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Recensioner av TownePlace Suites by Marriott Grand Rapids Wyoming

2.5 out of 5
TownePlace Suites by Marriott Grand Rapids Wyoming
5880 CLYDE PARK AVENUE, Wyoming, MI

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 113 av 192 recensioner" "
8 - Bra i betyg. 38 av 192 recensioner" "
6 - Okej i betyg. 18 av 192 recensioner" "
4 - Dåligt i betyg. 15 av 192 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 192 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

9,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

tammy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is always so nice and helpful!!!
Bodde här 2 nätter i maj 2024
Svar från Katrina 11 maj 2024
Thank you for staying with us!

10/10 Fantastiskt

Jessaka

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its very nice
Bodde här 1 natt i maj 2024
Svar från Katrina 10 maj 2024
Thanks for staying with us

10/10 Fantastiskt

Shahreyar

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great friendly staff and good free breakfast
Bodde här 2 nätter i maj 2024
Svar från Katrina 10 maj 2024
Thanks for staying with us

6/10 Okej

Monna

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I booked 2 Queen bedroom and got a king bed. There was nothing they can do as hotel was fully booked. Front desk told me to wait for her manager for half hr but never heard from anyone after.
Bodde här 1 natt i maj 2024
Svar från Katrina 8 maj 2024
I am confused. I just looked at your reservation and it shows that you were in a 2 Queen room. Did you have another reservation that I am missing?

10/10 Fantastiskt

Eric, Battle Creek

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super clean and friendly staff. We were able to bring our Goldens with us and that was nice and convenient.
Bodde här 1 natt i maj 2024
Svar från Katrina 8 maj 2024
Thank you for telling us about your stay. We are so happy you enjoyed your stay.

10/10 Fantastiskt

Serena

Bodde här 1 natt i maj 2024
Svar från Katrina 7 maj 2024
Thanks for staying with us.

6/10 Okej

Jennifer

Bodde här 3 nätter i april 2024
Svar från Katrina 18 maj 2024
Thank you for telling us about your recent stay. Was there something that we could have done better?

6/10 Okej

Nidia

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
The pool has too much chlorine my eyes were burning. Also, pool area said no diving and there was a whole bunch of little kids diving in the pool There were parents there And didn’t say anything and We weren’t able to swim with all the splashing in kids, jumping in between people
Bodde här 1 natt i april 2024
Svar från Katrina 22 apr. 2024
I am sorry that you had this expeience. We test our pool chemicals twice a day. People have different reactions to the chlorine levels, but I can assure you they were in a safe range. As far as the no diving, it is posted. No children are allowed to swim without and adult. There is no life guard on duty, so it really is up to the parents to make sure the rules are being followed. I hope you stay with us again.

10/10 Fantastiskt

Julie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was great, rooms were nice and everything was clean
Bodde här 1 natt i april 2024
Svar från Katrina 19 apr. 2024
Thanks for staying with us

10/10 Fantastiskt

Doug

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Katrina 17 apr. 2024
Thank you for taking the time to tell us about your stay.

8/10 Bra

MR.

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stove, pots and pans, dishwasher, full size fridge/freezer. Staff was amazingly cool and price was low for what you received.
Bodde här 2 nätter i april 2024
Svar från Katrina 8 apr. 2024
Thank you for telling us about your stay. We hope to see you again.

10/10 Fantastiskt

Jennifer

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place. Friendly staff. Nice breakfast.
Bodde här 1 natt i april 2024
Svar från Katrina 5 apr. 2024
Thanks for staying with us!

10/10 Fantastiskt

Jennifer

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel with friendly staff! We enjoyed the kitchen in our room for easy cooking and quick relaxation. Large easy parking.
Bodde här 3 nätter i mars 2024
Svar från Katrina 4 apr. 2024
Thank you for staying with us!

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were nice and professional. I paid in advance through Expedia before arriving but was charged again while checking in. The manager was able to reverse the charge but my check in time took way longer then it should have. I wasn't upset, honest mistake and the staff were kind and wanted to make I did not pay extra. Manager did a great job resolving the issue. Rooms were nice and roomy. Plenty of parking. Hot breakfast had a nice selection. The pool area was packed with a large birthday party. My family were not able to enjoy that area due to amount of people. Overall a good experience at this hotel.
Bodde här 2 nätter i mars 2024
Svar från Katrina 2 apr. 2024
Thank you for your response. I will be sure to pass your comments on to our team. Thank you for staying. We hope to see you again in the future.

