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Recensioner av Renaissance Fort Lauderdale Marina Hotel

4 out of 5
Renaissance Fort Lauderdale Marina Hotel
1617 SE 17th Street, Fort Lauderdale, FL

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 482 av 1002 recensioner" "
8 - Bra i betyg. 287 av 1002 recensioner" "
6 - Okej i betyg. 110 av 1002 recensioner" "
4 - Dåligt i betyg. 74 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 49 av 1002 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Göran

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Ramy 22 nov. 2023
Thanks for staying with us. We appreciate your feedback!Best Regards Ramy ElamouryDirector of Front Office

4/10 Dåligt

Martin

Gillade inte: Personal och service
Värt pengarna?
Vi bealade extra för ett club level rum men clubloungen var stängd under vårt vistelse!
Bodde här 2 nätter i februari 2020
Svar från Customer Service 3 mars 2020
Tack för feedbacken, Martin. Vi är ledsna att höra att din vistelse hos oss var mindre än perfekt. Vi ber om ursäkt för det problem som upplevts på vårt hotell. Vi hoppas att vi snart kan vara värd för en mer positiv upplevelse. Tack.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i augusti 2019
Svar från Customer Service 31 aug. 2019
Thanks for sharing your great review! We were so thrilled to see you had such a fantastic time at our prime location! We pride ourselves on displaying the highest caliber of service to all of our valued guests, and your praise lets us know we are doing our job! We look forward to providing you with another amazing experience in the future. Have a lovely day!

8/10 Bra

Karl

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stop after a long flight.
Perfect place to stay after a long flight, just a short drive from the AirPort. Very clean, spacious rooms and a nice view over the port. We stayed one night after arriving late. There are some shops and restaurants nearby. Enjoyed our breakfast.
Bodde här 1 natt i december 2018
Svar från Customer Service 18 dec. 2018
We're so glad to know you had an enjoyable experience with us, Karl. We strive to provide our guests with only the most comfortable of stays and your praise for our spacious and clean accommodations lets us know we're succeeding. That's what we like to see! We're also thrilled to hear you appreciated our convenient location. We'd love to host you again for an even more positive stay!

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Fll. Hotel rainessance
Dåligt städat på rummet
Bodde här 1 natt i juni 2017

10/10 Fantastiskt

Susanne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra hotell
Mycket trevligt hotell

8/10 Bra

Mattias

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Anna, Göteborg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevlig personal, fint rum med sköna sängar. Härlig pool & gym. Nära kryssningshamnen & bra service med transfer till/från hamn och flygplats (men till en kostnad)

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
This is not a 4 star hotel
Nothing special to this hotel. Room is very basic with what feels like a factory bathroom. No shelving, no hand soap. No water in room and EVERYTHING is an extra charge. Breakfast, Wifi, parking, even television. No TV channels available, only on demand movies. By the time you check out the already expensive hotel have become even more expensive. Does not deserve 4 stars.

10/10 Fantastiskt

Kornelia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is super friendly and the food is delicious!! I would definitely stay again
Bodde här 2 nätter i april 2024
Svar från Customer Service 30 apr. 2024
Kornelia, it's fantastic to hear about your positive experience at the Renaissance Fort Lauderdale Marina Hotel. We're delighted you found our team members to be extremely amicable and the cuisine to be scrumptious. We await the opportunity to serve you once more in the future.

10/10 Fantastiskt

Linda, Clayton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel, great location. Room was a bit dated but very clean.
Bodde här 1 natt i april 2024
Svar från Customer Service 27 apr. 2024
Linda, it's invigorating to hear you enjoyed your stay at the Renaissance Fort Lauderdale Marina Hotel. We truly appreciate your comments about our prime location. While maintaining our timeless appeal, your observation about the room decor has been noted. Rest assured, we take pride in our commitment to cleanliness throughout the hotel. We hope to see you again in the future!

