Pool

Recensioner av Days Inn by Wyndham Fort Myers

2 out of 5
Days Inn by Wyndham Fort Myers
11435 S Cleveland Ave, Fort Myers, FL

Recensioner

5,2
10 - Fantastiskt i betyg. 117 av 1003 recensioner" "
8 - Bra i betyg. 159 av 1003 recensioner" "
6 - Okej i betyg. 181 av 1003 recensioner" "
4 - Dåligt i betyg. 204 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 342 av 1003 recensioner" "

5,4/10

Renlighet

6,4/10

Personal och service

4,6/10

Bekvämligheter

4,8/10

Boendets skick och faciliteter

5,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Otryggt ställe
Det var smutsigt. Området kändes inte säkert och folk på gatan varnade oss när vi gick ut. Frukostområdet var väldigt litet och trångt. Dålig servise
Bodde här 1 natt i februari 2020
Svar från Manager 11 mars 2020
Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Dåligt

Cecilia

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Luktade rök
Luktade rök i både det första rummet och rummet vi bytte till fast vi hade icke-rökare. Dödade även 3 kackerlackor på rummet.
Bodde här 1 natt i december 2018
Svar från Manager 12 dec. 2018
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Bra

Per

Gillade: Personal och service
Bra hotell trevlig personal
Bodde här 1 natt i november 2018
Svar från Manager 1 dec. 2018
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Dåligt

Michael

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Boka inte detta!
Varning för kostnad som inte syns förän du får bekräftelse. Skitigt, gammal heltäckningsmatta som luktar piss och öl. Cityview är loftgång i industriområde Rökfritt, bara om du själv inte röker Aldrig någonsin igen!
Svar från Manager 17 apr. 2018
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope to see you again in the future.

6/10 Okej

jörgen

Gillade inte: Boendets skick och faciliteter

10/10 Fantastiskt

Victor

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thanks
Bodde här 1 natt i maj 2024
Svar från Manager 7 maj 2024
Hello Victor,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Väldigt dåligt

Adam

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I need a refund. I would not stay there. I left before they could unlock the room because the “key” didn’t work.
Bodde här 1 natt i april 2024
Svar från Manager 1 maj 2024
Hello Adam, We regret to hear about your experience with the room key and that you chose to leave as a result. Your feedback will be shared with our team for further review and improvement. For any refund inquiries, kindly follow up with our management directly for assistance.

8/10 Bra

Joeman, ocala

Bodde här 1 natt i april 2024
Svar från Manager 17 maj 2024
Hello Joeman, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service, clean, and manager nick is very professional
Bodde här 8 nätter i april 2024
Svar från Manager 25 apr. 2024
Hello Daniel,We're thrilled to hear about your positive experience and that Nick's professionalism stood out to you during your stay. Our team prides itself on providing exceptional service and maintaining high cleanliness standards. Should you have any future inquiries or feedback, please don't hesitate to reach out - we'd love to welcome you back!

6/10 Okej

Amelia

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Sorry but we didn’t feel safe enough because there were people drinking on the hallway & leaving their cigarette butts & bottle cover on the hallway floor, the hallway going to our room on the second floor smells like urine. There were people talking loud, maybe fighting in the middle of the night. We stayed because it was near to the place of our destination & it is cheaper than other hotels but we would definitely try another hotel next time.
Bodde här 2 nätter i april 2024
Svar från Manager 14 apr. 2024
Hello Amelia,We're sorry to hear about your experience, your feedback is important to us for improving our services. We encourage guests to report any disturbances to our staff for immediate assistance. We strive to provide a comfortable stay for all our guests and will address this matter accordingly. Thank you for bringing this to our attention.

2/10 Väldigt dåligt

Daniel, mt prospect

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is the worst hotel I have seen. We checked in and proceeded to our room, it was awful and the smell is so bad. We couldn't remain in the room for two minutes, we were unable to breath. We went back to reception and told them that we have asked for non-smoking room but the room we were given is so dirty, terrible odor, old and wrinkled sheets. We asked for another room but we were told there is nothing else available. We left our key with the reception and asked for cancelation. They said they will not refund us any part for our entire stay. Terrible experience.
Bodde här 2 nätter i mars 2024
Svar från Manager 24 mars 2024
Hello Daniel,We are disappointed to hear that you were unsatisfied with your recent stay. Your feedback is valuable to us as we continually strive to improve our guest experience. We recommend reaching out to management directly to address your concerns and seek a resolution. Thank you for sharing your thoughts with us.

