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Recensioner av Grand Burstin Hotel Folkestone

3 out of 5
Grand Burstin Hotel Folkestone
The Harbour, Folkestone, England

Recensioner

6,4
10 - Fantastiskt i betyg. 306 av 1360 recensioner" "
8 - Bra i betyg. 341 av 1360 recensioner" "
6 - Okej i betyg. 264 av 1360 recensioner" "
4 - Dåligt i betyg. 186 av 1360 recensioner" "
2 - Väldigt dåligt i betyg. 263 av 1360 recensioner" "

6,4/10

Renlighet

7,0/10

Personal och service

6,2/10

Bekvämligheter

5,6/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kö och väntan, ingen parkering!
.
Bodde här 1 natt i september 2023
Svar från The Grand Burstin Team 5 okt. 2023
Dear Guest, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We have taken your feedback on board, and we will strive to make improvements accordingly. If you would like to discuss your stay further, please contact the hotel reception direct. We look forward to welcoming you back in the near future. Again, thank you for your feedback. Kind Regards

6/10 Okej

Rutta

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Trevlig personal men hotellet är i dåligt skick. Behöver utrustas. Luktar illa och matter överallt som är super smutsig. Beställde rums städning som aldrig kom. Duschslang gick av vid första användning!
Bodde här 7 nätter i augusti 2022

6/10 Okej

Linda

Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Sandra

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property is being upgraded and is looking good
Bodde här 1 natt i maj 2024

8/10 Bra

Simon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Handy location for the eurotunnel
Bodde här 1 natt i maj 2024

8/10 Bra

Alan

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
This hotel would only rate two to three star but it is good value for money. We didn’t eat there so cannot comment on the food. Entertainment is available. It is placed by the harbour and close to shops. The room was clean and the staff friendly and helpful. Overall assessment is cheap but good value.
Bodde här 3 nätter i maj 2024

8/10 Bra

Mary Anne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Whilst the Grand has seen better times, the price reflected this factor. The greeting was warm and friendly. My room was upgraded to a double which was very clean. All in all a good stop overnight for my onward journey.
Bodde här 1 natt i maj 2024
Svar från The Grand Burstin Team 14 maj 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

6/10 Okej

Jill

An airlock in a pipe of a neighbouring room was quite load at 4.30am. Sadly I was too late to access the pool. Great walks on the seafront.
Bodde här 1 natt i maj 2024
Svar från The Grand Burstin Team 9 maj 2024
Dear Jill, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards

2/10 Väldigt dåligt

Johnny kabanzi

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Would never be seen there ever
Bodde här 1 natt i maj 2024
Svar från The Grand Burstin Team 8 maj 2024
Dear Johnny, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We are sorry that your experience didn't went well. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct.

10/10 Fantastiskt

Michelle

Gillade: Boendets skick och faciliteter
Staff were very nice a helpful
Bodde här 1 natt i maj 2024
Svar från The Grand Burstin Team 8 maj 2024
Dear Michelle,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bra

Andrew

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 1 natt i maj 2024
Svar från The Grand Burstin Team 8 maj 2024
Dear Andrew,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

4/10 Dåligt

Timothy

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Beds were hard and wobbly. The plumbing was suspect. The drain from the toilet appeared to be a plastic dryer vent hose.
Bodde här 1 natt i april 2024
Svar från The Grand Burstin Team 2 maj 2024
Dear Timothy,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bra

Micheal

Gillade: Bekvämligheter
Good hotel no problems
Bodde här 1 natt i april 2024
Svar från The Grand Burstin Team 30 apr. 2024
Dear Micheal,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Fantastiskt

sarojini

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Good entertainment in evening. Access to harbour/beach. Need to spruce up the place. Would recommend the hotel friendly staff.
Bodde här 2 nätter i april 2024
Svar från The Grand Burstin Team 16 apr. 2024
Dear Sarojini,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 Okej

