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Recensioner av Holiday Inn Express Hotel & Suites Frankenmuth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Frankenmuth, an IHG Hotel
926 South Main Street, Frankenmuth, MI

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 642 av 1001 recensioner" "
8 - Bra i betyg. 238 av 1001 recensioner" "
6 - Okej i betyg. 58 av 1001 recensioner" "
4 - Dåligt i betyg. 39 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 1001 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Douglas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent location.
Bodde här 1 natt i maj 2024

6/10 Okej

Peggy

Reste med familj och småbarn
The room had a horrible musky smell. It made it for a horrible sleep. Should think about removing the carpet. Right now after paying $284 for the night if I would ever stay again at this property. When I told the front deck she apologized for my experience.
Bodde här 1 natt i maj 2024
Svar från Trent L 8 maj 2024
I am sorry that you did not enjoy your experience, we will look into the as we just had our carpets cleaned. Thank you for your feedback.

8/10 Bra

Sara

Gillade: Personal och service och boendets skick och faciliteter
Had a great stay, would stay again!
Bodde här 1 natt i april 2024

8/10 Bra

Erica, Grand Blanc

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was in a great location across from the River Shops, and we got the jacuzzi room which was great! The free breakfast was a nice perk but nothing to write home about. Staff were amazing and our housekeeper was also
Bodde här 2 nätter i april 2024
Svar från Trent L 5 maj 2024
Thank you so much! I am so happy that you enjoyed our hotel, location and staff. I hope that you will stay with us again soon.

6/10 Okej

Brittany

Reste med sin partner
Gillade: Bekvämligheter
Water wasn’t hot barely got to luke warm
Bodde här 2 nätter i mars 2024
Svar från Trent L 28 apr. 2024
Thank you for informing us, we will look into this and fix any deficiencies.

10/10 Fantastiskt

stacey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to shopping. Nice, clean hotel with a friendly staff
Bodde här 1 natt i april 2024
Svar från Trent L 28 apr. 2024
Thank you for rating our hotel, I am glad you enjoyed your stay and hope to see you again soon.

6/10 Okej

Erin

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Our room was not equipped with any extra pillows or blankets/sheets for the pullout couch. The staff delivered what they could find which was great except the blanket was a like a thin sheet material. The hotel could invest in something better for a “blanket” for the pullout couch. My children were cold. We stayed Friday night so Saturday morning the kids swam after breakfast. My daughter found a sock at the bottom of the pool which matched another sock that was in the corner under a table. The garbage was overflowing in the pool area. Clearly it was not cleaned up.
Bodde här 1 natt i mars 2024
Svar från Trent L 28 apr. 2024
Thank you for your feedback, we will use it to improve in all areas of service.

10/10 Fantastiskt

Carla

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Staff was professional and cordial. The first night there my grandsons loved swimming in the indoor pool, then made hot chocolate. Our room was roomy, clean and perfect accomodations for the 5 of us - we had 2 queen beds and a full size pullout sofa. We were so centrally located we could have walked everywhere we wanted to go if we brought a wagon for our stuff. I would definitely recommend staying there and I would stay there again in Frankenmuth, MI.
Bodde här 2 nätter i mars 2024
Svar från Trent L 3 apr. 2024
Thank you so much! I am glad we were able to contribute to a good trip for you.

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff awesome!! They were so nice! Loved them
Bodde här 1 natt i mars 2024
Svar från Trent L 29 mars 2024
I am glad you enjoyed our staff! I hope you will visit us again very soon.

10/10 Fantastiskt

Mike

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff! The parking is terrible. Needs more parking spaces. Not a deal breaker, but just not enough
Bodde här 1 natt i mars 2024
Svar från Trent L 29 mars 2024
I am glad you enjoyed our staff! The parking is a problem throughout town unfortunately. I hope you will visit us again very soon.

10/10 Fantastiskt

Pam

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Check in was wonderful. Very friendly and informative desk clerk. We were in a suite that had a pull out couch, which we needed. Putting the bed together we found a dirty mattress pad and the blanket looked like a worn out rag. It was extremely thin and full of holes. My grandson wouldn't even use it. That is the only concern i I had. The rest of the facility was clean and very nice.
Bodde här 1 natt i mars 2024
Svar från Trent L 29 mars 2024
I am glad that you had a good overall stay. I will look into the bedding issue and take action to ensure our guests get the best, thank you for the feedback.

10/10 Fantastiskt

Marcia

Bodde här 2 nätter i februari 2024
Svar från Trent L 29 mars 2024
I am glad you had a good stay! I hope you will visit us again very soon.