6/10 Okej

Abid, Jersey City

The initial experience was very bad and strange. We felt unsafe.
Bodde här 4 nätter i mars 2024
Svar från Manager 27 mars 2024
Hello Abid, We regret to hear about your experience and appreciate your feedback. The safety and well-being of our guests are a top priority for us. Should you have any concerns, we encourage you to reach out to our management team to address them further.

8/10 Bra

Miguel

Bodde här 1 natt i mars 2024
Svar från Manager 10 apr. 2024
Hello Miguel, We appreciate you choosing our hotel for your stay. Should you have any feedback to share about your experience, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Fantastiskt

John

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
More of an industrial area of location. A working man's motel.
Bodde här 1 natt i mars 2024
Svar från Manager 22 mars 2024
Hello John,We appreciate your feedback on our hotel's location. We aim to cater to a diverse range of guests, including those visiting for work purposes. Your insights are valuable to us as we always strive to meet the needs of all our guests. Thank you for sharing your experience with us.

6/10 Okej

Susan

Reste i grupp
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Room was barely adequate - patched up hole in bathroom door and ceiling tile. Pool was closed by Board of Health. Door card reader stopped working and we had to make two trips to front desk to get them to come open with key. Noisy trucks idling outside (we were told we were on the "quiet" side of the property) at 5:30 AM. Would not stay here again
Bodde här 2 nätter i mars 2024
Svar från Manager 16 mars 2024
Hello Susan,We regret to hear that your recent stay did not meet your expectations. We appreciate your feedback and will share your comments with our team for their review. Your experience is important to us, and we hope to have the opportunity to welcome you back in the future to provide an improved stay experience.

8/10 Bra

mark

Bodde här 1 natt i mars 2024
Svar från Manager 5 apr. 2024
Hello mark, We appreciate you choosing our hotel for your stay! We hope you had a wonderful time with us and look forward to welcoming you back in the future.

4/10 Dåligt

Joanna

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
I would say this place doesn't qualify as a hotel,maybe a low quality motel.Be careful people before booking.
Bodde här 2 nätter i mars 2024
Svar från Manager 16 mars 2024
Hello Joanna,We appreciate your feedback and regret that your experience did not meet your expectations. We value all guest input to enhance our services. Thank you for bringing this to our attention.

2/10 Väldigt dåligt

phyllis

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
needs an upgrade and cleaned up breakfast no good, no fruit, no muffins just cereal, toast and bagels and 1 juice out of the 5 options in the cooler
Bodde här 1 natt i mars 2024
Svar från Manager 14 mars 2024
Hello phyllis, Thank you for your feedback on our hotel. We appreciate your comments and will share them with our team for further improvement. Your input allows us to enhance the guest experience for future stays. We hope to welcome you back for an enhanced experience.

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was exceplent
Bodde här 2 nätter i mars 2024
Svar från Manager 14 mars 2024
Hello Daniel,We are thrilled to hear that you had an exceptional stay with us! Your positive feedback is truly appreciated, and we hope to welcome you back for another fantastic experience soon.

8/10 Bra

MAITE

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No era lo q esperaba
Bodde här 1 natt i mars 2024
Svar från Manager 13 mars 2024
Hello MAITE, Lamentamos que su experiencia no haya cumplido con sus expectativas. Apreciamos sus comentarios y los tomaremos en cuenta para futuras mejoras en nuestro servicio. ¡Esperamos tener la oportunidad de recibirlo nuevamente en el futuro!

4/10 Dåligt

Ronald

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The pool was not open. The front desk was unorganized. The room they gave us was the wrong room. We asked for a smoking king bed and we got a non-smoking two double bed. Excessive wait time checking in at the front desk as well.
Bodde här 1 natt i mars 2024
Svar från Manager 7 mars 2024
Hello Ronald, We're sorry to hear about the issues you encountered during your stay. Your feedback is important to us as we continually strive to improve our guests' experiences. We recommend reaching out to our management team to address your concerns further. Thank you for bringing these matters to our attention.

10/10 Fantastiskt

Ken

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Stay here often, well-mannered
Bodde här 2 nätter i februari 2024
Svar från Manager 6 mars 2024
Hello Ken,We're delighted to hear that you are a frequent guest and appreciate your kind words about our staff. Your feedback means a lot to us as we strive to provide exceptional service to all our guests. We hope to welcome you back again soon for another enjoyable stay!

