We had booked a 2 night stay between cruises and were able to check in a bit early. The room was ok…no cups or glasses in the bathroom, but found some ourselves in the breakfast area. We picked up takeout for supper and slept ok. After breakfast, we removed the do not disturb sign and went out around 11for the day. We returned around 5:30 to find that our room in the same condition as when we left. When I spoke to the attendant at the desk, he inquired whether I had asked for service. I told him, I wasn’t told that I needed to. His reply was that I hadn’t booked directly with Hampton Inn, and that is was the responsibility of Hotels.com to inform me and that the receptionist who checked didn’t have to tell me. I asked for garbage bags and was given a couple of ice bucket liner bags. There was no offer to have the room cleaned. The following morning before breakfast, I spoke with a different receptionist and mentioned the problem with the room and she apologized. Later, when I checked out, I assumed that my bill would be adjusted, but was told I would be paying the full amount. After asking her if this seemed fair and mentioning that I had been a long standing Hilton Honors member, she offered to take $20 off my bill (not even 10%) Eventually, I spoke with another individual who said they would check the housekeeping logs..my word against theirs! He later called me when I was at the airport to say one night would be refunded. This should have been done at the outset. COURTESY.