Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate that you took the time to share your honest feedback with us. It would be interesting for us to find out, what we can improve to make for a more memorable experience. We hope that with this incident, we did not lose you as a valued guest and you grant us the chance to convince you of our service by returning to the Sheraton Frankfurt Airport Hotel. Kind regards Your Guest Relation Team

Dear Åse, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate that you took the time to share your honest feedback with us. It would be interesting for us to find out, what we can improve to make for a more memorable experience. We hope that with this incident, we did not lose you as a valued guest and you grant us the chance to convince you of our service by returning to the Sheraton Frankfurt Airport Hotel. Kind regards Your Guest Relation Team

Dear Niclas , first off I would like to thank you for choosing the Sheraton Frankfurt Airport Hotel for your stay. What has happened during your stay, regarding the inconveniences you have experienced, does not represent our hotel and values. Please do not set this as a representation of our service. We are most apologetic about having caused an inconvenience for you during your stay. We pride ourselves in our customer service and do not take this matter lightly at all. As for the Sheraton Frankfurt Airport Hotel staff, we would like to express our sincerest apologies if we did not handle the situation to your satisfaction. It is our greatest duty to make every guest’s stay perfect and unforgettable and to make every guest want to come back. We truly hope that with the incident we did not lose you as valued guests and that you grant us the chance to persuade you of our service by returning to the Sheraton Frankfurt Airport Hotel. Upon your next stay, I would very much appreciate the chance personally seeing to it, that you have an unforgettable stay. Kindly contact me before your next arrival, should you give us another chance. Dear Niclas, please feel free to contact me, should you have any further questions, concerns or wishes. I am at your disposal. Kind regards Your Guest Relation Agent

Good morning Mr. Andreas, first off we would like to thank you for choosing to stay and sharing your honest feedback with us. What has happened during your stay, regarding the lack of warm water in your room, does not represent our hotel and values. Please do not set this as a representation of our service. We are most apologetic about having caused an inconvenience for you during your stay. We pride ourselves in our customer service and do not take this matter lightly at all. Our technical department was made aware of the issue and is working on a solution for it. Kindly be informed that in an attempt to minimize all risk points of a Covid-19 spread, we have decided to keep all amenities in the room to a minimum, but are more than happy to bring anything you wish, like cups, coffee etc., to your room. It is our greatest duty to make every guest’s stay perfect and unforgettable and to make every guest want to come back. We truly hope that with the incident we did not lose you as a valued guest and that you grant us the chance to persuade you of our service by returning. Upon your next stay, we would very much appreciate the chance seeing to it, that you have an unforgettable stay. Kindly contact us before your next arrival, should you give us another chance. Dear Mr. Andreas, please feel free to contact us, should you have any further questions, concerns or wishes. We are at your disposal. Kind regards Guest Relations

Dear Roger, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team