6/10 Okej

Amanda

Reste med sin partner
Gillade: Personal och service
Rooms were dated and mattress was terrible. Fine for one night before a cruise.
Bodde här 1 natt i april 2024
Svar från Customer Service 24 apr. 2024
Amanda, acknowledging your experience at our hotel, it's regrettable to hear that certain aspects did not meet your expectations. We continuously strive to keep our accommodations comfortable and up-to-date, so your feedback is valuable. Please consider allowing us another opportunity to provide you with a stay reflective of the high standards Renaissance Fort Lauderdale Marina Hotel continually aspires to.

6/10 Okej

Andrew

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Elevator broken, mediocre location and in need of major renovation. The staff were exceptionally nice.
Bodde här 1 natt i april 2024
Svar från Customer Service 17 apr. 2024
Andrew, thank you for your valuable feedback. We're glad to hear you had a positive interaction with our team members. However, we note your concerns about certain aspects of your stay. Rest assured, we continually strive to maintain and improve our standards. We hope you'll give us another opportunity in the future for a more satisfying experience.

8/10 Bra

SUSAN

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great precruise hotel needs renovation/upgrading. Experienced keycard issues which wasn't great 😕. Early morning noise from surrounding rooms that were being renovated which was not made know to us at check-in especially since we were staying in one of the mire expensive rooms too not cool...
Bodde här 1 natt i april 2024
Svar från Customer Service 15 apr. 2024
Susan, we appreciate your feedback and your choice to stay with us at the Renaissance Fort Lauderdale Marina Hotel. It's great to hear you found us to be a suitable pre-cruise stop off. We do regret any inconvenience you faced with your keycard, and the unexpected disturbances in the mornings. We strive to maintain a comfortable, well-informed environment for guests like yourself, especially those in our premium rooms. Your points have been duly noted, and we hope to provide a more seamless experience during any future stays.

10/10 Fantastiskt

Christopher

Bodde här 1 natt i april 2024
Svar från Customer Service 28 apr. 2024
Christopher, thank you for the top-notch rating of the Renaissance Fort Lauderdale Marina Hotel. We're thrilled to know your stay with us met your expectations. We appreciate your feedback and are looking forward to welcoming you back in the future.

2/10 Väldigt dåligt

Jack

Reste med familjen
Gillade: Personal och service
The room had stains on the carpet it was old and has been painted and. Testily not a 5 star hotel .. far from it in very disappointed in the room to say the least Way way way overpriced for what you get and how old and out dated the renovation of this old hotel is This is not a 5 star hotel
Bodde här 1 natt i mars 2024
Svar från Customer Service 6 apr. 2024
Jack, we regret to hear about your experience and your feedback is duly noted. It's important to us that our guests find good value in their stay. We acknowledge your comments on the room decor and pricing and want to assure you they will be thoroughly reviewed for future enhancements. We earnestly hope for the opportunity to welcome you back and improve your perception of our facilities.

6/10 Okej

Pat

Reste med sin partner
Gillade: Renlighet och personal och service
Nothing special about this hotel. Pool located next to heavy, noisy traffic area. Poor lighting in room.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 2 apr. 2024
Pat, it's unfortunate your stay didn't meet your expectations. We regret that our pool's location and the lighting in the room fell short of expectation. Rest assured, we strive to make every guest's experience memorable. Your feedback provides valuable insight, and we hope to have the opportunity to enhance your impression of our hotel in the future.

8/10 Bra

Stephany Utrera

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything is great, the property is a little old but it can be comfy.
Bodde här 1 natt i mars 2024
Svar från Customer Service 13 apr. 2024
Stephany, thank you for taking the time to share your experience at the Renaissance Fort Lauderdale Marina Hotel. It's wonderful to hear that you found everything to be great. Our aim is to provide a cozy environment, blending the charm of our mature property with modern comforts. We hope to welcome you back on your next visit to Fort Lauderdale.

10/10 Fantastiskt

Leanne

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was a great experience. Near ports for cruiseships, $9/pp shuttle to the port, easy to arrange once present at hotel. Enjoyed the pool. Walgreens across the street for any 'sundries' or pre-cruise needs. We didn't get to walk much but there seems to be some ice cream and shops nearby
Bodde här 1 natt i mars 2024
Svar från Customer Service 28 mars 2024
Leanne, it's wonderful to hear you had a great experience at Renaissance Fort Lauderdale Marina Hotel. We're glad you enjoyed our convenient location, close to the ports, and the easy arrangement of the shuttle service. Certainly, our pool and proximity to various shops for your pre-cruise needs add to our appeal. We hope to see you again in the future, perhaps next time you'll have the opportunity to explore the nearby ice cream shops and other local attractions.

