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Recensioner av Basin Park Hotel and Spa

3 out of 5
Basin Park Hotel and Spa
12 Spring St, Eureka Springs, AR

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 507 av 1000 recensioner" "
8 - Bra i betyg. 330 av 1000 recensioner" "
6 - Okej i betyg. 90 av 1000 recensioner" "
4 - Dåligt i betyg. 59 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 14 av 1000 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

DeEtt

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Starting to need some clean updates. Not to lost the ambiance, but freshen.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Barbara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very welcoming staff. Loved the place
Bodde här 2 nätter i maj 2024

8/10 Bra

Linda

Gillade: Renlighet och personal och service
Bodde här 2 nätter i maj 2024

6/10 Okej

Marsha, Springfield

Gillade: Renlighet, personal och service och bekvämligheter
I never got hot water in my room, the toilet space is very cramped, but I loved the location. The hotel itself was very charming.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

charlene

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 7 nätter i februari 2024

10/10 Fantastiskt

Jane

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything
Bodde här 1 natt i maj 2024

8/10 Bra

LORI

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Paid $7 more at hotel than stated on Expedia. There are "free" things to do every day at hotel. Do them since you are charged a daily resort fee and they were fun! Not all shops were open since it was b4 memorial day. Plus a lot of places are closed on Mon and Tue at least this time of year. (May). Fun town.
Bodde här 2 nätter i maj 2024

6/10 Okej

Brenda, Vinita

Reste med sin partner
Enjoyed the stay. Hotel was old, so not expecting a lot. Parking was inconvenience. Shuttle had to transport you to a parking lot about half mile away where you car was parked.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Terrah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Will be back! Great experience!
Bodde här 1 natt i maj 2024

4/10 Dåligt

Richard

Reste med familjen
Gillade inte: Renlighet
Our bedding had not been changed, although the bed was made up as if it was clean. When I went to get into bed, pulled back the bedding, and there was blood on the sheet. As a female, I’m too old to have left it where it was if you get my drift., Someone brought us clean sheets and they did comp us the room for that night, but overall a very disturbing experience. Carpets were grimy too, and the place just seemed warn out. Shuttle driver nice, and he brought us the clean sheets too. Main check in area staff not very friendly or accommodating overall.
Bodde här 2 nätter i maj 2024
Svar från RDM 15 maj 2024
Thank you for the feedback. Our apologies about the cleanliness issues. I will forward this to our Hsk. Sup. so this will not happen in the future. We have a couple of new housekeepers we are still training.All of the carpet in the hotel was cleaned in April. Our apologies if it was not done to your satisfaction.I hope you have a good day.

10/10 Fantastiskt

Sanderli

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024

6/10 Okej

Paul, Broken Arrow

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Old refurbished classic hotel. Room was small and dust/mold as expected of this kind of hotel but really kicked in my allergies. She loved the romance of it, but not for more than the day. Nice and nostalgic so perfect for some, just know what it is.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Margie, Fayetteville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Right in the middle of everything in Eureka Springs!
Bodde här 1 natt i april 2024
Svar från RDM 2 maj 2024
Thank you for choosing the Basin Park Hotel!

6/10 Okej

Tyler

Bodde här 1 natt i april 2024

6/10 Okej

Tiffany, Olathe

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The bathroom was way too small. The toilet was up against the window and wall. The shower was tiny and the sink was in the room far away from the bathroom. The air conditioner had to run all night and that was loud.
Bodde här 1 natt i april 2024
Svar från RDM 2 maj 2024
Thank you for the feedback. Our apologies about the room size and the AC. Some of our rooms are small but we have expanded a lot of them to be roomier. Next time you stay with, inquire about our larger rooms. The AC noise is inconvenient but unfortunately there's not much we can do about that.I hope you have a good day!

8/10 Bra

Gary, Anchorage

Affärsresenär
At this hotel you are stepping back in time. A very old, classic hotel from post Civil War era. Not perfect but pretty good shape for its age. A visit to Eureka Springs is a step back in time.
Bodde här 3 nätter i april 2024
Svar från RDM 2 maj 2024
Thank you! Please visit us again next time you're in Eureka Springs.

2/10 Väldigt dåligt

janelle

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The front desk was rude. They acted like they didn't even want us to be there. No greeting, no smile, no thank you. Very short and curt. The shuttle drivers were the nicest people there. The room was subpar and ugly. The staircase needed vacuuming and the food was subpar. If you called the front desk they were just plain rude. The hotel is not at all attractive. I've stayed at better La Quinta's and I payed almost $400 in hotel tax. Overall I would find another place to to stay. Highly overrated!!
Bodde här 2 nätter i april 2024
Svar från RDM 23 apr. 2024
Thank you for the feedback. Our apologies you were not satisfied with your stay. I will share this review with my staff and we will do better in the future.Have a good day.