Nick

Reste i grupp
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
Purely the price and convenience.
Bodde här 1 natt i april 2024
Svar från The Grand Burstin Team 16 apr. 2024
Dear Nick, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 Okej

Usman

Bodde här 1 natt i april 2024
Svar från The Grand Burstin Team 8 maj 2024
Dear Usman,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Fantastiskt

Sarah ann

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely and quiet despite the hotel being very busy
Bodde här 2 nätter i april 2024
Svar från The Grand Burstin Team 9 apr. 2024
Dear Sarah,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bra

Petet

Reste med sin partner
Quite dated personally I found the bed very uncomfortable also the pillows so had hardly got any sleep fair bit of noise from water system through the building
Bodde här 1 natt i april 2024
Svar från The Grand Burstin Team 9 apr. 2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We look forward to welcoming you back in the near future.Kindest regards

6/10 Okej

Stacey

Affärsresenär
Gillade: Renlighet och personal och service
A good hotel by the harbour for a low price which was good. The staff were great and the room had amenities such as iron, hairdryer, coffee and soap etc.. Negatives were that the walls are so thin you can hear every door slam or conversation from other guests rooms. The reception staff did offer to allow me to change rooms for my second night to be fair. Also I didnt find the mattress very comfy so I didn't get the best sleep. The pool is an extra charge of £3 and is quite a small pool and the hotel offers a small gym. Parking is £5 a day and the car park is within the hotel. I didnt eat there so can't comment on the food but they offered a good choice of menu and happy hour on drinks.
Bodde här 1 natt i april 2024
Svar från The Grand Burstin Team 5 apr. 2024
Dear Stacey, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 Bra

Jonathan, Airdrie

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Good
Bodde här 2 nätter i mars 2024
Svar från The Grand Burstin Team 2 apr. 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bra

Jonathan, Airdrie

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Clean
Bodde här 3 nätter i mars 2024
Svar från The Grand Burstin Team 2 apr. 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bra

Svetlana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location is very good for walking and to enjoy the sea viewing.
Bodde här 3 nätter i mars 2024
Svar från The Grand Burstin Team 2 apr. 2024
Dear Svetlana,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bra

Jagtar

Bodde här 1 natt i mars 2024
Svar från The Grand Burstin Team 24 apr. 2024
Dear Jagtar,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 Väldigt dåligt

Jimmy

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Worst place ever kicked out within the hour asked for a smokers room that they didn’t give me and got chucked out! Bad place!
Bodde här 1 natt i mars 2024
Svar från The Grand Burstin Team 14 mars 2024
We are sorry that your experience at the Grand Burstin didn't quite match your expectations.The management reserve the right to refuse admission. If you would like to discuss your experience further, please contact the hotel reception direct. Kind Regards

10/10 Fantastiskt

vee_164.

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice view from the room and overall really nice place to stay
Bodde här 1 natt i mars 2024

6/10 Okej

Rajesh, London

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Nice location, shower water lukewarm. Needs updating but okay for price. Parking charges additional.
Bodde här 2 nätter i februari 2024
Svar från The Grand Burstin Team 27 feb. 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

6/10 Okej

Brian

Gillade: Renlighet, personal och service och bekvämligheter
The room is nice and now has a fridge which is new to here. The only criticism is that no one comes in the empty the bins or replenish the tea, coffee etc unless you request it the day before. This is an old building and this is shown in the attention to detail to maintenance like door handles bath taps etc. May see silly but taken for granted as better in other hotels. Also the toilet was dirty below the water line.
Bodde här 4 nätter i februari 2024
Svar från The Grand Burstin Team 27 feb. 2024
Dear Brian, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards

10/10 Fantastiskt

Dale

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Honest opinion
It was as brilliant as ever, can’t fault any of the stuff they were all so helpful and friendly and the room had a great view, we enjoy coming back here every few months as it is good value for money
Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 20 feb. 2024
Dear Dale, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Fantastiskt

