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Recensioner av Holiday Inn Express & Suites Franklin KY, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Franklin KY, an IHG Hotel
85 Neha Dr, Franklin, KY

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 469 av 740 recensioner" "
8 - Bra i betyg. 174 av 740 recensioner" "
6 - Okej i betyg. 49 av 740 recensioner" "
4 - Dåligt i betyg. 30 av 740 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 740 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Linda

Reste med familjen
Gillade inte: Bekvämligheter
In our first room the toilet seat came off in my brother's hand. In the second room we were assigned the toilet ran all the time. We were gone the entire day and when we got back at midnight, the beds were unmade and the trash cans hadn't been emptied. The reservation was originally for three days. Our plans changed and we checked out early. We were told at the desk that since we didn't give 24 hours notice it was company policy to not refund the amount of the third day. So we paid for a room we didn't use. I will be calling to complain, and will not be using Holiday Inn again.
Bodde här 3 nätter i maj 2024
Svar från Mike 23 maj 2024
We're sorry you were unhappy. We know you have choices, and we'll work hard to fix the issue you experienced so a situation like this never happens.Thanks for letting us know.

2/10 Väldigt dåligt

Julie, Naperville

Gillade inte: Personal och service
Horrible front desk personnel
Bodde här 1 natt i maj 2024
Svar från Mike 23 maj 2024
We're sorry you were unhappy. We know you have choices, and we'll work hard to fix the issue you experienced so a situation like this never happens.Thanks for letting us know.

4/10 Dåligt

Craig

Affärsresenär
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Complained about water pressure being low a nd this is the 2nd time staying there.
Bodde här 2 nätter i mars 2024

6/10 Okej

james

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
The first room had been obviously used by someone but not cleaned- and only one towel and one wash cloth and no soap! The bath and sink had human hair all over them!The second room that we occupied on the next two days was expand. The breakfast was excellent and the people taking care of that operation were courteous and helpful!
Bodde här 2 nätter i april 2024
Svar från Mike 23 maj 2024
We're sorry you were unhappy. We know you have choices, and we'll work hard to fix the issue you experienced so a situation like this never happens.Thanks for letting us know.

10/10 Fantastiskt

Brian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was one of the cleaness hotels I have stayed at and the staff was wonderful. It was close to the interstate and it was close to the attraction the were going to. I am looking forward to staying here again.
Bodde här 2 nätter i april 2024
Svar från Mike 23 maj 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Fantastiskt

Samantha Rae

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay
Bodde här 1 natt i april 2024
Svar från Mike 23 maj 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

6/10 Okej

Dianna

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The toilet was broken, the soap,shampoo, and conditioner holder was broken. The handicap handle was very loose, no water pressure and water got Luke warm.
Bodde här 1 natt i april 2024
Svar från Mike 23 maj 2024
We're sorry you were unhappy. We know you have choices, and we'll work hard to fix the issue you experienced so a situation like this never happens.Thanks for letting us know.

8/10 Bra

Brenda

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Nice staff and location near highway. We appreciated the pool size and temperature. Quality breakfast choices plus a spacious and clean dining area. The building has been remodeled, but it's still run down if you look around the edges. No sound proofing. Our room wasn't sparkling clean on arrival. Overall, we were satisfied.
Bodde här 4 nätter i april 2024
Svar från Mike 23 maj 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Fantastiskt

Alan

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Quick check in and the room was clean
Bodde här 1 natt i april 2024
Svar från Mike 23 maj 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Fantastiskt

Susanne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check in. Comfortable bed. Clean room. Only complaint was a tv that did not work.
Bodde här 1 natt i april 2024
Svar från Mike 23 maj 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Fantastiskt

Pamela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very easy check in and very courteous staff. I was greeted and given options of room floor. We were looking for a dinner option & staff helped with that. Very nice hotel with great service.
Bodde här 1 natt i april 2024
Svar från Mike 22 apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY), and if I can be of assistance to you.

8/10 Bra

Joan, London

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Mike 22 apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites (Franklin, KY), and if I can be of assistance to you,.

8/10 Bra

colleen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient location right off the highway
Bodde här 1 natt i april 2024
Svar från Mike 12 apr. 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Fantastiskt

Craig

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Receptionist moved us to the first floor as requested. Staff is polite, friendly, accommodating. Clean and comfortable. Very nice room.
Bodde här 1 natt i mars 2024
Svar från Mike 12 apr. 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Fantastiskt

Whitney

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed one night at the property. The room was nice and the pool and hot tub were great temperatures! So many hotel pools are cold but this was great. We enjoyed the continental breakfast. The staff was friendly as well.
Bodde här 1 natt i mars 2024
Svar från Mike 12 apr. 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Fantastiskt

ANNE

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The check receptionist was very polite and was very helpful Breakfast was delicious. Bed very comfortable Will definitely stay here again
Bodde här 1 natt i mars 2024
Svar från Mike 12 apr. 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Fantastiskt

Ryan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice pool and hot tub area.
Bodde här 1 natt i mars 2024
Svar från Mike 12 apr. 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

8/10 Bra

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice quiet area with great access to 65 to bowling green and Nashville.
Bodde här 2 nätter i mars 2024
Svar från Mike 12 apr. 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

8/10 Bra

Gezim

Bodde här 2 nätter i mars 2024
Svar från Mike 22 apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites (Franklin, KY), and if I can be of assistance to you,.