8/10 Bra

Kerry

Reste med familjen
Gillade: Renlighet och bekvämligheter
Nice hotel. Very convenient to airport and convention center. Lots of shops in walking distance. Bar and restaurant staff could have been friendlier.
Bodde här 4 nätter i mars 2024
Svar från Customer Service 26 mars 2024
Kerry, we appreciate your constructive feedback about your recent stay at Renaissance Fort Lauderdale Marina Hotel. We're glad to hear you enjoyed our prime location near many conveniences. Regarding the team members in the bar and restaurant, we continually strive to perfect our guest experiences and your comments will provide valuable insight. We hope to welcome you back for an even better visit in the future.

6/10 Okej

Marlisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I paid nearly $400 to stay close to my Port which worked best for my party & me. We ate at the hotel several times & drank lots of beer, tips & mixed drinks. I asked about free breakfast & since I'm not a Marriott member we have to pay for breakfast. This is our 2nd year staying here & it will be our last!
Bodde här 1 natt i mars 2024
Svar från Customer Service 26 mars 2024
Marlisa, it's disheartening to hear that your recent stay did not entirely meet your expectations, especially regarding the breakfast-related costs. We strive to create memorable experiences for all our guests, and your feedback helps us in that process. Although we understand your decision, we sincerely wish you'd reconsider and give us another chance to better serve you in the future.

10/10 Fantastiskt

John

Gillade: Renlighet och bekvämligheter
Nice
Bodde här 1 natt i mars 2024
Svar från Customer Service 24 mars 2024
John, thank you for your time in sharing your feedback. We're thrilled to know that you found the Renaissance Fort Lauderdale Marina Hotel to your liking. It's our constant effort to offer enjoyable experiences to our valued guests, and your comments confirm we're doing right. We hope your travels bring you back soon.

10/10 Fantastiskt

harlea

Bodde här 1 natt i mars 2024
Svar från Customer Service 12 apr. 2024
Harlea, we're delighted that your stay at the Renaissance Fort Lauderdale Marina Hotel met your expectations! We sincerely appreciate your 5-star rating on Expedia. We're looking forward to welcoming you back on your next visit. Safe travels!

2/10 Väldigt dåligt

Maria

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Customer Service 23 mars 2024
Maria, we're disheartened to learn that your experience didn't meet your expectations. We truly value the feedback of all our guests. We're dedicated to constant improvements and enhancing guest satisfaction. We hope you consider giving us another chance in the future.

6/10 Okej

Tony

Reste med familjen
Gillade: Renlighet
The service in the bar and restaurant was extremely slow for food. The food was good quality once it arrived, but one of the older servers is clearly disinterested in her position, and is not hesitant to let it be known. The rest of the staff we encountered were professional and friendly.
Bodde här 1 natt i mars 2024
Svar från Customer Service 18 mars 2024
Tony, it seems like you had mixed experiences with our dining service. We value your feedback on the pace of service as it helps us improve. We're pleased to hear that you found the food satisfying and that our team members generally met your expectations. We hope you'll consider the Renaissance Fort Lauderdale Marina Hotel for your future stays. We are committed to offering everyone a superior experience.

