Dear Petra, we thank you for choosing Palazzo Guicciardini for your stay, and for appreciating its location and charm, in reality the maid has forgotten absolutely nothing about the setting in the bathroom. In the bathroom there are 1 "Towes set" of two sizes per person, shower gel and soap. You asked for more and we immediately provided. It does not seem to us a disservice, quite the contrary.

Dear Monica, we are sorry for the problems occurred during the check-in, but unfortunately as we have shown you "hotels.com" has sent the notification of your reservations to another structure of the same property, we have done our best to understand immediately what had happened. We hope to have you again as our guests

Thank you Tahnk you Thank you

Gentile Rita, siamo spiacenti del giudizio lasciato, soprattutto perché non ha usufruito del pernottamento. Non ci sembra etico questo modo di gestire le recensioni, lasciare un giudizio non lusinghiero solo perché non si è accordato una cancellazione gratuita su una prenotazione "Non refundable". Pensiamo che le recensioni sia uno strumento fantastico per agevolare la scelta dei futuri ospiti tra le migliaia di offerte del panorama fiorentino. Non uno strumento di ricatto. Ne prendiamo comunque atto.

Thank you very much Jacques, we try always to improve our service and hospitality day by day, we hope to receive a 10 out on 10 on your next visit of Palazzo Guicciardini. regards,