8/10 Bra

Albert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Mike 22 apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY), and if I can be of assistance to you.

10/10 Fantastiskt

Charles

Reste med familjen
Very nice. Nice staff.
Bodde här 1 natt i mars 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Fantastiskt

Steven

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
always pleasant staff.
Bodde här 1 natt i mars 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Fantastiskt

Samuel

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Check in staff was great and fast
Bodde här 1 natt i mars 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Fantastiskt

Catherine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Will remember this location!
The room was nice size and the bed was super comfortable. Love the Fove products in the bathroom. The breakfast bar was pretty good also.
Bodde här 1 natt i februari 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Fantastiskt

Ann

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

6/10 Okej

Cynthia

Reste med familjen, Reste med husdjur
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
This was a great option for people traveling with a dog. Overall, it was clean in the lobby and offered a spacious room (King). Unfortunately, the first room we were given had not been cleaned. The front desk staff quickly moved us to another room. This one was clean and very comfortable.
Bodde här 1 natt i februari 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

4/10 Dåligt

Whitney

Reste med familjen
Gillade inte: Renlighet
Bodde här 1 natt i februari 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Fantastiskt

Heather, nashville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was super clean and nice! We were happily surprised and hope to return again. Essence, at the front desk, was very helpful and kind to us.
Bodde här 1 natt i februari 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Fantastiskt

Rene

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Fantastiskt

Darcie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Other than a weird small spot/stain on one of the sheets (Im still not sure what it was - prolly nothing) we were very happy with our stay and when in the area will use this hotel again. Newer ,quiet, safe and polite staff and good breakfast-5stars from us!
Bodde här 1 natt i januari 2024

8/10 Bra

Marcy

Bodde här 1 natt i januari 2024
Svar från Mike 29 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

4/10 Dåligt

rebecca

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Chose hotel for the amenity of a hottub but the hottub no longer functions as a hot tub pool was warmer no jets. Asked staff about it and they said we keep it that way for the kids. So basically its now a kiddie pool. My room deposit still hasn't been released and is been 19 days. Would not stay there again.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Jerry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convenient location.
Great spot with nice restaurants close buy . Great but overworked team at this location.
Bodde här 1 natt i januari 2024

8/10 Bra

Joyce

Reste med familjen
Gillade: Bekvämligheter
Nice property, heater in room so noisy hard to sleep…
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Fernando

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

8/10 Bra

Peggy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great workers, nice rooms. Will be coming and staying again.
Bodde här 1 natt i december 2023

4/10 Dåligt

Sandy

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
I picked this holiday inn because it has a pool and hot tub. The hot is not working. We asked the lady at the front desk she said she did not know about hot tub because she had not been in pool area in a year. One of the doors to get into the pool room was not working. Out of order signs on water fountain in pool room and ice maker on 3rd floor. The shade in our room was not working and no wash clothes in our room. No hair conditioner or lotion in our bathroom. One regular coffee in room. This is the worst holiday inn I have stayed in.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Helen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Martin

Gillade: Renlighet och bekvämligheter
Bodde här 1 natt i december 2023

8/10 Bra

Penelope

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Went there for the Buffalo Trace tour and the hotel wasn’t very far away. Several good restaurants within walking distance as well as a grocery store. We ate the free breakfast every day while we were there as it was decent. Actually plan to go back for the remaining Trace Tours and will probably stay there again.
Bodde här 5 nätter i november 2023

10/10 Fantastiskt

Bradley, huntsville

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Sebastion

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Looks and feels high quality
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property, enjoyed our stay
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Just a quick get away
Easy check in. Friendly staff Clean room. Decent breakfast. Kim was friendly as can be at breakfast. Made me feel very comfortable. Would def stay here again
Bodde här 2 nätter i november 2023

4/10 Dåligt

John

Gillade inte: Renlighet och personal och service
Stayed 4 nights only ask for room tobe cleaned once it was not
Bodde här 4 nätter i november 2023
Svar från HIEX Management Team 24 nov. 2023
We sincerely apologize for your stay not being satisfactory due to our housekeeping. We sadly only provide full cleans on Tuesdays and Fridays or every 4 days per IHG standards. Due to weekends being our busier time we do not provide full cleans unless a guest requests one. We will definitely improve our communication as well as making a way for our guests who would like full cleans during their stay to pass that along to our Housekeeping/Front Desk Associates.The management team here at HIEX Franklin sincerely appreciate the feedback and look forward to seeing you again if you would have us.

10/10 Fantastiskt

Troy

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023

8/10 Bra

Helen

Bodde här 1 natt i november 2023

8/10 Bra

Nancy, Bassett

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable bed
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Anne

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely stay . Very friendly helpful staff.
Bodde här 1 natt i oktober 2023