance or feedback, please contact our management directly.

2/10 Väldigt dåligt

Rodolfo Sandoval

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Quizá el peor hotel en el que me he hospedado en mi vida. No servía el Wifi, no tenían jabones para manos y baño, instalaciones deprimentes, el elevador parecía de una casa del terror.
Bodde här 1 natt i april 2024
Svar från Manager 9 apr. 2024
Hello Rodolfo Sandoval, Lamentamos escuchar que su estancia no cumplió con sus expectativas. Apreciamos sus comentarios y los transmitiremos a nuestro equipo para mejorar. Esperamos que considere compartir sus preocupaciones con la gerencia para futuras mejoras.

2/10 Väldigt dåligt

Rosa

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
We got our room and we thought it was going to be relaxing especially since we had a long trip to get to the hotel. We open the room and to our surprise the floor seemed to not been mopped in months it looked like they just threw some water and dirt accumulated on the water. I could say out of all my hotel experiences this one was the worst. Not to mention the room my sister got were kids running around knocking on her door not letting her sleep she went to tell the host from the hotel and she would apologize and just continue talking to another person without calling the attention of the kids parents, i don’t know if it’s just me but to me that was very unprofessional.
Bodde här 2 nätter i mars 2024
Svar från Manager 9 apr. 2024
Hello Rosa, We apologize for the inconvenience you encountered during your stay. We value all feedback to continue improving our services. We encourage guests to inform our staff promptly about any concerns so that we can address them efficiently. Your comments will be shared with the appropriate departments for review.

2/10 Väldigt dåligt

LIDIA

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
My room was full of little cockroaches, I had to sleep with the light on. Bathroom full of hairs and dust.
Svar från Manager 7 apr. 2024
Hello LIDIA,We're sorry to hear about your experience. Your feedback is valuable, and we appreciate you bringing this to our attention so we can address it appropriately. Our team strives to ensure all rooms are clean and comfortable for our guests. Feel free to reach out to our management team with any further concerns.

2/10 Väldigt dåligt

Manuela

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms was not clean bed sheets had small stains good thing we had taken blankets with us ..for the next day my key wouldn’t open my room I ended up having to go to the lobby twice to get someone to help me open the door kids that were in the lobby we’re knocking on my window and door I wouldn’t stay here again
Bodde här 2 nätter i mars 2024
Svar från Manager 4 apr. 2024
Hello Manuela, We apologize for any inconvenience you experienced during your stay. Please reach out to our management team directly so they can address your concerns in detail. Thank you for sharing your feedback with us.

4/10 Dåligt

jose

Gillade inte: Personal och service och boendets skick och faciliteter
La puerta no servia, muy sucio , la habitación carente de mantener
Bodde här 1 natt i mars 2024
Svar från Manager 4 apr. 2024
Hello jose, We regret to hear about your experience. Guest feedback is vital for our improvement, and your comments will be shared with our team. Should you have any concerns, we encourage you to reach out to management directly. Your satisfaction is our priority.

2/10 Väldigt dåligt

Roxy

Bodde här 1 natt i mars 2024
Svar från Manager 29 mars 2024
Hello Roxy,We're sorry to hear that your experience was not up to our usual standards. Please feel free to get in touch with us to discuss any concerns you may have had during your stay. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Javier

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good service and ship
Bodde här 1 natt i mars 2024
Svar från Manager 24 mars 2024
Hello Javier,We are delighted to hear that you enjoyed the service during your stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i mars 2024
Svar från Manager 22 mars 2024
Hello Jose,We appreciate your feedback and regret any inconveniences you may have encountered during your stay. Please don't hesitate to contact our management team directly to further discuss your experience. We value all guest input and strive to improve our services continuously. Thank you for bringing this to our attention.

8/10 Bra

Ludivina

Gillade: Renlighet
Excelente
Bodde här 6 nätter i mars 2024
Svar från Manager 19 mars 2024
Hello Ludivina,We are delighted to hear that you had an excellent experience during your stay with us. Our team is thrilled to have met your expectations, and we hope to welcome you back for another outstanding stay in the future.

10/10 Fantastiskt

Ashley

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very good
Bodde här 7 nätter i mars 2024
Svar från Manager 13 apr. 2024
Hello Ashley,We're delighted to hear you had a positive experience during your stay with us! Our team strives to provide exceptional service to all our guests. Should you have any further feedback or comments, please feel free to reach out to our management team. Thank you for choosing to stay with us.

2/10 Väldigt dåligt

Ramiro

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
they never clean the room
Bodde här 2 nätter i mars 2024
Svar från Manager 17 mars 2024
Hello Ramiro,We apologize for any inconvenience you may have experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns so they can ensure a pleasant visit next time.

2/10 Väldigt dåligt

Quin

Reste i grupp, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
This is not it. If you're unaware of the proximity to the boarder this place is, let me help. Too close. Pick something farther away.
Bodde här 3 nätter i mars 2024
Svar från Manager 14 mars 2024
Hello Quin, We appreciate your feedback regarding our location. Thank you for taking the time to share your thoughts, we will ensure to pass along your comments for future improvements.

10/10 Fantastiskt

Oscar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Manager 12 mars 2024
Hello Oscar,We're thrilled to hear you had a wonderful experience at our hotel! Should you ever have any feedback to help us improve, please don't hesitate to reach out. We hope to welcome you back soon!

4/10 Dåligt

Denisse

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Muy mala experiencia, el personal siempre fue amable pero el inmueble esta en decadencia, muy descuidado y otros huéspedes parecían personas peligrosas.
Bodde här 2 nätter i februari 2024
Svar från Manager 6 mars 2024
Hello Denisse,We appreciate your feedback and will address the concerns you've raised with our team. Your safety and comfort are our top priorities, and we strive to maintain our property to the highest standards. Feel free to reach out to our management team for further assistance.

8/10 Bra

Armando

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good
Bodde här 1 natt i februari 2024
Svar från Manager 17 feb. 2024
Hello Armando, Thank you for taking the time to share your positive feedback with us. We are pleased to hear that you had a very good experience during your stay at our hotel. We strive to provide excellent service and ensure our guests' satisfaction. If you have any future travel plans, we would be delighted to welcome you back for another enjoyable stay.

10/10 Fantastiskt

Brenda

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Susio y muy ruidoso el servicio aceptable
Bodde här 1 natt i februari 2024
Svar från Manager 9 feb. 2024
Hello Brenda,Estimado huésped, agradecemos sus comentarios sobre su estancia en nuestro hotel. Lamentamos sinceramente si experimentó alguna molestia debido a ruidos durante su estadía. ¡Nos alegra saber que encontró nuestro servicio aceptable! Esperamos tener otra oportunidad de brindarle una experiencia más placentera en el futuro.

10/10 Fantastiskt

Carlos

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay
Svar från Manager 2 feb. 2024
Hello Carlos,Thank you for choosing our hotel for your recent stay. We are happy to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we strive to provide a great experience for all our guests. We hope to have the opportunity to welcome you back in the future.

2/10 Väldigt dåligt

Adriana Ivonne

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pésimo
Ya habíamos ido en diciembre a ese hotel y la experiencia fue horrible, las habitaciones muuuuy sucias y no se diga las instalaciones, totalmente descuidadas se ven como años sin mantenimiento. El desayuno simplemente no hubo se terminó en media hora, pensé que era por la temporada pero ahora que volvimos a ir (porque no pude cancelar ya reservación) la situación fue la misma o peor, las habitaciones dan mucho asco donde no hay absolutamente nada de limpieza... la gente que estaba por ahí en los pasillos drogándose... todo infinitamente mal... no gasten ahí su dinero no vale NADA la pena
Bodde här 1 natt i januari 2024
Svar från Manager 2 feb. 2024
Hello Adriana Ivonne,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your loyalty in choosing our hotel again, but we regret to hear that your expectations were not met. We take your comments seriously and will address them with our team to ensure a better experience for our guests in the future.

2/10 Väldigt dåligt

Mariana

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Muy mal servicio y mala atención
Bodde här 2 nätter i januari 2024
Svar från Manager 1 feb. 2024
Hello Mariana, Lamentamos escuchar que haya tenido una mala experiencia durante su estancia en nuestro hotel. Valoramos los comentarios de nuestros huéspedes y nos disculpamos si no cumplimos con sus expectativas. Apreciamos que nos haya dado la oportunidad de mejorar y le animamos a ponerse en contacto con nuestro equipo de gestión directamente para discutir cualquier problema específico que haya enfrentado.

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Remove this from your list of hotels
I have to move 2 times because the rooms were not clean and by that i mean undone bed,towels on the floor, no lights, half empty water bottles...
Bodde här 1 natt i januari 2024
Svar från Manager 3 feb. 2024
Dear Guest, We apologize for the inconvenience you experienced during your stay. We take cleanliness very seriously and we will address your concerns with our housekeeping team to ensure this does not happen in the future. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back so we can exceed your expectations.

2/10 Väldigt dåligt

Valerie

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Do not book! They made me wait to check in for 10 mins (nobody in like, just wait over there for ??) the bathroom was GROSS. The handle in the shower fell off, everything was rusty, the mat was peeling and dirty, tissue box was empty, they only had a tiny bit of cereal and waffles for breakfast. No coffee cups! Go elsewhere, it is not worth the cheap price.
Bodde här 1 natt i januari 2024
Svar från Manager 31 jan. 2024
Hello Valerie, We apologize for any inconvenience you experienced during your stay. We strive to provide efficient check-in processes, but it seems that we fell short of that during your visit. We appreciate your feedback regarding the bathroom and will address these concerns with our housekeeping team. As for breakfast, we offer a variety of options to cater to different preferences, and we apologize if it didn't meet your expectations. Thank you for bringing these matters to our attention, and we hope you will consider giving us another chance in the future.

6/10 Okej

Jorge O

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
They have no shampoo, soap and toilet paper.. Very disappointed..
Bodde här 1 natt i januari 2024
Svar från Manager 17 jan. 2024
Hello Jorge O,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will share them with our team for further improvement. We hope to have the opportunity to welcome you back and provide a better experience in the future.

4/10 Dåligt

Luz Amalia Ortega

Mal servicio, no tenían jabón y nos dijeron que se había terminado, faltó papel y las almohadas terribles, pedimos todo en recepción y nunca nos dieron el servicio durante las dos noches de estancia. Y tampoco nos hicieron el servicio de limpieza de la habitación.
Bodde här 2 nätter i januari 2024
Svar från Manager 17 jan. 2024
Hello Luz Amalia Ortega, We apologize for any inconvenience you experienced during your stay. We are sorry to hear about the issues with the lack of soap and missing paper in your room. Our team strives to ensure a comfortable experience for all guests, and we would have been happy to provide you with the necessary items if we had been made aware of the situation. We apologize for any miscommunication regarding housekeeping services, as we aim to provide consistent and timely service. Thank you for bringing these concerns to our attention, and we will address them with our team to enhance future guest experiences.

6/10 Okej

Jorge O

Reste i grupp
Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Manager 17 jan. 2024
Hello Jorge O, Thank you for choosing our hotel for your stay. We appreciate your time in sharing your experience. If you have any specific feedback or concerns, please reach out to us so we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

6/10 Okej

Jorge O

Reste i grupp
Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Manager 16 jan. 2024
Hello Jorge O, We're sorry to hear that your recent stay with us wasn't completely satisfactory. We value your opinion and would appreciate it if you could reach out to us directly to share any specific feedback you may have encountered during your stay. We are always striving to improve our services and would love to address your concerns. Thank you for choosing our hotel and we hope to have another opportunity to serve you better in the future.

2/10 Väldigt dåligt

Miguel

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Manager 13 jan. 2024
Hello Miguel,We're sorry to hear that your experience at our hotel was less than satisfactory. We would appreciate it if you could reach out to us directly with any specific feedback so we can address the issues you encountered during your stay. We value your input and hope to have the opportunity to make it right for you in the future.

8/10 Bra

Belem

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Manager 12 jan. 2024
Hello Belem, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Väldigt dåligt

Lionel

Bodde här 2 nätter i januari 2024
Svar från Manager 29 jan. 2024
Hello Lionel,We're sorry to hear that you did not fully enjoy your stay with us. If you have any specific feedback about your experience, we encourage you to reach out to our hotel directly so that we can address any areas of improvement. We value your perspective and hope to have the opportunity to exceed your expectations in the future.

