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Recensioner av Metropole Urban Hotel

4 out of 5
Metropole Urban Hotel
Agia Aikaterini Square, Heraklion

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 113 av 160 recensioner" "
8 - Bra i betyg. 34 av 160 recensioner" "
6 - Okej i betyg. 10 av 160 recensioner" "
4 - Dåligt i betyg. 3 av 160 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 160 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

9,0/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

6/10 Okej

Rene

Gillade: Bekvämligheter och boendets skick och faciliteter
For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
Bodde här 2 nätter i maj 2024
Svar från The Team of Metropole Urban Hotel 8 maj 2024
Dear Rene, thank you for choosing us and thank you for taking the time to express your experience with us.All your remarks are valuable in order to ameliorate our services. We wish to have the opportunity to accommodate you again in the future and provide you our utmost services.Kind Regards

10/10 Fantastiskt

millicent

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place and price! Reminded me of an American hotel. Very spacious room!
Bodde här 1 natt i mars 2024
Svar från The Team of Metropole Urban Hotel 28 mars 2024
Dear Mrs Millicent,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Su

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
from the balony, you can see the church and square, very beautiful view!
Bodde här 1 natt i februari 2024
Svar från The Team of Metropole Urban Hotel 26 feb. 2024
Dear Mrs Su , thank you for choosing our hotel for your recent stay in Heraklion city and thank you for taking the time to express your experience with us. We are more than pleased to hear that our hotel exceeded your expectations.We wish to have the opportunity to accommodate you again in the future.Kind Regards

8/10 Bra

Grzegorz

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från The Team of Metropole Urban Hotel 23 feb. 2024
Dear Mr Grzegorz,thank you for taking the time to review your stay at Metropole Urban Hotel. We hope having the pleasure to welcoming you back in your next visit in Heraklion.With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent, flexible and hospitable staff, service and cafe adjacent to the hotel
Bodde här 2 nätter i februari 2024
Svar från The Team of Metropole Urban Hotel 23 feb. 2024
Dear Thank you so much for your preference to Metropole Urban Hotel and for your kind review!We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.A positive comment for our staff is always welcome and give us the motivation to keep up the good work and offer the best service we can. It will be our pleasure to welcome you back in our hotel.With kind regards,The Team of Metropole Urban Hotel

8/10 Bra

Joseph

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Hotel in Heraklion
Nice hotel in downtown Heraklion. Located in a convenient area to all pf downtown Heraklion. Very nice hotel with good service.
Bodde här 4 nätter i januari 2024
Svar från The Team of Metropole Urban Hotel 18 jan. 2024
Dear Joseph thank you for choosing our hotel and thank you for taking the time to express your experience with us.We are more than happy to read that you enjoyed your stay with us.We wish to have the opportunity to accommodate you again in the future and provide you once again our utmost services.Kind Regards

8/10 Bra

Robert

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från The Team of Metropole Urban Hotel 18 jan. 2024
Dear Robert, thank you for choosing our hotel and taking the time to express your experience with us.We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Fantastiskt

Anne

Bodde här 3 nätter i oktober 2023
Svar från The Team of Metropole Urban Hotel 8 feb. 2024
Dear Mrs Anne,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Faith

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was paramount to our overall trip enjoyment. Hotel was extremely clean and views of clock towers and plazas were unbeatable. Our breakfast options allowed for everyone’s palate’s to be satisfied from coffee to entrees. Appreciated having friendly staff at the front desk who assisted in arranging taxis. Highly recommend and would stay there again.
Bodde här 3 nätter i december 2023
Svar från The Team of Metropole Urban Hotel 31 dec. 2023
Dear Faith, thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are very happy to read that our hotel exceeded your expectations. We wish to have the opportunity to accommodate you again in the future and provide you our utmost services once again.Kind Regards

10/10 Fantastiskt

Amihan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från The Team of Metropole Urban Hotel 8 feb. 2024
Dear Mr Amihan,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

8/10 Bra

Savvas

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från The Team of Metropole Urban Hotel 31 dec. 2023
Dear Savvas, thank you for choosing our hotel and thank you for taking the time to write a review. We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Fantastiskt

Patricia, Kansas City

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent customer service at all times. Incredibly knowledgeable approachable friendly staff that went above and beyond the call of duty.This was an exceptional stay the service, cleanliness, price, location and a wonderful environment.The staff made you feel comfortable when you where inside your room o outside sitting.Everything you need is nearby. Close to airport, ferry port, restaurants, pharmacy, shopping.
Bodde här 6 nätter i oktober 2023
Svar från The Team of Metropole Urban Hotel 1 nov. 2023
Dear Patricia, thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are more than happy to read that our hotel exceeded your expectations. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Kind Regards

10/10 Fantastiskt

Marko

Bodde här 2 nätter i oktober 2023
Svar från The Team of Metropole Urban Hotel 20 nov. 2023
Dear Marko thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are happy to read that you liked our hotel. We wish to have the opportunity to accommodate you again in the future and provide you our utmost services.Kind Regards