10/10 Fantastiskt

Chelsea

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Katrina 28 mars 2024
Thanks for staying with us

10/10 Fantastiskt

Greg

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All around nice place!
Bodde här 1 natt i mars 2024
Svar från Katrina 25 mars 2024
Thank you for staying with us!

8/10 Bra

Leyda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very spacious rooms. Loved the hot tub! Breakfast could have been better. Not a lot of variety. The breakfast staff was super accommodating!
Bodde här 3 nätter i mars 2024
Svar från Katrina 25 mars 2024
Thank you for your response. We hope you stay with us again soon.

10/10 Fantastiskt

Kimberly, liberty center

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a very nice stay. Affordable and clean. Nice hot tub and pool. Great staff.
Bodde här 2 nätter i mars 2024
Svar från Katrina 22 mars 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Fantastiskt

Summer

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing
Bodde här 2 nätter i februari 2024
Svar från Katrina 18 mars 2024
Thanks for staying with us!

10/10 Fantastiskt

Paulet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My stay was great! Staff were very friendly and helpful. Room was very clean!! No complaints. Overall a wonderful stay.
Bodde här 3 nätter i mars 2024
Svar från Katrina 18 mars 2024
Thank you very much for the kind comments. We hope to see you again soon.

10/10 Fantastiskt

Ashley

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoyed our stay! Our room was amazing very clean and a great suite
Bodde här 1 natt i mars 2024
Svar från Katrina 18 mars 2024
Thank you for staying with us. We hope to see you again soon

10/10 Fantastiskt

Jeff

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was incredibly clean. The bed was very comfortable…so comfortable I slept through breakfast.
Bodde här 2 nätter i mars 2024
Svar från Katrina 16 mars 2024
We are so happy you enjoyed your stay. Thank you for the comments. We hope to see you again!

10/10 Fantastiskt

Mandy, Wyoming

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was great.
Bodde här 2 nätter i mars 2024
Svar från Katrina 11 mars 2024
Thanks for staying with us!

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed my stay at this hotel, room was nice and clean, front desk was very welcoming❤️ 10 of 10 rating from me!!
Bodde här 1 natt i mars 2024
Svar från Katrina 6 mars 2024
Thank you for staying with us! We hope to see you again in the future.

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel, had a wonderful stay and definitely would book again.
Bodde här 1 natt i mars 2024
Svar från Katrina 5 mars 2024
Thank you for staying with us

10/10 Fantastiskt

Christina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice quiet place
Bodde här 1 natt i februari 2024
Svar från Katrina 29 feb. 2024
Thank you for staying with us!

10/10 Fantastiskt

Richard

Bodde här 1 natt i februari 2024
Svar från Katrina 22 feb. 2024
Thank you for staying with us!

8/10 Bra

Latoya

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All of the employees were nice and helpful
Bodde här 1 natt i februari 2024
Svar från Katrina 19 feb. 2024
I will be sure to pass along your comments. Thank you for staying with us!

10/10 Fantastiskt

Melissa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So far it’s been an amazing stay!
Bodde här 1 natt i februari 2024
Svar från Katrina 19 feb. 2024
Thank you for your response!

10/10 Fantastiskt

Darren

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel! Was very clean and well maintained! Would stay here again!
Bodde här 5 nätter i februari 2024
Svar från Katrina 12 feb. 2024
Thank you for your response. We look forward to seeing you again.

6/10 Okej

Kari

Reste i grupp, Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Just... NO...
We had no heat in our room (rm 223). It was 66 degrees in our room when we entered it & there was an incoming snow storm. We contacted the front desk & they decided to give us new keys (you need an inserted key in the wall for lights/heat to work) but that didn't work. I went down to the desk again & a man working came up to our room to check things out. He attempted to fix it, but nothing worked. We asked to switch rooms but they were booked up. So we had to sleep in a cold room. By morning it was MUCH colder (my guess would be 60 degrees) but the thermostat was reading "ERR". We packed up our stuff & told the front desk about the heat situation again, expecting some kind of resolution. The lady wrote down my name & phone number & assured me a manager would call. We received no phone call so days later I contacted corporate. After several days I finally received an email from Katrina (gen. manager) stating they're sorry and added 5,000 points to my Marriott Bonvoy account. Talk about a slap in the face! I spent $150 to sleep in an incredibly cold room with my young child. We spent less than 12 hours in our room due to this and left without using any other services (not even the shower because it was so cold.) We couldn't get out of there soon enough. I had reservations to come back and stay for 2 nights in June 2024 but I have now cancelled them and booked elsewhere. Terrible. Also, hallways smell horrible, however rooms are clean. That's the only positive I can say.
Bodde här 1 natt i januari 2024
Svar från Katrina 13 jan. 2024
I am sorry that we fell short of your expectations. I have advised maintenance of the issue with the heater.

