We apologize for not being able to meet your expectations. However, we regret to inform you that your comments are not accurate and truthful. Allow us to provide you with a more detailed explanation.Upon your arrival, the type of room you booked was available, but there was no information indicating that you had a child with special needs in a wheelchair and should be on the ground floor. Not being aware of this, your room was located on the first floor. We immediately offered you two alternative rooms that are suitable for individuals with special needs, but you did not like them as they had only one room instead of the two you had in your reservation. This was the reason for considering a different room for your stay.From the very beginning, Mr. Moraitis was by your side, as you had meetings with him on the day after your arrival, where you initially agreed that any difference arising from the room change would be compensated with extra hotel provisions, which you accepted. Throughout your vacation, you had two more meetings with Mr. Moraitis, requesting monetary compensation instead of provisions, which is not in line with the hotel's policy, but nevertheless, it was accepted. Your last request was for more money than agreed upon in the management cocktail party, where you simply wanted additional funds, which we declined. In the end, you were compensated according to the agreed terms. We are sorry that despite these efforts, you were not satisfied. Thank you, and we are here to welcome you back to our hotel.

We appreciate your comments regarding your stay at the resort. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks.