I arrived late, after midnight and the man at reception who checked me in seemed very tired, i.e. Not normal service mind.
Hotel room was very cold no heater was turned on and it was minus degrees outside. No additional blanket was available in room.. woke up freezing several times that night. Even thou I had activated the radiator, the room didn't heat up quick enough to warm the cold out room.
Shoe shine cloth and face cloth was dried out and not usable.
Välk hotel is normally high standard which justify the high cost they charge, but this standard was below value paid.