2/10 Väldigt dåligt

Enrique

Bodde här 5 nätter i januari 2024
Svar från Manager 12 jan. 2024
Hello Enrique, We regret to hear that your experience with us fell short of your expectations. We encourage you to reach out to us directly so that we may address any specific concerns you may have had during your stay. Your satisfaction is of utmost importance to us.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Evítenlo.
La habitación, el baño, todo estaba sumamente sucio.
Bodde här 1 natt i januari 2024
Svar från Manager 10 jan. 2024
Dear Guest, Lamentamos mucho escuchar que su estancia no cumplió con sus expectativas. Nos tomamos muy en serio la limpieza y mantenimiento de nuestras instalaciones y le aseguramos que compartiremos sus comentarios con nuestro equipo de limpieza para asegurarnos de que esto no vuelva a ocurrir. Agradecemos sus comentarios y esperamos poder brindarle una experiencia mejor en el futuro.

10/10 Fantastiskt

Josephine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 9 jan. 2024
Hello Josephine,Thank you for choosing our hotel for your stay! We appreciate your kind rating and are delighted to hear that you had a fantastic experience with us. We hope to welcome you back in the future for another enjoyable stay.

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Worst hotel I've ever stayed at
Person working the front desk was very nice and friendly but even that can't make up for this roach hotel.
Bodde här 1 natt i december 2023
Svar från Manager 10 jan. 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We're glad to hear that our front desk staff provided you with a friendly experience. However, we're sorry to learn that you were dissatisfied with your stay. We take cleanliness and pest control very seriously, and we'll look into this matter further. Should you have any additional concerns, please don't hesitate to contact our management directly.

6/10 Okej

Sonia

Reste med familjen
Don't get fooled by pictures here!
I dislike that the pictures 9n here are NEVER what you end up getting once you check-in. They should have a $25 reward for us booking the hotel, looking at the room first, seeing the breakfast being served, if NOT wanting to stay! The breakfast was sucky. They had waffles ONLY. Small yogurt. Orange juice wasn't working. Had apple and cranberry juice. Lots of water. Fruit loops and Korn Flakes with milk. NOTHING else. Stayed twice a d no room service was offered or given. No bother of fresh towels or toilet paper. They had no little condiment soaps etc. Pillows were so old and flinzy. Has an elevator. Which was a plus. No telephone in room. The outside of the hotel smelled dirty and next to elevators was the smoking ashtrays, so smelled bad inside elevator too. Yeah, pay for what u get. I understand that! Just update ur fotos and information and let us decide if we stay or not! I want a refund. Or something back.
Bodde här 1 natt i december 2023
Svar från Manager 8 jan. 2024
Hello Sonia, Thank you for sharing your experience with us. We apologize if the room did not meet your expectations. We strive to accurately represent our hotel through our website photos. Our breakfast selection typically includes waffles, yogurt, various juices, cereals, and other options. We regret any inconvenience caused by the temporary unavailability of certain items. Room service is not a standard amenity, but we are always available to assist with any requests at the front desk. We appreciate your feedback regarding the pillows and will take it into consideration. We apologize for any unpleasant odors you encountered. If you have any further concerns, please contact our management directly.

4/10 Dåligt

Walter

Bodde här 1 natt i december 2023
Svar från Manager 23 jan. 2024
Hello Walter, We appreciate you choosing our hotel for your stay. We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 Väldigt dåligt

David

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Not clean bugs in the room
Bodde här 2 nätter i december 2023
Svar från Manager 8 jan. 2024
Hello David, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Väldigt dåligt

Montserrat

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Manager 3 jan. 2024
Hello Montserrat, We're sorry to hear that you didn't have a positive experience during your stay with us. We would appreciate it if you could reach out to our hotel directly so that we can address any concerns or issues you may have encountered. Your satisfaction is very important to us and we'd like to make it right.

2/10 Väldigt dåligt

Melvin J

Bodde här 1 natt i december 2023
Svar från Manager 3 jan. 2024
Hello Melvin J, We regret to learn that your experience at our hotel was not up to your expectations. We kindly encourage you to please reach out to our hotel directly to share any feedback about your stay so that we may address any issues you encountered. We value every guest's feedback and strive to continually improve our services.