2/10 Väldigt dåligt

Arielle

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Checked in for 1 night after our week long vacation in Cape Coral - we were in the room for 10 minutes until leaving to find a new place to stay. Check-in was not friendly. Room was filthy - broken faucet, dripping water, gap in between door and door frame - bugs entering through the door, EVERYTHING had stains. I understand that stains happen, however some of these stains were raised as in never cleaned from whatever the substance was. I emailed Wyndham directly alerting them of the situation, and my "opinions" were "appreciated." I have asked for my money back as we did not stay there... it was over $160 dollars where our next stay was half that price and for a CLEAN ROOM. I am not often so dissatisfied, but this was absolutely horrible. I do not recommend staying here.
Bodde här 1 natt i februari 2024
Svar från Manager 3 mars 2024
Hello Arielle,I'm sorry to hear about your disappointing experience during your recent stay. Guest feedback is essential to our improvement, which I will share with the team for awareness. Your concerns are taken seriously, and we apologize for not meeting your expectations. Thank you for bringing these issues to our attention as it helps us strive for excellence in guest satisfaction.

2/10 Väldigt dåligt

William

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I paid for a room with a king size bed for me and my lady and when we arive all thats avaliable is a double queen room and lucky to even get that and why book if i cannot get the room size i wanted,
Bodde här 1 natt i februari 2024
Svar från Manager 2 mars 2024
Hello William,We apologize for any inconvenience during your stay. We recommend reaching out to our management team for further assistance regarding your room preference to ensure a seamless reservation next time. Your feedback is valued in helping us improve our services.

8/10 Bra

Paula

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We arrived in the late evening and it was very loud and busy
Bodde här 1 natt i februari 2024
Svar från Manager 29 feb. 2024
Hello Paula, We regret to hear about the noise levels encountered during your stay. Feedback like this is valuable and will be shared with our team for further review and improvement. Kindly reach out to management directly to address any concerns or feedback in more detail.

2/10 Väldigt dåligt

Doug, Hoschton

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The entry door to the room would not close properly and had obviously been forced open/closed. The latch would secure the door but the top and bottom of the door would not close in the frame. Outside noise from inconsiderate patrons was constant. I will never stay in another Days Inn again and Expedia should rate it a 1 star.
Bodde här 1 natt i februari 2024
Svar från Manager 28 feb. 2024
Hello Doug, We regret to hear about your experience and appreciate your feedback. We take guest safety seriously and will address the door issue. We strive to provide a comfortable stay for all guests and apologize for any inconvenience caused by noise. Your comments will be shared with the team for improvement. Thank you for sharing your concerns with us.

2/10 Väldigt dåligt

Tennille

Reste med familjen
Horrible
Bodde här 8 nätter i februari 2024
Svar från Manager 27 feb. 2024
Hello Tennille, We're disappointed to hear your stay fell short of expectations. Your feedback is valuable for us to improve our services for future guests. Thank you for sharing your experience with us.

8/10 Bra

Ann

Gillade inte: Boendets skick och faciliteter
The girl working front desk was a sweetheart very nice very friendly . The property is seemingly a bit run down, but our room was clean .No previous knowledge of the area from outta state - so ya get what ya get and don’t get upset. I hope that the deposit doesn’t become an issue. I think that once you check out it really should be immediately refunded to card .I will follow up on that.
Bodde här 1 natt i februari 2024
Svar från Manager 21 feb. 2024
Hello Ann, We appreciate your kind words about our front desk staff and are pleased to hear you found your room clean. Regarding the deposit refund, it typically takes some time to process but do not hesitate to reach out directly to inquire. Your feedback is valuable and we hope you had an overall pleasant stay with us.

2/10 Väldigt dåligt

George

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Manager 18 feb. 2024
Hello George,We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly to discuss any concerns you may have so we can address them accordingly.

2/10 Väldigt dåligt

Adam

Gillade inte: Personal och service och boendets skick och faciliteter
How does Day inn allow that place to put its name on the sign?! Disgusting stained furniture, Dirty towels, it was just gross
Bodde här 3 nätter i februari 2024
Svar från Manager 16 feb. 2024
Hello Adam,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value our guests' comfort and satisfaction and will review your concerns internally to ensure a better experience in the future. Please feel free to contact our management with any further details or to discuss this matter further.

2/10 Väldigt dåligt

Laura

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Manager 15 feb. 2024
Hello Laura, We're sorry to hear that you did not have a satisfactory experience during your stay. We would appreciate it if you could reach out to our hotel directly to share any specific feedback you may have, so that we can address the issues you encountered. Your feedback is important to us and we hope to have the opportunity to make it right.

2/10 Väldigt dåligt

Ron

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Bed was uncomfortable, floor was dirty, noisy area, wouldn’t even attempt a shower. Tub was dirty and had rust.
Bodde här 2 nätter i februari 2024
Svar från Manager 14 feb. 2024
Hello Ron, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and clean environment for our guests. We encourage you to reach out to our management team to discuss your concerns further. They will be happy to assist you in addressing any issues you encountered.