6/10 Okej

VALERIE

Reste med familjen
Gillade: Renlighet och personal och service
The location was convenient and close to restaurants and beach. The lobby was nice, open and airy. The pool had debris in it, leaves at the bottom. The jacuzzi had a green tone and low on water. Appeared unclean; lacked chlorine and young children were in there without supervision of their parents and staff said nothing. The biggest problem for me was that on our last night there, we came back to the room after all day at the beach, tired and sweaty, and our key did not work. We tried several times with both keys. I went down to the desk and the woman there (cannot remember her name), said she reset it and told me there is a phone at the elevator upstairs to call from next time. Well, I went back to the room and it still didn't work. So I called from upstairs hall and she said she would send maintenance. So we waited for maintenance. He came and couldn't fix it right then, because it needed a battery. So we were displaced form our room for about 45 min. Went to sit out at the pool until it was fixed. Again, frustratingly, another child in the jacuzzi. And the parking was too expensive! All in all, just an average stay.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 18 mars 2024
Valerie, it's regrettable to learn that your experience wasn't up to the mark. While it's gratifying to know that you appreciated our prime location and pleasing lobby, we understand your concerns regarding pool cleanliness and unsupervised children. With regard to your key inconvenience, we sincerely apologize for the discomfort caused, and assure you our team is addressing this. We have taken note of your comments about the parking fees and will review this internally. We hope for an opportunity to redeem ourselves in your eyes and deliver a better stay.

8/10 Bra

Evan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
People are great, front desk staff were amazing. Smiles and love all around. Conveniently near Port Everglades!
Bodde här 1 natt i mars 2024
Svar från Customer Service 12 mars 2024
Evan, it's wonderful to hear about your positive experience at the Renaissance Fort Lauderdale Marina Hotel. We're delighted our team members' welcoming approach and the convenience of our location contributed to your stay. We look forward to welcoming you back in the future.

6/10 Okej

Jessica

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
For the price this once very nice hotel was showing its age. Vinyl furniture was peeling, paint and decor looking very aged. The room was average size, extremely dark and it was difficult to see where our items were in the room because of bad lighting and almost black furniture. The front door staff were awesome and very helpful.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 15 mars 2024
Jessica, it's regrettable to read about your recent experience at our premises. Your remarks on the appearance of our facilities and lighting challenges in the room are taken under careful consideration. Nonetheless, we're pleased to learn that our supportive team members at the entrance made a positive impression. We appreciate your review and will utilize your feedback as we continually strive to enhance our guest experiences. We hope you give us another opportunity to serve you better in the future.

2/10 Väldigt dåligt

John

Bodde här 1 natt i mars 2024
Svar från Customer Service 30 mars 2024
John, it appears you had a less-than-satisfactory experience. Your feedback is crucial in helping us understand where improvements can be made. We're dedicated to delivering an exceptional stay for all our guests, and we hope you'll grant us another opportunity to better serve you in the future.

6/10 Okej

James, Brighton

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Location and services were fine but ... No freezer in fridge, the shower was like pins and needles and they charge $30 to self park plus one of they elevators was out of order.
Bodde här 1 natt i februari 2024
Svar från Customer Service 12 feb. 2024
James, it's great to hear you appreciated our prime location and offered services. We understand your concerns about certain amenities like the refrigerator and shower. Moreover, we realize the temporary inconvenience due to the elevator under maintenance. As for parking, we aim to offer a secure area for all our guests while keeping the charges as transparent as possible. This feedback can help us improve and we'd be glad to welcome you back for a more seamless stay.

10/10 Fantastiskt

Jan

Bodde här 2 nätter i februari 2024
Svar från Customer Service 22 mars 2024
Jan, thank you for choosing the Renaissance Fort Lauderdale Marina Hotel for your stay. We're thrilled you had a wonderful experience. We can't wait to welcome you back on your next trip!

10/10 Fantastiskt

Steven

Bodde här 1 natt i februari 2024
Svar från Customer Service 21 mars 2024
Steven, thank you for leaving a rating for your stay at Renaissance Fort Lauderdale Marina Hotel via Expedia. We're delighted to see you had a wonderful time with us. Your rating speaks volumes about our service and we look forward to providing you the same level of satisfaction during your next visit.

10/10 Fantastiskt

Ellen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very close to cruise port.
Bodde här 1 natt i januari 2024
Svar från Customer Service 31 jan. 2024
Ellen, it's fantastic to hear that you appreciated Renaissance Fort Lauderdale Marina Hotel's convenient location near the cruise port. We're thrilled to have been part of your journey and we hope to welcome you back again soon. Thank you for sharing your review!