Sergio

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel for the price
Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 20 feb. 2024
Dear Sergio,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Fantastiskt

robin

Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 21 feb. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Fantastiskt

Keeley

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was amazing staff was nice will be coming again
Bodde här 2 nätter i februari 2024
Svar från The Grand Burstin Team 20 feb. 2024
Dear Keeley, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 Okej

Zoe-louise

Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 20 feb. 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 Bra

Mitchell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 20 feb. 2024
Dear Mitchell,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 Väldigt dåligt

kate

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst hotel ever
Awful horrible place....so dirty and outdated The locks on doors do not work....key cards do not work so no access repeatedly...it took me 3 attempts just to get into the correct wing having to return to reception 3 times. Bed terrible with cover so thin. Do not stay here
Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 15 feb. 2024
Dear Kate,We do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

10/10 Fantastiskt

isabelle

Bodde här 2 nätter i februari 2024
Svar från The Grand Burstin Team 15 feb. 2024
Dear Isabelle,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Fantastiskt

Verifierad resenär

Tilly
This is my 3/4 time staying at the hotel. We Had a lovely stay, best so far. The hotel was quiet, but not sure if that was because it was February. The room was clean and comfortable. The view was amazing. Staff were friendly and helpful.
Bodde här 2 nätter i februari 2024
Svar från The Grand Burstin Team 13 feb. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 Väldigt dåligt

DEBBIE

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från The Grand Burstin Team 13 feb. 2024
Dear Debbie, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

2/10 Väldigt dåligt

Kerry

Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 27 mars 2024
Dear Kerry, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant. We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

8/10 Bra

Stephen

Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 27 mars 2024
Dear Stephen,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bra

Susan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ok stay
Bodde här 2 nätter i februari 2024
Svar från The Grand Burstin Team 8 feb. 2024
Dear Susan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 Okej

ERDOGAN

Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 8 feb. 2024
Dear Erdogan,Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 Bra

RALPH

Gillade: Personal och service och boendets skick och faciliteter
i have no problems to report we have a good time
Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 6 feb. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Fantastiskt

Dylan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Un bon hôtel
Un séjour satisfaisant et aucun problème à signaler. C'était agréable à y dormir
Bodde här 1 natt i februari 2024
Svar från The Grand Burstin Team 6 feb. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bra

Doreen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från The Grand Burstin Team 6 feb. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

4/10 Dåligt

Andrew

Affärsresenär
Gillade inte: Rummets bekvämlighet
Not as cheap and cheerful
The burstin is what it is, price gone up since back end of last year, I’ve stayed here a lot and happy at £30 a night, recently stayed and it was £40 a night, for that price it isn’t worth it, much better off paying a little bit more and staying in a proper hotel that is comfortable
Bodde här 2 nätter i januari 2024
Svar från The Grand Burstin Team 2 feb. 2024
Dear Guest, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Shabby
Bit on the shabby side Shower fitting loose & in need of repair
Bodde här 2 nätter i januari 2024
Svar från The Grand Burstin Team 31 jan. 2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

6/10 Okej

Anne-Laure

Reste med husdjur
Gillade: Renlighet och personal och service
A very basic hotel. Used it as a stopover so was absolutely fine for a night. Just don’t expect anything amazing. Clean room and bathroom. Lifts available.
Bodde här 1 natt i januari 2024
Svar från The Grand Burstin Team 31 jan. 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

10/10 Fantastiskt

Courtney

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean and neat, hotels a bit dated but goves character. Returning later in the year!
Bodde här 1 natt i januari 2024
Svar från The Grand Burstin Team 24 jan. 2024
Dear Courtney,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bra

D

Gillade: Renlighet och personal och service
IMPROVING
Bodde här 1 natt i januari 2024
Svar från The Grand Burstin Team 17 jan. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Fantastiskt

Dale

Bodde här 1 natt i januari 2024
Svar från The Grand Burstin Team 16 jan. 2024
Dear Dale,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards