Reception

Recensioner av Hotel Boutique Puerta de las Granadas

3 out of 5
Hotel Boutique Puerta de las Granadas
Cuesta de Gomerez, nº16, Granada, Granada

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 306 av 537 recensioner" "
8 - Bra i betyg. 176 av 537 recensioner" "
6 - Okej i betyg. 36 av 537 recensioner" "
4 - Dåligt i betyg. 9 av 537 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 537 recensioner" "

9,2/10

Renlighet

9,4/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Henrik

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel with nice restaurant
Nice little hotel close to the cathedral and to Alhambra. There is a small restaurant which is really good. The room was small but comfortable, though the bathroom was rather cold. I visited in the wintertime when the outdoor temperature was around zero at night.
Bodde här 2 nätter i december 2023
Svar från Recepcion 8 jan. 2024
Dear Henrik,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel, appreciating its proximity to both the cathedral and the Alhambra.We are pleased to know that you had a positive dining experience at our small restaurant. It's rewarding to hear that you found the room comfortable, despite its size. However, we apologize for any inconvenience caused by the bathroom feeling rather cold, especially during the winter season when temperatures drop significantly.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience.Warm regards

8/10 Bra

Alexander

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge nära allt, fint och bekvämt hotell
Bodde här 1 natt i november 2023
Svar från RECEPCION 6 dec. 2023
Dear customer,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our hotel's good location, close to everything, and that you found it to be nice and comfortable.Our team is dedicated to providing a welcoming and comfortable stay, and it's always rewarding to receive such positive feedback. If you have any specific highlights or suggestions you'd like to share, we'd love to hear more.We look forward to the pleasure of hosting you again in the future. Should you have any further inquiries or requests, please feel free to reach out.Best regards,

8/10 Bra

Mårten

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i mars 2023
Svar från DTO RECEPCION 18 mars 2023
Dear Marten Thank you very much for your review, it is a pleasure for us to know that you really liked our hotel. We hope to see you again in our hotel. Best regards

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2019
Svar från Dto. Recepcion 23 nov. 2019
Dear guest, Thank you very much for your opinion. We hope you stay with us again in the future. Best regards.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect location for cultural experiences
Nice staff gave good service. They arranged ticketing to the Alhambra and gave good driving instructions how to get to the hotel. The hotel is situated in the city center on the road leading up to Alhambra a couple of blocks from the cathedral.
Svar från DTO. RECEPCIÓN 31 mars 2018
Dear Mr. Guest, Thank you for your overwhelming opinion and your valuation. We are also very grateful for your opinion about our work. Our staff work every day for our guests to make them feel "like home", and the best pleasure we can have is to know that we have managed to be helpful for you.It is really important for us to know that you enjoyed your stay at our hotel thanks, to our privileged location in a step from Alhambra and in the heart of City Center. It would be a pleasure that we could host you again in your next visit to our beautiful city. Best regards

6/10 Okej

Fredrik, Stockholm

Gillade: Personal och service
Gillade inte: Renlighet
Centralt
Väldigt varierande kvalitet på rummen. Vi fick ett rent och fint, våra vänner fick ett med mögel i duschen.
Svar från Lucía Nevado. Reception 15 nov. 2016
Dear Fedrick, Thank you very much for taking time to evaluate us and publishing your opinion. We would like to inform you that all our rooms have the same quality regarding cleaning service. We are glad that you had appreciated your room clean and nice feeling comfortable in your stay in our hotel. On the other hand, we are very afraid about your comments about the bathroom of your friends, every day the cleaning service cleans it and keeps it careful. We have never had this kind of problem and we are very sorry hearing it from a customer, this is a very strange for us and. If we had we known it during his stay, we would have given them a solution at the time with the right assistance. Our priority is satisfying our customer and we would like to inform you that it is a very punctual event in our hotel. We have taken account your comments and we really hope we can host you again in your next visit to our beautiful city. Kindest regards.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt läge
Perfekt läge nära sevärdheter men ändå tyst o lugnt. Otrolig service i reception. Trevlig altan/ patio. bra wi-fi. Enkel men funktionell inredning.
Svar från Carmen 14 juni 2016
Dear guest, Thank you for your review. It sounds great that your stay was satisfactory. We appreciate yor comments about our staff and about our terrace, It is glad to know you enjoyed it. We hope we can host you next time you visit Granada

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Litet hotel med bra läge
Bra läge nära Alhambra men vårat rum var litet och utan utsikt.