4/10 Dåligt

Aramis

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i februari 2024
Svar från Manager 13 feb. 2024
Hello Aramis, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback so that we can address any issues that you encountered. We strive to provide exceptional service and your input is invaluable in helping us improve. Please contact our guest relations team at your convenience. We hope to have the opportunity to better serve you in the future.

10/10 Fantastiskt

Tirone

Great comfortable quiet stay.
It was a comfortable stay. Helpful people who worked there too. I’m not sure why people are reviewing 1 stars. I honestly had a great 3 day stay without any incidents. It was clean, and worth the money 100% I even considered staying a few more days, but business directed me elsewhere. Overall I’d give them 5/5
Bodde här 2 nätter i februari 2024
Svar från Manager 9 feb. 2024
Hello Tirone,Thank you for sharing your positive experience at our hotel! We are thrilled to hear that you had a comfortable stay and found our staff to be helpful. We take pride in providing a clean and enjoyable environment for our guests. We appreciate your kind words and hope to welcome you back in the future.

2/10 Väldigt dåligt

Jeffrey

Affärsresenär
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Manager 9 feb. 2024
Hello Jeffrey,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and would appreciate if you could reach out to us directly with any specific concerns or issues you encountered. We strive to provide the best possible experience for our guests and would like the opportunity to address any issues you may have had.

2/10 Väldigt dåligt

Luisana

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
BAD
Bodde här 1 natt i februari 2024
Svar från Manager 8 feb. 2024
Hello Luisana, We're sorry to hear that your experience at our hotel was not up to your expectations. We appreciate your feedback and will use it to improve our services. Please feel free to reach out to our management team directly with any further concerns you may have. Thank you for choosing our hotel and we hope to have the opportunity to better serve you in the future.

6/10 Okej

Mike

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Manager 8 feb. 2024
Hello Mike, We appreciate you choosing our hotel for your stay. Should you have any further feedback, we encourage you to reach out directly to our hotel so that we can address any areas for improvement. We hope to have the opportunity to welcome you back in the future for a better experience.

4/10 Dåligt

William

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Furniture was broken , reserved a queen bed and got 2 full beds instead , no smome detector , air conditioner didnt work properly , no towels or rags when checked in - in the room
Bodde här 1 natt i februari 2024
Svar från Manager 6 feb. 2024
Hello William, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We value your concerns and will share them with our team for future improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the near future.

2/10 Väldigt dåligt

philippe

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Manager 31 jan. 2024
Hello philippe, We're sorry to hear that your experience with us fell short of your expectations. We would appreciate it if you could reach out to our hotel directly with any specific feedback you may have, as we always strive to improve our guests' satisfaction. We hope to have the opportunity to better serve you in the future.

6/10 Okej

Dawn, Gahanna

Reste med familjen
I stayed at the property for one night with my 87-year-old mother while we were visiting cousins who live in Fort Myers. There were a lot of sketchy people around arguing, drinking, sitting in their vehicles, and playing loud music. It seems like a storm chasers hotel. The towels were very shabby and we only got two tiny towels and one washcloth. There was a sign in the bathroom listing all the extra things that you could borrow or use, including a coffee maker anywhere from $20-$50 a night which to me says that they have had problems with theft.
Bodde här 1 natt i januari 2024
Svar från Manager 29 jan. 2024
Hello Dawn,Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. While we cannot control the behavior of other guests, we always prioritize the safety and comfort of our visitors. We appreciate your comments regarding the towels and will address this with our housekeeping team. We strive to provide a range of amenities for our guests' convenience and appreciate your understanding regarding the security measures mentioned. We hope you had a pleasant visit with your cousins and appreciate your valuable input.

10/10 Fantastiskt

Luis

Reste med familjen
Bien Por El Precio
Bodde här 1 natt i januari 2024
Svar från Manager 27 jan. 2024
Hello Luis,Estamos encantados de escuchar que valoraste nuestro hotel en relación calidad-precio. Nos esforzamos por brindar a nuestros huéspedes una experiencia asequible sin comprometer la calidad. Apreciaremos cualquier comentario adicional que puedas tener y esperamos recibirte nuevamente en el futuro.

6/10 Okej

Jean, Duncan

Bodde här 1 natt i januari 2024
Svar från Manager 25 jan. 2024
Hello Jean, We appreciate you choosing our hotel for your recent stay. We would love to hear about your experience in order to address any areas that may need improvement. Please contact us directly with your feedback. We value your opinion and hope to have the opportunity to welcome you back in the future.