6/10 Okej

Donna

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
Woefully understaffed at the restaurant - one poor man being the bartender and waiter for 20 people. And the kitchen was no help - my salad had 5 ingredients listed on the menu and only the last two were on the plate. And no blow dryer in the room and when I advised the front desk, I was told there were guests without blow dryers in their room. Dismal for $500 Cdn for one night
Bodde här 1 natt i januari 2024
Svar från Customer Service 29 jan. 2024
Donna, your feedback is valuable and we appreciate you sharing it. We're surprised to hear about your dining experience as we always strive to be swift and accurate in our service. Also, we ensure all expected amenities, including blow dryers, are available for our guests. We will definitely address your concerns and improve our level of service. We hope to host you again in the future for an enhanced experience.

8/10 Bra

Barbara

Reste med sin partner
Great pre cruise location with excellent staff
Bodde här 1 natt i januari 2024
Svar från Customer Service 2 feb. 2024
Barbara, it's wonderful to hear you appreciated the strategic location of Renaissance Fort Lauderdale Marina Hotel prior to your cruise. We're thrilled our team members made a positive impact on your stay. We hope to host you again in the future!

8/10 Bra

Tommy

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Very Clean
Bodde här 1 natt i januari 2024
Svar från Customer Service 29 jan. 2024
Tommy, thank you for sharing your experience at the Renaissance Fort Lauderdale Marina Hotel. It's wonderful to hear that our commitment to cleanliness stood out during your stay. We appreciate your feedback and hope to welcome you back in the near future.

10/10 Fantastiskt

Simone

Gillade: Renlighet och personal och service
Front desk check in was wonderful!
Bodde här 1 natt i januari 2024
Svar från Customer Service 28 jan. 2024
Simone, it's wonderful to hear your check-in process at the Renaissance Fort Lauderdale Marina Hotel was smooth. The front desk team strives to make check-ins efficient and welcoming for our guests. We'd be delighted to have you stay with us again!

10/10 Fantastiskt

Linda

Bodde här 1 natt i januari 2024
Svar från Customer Service 23 jan. 2024
Linda, thank you for your top score! It's great to hear that your stay at Renaissance Fort Lauderdale Marina Hotel lived up to expectations. We truly value your feedback and look forward to hosting you again in the future.

6/10 Okej

John

Reste med sin partner
Bodde här 1 natt i januari 2024
Svar från Customer Service 21 jan. 2024
John, thank you for taking the time to rate your stay. It appears your experience was satisfactory, though it seems it could have been better. We would greatly appreciate any further feedback you can provide that will help us enhance our guest experience. We hope to have an opportunity to better serve you in the future.

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 21 jan. 2024
Timothy, thank you for choosing Renaissance Fort Lauderdale Marina Hotel and for taking the time to leave a rating. It's great to see that you had a 5-star experience with us. We look forward to welcoming you back in the future.

8/10 Bra

Joanna

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 17 jan. 2024
Joanna, we're thrilled to see you had a great stay at Renaissance Fort Lauderdale Marina Hotel. It's fantastic that you chose to rate us and we hope to have the chance to provide another memorable experience the next time you're in the area. Safe travels until then.

8/10 Bra

Sylvain

Bodde här 1 natt i januari 2024
Svar från Customer Service 15 jan. 2024
Sylvain, it's wonderful to see your positive rating for the Renaissance Fort Lauderdale Marina Hotel! We hope your stay provided a memorable experience and we look forward to welcoming you back for an even more delightful visit.

8/10 Bra

TERESA VOLPE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 13 jan. 2024
Teresa, it's heartening to know your experience at Renaissance Fort Lauderdale Marina Hotel was largely positive. We appreciate your rating borne from your stay, and we hope to serve you even better next time, aiming for that perfect score. Thank you once more. Safe travels!

8/10 Bra

Mark

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Customer Service 13 jan. 2024
Mark, thank you for taking the time to rate your experience at Renaissance Fort Lauderdale Marina Hotel. We're pleased to see that we met most of your expectations and hope to entirely impress you on your next visit. We're looking forward to welcoming you back.