8/10 Bra

pia, stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nära alhamra och gamla kvarter
Hotellet är bra beläget och mycket trevligt. Vi kom med bil och hade behövt en vägbeskrivning till hotellet och information om att det ligger i ett område som är avstängt för trafik. Blev rekommenderade att placera bilen i ett garage långt bort. Fick ingen gatuadress för att hitta vägen dit.Vi behövde polis och taxieskort för att hitta hotellet trots att vi hade GPS.

10/10 Fantastiskt

Anne Marie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Reception department 16 maj 2024
Dear Anne Marie,Thank you so much for your 5-star review. We're delighted you enjoyed your stay. We look forward to welcoming you back soon!Best regards.

10/10 Fantastiskt

Phyllis

Reste med sin partner
Gillade: Bekvämligheter
location for access to ahlhambra, and garden walks at night. Close to all sesired tourist sites. It is a fo again.
Bodde här 4 nätter i maj 2024
Svar från Daoud 9 maj 2024
Dear customer, Thank you so mucho for the review.Glad to learn that you enjoyed your stay with us.We will be pleased to host ou agin whenever you come back again to Granada.Regards

8/10 Bra

Tetsuhiro

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
小さいながら近代的な瀟洒なホテル。受付のスタッフも親身に相談にのってくれたし、事前の質問にも丁寧に回答していただいた。場所もヌエバ広場から近いので交通の便もいいしばる巡りの拠点としても便利。
Bodde här 2 nätter i april 2024
Svar från Reception department 29 apr. 2024
Dear Tetsuhiro,We sincerely appreciate you taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that your experience with us met your expectations.We strive to provide quality service and a memorable experience to all our guests, and we are delighted that you enjoyed the friendly and personalized attention from our reception team, as well as the convenience of our location near Plaza Nueva.Your words are very valuable to us and will be shared with our entire team to continue improving and providing exceptional service.We look forward to welcoming you again in the future and providing another unforgettable stay.Best regards.

10/10 Fantastiskt

Danny's Ice Cream

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is in an amazing location. Very walkable. The staff from the front desk to the restaurants and house keeping staff were top notch. The room was very nice. Wonderful water pressure in the shower. The bed was comfortable and the room was quiet. Would absolutely stay again on our next Granada trip.
Bodde här 2 nätter i april 2024
Svar från Kind regards 28 apr. 2024
Dear Danny,Thank you for choosing to stay with us during your time in Granada. We sincerely appreciate your decision to share your experience with us.We are glad to hear that you found our hotel's location to be ideal for exploring the city, and that you enjoyed the exceptional service provided by our staff members across all departments. It is our utmost priority to ensure that every aspect of your stay meets and exceeds your expectations, from the moment you arrive at the front desk to the moment you retire to your room for the night.We are pleased to learn that you found your room to be comfortable and well-appointed, and that the water pressure in the shower met your satisfaction. Your comfort and relaxation are important to us, and we are glad that you were able to rest peacefully in a quiet environment.It is truly gratifying to receive such positive feedback, and we are honored that you would consider staying with us again on your next trip to Granada. Once again, thank you for choosing our hotel for your accommodation needs, and please do not hesitate to reach out to us if there is anything we can assist you with in the future. We wish you safe travels and hope to see you again soon.Warm regards.

6/10 Okej

Olga, boynton beach

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Someone needs to find a way how to fix the location in the GPS we were lost looking for the hotel all day long, keep taking us to the same place 45 min away from where the hotel is, police did not help us either
Bodde här 1 natt i april 2024
Svar från Reception department 29 apr. 2024
Dear Olga,Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about the challenges you faced in finding our hotel due to GPS inaccuracies.We understand the frustration of experiencing difficulties with GPS navigation, and we sincerely apologize for any inconvenience this may have caused you. Please know that we take this matter seriously and are actively working to address it. As you mentioned, we are aware that GPS systems may not always provide accurate directions to our hotel. That's precisely why we proactively send an email with a detailed map outlining the correct route to follow, which we meticulously create to prevent any misunderstandings. Your feedback is invaluable to us, and we will continue to explore additional measures to improve our guests' navigation experience.Once again, we apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back in the future, providing a smoother and more enjoyable stay.Warm regards.

10/10 Fantastiskt

Alexander

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Top
Bodde här 4 nätter i april 2024
Svar från Reception department 26 apr. 2024
Dear Alexander,Thank you so much for your positive review of your stay with us! We are glad you had a nice stay.We hope to welcome you back in the future!Best regards,

10/10 Fantastiskt

JUNGIN

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
누에바 광장 바로 앞쪽에 위치하고 버스정류장도 가까워서 이동이 편했습니다!
Bodde här 7 nätter i april 2024
Svar från RECEPCION 25 apr. 2024
Thank you very much for your review of our hotel. We hope to have you with us again on another occasion.

10/10 Fantastiskt

Sara

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
N/A
Bodde här 3 nätter i april 2024
Svar från Departamento de Recepción 17 apr. 2024
Estimada Sara,Muchas gracias por su puntuación. Nos alegramos de que haya quedado satisfecha tras su visita a nuestro hotel.Esperamos verla nuevamente.Un saludo.

10/10 Fantastiskt

Celia

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Accommodations were good. Unfortunately I can’t give it an outstanding rating due to the unfriendly and unprofessional staff at front desk. They should be trained to be service oriented personnel.
Bodde här 3 nätter i april 2024
Svar från RECEPCION 16 apr. 2024
Dear guest,We appreciate your acknowledgment of our accommodations. However, we are truly sorry to hear about your experience with our front desk staff. Providing friendly and professional service is a top priority for us, and we apologize for falling short of your expectations in this regard.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

8/10 Bra

Antonio

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 3 nätter i april 2024
Svar från Recepcion 8 apr. 2024
Estimado Antonio,Gracias por tomarse el tiempo para dejar una reseña tan amable sobre nuestro hotel. Nos alegra mucho saber que tu estadía con nosotros fuese buena.Esperamos tener el placer de recibirle nuevamente en un futuro cercano.Muchas gracias nuevamente, saludos cordiales

8/10 Bra

Hesam

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very helpful.
Bodde här 4 nätter i april 2024
Svar från RECEPCION 8 apr. 2024
Dear Hesam,Thank you sincerely for taking the time to share your positive feedback with us! Your kind words truly mean a lot to us.We hope to welcome you back in the near future. Best regards,

10/10 Fantastiskt

Angel

Location and staff friendly
Bodde här 3 nätter i mars 2024
Svar från RECEPCION 6 apr. 2024
Dear Angel,Thank you for your kind words, and we look forward to welcoming you back on your next visit.Warm regards,

10/10 Fantastiskt

PATRICIA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfectly located quite near to the Alhambra and the Hammam, and walkable to several attractions and shopping. When my room was not ready upon arrival, I was upgraded to a suite that was more than enough for 1 person. Staff was knowledgeable and professional. Lovely rooftop deck for meals and eelaxation.
Bodde här 2 nätter i mars 2024
Svar från HPG 29 mars 2024
Dear Patricia,Thank you so much for your review! We're delighted to hear that you enjoyed our location. We strive to provide exceptional service, and we're glad that our staff could satisfy your requests.It's fantastic to know that the suite provided ample comfort for your stay and we're glad to hear about your opinion of the terrace!Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay

10/10 Fantastiskt

Pauline

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful
Bodde här 2 nätter i mars 2024
Svar från Recepcion 24 mars 2024
Dear Pauline,Thank you very much for your wonderful review of our hotel! We are delighted to hear that you had a great experience during your stay with us. We strive to provide exceptional service and comfortable accommodations for all of our guests, and it's rewarding to know that we met your expectations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Fantastiskt

Alin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a wonderful place to stay. The hotel is newly renovated, everything is modern and working well. You will not be disappointed, I can guarantee that.
Bodde här 2 nätter i mars 2024
Svar från Recepcion 16 mars 2024
Dear Alin,Thank you very much for taking the time to share your feedback with us. We are glad to hear that you enjoyed your stay at our newly renovated hotel and that you found everything to be modern and in good working order.We sincerely appreciate your recommendation and are delighted to have had the opportunity to host you. Should your travels bring you back to this area, we would be honored to welcome you again for another memorable stay.Kind regards

10/10 Fantastiskt

RICARDO

Gillade: Boendets skick och faciliteter
If you are going to Alhambra, this is the place to stay. It's right on the path. Walk a few meters down and you are in the middle of everything of historic Granada. No need to get a car or taxi. Breakfast is great. There's no reason not to stay here. Loved it.
Bodde här 3 nätter i februari 2024
Svar från RECEPCION 1 mars 2024
Dear Guest,Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our location convenient, especially for those exploring Alhambra and the historic heart of Granada. We take pride in offering a central and accessible setting for our guests.It's fantastic that you enjoyed our breakfast, and we appreciate your kind words about choosing to stay with us. Your recommendation means a lot to us, and we're thrilled that you loved your time here.If your travels bring you back to Granada, we'd be honored to host you once again. If there's anything specific that stood out to you or any areas where we can enhance your experience further, please feel free to let us know.Thank you for being our guest, and we look forward to welcoming you back!Best regards,

10/10 Fantastiskt

Shivali

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay at this hotel. It has a great location, walking distance to the Alhambra and the old town, Albacin. The staff helped me get a taxi to and from the hotel and were able to help me with stowing my luggage which I really appreciated. I would recommend to anyone who really wants convenience on a budget.
Bodde här 1 natt i februari 2024
Svar från Recepcion 21 feb. 2024
Dear Shivali,Thank you for taking the time to share your experience with us. It's so good to hear that you enjoyed your stay at our hotel. It's wonderful to know that our convenient location, within walking distance to the Alhambra and the charming Albacin, met your expectations.We're glad that our staff could assist you with arranging transportation and storing your luggage, providing you with the convenience and support you needed during your stay.Your recommendation means a lot to us, and we appreciate your kind words. We look forward to welcoming you back in the future and providing you with another enjoyable experience.Warm regards.

10/10 Fantastiskt

Jennifer

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was pleasantly surprised at how nice this hotel is given its affordability. The rooms are big and modern. We had the ground floor room that had access to a private patio. Bathroom has automated bidet with hot water! It's located in a prime location with lots of food options.
Bodde här 4 nätter i februari 2024
Svar från Reception department 11 feb. 2024
Dear Jennifer,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you were pleasantly surprised by the quality of our accommodations.It is indeed gratifying to know that you found our rooms spacious and modern. We are pleased that you enjoyed the convenience of the ground floor room with access to a private patio, providing an added element of comfort and relaxation. Your positive mention of the Japanese toilet with hot water in the bathroom is appreciated, as we strive to offer modern facilities that enhance the overall guest experience.Our prime location and the variety of food options in the vicinity aim to contribute to a more enjoyable stay for our guests, and we are pleased to hear that this aspect met your expectations.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards.

