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Recensioner av CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3 out of 5
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection
83 Monroe Center St NW, Grand Rapids, MI

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 468 av 1000 recensioner" "
8 - Bra i betyg. 306 av 1000 recensioner" "
6 - Okej i betyg. 130 av 1000 recensioner" "
4 - Dåligt i betyg. 72 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 1000 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

7,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Douglas

Reste med sin partner
I enjoyed the look of the room (exposed brick was quaint). The bed was a little soft for my liking. Only had a nightstand on one side of the bed and we weren’t able to find anyone at the front desk when we checked out (this was undoubtedly due to the fact that there was a power outage, so it did not upset me). I would stay there again.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay. 2nd time. Just wish you all had a more affordable parking solution.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Marcus

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 2 nätter i april 2024

6/10 Okej

Jonathan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

6/10 Okej

Valerie

Gillade: Renlighet
Bodde här 3 nätter i april 2024

6/10 Okej

Julia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

6/10 Okej

Donald

Bodde här 1 natt i april 2024

8/10 Bra

Lakesha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

6/10 Okej

Scott

Gillade: Renlighet och boendets skick och faciliteter
The rooms are definitely the size that the pictures give the impression of. Our city view was a window that looked out to a metal wall barrier a foot away, so no view. The room was poorly laid out and a bit inconvenient. And the bathroom door was cute but did not give any real privacy. For the price($300) I expected more. We stay at the Homewood suites or the residence inn for cheaper and their rooms are definitely better than these.
Bodde här 1 natt i mars 2024

6/10 Okej

Stephanie

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms give jail cell vibes Wet elevator No parking ($24 a day at nearest parking garage) Awesome staff
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Jesse

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

melissa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unique set up, walkable to Van Andel statium and all the bar and restaurant
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Karen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bartender Wesley was fantastic. His kindness and friendliness made us feel like were are friends and family. We felt very at home at the City Flats Hotel. The bed was very cozy. We would happily stay again.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Downtown stay close to all the popular places in Downtown Grqnd Rapids Nice accommodations. Parking garage right around the corner
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Mel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Beth

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Was very quiet and convenient to downtown festivities, restaurants, etc. would not book here if you are going to be in the room for more than sleeping. Staff was not supportive and even offered for us to check out after simply asking if there were any other rooms available due to our room having a view of 3 brick walls. Room felt extremely small, wasted space, no view. Would check with staff before booking to see where your room is.
Bodde här 2 nätter i mars 2024

6/10 Okej

Sierra

Bodde här 2 nätter i mars 2024

4/10 Dåligt

Jason

Reste med sin partner
Gillade: Renlighet
We loved the location. But we got our room went and had something to eat and when we returned our key didnt work, after 3 tries up and down the elevator, the desk help got it to work. No big deal but the bed was extremely uncomfortable, the room was for two but only one towel.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Kenneth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Tracey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient for concerts and events reasonably price
Bodde här 1 natt i mars 2024

8/10 Bra

Keith

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Small rooms. Fine finish details were lacking. IE shelves crooked and leaning tonthe point shampoo bottle wont stay withoht falling off. For the price i had expected more. It was clean and the staff was nice. I can say that for certain.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Rafael

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This location was perfectly in the middle of all are events, only had to walk 6 blocks max to everything planned!
Bodde här 2 nätter i februari 2024

8/10 Bra

Catherine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

4/10 Dåligt

Ashley

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beds were advertised as queens but were fulls... when we asked for daily housekeeping we were denied that and told all they could do was take out garbage & provide 2 extra towels... they didnt take out the garbage but we did get the 2 towels (making our total 4 for our 4 person rental...)
Bodde här 2 nätter i februari 2024

8/10 Bra

Ryan

Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Ismail

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024

6/10 Okej

Katelyn

Bodde här 1 natt i februari 2024

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Aesthetically Great But...
The location is awesome. The room was beautiful and spacious. Beds were fairly comfortable, on the soft side. Everything was eco-concious which is nice. However... when my son tried to take a shower and was trying to figure out how to adjust the water temp, it ended up making a horrible loud noise. My husband figured out that he had turned it towards cold and that's what caused it. So we figured out how to stop it, but for about 5 minutes it was just awful and not a good start to our stay. The bigger problem was that there was no real way to adjust the temperature of the room. There was a thermostat. I turned it down to 68. But the temp of the room stayed at 74 degrees all night. That is too hot to sleep! My whole family slept horrible because of that. Unless this is addressed, I'm afraid we will look elsewhere for a hotel room next time we are in the area.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Rachel

Gillade: Personal och service och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

8/10 Bra

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was ok. I'm not a fan of having to turn on all the lights just to go to the bathroom in the middle of the night
Bodde här 1 natt i januari 2024

8/10 Bra

Benjamin

Bodde här 1 natt i januari 2024

6/10 Okej

Cynthia

Gillade: Renlighet och boendets skick och faciliteter
Overpriced
Very small room, okay for overnight; horrible wi-fi connection; parking on the street is one hour metered parking, otherwise $24 in structure, overall not worth the price
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Kerra

Bodde här 2 nätter i augusti 2023

2/10 Väldigt dåligt

Tony

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comforter wasn’t washed. Shower flooded all over bathroom floor. Took over an hour to get towels. No carpet in room anywhere so during winter water tracked everywhere in room. No hanger closet or dresser. Entire room was the size of a closet.
Bodde här 2 nätter i januari 2024