2/10 Väldigt dåligt

Nickeisha

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Smell like pee and it's too noises
Bodde här 1 natt i januari 2024
Svar från Manager 25 jan. 2024
Hello Nickeisha, We apologize for any inconvenience you encountered during your stay. Please understand that cleanliness and noise levels are areas we consistently strive to maintain at a high standard. We appreciate your feedback and will address these matters with our team for improvement. We value your time with us and hope to have another opportunity to provide you with a more enjoyable experience in the future.

6/10 Okej

Laura

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bring your own towels!!
Besides zero water pressure in sink, you only get 2 towels and 2 washclothes per room. If you ask for extra, they may sneak you a towel, but take a washcloth! Seriously 😳, I really hope a family of four gets more or y'all be drip drying for awhile!! And don't be expecting breakfast either
Bodde här 4 nätter i januari 2024
Svar från Manager 15 jan. 2024
Hello Laura,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the water pressure issue in the sink. Our housekeeping service follows standard procedures in providing towels and washcloths, but we understand your concerns. We appreciate your feedback and will use it to improve our services. Please feel free to reach out to our management team for any further assistance or concerns.

10/10 Fantastiskt

Yenifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Manager 14 jan. 2024
Hello Yenifer,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience during your time with us. We always strive to provide exceptional service and create memorable moments for our guests. Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic stay.

2/10 Väldigt dåligt

Andell

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was by far the worst experience ever. The pool is not functional and they blame it on a hurricane that happened years ago, meanwhile other pools are up and running. Dont expect to get any sleep at night because it’s noisy, the room next door started playing music at around 1 a.m and the phones were not working to call the front office after calls from my cell phone went unanswered. But then when I went to find out what time was breakfast which is advertised and was my filter for choosing the hotel, they told me and I quote “We just have orange juice and the coffee” I immediately checked out and never to return. This is my second experience with the hotel but this time at a different location. I will not make that mistake a third time. It was a horrible experience for just about the price as all the other hotels which are way better.
Bodde här 1 natt i januari 2024
Svar från Manager 13 jan. 2024
Hello Andell, We appreciate you taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. Our pool is currently undergoing maintenance to ensure the best possible experience for our future guests. We are sorry for any disturbance caused by noise and the issue with the phone system. We understand the importance of a satisfying breakfast and we will address the matter with our team to ensure a more comprehensive offering in the future. Thank you for bringing these issues to our attention and we hope to have the opportunity to welcome you back in the future.

4/10 Dåligt

Joseph, Tai Po Kau

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
This was our experience in early December 2023: 1. The hotel was very difficult to find at night because the hotel is located several yards from the road and their outdoor (roadside) sign was not lit up. 2. The front desk clerk was courteous but we went to 3 different rooms before she put us in the room we had originally booked. 3. There was no hot water at 6:00 in the morning for a shower. 4. After we had paid by cash on the evening of the check-in, we got a call after we had checked out the next morning because there was no record of our payment. 5. We have stayed a various Day's Inn's before but have never experienced such a terrible stay than the one at Fort Myers.
Bodde här 1 natt i december 2023
Svar från Manager 1 feb. 2024
Hello Joseph, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback regarding the difficulty in finding the hotel at night, and we will take steps to improve lighting for better visibility. We apologize for the mix-up with your room and the lack of hot water in the morning. Your comments have been forwarded to our team for further investigation and to ensure this does not happen again. We apologize for the confusion regarding your payment and will use your feedback to improve our payment process. We value your loyalty to our brand and regret that this stay fell short of your expectations. We hope to have the opportunity to welcome you back in the future for a better experience.

2/10 Väldigt dåligt

Brandon

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Manager 10 jan. 2024
Hello Brandon, We're sorry to hear about your experience at our hotel. Please reach out to us directly so we can address any concerns you may have had during your stay. We value your feedback and strive to provide the best possible experience for all of our guests.

2/10 Väldigt dåligt

Frankie

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dirty , smells bad, run down dump!!!!!!!!
Bodde här 1 natt i december 2023
Svar från Manager 8 jan. 2024
Hello Frankie, We are sorry to hear about your experience during your stay. The cleanliness and comfort of our hotel are important to us, and we will investigate this matter further. We strive to provide a pleasant environment for all our guests and appreciate your feedback. Please contact our management team directly so we can address your concerns in more detail.

2/10 Väldigt dåligt

Christopher

Bodde här 1 natt i december 2023
Svar från Manager 28 dec. 2023
Hello Christopher, We appreciate you taking the time to rate our hotel. We apologize for any issues you may have encountered during your stay. Please reach out to our hotel directly with any specific feedback so that we can address your concerns. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.