10/10 Fantastiskt

martin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från c 20 jan. 2024
Dear Martin,Thank you so much for your outstanding rating of 10/10 following your stay at our hotel! We are thrilled to learn that you had such a positive experience with us.Your perfect score is truly appreciated, and we're delighted that we could meet your expectations. Providing exceptional service and creating a comfortable environment for our guests is always our top priority.We look forward to welcoming you back in the future and continuing to exceed your expectations. If there's anything specific that made your stay memorable, please feel free to share it with us. Your feedback is invaluable to us as we strive to enhance our services.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Best regards,[Your Hotel's Name]

10/10 Fantastiskt

Ericka

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente ubicación, amenidades, hotel moderno y limpio
Bodde här 1 natt i januari 2024
Svar från RECEPCION 16 jan. 2024
Estimada clienta,¡Agradecemos sinceramente tus amables palabras y tu valiosa retroalimentación! Nos complace saber que has disfrutado de la excelente ubicación, las amenidades, y que nuestro hotel moderno y limpio ha contribuido a que tu estancia sea placentera.Es nuestro objetivo brindar a nuestros huéspedes una experiencia positiva, y tus comentarios nos alientan a continuar esforzándonos por ofrecer servicios de calidad.Si en algún momento decides regresar, estaremos encantados de recibirte nuevamente y asegurarnos de que tu estancia sea igualmente satisfactoria.Gracias por elegirnos y por tomarte el tiempo de compartir tus impresiones.Saludos cordiales,

8/10 Bra

Suzanne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Helpful and friendly staff. Great location near Alhambra and restaurants. Great coffee shop on site. Difficult to find by car - make sure you know where you are going (do not use google maps).
Bodde här 2 nätter i januari 2024
Svar från Daoud 12 jan. 2024
Dear Suzanne, Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you found our staff helpful and friendly, and that you enjoyed our great location in close proximity to Alhambra and various restaurants. It's always wonderful to know that our guests appreciate the convenience of having a fantastic coffee shop on-site. We understand the importance of a smooth arrival experience, that is why we provide detailed and clear arrival instructions to all our customer previous to their arrival.We genuinely appreciate your choice to stay with us, and we look forward to the opportunity to welcome you back in the future. Warm regards,

10/10 Fantastiskt

Marie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Site parfait pour l’exploration des kiosques et des restaurants. À deux pas de l’Alhambra. Hôtel boutique sympathique. Je recommande sans réserve. Marie
Bodde här 1 natt i januari 2024
Svar från Recepcion 8 jan. 2024
Chère Marie,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que notre site, idéalement situé pour explorer les kiosques et les restaurants, ainsi que sa proximité avec l'Alhambra, ont contribué à rendre votre séjour mémorable.C'est un plaisir de savoir que notre hôtel boutique a su répondre à vos attentes, et nous sommes reconnaissants de votre recommandation sans réserve. Votre satisfaction est notre plus grande récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite, et nous vous remercions une fois de plus d'avoir choisi notre établissement.Salutations

10/10 Fantastiskt

Mustafa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location is excellent for all sightseeing, shops, bars and restaurants. It is a 3 star but in my opinion it is like a 4 star.
Bodde här 15 nätter i december 2023
Svar från RECEPCION 7 jan. 2024
Dear customer,We sincerely appreciate you taking the time to share your thoughts about your recent stay with us. It brings us immense joy to learn that you found our hotel's location to be excellent for sightseeing, shopping, and enjoying the local scene with bars and restaurants.Your kind words regarding our establishment being perceived as a 4-star experience despite its 3-star rating mean a lot to us. We strive to provide a comfortable and elevated experience for our guests, and it's rewarding to know that we've met your expectations.Should you have any specific highlights from your stay or suggestions for improvement, we would love to hear more about your experience. Your feedback is invaluable in our continuous efforts to enhance our services.Thank you once again for choosing to stay with us. We look forward to the opportunity of hosting you again and ensuring your next visit is equally delightful.Best regards,

6/10 Okej

ANGEL

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Excelente hotel pero.....
Excelente hotel, bien situado, bien restaurante, habitación confortable y limpia...pero..... había duendes traviesos que se encaprichaban de pequeñas cosillas tipo maquillaje....pendientes.....algo inaceptable para mí.
Bodde här 3 nätter i december 2023
Svar från RECEPCION 31 dec. 2023
Estimado/a AngelAgradecemos sinceramente que haya tomado el tiempo para compartir su experiencia con nosotros. Nos complace saber que disfrutó de la excelente ubicación de nuestro hotel, así como de nuestras instalaciones, restaurante y habitaciones confortables y limpias. Valoramos su opinión y la consideramos fundamental para mejorar continuamente nuestros servicios.Sin embargo, lamentamos sinceramente cualquier inconveniente que haya experimentado durante su estancia debido a la presencia de "duendes traviesos". Queremos asegurarle que tomamos en serio todos los comentarios de nuestros huéspedes y estamos comprometidos a abordar cualquier problema para garantizar una estancia cómoda y satisfactoria.Queremos destacar que nuestro personal de limpieza lleva trabajando con nosotros durante mucho tiempo y nunca antes hemos recibido quejas sobre la desaparición de objetos personales de las habitaciones.Lamentamos sinceramente cualquier molestia que haya experimentado y le agradecemos por compartir sus preocupaciones. Nos esforzamos por ofrecer experiencias positivas a todos nuestros huéspedes y trabajaremos diligentemente para abordar este problema y evitar que vuelva a ocurrir en el futuro.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para demostrarle que tomamos en serio sus comentarios y que estamos comprometidos con la mejora continua.Atentamente,

10/10 Fantastiskt

Sergio Emmanuel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cerca de ALHAMBRA
Bodde här 1 natt i december 2023
Svar från RECEPCION 10 dec. 2023
Thank you for your review! We're thrilled that you had a great experience at our hotel near Plaza Nueva, especially being close to the Alhambra.We understand the value of our location, and we're delighted that it added to the enjoyment of your stayThank you once again for choosing our hotel. We can't wait to welcome you back.Best regards,

10/10 Fantastiskt

Silvia

Bodde här 3 nätter i december 2023
Svar från Daoud 10 dec. 2023
Muchas gracias por su valoración.Nos alegra mucho saber que todo estuvo muy bien en su estancia con nosotros.

10/10 Fantastiskt

Paola

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente ubicación para ingresar a la Alhambra, limpio, muy buen servicio, cómodo.
Svar från RECEPCION 6 dec. 2023
Nos llena de alegría recibir su comentario tan positivo. Nos complace saber que disfrutó de la excelente ubicación de nuestro hotel para ingresar a la Alhambra, así como de la limpieza, el servicio y la comodidad que le ofrecimos.En [Nombre del Hotel], nos esforzamos por brindar experiencias memorables a nuestros huéspedes, y sus amables palabras nos motivan a continuar con nuestro compromiso. Siempre será un placer recibirle de nuevo y asegurarnos de que su próxima estancia sea igualmente satisfactoria.¡Gracias por elegirnos y por tomarse el tiempo de compartir su experiencia!Saludos cordiales,

10/10 Fantastiskt

Lisa, Washington

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic location near the Alhambra. No parking on-site and narrow street makes drop-off of luggage a bit difficult. But fantastic value.
Bodde här 1 natt i december 2023
Svar från RECEPCION 6 dec. 2023
Dear customerThank you for taking the time to share your feedback with us. We're delighted to hear that you found our location near the Alhambra fantastic and that you found our hotel to be of fantastic value. We are in an area that is heritage of the Alhambra so it is impossible to build a parking lot in the same street of the hotel. But we always recommend a parking with which we have an agreement and that has a special price for our customers. We truly value your perspective and hope to have the opportunity to welcome you back for another great stay. Should you have any further suggestions or requests, please don't hesitate to let us know.Warm regards,