10/10 Fantastiskt

Paula

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great breakfast
Bodde här 1 natt i januari 2024
Svar från Katrina 11 jan. 2024
Thanks for staying with us!

8/10 Bra

Carl

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Katrina 3 jan. 2024
Thank you for staying with us!

6/10 Okej

Robert

Bodde här 1 natt i december 2023
Svar från Katrina 18 dec. 2023
Thank you for your response.

8/10 Bra

Patti, Weidman

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Katrina 16 nov. 2023
Thank you for staying with us!

10/10 Fantastiskt

Whitney

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Katrina 14 nov. 2023
Thank you for staying with us!

10/10 Fantastiskt

Natasa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Super friendly staff.
Bodde här 2 nätter i november 2023
Svar från Katrina 7 nov. 2023
Thank you for staying with us!

8/10 Bra

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Hot Last Night for an Almost Perfect Stay
My first stay at this hotel and my room was a lot nicer than I believed it was going to be with plenty of amenities. My only problem with this stay was that I lowered the thermostat before going to bed and woke up in the middle of the morning sweating because it was 90 degrees in my room. I do not know what happened or why but I ended up shutting off the air and luckily I could crack open a window to get some cool air in.
Bodde här 2 nätter i november 2023
Svar från Katrina 6 nov. 2023
Thank you for taking the time to tell us about your stay. I will be sure to get with Maintenance about the issue that you had. We hope to see you again in the future.

10/10 Fantastiskt

Cathy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We liked everything about our stay here. We have stayed other places in other cities and received terrible service. This stay was fantastic!!
Bodde här 2 nätter i november 2023
Svar från Katrina 6 nov. 2023
Thank you for staying with us!

8/10 Bra

Hector

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Katrina 31 okt. 2023
Thank you for staying with us!

10/10 Fantastiskt

Christie

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Katrina 30 okt. 2023
Thank you for your response. We appreciate you staying with us.

10/10 Fantastiskt

Carrie, Traverse City

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kitchenettes were very nice! Very updated rooms. Would stay here again! Breakfast was also great!
Bodde här 1 natt i oktober 2023
Svar från Katrina 23 okt. 2023
Thank you for telling us about your stay. We appreciate your feedback and hope to see you again for your lodging needs.

10/10 Fantastiskt

Nichol

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Katrina 17 okt. 2023
Thanks for staying with us!

4/10 Dåligt

Doug

Bodde här 1 natt i oktober 2023
Svar från Katrina 13 okt. 2023
I am sorry that you had a poor experience. What could we have done differently? We want everyone to enjoy their stay and I am very sorry that we fell short.

10/10 Fantastiskt

Eileen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Katrina 9 okt. 2023
Thank you for staying with us!

10/10 Fantastiskt

angie

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful experience
From the time we checked in,everyone was very friendly. The breakfast was beyond a your typical continental breakfast.. the breakfast staff lady was super sweet and the selection was amazing. The room was very comfortable and we loved the kitchenette.. great place to stay
Bodde här 2 nätter i september 2023
Svar från Katrina 5 okt. 2023
Thank you for staying with us. We appreciate your kind words. I will be sure to pass them along to the staff.

10/10 Fantastiskt

tammy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very nice and attentive.
Bodde här 1 natt i september 2023
Svar från Katrina 27 sep. 2023
Thank you for your response.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay.
Loved the room with the kitchen amenities. I like to cook our breakfast, but their breakfast was great and complimentary.
Bodde här 1 natt i september 2023
Svar från Katrina 27 sep. 2023
Thank you for staying with us

6/10 Okej

Edwin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel was pretty good, but I was very disappointed that the hot tub was not operating. That was one of the main reasons we stayed there.
Bodde här 3 nätter i september 2023
Svar från Katrina 27 sep. 2023
Thank you for staying with us. I am sorry that the hot tub was not working. We were waiting on a part.

10/10 Fantastiskt

Sparkle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’ve always loved Towne Place Suites! All of the properties are always an amazing experience for me. Keep it up Towne Place Suites.
Bodde här 1 natt i september 2023
Svar från Katrina 27 sep. 2023
Thank you for your response.