8/10 Bra

Charles

Bodde här 1 natt i december 2023
Svar från Customer Service 13 jan. 2024
Charles, it's delightful to hear that your stay at Renaissance Fort Lauderdale Marina Hotel rated highly in your books. We hope to have the pleasure of hosting you again under the sunny Floridian skies.

4/10 Dåligt

Murray

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Hotel is tired. Check in staff were excellent. Bartender/waiter in bistro at night clearly had better things to do than serve customers. The gentleman that actually brought the food was terrific. Pretty sure out g&ts were watered down.
Bodde här 1 natt i januari 2024
Svar från Customer Service 13 jan. 2024
Murray, your feedback is appreciated. It's great that the reception colleagues met your expectations. However, it's disheartening to hear about your bistro experience and the doubts surrounding your beverages. We always take customer service seriously, and your review suggests room for improvement. Additionally, we assure you that all drinks served meet our high standards. Thank you for helping us improve, we look forward to the opportunity to offer a better experience on your next visit.

10/10 Fantastiskt

Ginger

Bodde här 1 natt i januari 2024
Svar från Customer Service 9 jan. 2024
Ginger, it's fantastic to know you had an enjoyable stay at the Renaissance Fort Lauderdale Marina Hotel. We sincerely appreciate your 10/10 rating and hope to serve you again in the future. Thank you for choosing our hotel for your travels.

4/10 Dåligt

Alan

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
If you you like vintage 70's and shabby not so chic this is the place for you.
Bodde här 1 natt i december 2023
Svar från Customer Service 4 jan. 2024
Alan, while it seems the decor may not have met your modern taste, our aim is to create an environment that blends subtle nostalgia with comfort. We're continuously implementing modifications based on guest feedback, and your input will be valuable in guiding future improvements. We hope you reconsider and give us another opportunity to provide an experience more in tune with your preferences.

8/10 Bra

Wayne

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Customer Service 1 jan. 2024
Wayne, thank you for your 8/10 rating of Renaissance Fort Lauderdale Cruise Port Hotel. We're pleased you had an enjoyable experience and we hope to welcome you back for an even better one in the future.

8/10 Bra

Pamela

Reste med sin partner
Gillade: Renlighet
Overall a very nice hotel at a reasonable price. Perfect for us, a quick ($20) taxi ride from the airport; and walking distance (or $8 shuttle ride) from Port Everglades to board our cruise. Close to groceries, pharmacy, several restaurants - easy walking to all of these to pick up any essentials you need while in the area, and lots of restaurants at various price points. The hotel itself was lovely, clean, room was nice and large, and it was a quiet stay. Staff were friendly and helpful, we were able to check-in 5 hours early ($25), which was super convenient. Continental breakfast buffet was delicious, lots of options, hot & cold. On site restaurant for dinner was reasonably priced, with good, delicious options. 2 minor issues - the Guest Wifi went down within a couple of hours of us arriving and remained down for the rest of our stay (which was one night - it went down mid-afternoon and stayed down until the next day at noon, at least, which is when we left). Only one of 2 elevators was working when we arrived, and by the next morning both elevators were down. Thankfully the service elevator was working, and the staff were great to ensure we knew about it and were able to use it with ease. Again, both were minor issues, and hopefully resolved soon. The staff did say they were in the process of refurbishing the entire hotel, especially the elevators.
Bodde här 1 natt i december 2023
Svar från Customer Service 29 dec. 2023
Pamela, it's delightful to hear that you found Renaissance Fort Lauderdale Cruise Port Hotel to be lovely and appreciated our convenient location and welcoming team members. We strive to provide a seamless and comfortable experience for all our guests.We're glad you enjoyed our continental breakfast and our on-site dining options, and found the early check-in beneficial.Regrettably, it seems during your stay you experienced some difficulties with our Wi-Fi and elevator service. We understand how important these amenities can be and we are hard at work to enhance these areas as part of our ongoing refurbishment.Your understanding and positive attitude towards these temporary hiccups are genuinely appreciated, and we're looking forward to welcoming you back in the future for an even better experience once our improvement works are completed.