8/10 Bra

Margarita

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is very well located near all the major attractions and sights. The staff is helpful at all times. The only inconveniences are that it makes you wait until 3:00 pm check in time and heat is not on all the time. You have to inform the desk that there’s no heat and they would put it on then. Also, It would have been nice some consideration for overseas guests who travelled long and far to access the room before check in time.
Bodde här 11 nätter i november 2023
Svar från Recepcion 5 dec. 2023
Dear Margarita,Thank you for taking the time to share your recent experience with us. We appreciate your positive comments regarding our hotel's location and the helpfulness of our staff.We acknowledge your concern about the 3:00 pm check-in time. It is important to emphasize that the timing is contingent upon the volume of reservations received. During periods of heightened demand, our dedicated cleaning team adjusts their schedules to accommodate the demand and varying room counts. This approach is aimed at ensuring that your room is promptly prepared and serviced with the utmost attention to cleanliness. Your understanding and patience are greatly appreciated as we strive to provide the highest level of service to all our guests.Concerning the heating matter, once the heating is on you can adjust it as you wish, if you have any problem you can call the reception we are always ready to help you.We truly value your feedback and the opportunity it provides for us to enhance our guest experience. We hope to have the chance to welcome you back in the future and provide you with an even better stay.Thank you for choosing our hotel.

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a great little boutique hotel. Well managed and very well kept. I was impressed. The breakfast was typical, but fresh and good. The staff were very good and I recommend this hotel. For the price, it is a bargain.
Bodde här 3 nätter i november 2023
Svar från Daoud 20 nov. 2023
Dear customer, Thanks a ton for your fantastic review! We're thrilled to hear that you had a great experience at our boutique hotel. It's wonderful to know that our efforts in management and maintenance made a positive impression on you. We're also pleased that you enjoyed the freshness and quality of our breakfast offerings.Our team works hard to provide excellent service, so it's gratifying to hear that the staff's efforts were noteworthy during your stay. Your recommendation means a lot to us.We're proud to offer a great experience at a reasonable price, and we're delighted that you consider it a bargain. We appreciate your support and look forward to welcoming you back on your future travels.

10/10 Fantastiskt

Lucie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super
Hôtel à 2 pas de l’alambra, personnel agréable, chambre sobre de bon goût avec jacouzi en prime.
Bodde här 1 natt i november 2023
Svar från Recepcion 10 nov. 2023
Chere Lucie,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience suite à votre séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement à proximité de l'Alhambra, ainsi que la courtoisie de notre personnel. Il est également agréable de savoir que vous avez trouvé votre chambre sobre et de bon goût, avec le jacuzzi en prime.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous. Nous espérons avoir le plaisir de vous accueillir de nouveau dans un futur proche et vous offrir une expérience aussi plaisante, voire meilleure.Bien à vous

10/10 Fantastiskt

Helen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
W absolutely loved our stay we had the elegance room everything was perfect 😍 would definitely recommend and would return 😍
Bodde här 3 nätter i oktober 2023
Svar från RECEPCION 8 nov. 2023
Thank you for sharing your wonderful experience during your stay at our hotel. We are delighted to hear that you loved your stay and that the Elegance room exceeded your expectations. Your enthusiastic feedback is truly appreciated, and it's fantastic to know that everything was perfect for you. We also appreciate your kind recommendation and the fact that you would consider returning in the future. Your satisfaction is our ultimate goal, and we're thrilled that we could provide you with a memorable and enjoyable experience.If there's anything else you'd like to share or if you have any special requests for your next visit, please don't hesitate to reach out. We look forward to hosting you again, and thank you for choosing our hotel.Warm regards,

10/10 Fantastiskt

Irma Doris

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Buen trato
Bodde här 4 nätter i november 2023
Svar från RECEPCION 7 nov. 2023
Estimado cliente,Agradecemos mucho su breve pero valioso comentario sobre el buen trato que recibió durante su estancia. La satisfacción de nuestros huéspedes es fundamental para nosotros, y nos alegra saber que disfrutó de un servicio amable y atento por parte de nuestro equipo.Esperamos que haya tenido una experiencia general positiva en nuestro hotel, y si tiene alguna otra opinión o sugerencia que desee compartir, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que su próxima visita sea igual de agradable.Gracias por su amabilidad y por elegir nuestro establecimiento. Esperamos darle la bienvenida nuevamente en el futuro.Saludos cordiales,

