Dear Nelson, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the charges for towel replacements. We understand your frustration, especially given the absence of regular housekeeping services. Your feedback is valuable, and we will address this issue to improve our services. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Angela, Thank you for choosing our hotel during your recent visit to our area. We are deeply sorry for the inconvenience you encountered. Your feedback regarding the lack of utensils, breakfast quality, and maintenance issues is concerning. Please accept our sincere apologies for falling short of your expectations. Rest assured, we will address these issues to ensure a better experience for our guests moving forward. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Amanda, We apologize for any inconvenience you experienced due to the absence of staff at the front desk during your stay. Your feedback is essential for us to address operational shortcomings and improve our service. We are committed to ensuring that our guests receive timely assistance and will take steps to ensure that there is adequate coverage at the front desk in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Dhamodharan, We sincerely apologize for the unpleasant odor you encountered during your stay. Your comfort and satisfaction are our utmost priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and are actively addressing this issue with our housekeeping and maintenance teams to ensure a more pleasant environment for all our guests. We understand the importance of providing a clean and comfortable stay, and we appreciate your understanding as we work to make necessary improvements. We would appreciate it if you would give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Hansam, We sincerely apologize for the difficulties you encountered during your stay. We deeply regret the negative impact this had on such a significant occasion. The issues you mentioned, including the lack of responsiveness at the front desk, cleanliness concerns, and miscommunication, are being taken very seriously. We are committed to addressing these problems to prevent them from recurring. Your suggestion regarding clearer communication for guests is valuable, and we will implement improvements to ensure better service. We understand your frustration and apologize for the inconvenience caused. Your feedback is essential for us to enhance our services, and we hope to have the opportunity to make amends in the future.Sincerely,Hotel Management

Dear Matthew, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Henry, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Toné, We apologize for the inconvenience you experienced during check-in. While we aim to provide efficient service, there are times when circumstances arise. We appreciate your patience and understanding. Your feedback is valuable, and we will share the issue to ensure a smoother check-in in the future. If there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to serve you better on your next visit.Sincerely,Hotel Management

Dear Jason, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your key not working at 5 am. Ensuring seamless access for our guests is important to us, and we regret that we fell short in this instance. We will review our key system to prevent similar issues in the future. We appreciate your insights and hope to have the opportunity to improve for your next visit.Sincerely,Hotel Management

Dear Michelle, Thank you for sharing your impression of our hotel. We're glad to know that you found the room clean and affordable. However, we're concerned to read that our property gave you an uncomfortable feeling. Your safety and comfort are our top priorities, and we want all our guests to feel at ease during their stay. We take your feedback seriously and will review it with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear Dan, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Your feedback is important, and we will address the issues you mentioned to improve our accommodations. We strive to ensure each guest has a comfortable and enjoyable visit. We appreciate your understanding and hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Carlos, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the bed sheets during your stay. Maintaining cleanliness and comfort for our guests is of utmost importance to us, and we regret that we fell short on this occasion. Rest assured, we have addressed this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Donald W, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during check-in due to delays caused by other guests. Our team strives to provide efficient and attentive service to all our guests. Your feedback is important, and we will address this issue to ensure smoother check-in experiences in the future. We appreciate your understanding and hope to welcome you back for an improved stay. Sincerely,Hotel Management

Dear Chance, Thank you for your feedback and for being our guest. We genuinely regret the inconvenience you had with the charges. After investigation, we found out that you had double-booked your reservation through a third party. Please note that financial inquiries on reservations made through a third party must be made through them, and we suggest you reach out to them directly. Thank you for your time, and we hope to welcome you again in the future.Sincerely,Hotel Management

Dear King, Thank you for your feedback. We apologize if you experienced any impatience during your stay. Providing excellent service is our priority, and we regret if we fell short of your expectations in this regard. Your comments are valuable to us as we continuously strive to improve our guest experience. Please know that we take your feedback seriously and will address any issues to ensure a more pleasant stay for future guests. We appreciate your understanding and hope to welcome you back.Sincerely,Hotel Management

Dear Ramon, Thank you for your kind words for Extended Stay America! We're delighted to hear that you enjoyed your stay with us. Providing a positive experience for our guests is our top priority, and we're glad to know we met your expectations. Your satisfaction means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Ana, We sincerely apologize for your disappointing experience during your stay. Your concerns regarding cleanliness and odor are taken seriously, and we apologize for any discomfort they caused. Rest assured, we are investigating the issues to ensure they are promptly addressed. Please know that what you experience does not reflect our usual standards, and we are committed to enhancing our services and facilities to deliver a more enjoyable experience for all guests. We sincerely hope you reconsider and give us another chance to exceed your expectations in the future. Your feedback is invaluable, and we appreciate the opportunity to improve.Sincerely,Hotel Management

Dear Neil, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the noise during your stay. Our aim is to ensure all guests have a comfortable experience, and we regret if we fell short of this goal. Your feedback regarding room assignments is noted, and we will review our procedures to ensure fair distribution of accommodations. Please know that we take your comments seriously and will address them internally to improve our service. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear James, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and well-equipped room is essential, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will address these deficiencies with our housekeeping and maintenance teams immediately. Please know that we take your comments seriously and will work diligently to make necessary improvements. We hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Mariano, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced during check-in. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you.Sincerely,Hotel Management

Dear Ellen, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Sillette, Thank you for choosing us and sharing your feedback. We apologize for the disappointment with the price for an additional towel. It is our goal to offer affordable prices and convenient amenities, and we regret any frustration caused. Your feedback is important, and we will address your concern for the value we aim to provide our guests. Please know that we are committed to improving our services and value your patronage. We hope you will consider giving us another chance to exceed your expectations during your next visit. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Henryko, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Robin, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused the absence of a trash can in the room. Your comments are highly valued, and we are committed to promptly addressing this oversight to enhance our guest experience. We appreciate your understanding and hope the remainder of your stay is enjoyable. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear James, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Aliesha, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Oscar, We are flattered by your generous review of Extended Stay America. It is always a pleasure to read reviews complimenting our service and hospitality. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management

Dear Jeremy, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management