4/10 Dåligt

Derek

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Disappointed
There was no room service, the front desk didn’t want to clean our room. We had to ask for them to clean. They didn’t hardly have any towels available. They offered no usual hotel accommodations like even lunch snacks or even bottled water. I was heavily disappointed at the level of service and basic customer service at this place.
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Michael

Bodde här 1 natt i december 2023

4/10 Dåligt

Robert

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
We were moved to a different room because the tv didn’t have a signal. The new room the tv couldn’t change channels. The new room had broken floor tiles. It was late when we checked in and later when we switched rooms. We reported the latest issue in the morning. When asking for a refund 6 hours later was told no (when I called) that since it was booked through Expedia they can’t issue a refund! Do yourself a favor and stay at one of 30 other hotels in GR that are just as nice but everything works in their rooms! Worst one night getaway for the wife and I ever! They truly do not care about their customers!!!

6/10 Okej

Ellette, South Beloit

Affärsresenär, Reste med sin partner
Gillade inte: Personal och service
Upon arrival the staff person was not in the least bit friendly. In fact she did not even greet us. She closed her book went to the computer and waited for us to tell her our name. We were not given any information regarding the hotel other than where to find the elevator to our room. The room itself was okay but the bathroom was not at all clean. Mildew in the shower grout and years worth of dust on the woodwork. In addition we realized we were only left one bath towel for two guests and had to request another. We have stayed at this location many time years before but the property has definitely declined and the staff has as well.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Jessica

Bodde här 1 natt i december 2023

4/10 Dåligt

Charles

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
The instructions for parking were unclear and confusing and we were billed three times for the room and had a difficult time getting our charges reversed. Parking garage for the area is also a problem because if you stay overnight you get charged for 36 hrs, even though our stay was less than 24 hours
Bodde här 1 natt i december 2023
Svar från CityFlats Team 11 dec. 2023
Thank you for taking the time to leave a review with us! Unfortunately the parking is owned and operated by the city. See you next time!

10/10 Fantastiskt

Ryan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My go to Hotel when attending events at Van Andel arena
Bodde här 1 natt i november 2023
Svar från CityFlats Team 23 nov. 2023
Thank you for always coming back! We look forward to the next time!

10/10 Fantastiskt

Jonathon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från CityFlats Team 23 nov. 2023
Thank you for leaving a review with us!

6/10 Okej

Faythe

Reste med familjen
Gillade: Personal och service
It’s a unique property to be sure. Utilitarian would be the word to describe the hotel. There’s nothing warm, cozy or comfortable anywhere - furniture is hard, floors are hard, lines on the decor are severe and hard. If you like super modern and a simple, straight lined aesthetic, this is your place. If plush, comfortable and classic are more of your thing, go somewhere else.
Bodde här 1 natt i november 2023
Svar från CityFlats Team 20 nov. 2023
Thank you for taking the time to leave a review with us!

4/10 Dåligt

Dawn

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från CityFlats Team 22 nov. 2023
Thank you for taking the time to leave a review with us!

4/10 Dåligt

Evan

Reste med sin partner
Gillade: Renlighet
No parking provided. Room window legit looked into another room.. Wall paper falling off the wall. Comfy bed though!
Bodde här 1 natt i november 2023
Svar från CityFlats Team 13 nov. 2023
Thank you for taking the time to leave a review with us!

4/10 Dåligt

Heather

Reste med sin partner
Gillade inte: Renlighet och personal och service
I wanted to love this hotel but it fell short. Location is AMAZING! Parking structure right behind the hotel. I only picked this hotel for location and hotel bar. The attendant stated the bar would close at 1045, although online states 11. We arrived back at 930PM, and it was closed. There was only one towel in our room and only decaf coffee. Otherwise, great location and an average hotel in a downtown area.
Bodde här 1 natt i november 2023
Svar från CityFlats Team 13 nov. 2023
Thank you for taking the time to leave a review with us! We are sorry that we fell short this time. We hope to see you on your next trip to Grand Rapids!

4/10 Dåligt

Travis

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från CityFlats Team 12 nov. 2023
Thank you for taking the time to leave a review with us!

10/10 Fantastiskt

Heather

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and staff
Bodde här 1 natt i oktober 2023
Svar från CityFlats Team 8 nov. 2023
Thank you for taking the time to leave a review with us!

6/10 Okej

Kelly

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Don't stay here
This hotel was like staying in a dorm room . No carpet and minimal amenities . Tile was coming off floor and we had a view of a fire escape . The revolving door was locked and had to squeeze the luggage cart into a small door . For the price I expected more . I could've stayed at the JW fir $50 more ... so disappointed boutique hotels are usually so nice .
Bodde här 1 natt i november 2023
Svar från CityFlats Team 8 nov. 2023
Thank you for taking the time to leave a review with us! We have shared your review to ensure better service in the future!

8/10 Bra

Skyler

Reste i grupp
Gillade: Renlighet och personal och service
Amazingly comfortable beds! Only one complaint non of the light switches really worked you have to turn on one to make another one work like hot potato with light switches couldn't turn the bathroom light on without turning the overhead lights on too inconvenient in the middle of the night.
Bodde här 1 natt i november 2023
Svar från CityFlats Team 8 nov. 2023
Thank you for taking the time to leave a review with us!