8/10 Bra

Harold

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Staff is always wonderful and breakfast is amazing.
Bodde här 1 natt i februari 2024
Svar från Trent L 24 feb. 2024
Thank you so much! i am glad you enjoy our staff and the breakfast, we can't wait to see you again.

6/10 Okej

Bryan

Reste med sin partner
Gillade: Boendets skick och faciliteter
The property never got the booking from Expedia, so checkin took an hour. The room was pretty nice and reasonably priced, comfy bed, but there were families running the hallways hours after quiet time was supposed to be in effect, so that part wasn’t great.
Bodde här 1 natt i februari 2024
Svar från Trent L 21 feb. 2024
I am sorry about the noise problem, we will strive to keep quiet time just that.

10/10 Fantastiskt

amanda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place. Easy walking to shopping and tourist things. Would stay again. Our room had a jucuzzi and everything was perfect.
Bodde här 1 natt i februari 2024
Svar från Trent L 12 feb. 2024
I am so happy you enjoyed your stay with us! We hope you will visit us again very soon.

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Friendly
Checked in after the 8k Winterläufe race and the front desk guy was super friendly and helpful. He gave us our choice of rooms and signed us up for the rewards program.
Bodde här 1 natt i februari 2024
Svar från Trent L 12 feb. 2024
I am so happy you enjoyed our staff and our hotel! We hope to see you again soon.

8/10 Bra

Jennifer

Bodde här 1 natt i februari 2024
Svar från Trent L 29 mars 2024
I am glad you had a good stay! I hope you will visit us again very soon.

8/10 Bra

Jennifer

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really love staying here. In walking distance to the Downtown of Frankenmuth.
Bodde här 1 natt i januari 2024
Svar från Trent L 2 feb. 2024
Thank you so much! I am glad you enjoy our proximity to the towns attractions.

6/10 Okej

Daniel

Reste med familjen
Far from events
Bodde här 1 natt i januari 2024
Svar från Trent L 28 jan. 2024
I am unsure what you mean, we are very close to anything happening in town.

10/10 Fantastiskt

Claudia

Bodde här 1 natt i januari 2024
Svar från Trent L 12 feb. 2024
Thank you for rating our hotel! I am glad you had a good stay and look forward to seeing you again soon.

10/10 Fantastiskt

Janice

Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023
Svar från Trent L 8 jan. 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you again soon.

8/10 Bra

Harold

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Trent L 8 jan. 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you soon.

10/10 Fantastiskt

Imane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Trent L 8 jan. 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you soon.

10/10 Fantastiskt

Linda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice location. Walking to downtown is an easy walk. Many choices for breakfast as well. Will stay here again.
Bodde här 2 nätter i december 2023
Svar från Trent L 2 feb. 2024
Thank you! I am glad you had a great stay and welcome your return.

10/10 Fantastiskt

Valeria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would recommend due to the location.
Bodde här 1 natt i december 2023
Svar från Trent L 4 jan. 2024
I am so happy you enjoyed our great location! I hope you will visit us again soon.

8/10 Bra

Shaun

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cleanliness could be better.
Bodde här 1 natt i december 2023
Svar från Trent L 30 dec. 2023
Thank you for the feedback, we are always looking to improve!

6/10 Okej

Susan

Mattress was unc
Bodde här 1 natt i december 2023
Svar från Trent L 2 feb. 2024
I am sorry you found the mattress too be uncomfortable, i hope the rest of your stay was better.

10/10 Fantastiskt

Linn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Trent L 17 dec. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

6/10 Okej

Melissa

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Ok-if you're not picky
The room was not the cleanest. The bathroom floor hadn't been cleaned and underneath the sink was rather nasty with stains covered in dirt. There was black hair all over the shower and tub. Even my 16 yr old son made mention of it. The shower was really nasty and you could feel all sorts of ick that made it super slick, a fall hazard. We had to put a towel down to shower. There was dust or some type of white substance covering the table holding the phone. The beds were comfortable and clean. The breakfast was really great and the Wednesday attendant was super sweet and friendly! Housekeeper was friendly and helpful. The views were really pretty from the different windows and it's a convenient location. Super thin walls though apparently?? My 80 yr old mother and I were talking at 11:15pm and the room next door slammed on our wall 3 times. We then received a call from the front desk saying that we were creating a disturbance??! We didn't even have a TV on. The front desk was understanding and apologized for the Ken/Karen that was staying next door. If you want a good breakfast and great location, this is the place for you. If you need things to actually be clean or you are a Ken or Karen, definitely look elsewhere.
Bodde här 2 nätter i december 2023
Svar från Trent L 17 dec. 2023
My apologies that your room was not up to standard, I have shared this with the staff in order to improve our quality of stay.