10/10 Fantastiskt

James

Neat history. Cool bar. Friendly staff. Dog friendly.
Bodde här 2 nätter i mars 2024
Svar från RDM 2 maj 2024
Thanks for the 5 star review!

10/10 Fantastiskt

Jared

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wife and I enjoyed our night stay here. Awesome location to downtown Eureka Springs and all the shops.
Bodde här 1 natt i april 2024
Svar från RDM 2 maj 2024
Thanks for the 5 star review!

6/10 Okej

Sallye

Reste med familjen
Gillade: Personal och service
Seemed dingy to me. Didn’t appreciate the fire alarm going off (no fault of hotel).
Bodde här 1 natt i april 2024
Svar från RDM 2 maj 2024
Our apologies you thought the hotel was dingy. I will speak to housekeeping and we will do better.Have a good day.

10/10 Fantastiskt

Tristan

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Troy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you're looking for a great place on your visit to Eureka Springs this is the place! Great location and a superior state made for a great experience for us.
Bodde här 2 nätter i april 2024
Svar från RDM 12 apr. 2024
We appreciate the positive feedback!

8/10 Bra

Kenny

Bodde här 2 nätter i april 2024
Svar från RDM 2 maj 2024
Thanks for visiting.

10/10 Fantastiskt

John

Bodde här 2 nätter i november 2023
Svar från RDM 2 maj 2024
Thanks for the 5 star review!

6/10 Okej

Amy

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från RDM 12 apr. 2024
Thanks for visiting.

8/10 Bra

Jean-Baptiste

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från RDM 12 apr. 2024
Thanks for visiting.

8/10 Bra

Angela

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
First of all, this is an OLD hotel. Like the rest of the town, everything is OLD. That said, it is not a bad hotel. The staff was amazing. From the front desk attendants to the bar/dining staff to the cleaning staff, the service was amazing. I always try to book directly through the hotel...but that was not a wise move. We received an amazing deal through Expedia. The price was 1/2 of booking through the hotel directly. We booked 2 rooms and loved being across the hall from each other. The rooms were cozy, but old. Dim lighting and interesting plumbing situations. The floors are creaky, which falls in line with the mood of the old hotel. Beds, bedding, sheets, towels were totally fine. The hotel restaurant was very good as was the game room. I had a great time with my almost-adult children in the game room. The location is absolutely perfect! Being right in the middle of Eureka is fantastic. We could walk everywhere and if needed, the hotel had a shuttle available at all times. We had amazing dining experiences at the suggestion of the hotel staff . Overall, we had a fantastic stay at a fun hotel which is located in the best place in Eureka!
Bodde här 3 nätter i mars 2024
Svar från RDM 12 apr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okej

George

Reste med familjen
The Basin Park front desk were rude and unaccommodating . The cleaning crew were very friendly as was the door man. We stayed in one of the haunted rooms ,room 306 . The first night it sounded like someone was in the room walking around.
Bodde här 2 nätter i mars 2024
Svar från RDM 12 apr. 2024
Thank you for the feedback. My apologies the front desk staff. We were in the midst of Spring Break and shorthanded. The staff was stretched thin and we were extremely busy. We will do better in the future.I hope you have a good day.

8/10 Bra

Cathy

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Staff was great, very friendly and helpful. Building was old of course so did have some quirks!
Bodde här 2 nätter i mars 2024
Svar från RDM 23 mars 2024
Thank you for visiting!

10/10 Fantastiskt

Mary

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från RDM 23 mars 2024
Thanks for the 5 star review!

10/10 Fantastiskt

Heather

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the history of the hotel and the hotel and staff were very professional and I enjoyed our stay
Bodde här 1 natt i mars 2024
Svar från RDM 23 mars 2024
We appreciate the positive feedback!

10/10 Fantastiskt

Mike

Reste med sin partner
Customer service and staff was amazing! Loved the shuttle service and drivers as well!
Bodde här 2 nätter i mars 2024
Svar från RDM 23 mars 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 Fantastiskt

Dwana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 1 natt i mars 2024
Svar från RDM 23 mars 2024
Thanks for the 5 star review!

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från RDM 23 mars 2024
Thanks for the 5 star review!