10/10 Fantastiskt

Judith

Gillade: Renlighet och personal och service
Very convenient. Helpful staff. Nice room.
Bodde här 2 nätter i oktober 2023
Svar från Recepcion 6 nov. 2023
Dear Judith,Thank you for taking the time to leave your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location very convenient, our staff helpful, and your room enjoyable.Your kind words are greatly appreciated, and we take pride in providing a positive experience for our guests. We are committed to maintaining the high standards of service and comfort that you deserve.If you have any further comments or suggestions, please feel free to share them with us. We value your input as it helps us continually improve and enhance our guests' experience.We hope to have the pleasure of welcoming you back on your next visit, and we look forward to providing you with another wonderful stay.Warm regards.

8/10 Bra

Roseline

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Très bien situé et très confortable
L’hôtel est très bien situé, proche de la mezquita et de tout à pieds ou en bus. Chambre spacieuse, literie excellente et bien équipée ; j’ai eu la chambre 8 proche de la réception. Cet hôtel est un des plus calmes que j’ai jamais eu et je voyage beaucoup.
Bodde här 2 nätter i oktober 2023
Svar från Recepcion 4 nov. 2023
Cher invité,Nous vous remercions sincèrement d'avoir pris le temps de laisser votre avis sur notre hôtel. Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous.L'emplacement privilégié de notre hôtel près de la Alhambra et de nombreux sites touristiques accessibles à pied ou en bus est en effet un atout majeur pour nos clients. Nous sommes heureux que votre chambre spacieuse, avec une literie de qualité et une bonne équipement, ait contribué à votre confort. La chambre située à proximité de la réception, est en effet très appréciée par nos clients.Votre compliment sur le calme de notre établissement est particulièrement gratifiant. Nous faisons de notre mieux pour offrir à nos hôtes une expérience paisible et relaxante, et il semble que nous ayons réussi dans votre cas.Nous espérons avoir le plaisir de vous accueillir de nouveau à l'avenir. N'hésitez pas à nous contacter si vous avez des besoins spécifiques lors de votre prochain séjour. Merci encore d'avoir choisi notre hôtel, et nous vous souhaitons de merveilleux voyages à venir.Cordialement

10/10 Fantastiskt

Vanessa

Bodde här 2 nätter i oktober 2023
Svar från Daoud 21 nov. 2023
Dear Vanessa, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our boutique hotel impressive and well-managed. It's wonderful to know that you enjoyed the freshness and quality of our breakfast, and we appreciate your recommendation.Our team works hard to ensure a high level of service, and we are pleased to hear that you found our staff to be very good. It's rewarding to know that you consider our hotel a bargain for the price.We truly value your feedback and recommendation.Hope to see you in your hotel whevener you come back to Granada.Regards

8/10 Bra

Christine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från RECEPCION 20 okt. 2023
We are glad you had a good stay with us. We look forward to having you with us next time.

8/10 Bra

Patricio

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
El front desk person Otdul was very friendly and helpfull for us
Bodde här 2 nätter i oktober 2023
Svar från DTO RECEPCION 18 okt. 2023
We are very happy to hear that your stay at our hotel was satisfactory.Thank you for your words about our colleague receptionist, we try to work every day to improve the service and make our guests feel at home and we are very happy to know that thanks to our service we have made your stay more satisfactory.We look forward to seeing you again in the future.Best Regards,

8/10 Bra

OCTAVIO

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Está bien ubicado el hotel
Bodde här 1 natt i september 2023
Svar från Recepción 13 okt. 2023
Estimado Octavio,Muchas gracias por tomarse su tiempo en valorarnos positivamente. Nos alegra mucho que haya disfrutado su estancia y la buena ubicación de nuestro hotel que permite tener todas las atracciones turísticas tan cerca.Esperamos volver a verle, saludos cordiales.

8/10 Bra

Yan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A nicely appointed hotel in a great location
Bodde här 2 nätter i oktober 2023
Svar från Daoud 10 okt. 2023
Thank you for apprecaiting our hotel.

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från daoud 10 okt. 2023
Thank you so much