10/10 Fantastiskt

Carl

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Trent L 17 dec. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

10/10 Fantastiskt

Kimberly

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love the location
Bodde här 1 natt i december 2023
Svar från Trent L 17 dec. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

2/10 Väldigt dåligt

brenda

The website said clearly pet friendly. Upon arrival late evening was told website is not accurate and would not allow us to check in. Had to search for another hotel.
Bodde här 1 natt i december 2023
Svar från Trent L 13 dec. 2023
The website does not say we are pet friendly, it says pets only service animals. I am sorry that we could not accommodate your pet.

10/10 Fantastiskt

Wayne

Bodde här 1 natt i december 2023
Svar från Trent L 30 dec. 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!

8/10 Bra

Norman

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Trent L 10 dec. 2023
Thank you for rating our hotel! I trust you had a pleasant stay and hope you visit us again soon.

10/10 Fantastiskt

Michael T

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room was clean and hotel area was very clean too. Breakfast was very good too.
Bodde här 2 nätter i december 2023
Svar från Trent L 10 dec. 2023
I am so happy you enjoyed our cleanliness and breakfast! I hope you will visit us again soon.

8/10 Bra

Scott A

Bodde här 1 natt i november 2023
Svar från Trent L 10 dec. 2023
Thank you for rating our hotel! I trust you had a pleasant stay and hope you visit us again soon.

10/10 Fantastiskt

Timo

Bodde här 1 natt i december 2023
Svar från Trent L 30 dec. 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!

2/10 Väldigt dåligt

dennis

Reste med sin partner
Gillade: Personal och service
Our room was on the second floor. We asked not to be near vending or elevator because we don’t like the mechanical noise. Instead we put above a maintenance/housekeeping room. There was a loud mechanical hum until about 2am. I think laundry ? It was bad..
Bodde här 2 nätter i december 2023
Svar från Trent L 6 dec. 2023
I am sorry, sometimes the staff does not think of such things, we will strive to be more attuned to the guests perception.

10/10 Fantastiskt

Debra

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2023
Svar från Trent L 6 dec. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

10/10 Fantastiskt

Linda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Trent L 6 dec. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

8/10 Bra

Allison

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Trent L 6 dec. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

8/10 Bra

Jason

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location to all Frankenmuth has to offer! Much quieter option than the larger hotels.
Bodde här 3 nätter i november 2023
Svar från Trent L 6 dec. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Trent L 30 nov. 2023
Thank you so much! I am glad you had a great stay and we hope you will visit us again.

10/10 Fantastiskt

Katie

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were absolutely incredible! We have a young family so we booked the two king bed suite. Reasonably priced and was so spacious! Worked perfectly to have the bedroom separate from the sitting area/kitchenette. The pool was wonderful for our little girls and the breakfast was fantastic! Jodi went out of her way to make our morning experience (which with a little started at 6am) incredible and was so friendly and kind with our 2 year old! Overall an incredible stay, we will absolutely be staying there again, as we visit Frankenmuth annually!
Bodde här 1 natt i november 2023
Svar från Trent L 30 nov. 2023
Thank you so much! I am glad you had a great stay and we hope you will visit us again.

10/10 Fantastiskt

debra

Reste med sin partner
Gillade: Boendets skick och faciliteter
Not enough parking for guests
Bodde här 1 natt i november 2023
Svar från Trent L 30 nov. 2023
I am sorry you had difficulty with parking, i trust the rest of your stay was satisfactory.

10/10 Fantastiskt

Joshua

Bodde här 1 natt i november 2023
Svar från Trent L 17 dec. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Trent L 30 nov. 2023
Thank you so much! i am glad you had a great stay and we hope you will visit us again.

10/10 Fantastiskt

Jerry

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Trent L 30 nov. 2023
Thank you so much! i am glad you had a great stay and we hope you will visit us again.

8/10 Bra

Elise

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location and excellent breakfast.
Bodde här 1 natt i november 2023
Svar från Trent L 30 nov. 2023
Thank you so much! i am glad you had a great stay and we hope you will visit us again.

8/10 Bra

James

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Excellent hotel
A very nice hotel located right across from the river shops and a short walk to the Main Street shops. Breakfast was very good and had some nice options. The cinnamon rolls are delicious. Our room was very spacious and the only negative thing I have to say would be the pull out couch was very uncomfortable when sitting on it as well as very bad when used as an extra bed for the kids.
Bodde här 2 nätter i november 2023
Svar från Trent L 15 nov. 2023
Thank you for your feedback, I am glad you had a good stay and hope you will return.