4/10 Dåligt

Donna

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
We checked in to the first room and the bed was horribly uncomfortable, the room was dusty. The floor smelled completely of weed. We were moved to the 5th floor from the 4th and into another room. The bed was slightly better, the room was still dusty. The bathroom areas were extremely tight. The staff was friendly and helpful, the location was great- however this place really needs updating. Around 10:30pn we heard a lot of stomping and noise above us to which we found out was a ghost tour which lasted until well after 11pm. Our spa services were moved to another location due to a person calling in. The spa was the main reason we stayed at the hotel for convenience.
Bodde här 2 nätter i mars 2024
Svar från RDM 23 mars 2024
Thank you for the feedback. Our apologies about all of the issues you experienced while staying with us. We will do better in the future.I hope you have a good day.

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay in Eureka! All of downtown Eureka Springs is within walking distance and they have a shuttle to get to other attractions in town!
Svar från RDM 23 mars 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 Fantastiskt

Carey

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel in the heart of downtown with lots of shops and restaurants within walking distance.
Bodde här 1 natt i mars 2024
Svar från RDM 23 mars 2024
Thank you for choosing the Basin Park Hotel!

6/10 Okej

Susan

Reste med sin partner, Reste med husdjur
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Ok I get that this is a historic town but this hotel is old. Really old. They just keep adding more layers of brown paint on the walls. The TVS are old and you can't stream to them. The floors are uneven so Our door was crooked at the top and had a 2 inch gap. Carpet was old. Fixtures lighting furniture all needs to be thrown away. At $275 a night you'd think it was at least a Holiday Inn. Parking was at an offsite lot so you unload at the curb. We had 2 dogs so I had to stay with them while my husband had to go park the car and wait for free shuttle. Staff was very friendly and helpful! The game room was fun and the lounge was nice if you want expensive cocktails. Didn't go to the spa or use the hot tub. Not sure why this is called a 'resort' my guess is so they can charge the ' resort fee'. We didn't have the cont'l breakfast but used the $15 credit at a local coffee shop. Which is a smart partnership! Go there for breakfast! Awesome coffee fresh baked biscuits :) The locals go there. The location is what you're paying for $$. Probably won't go back
Bodde här 1 natt i februari 2024
Svar från RDM 3 mars 2024
Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

8/10 Bra

Shaun, Topeka

Reste med sin partner
Gillade: Renlighet
The Basin Park Hotel certainly has a lot of character and charm. Its location makes it a great spot to stay and browse the local shops and eateries.
Bodde här 2 nätter i februari 2024
Svar från RDM 3 mars 2024
We appreciate the positive feedback!

10/10 Fantastiskt

Corina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Jacob at the front desk and Nick on the shuttle were amazing. This hotel is beautiful ghost or no ghost! I will be back as it’s just a wonderful vibe all around. My only critique is the mirrors are a little high for those 5’2” and under-that’s not the first time I’ve run into that though.
Bodde här 1 natt i februari 2024
Svar från RDM 3 mars 2024
Thanks for the 5 star review!

8/10 Bra

James

Bodde här 1 natt i februari 2024
Svar från RDM 23 mars 2024
Thank you for visiting!

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från RDM 3 mars 2024
Thank you for visiting!

8/10 Bra

kenneth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great overall experience
Bodde här 1 natt i februari 2024
Svar från RDM 3 mars 2024
Thank you for choosing the Basin Park Hotel!

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and hospitality!
Bodde här 1 natt i februari 2024
Svar från RDM 3 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Fantastiskt

Wade

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful old hotel, smack dab in the middle of downtown Eureka Springs. It's not perfect, but, still, I love this old lady. We've stayed here twice, and we plan on staying here again.
Bodde här 3 nätter i januari 2024
Svar från RDM 3 mars 2024
Thank you for choosing the Basin Park Hotel!

10/10 Fantastiskt

Julie, Grove

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location was perfectly nestled in the heart of historic downtown within walking distance to everything. Dinner on the balcony was great and room was nice with updated bathroom. We will go back!
Bodde här 1 natt i februari 2024
Svar från RDM 3 mars 2024
Thanks for the 5 star review!

10/10 Fantastiskt

Linda

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel with lots of history and a easy shuttle service. Walkable for shopping we loved the location. Staff was helpful and friendly.
Bodde här 1 natt i februari 2024
Svar från RDM 3 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Fantastiskt

Nathan

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från RDM 1 feb. 2024
Thank you! Please visit us again next time you're in Eureka Springs.

6/10 Okej

Mary

Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Parking a mile away.
Bodde här 1 natt i januari 2024
Svar från RDM 1 feb. 2024
Our parking lot is 2.5 blocks away from the hotel with shuttle service to and from the parking lot.Thanks for visiting.

8/10 Bra

Wendy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från RDM 1 feb. 2024
Thanks for visiting.