Fristly, when we check in staff arguing first instead providing me pillow that i requested before i camw to Japan. Insteas asking to supervisor she said there is impossible to provide me extra pillow. Our room has been cleaning everyday but toilet and bath did not clean up as i can see mouldy at toilet red colour as we stayed 4 night. Public faiclity does not have towel so we need to bring our towel from our room and i have stayed two different hotel and they provide all towel inside of public bath and we asked extra pillow and there is no complaint or argued to us. Breakfast time is limited time and need to choose time and that my first time need to choose time either beforw 8 pm or after 8 pm.