Awesome, friendly, humorous and helpful staff !!! Only had time for a single night stay, but did not feel like any other place in Italy. The staff offered us a comforting greeting along with the most useful advice for an overnight stay in Florence. The continental style breakfast offered was also excellent which actually included a nice coffee (cappuccino) service to your table. Will definitely look to stay here for my next visit to Florence, since one day is in no way enough time for this beautiful place.