10/10 Fantastiskt

Samir

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Great hotel which is very well situated. Room is excellent. Great service. Fantastic breakfast and sitting area.
Bodde här 2 nätter i oktober 2023
Svar från The Team of Metropole Urban Hotel 19 okt. 2023
Dear Samir, thank you for choosing our hotel and thank you for taking the time to write a review for your stay. We are more than happy to read that you enjoyed your stay and the services from our staff. We wish to have the opportunity to accommodate you once again in the future and provide you our utmost services.Kind Regards

10/10 Fantastiskt

Vivian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyed our stay
Clean and comfortable hotel
Bodde här 2 nätter i oktober 2023
Svar från The Team of Metropole Urban Hotel 12 okt. 2023
Dear Vivian thank you for choosing our hotel and thank you for taking the time to express your experience with us.We are more than happy to read that you enjoyed your staying with us.We look forward to welcoming you again to our hotel.Kind Regards

8/10 Bra

Thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från The Team of Metropole Urban Hotel 4 okt. 2023
Dear Thomas, thank you for choosing our hotel and thank you for taking the time to express your experience with us.We wish to have the opportunity to accommodate you again in the future and provide you once again our utmost Services.KInd Regards

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean, modern rooms with decent bathrooms.
Clean, modern rooms with decent shower and air conditioning (which was much appreciated on some of the hotter days). Location is good enough for sight-seeing Heraklion by foot.
Bodde här 5 nätter i september 2023
Svar från The Team of Metropole Urban Hotel 13 sep. 2023
Dear Mr David,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Brian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel and location.
Bodde här 2 nätter i september 2023
Svar från The Team of Metropole Urban Hotel 13 sep. 2023
Dear Mr Brian,thank you for taking the time to review your stay at Metropole Urban Hotel. We are glad to read that you enjoyed our hotel’s convenient location.We hope having the pleasure to welcoming you back in your next visit in Heraklion.With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

LEVY

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff are very friendly and helpful. All you can eat breakfast, which was really good, is included. Its so easy to book transfers. They provided a breakfast box for us when we had an early morning trip to Elafonisi beach. The restaurants they recommended were really good! The hotel manager always made sure that everything is in order. Excellent service!
Bodde här 2 nätter i september 2023
Svar från The Team of Metropole Urban Hotel 9 sep. 2023
Dear Mr Levy,Thank you so much for your preference to Metropole Urban Hotel and for your kind review!We are happy to know that you have had enjoyed your stay with us. We are more than pleased to hear that you have received amazing service and you loved our breakfast.A positive comment for our staff is always welcome and give us the motivation to keep up the good work and offer the best service we can. It will be our pleasure to welcome you back in our hotel.With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Maxime

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från The Team of Metropole Urban Hotel 26 aug. 2023
Dear Maxime, thank you for choosing our hotel and thank you for your excellent review. We are more than happy to read that our hotel and our Services exceeded your expectations. We look forward to welcoming you again in our hotel.Kind Regards

10/10 Fantastiskt

Karthik

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is a gem and is located right in Heraklion center. You can walk to restaurants, Venetian Fountain, etc. It's a short ride to the airport and port. The bus stop to Knossos Palace is right outside. If you're vegan then there's ample options nearby.
Bodde här 1 natt i augusti 2023
Svar från The Team of Metropole Urban Hotel 13 aug. 2023
Dear Karthik thank you for choosing our hotel and thank you for taking the time to express your experience with us.All your remarks are highly appreciated.We aremore than happy that our hotel exceeded your expectations.We wish to have the opportunity to accommodate you again in the future.Kind Regards

8/10 Bra

Chantal

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Le point faible le petit dejeuner
Séjour d’une nuit par contre le petit déjeuner n’est pas à la hauteur de cet hôtel ,pas de spécialité grecque , pain pas terrible et pas bon jus de fruit
Bodde här 1 natt i juli 2023
Svar från The Team of Metropole Urban Hotel 6 aug. 2023
Dear Chantal, thank you for choosing our hotel for your stay in Heraklion city and thank you for taking the time to express your experience with us. All your remarks regarding to the "Breakfast" have been passed to the relative department in order to ameliorate our Services.We wish to have the opportunity to accommodate you again in the future and provide you our utmost services.Kind Regards

6/10 Okej

Teresa

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet
Für zwei Nächte war es OK, länger würden wir nicht dort bleiben wollen. Die Toiletten und das Bad waren nicht richtig gereinigt, wir haben uns deshalb nicht wirklich wohl gefühlt. Außerdem war es sehr laut (Flugverkehr, Glockenspiel der Kirche nebenan, Bar/Restaurant unterhalb). Die Frühstücksauswahl ist OK, die Qualität der Speisen ist durchschnittlich. Man darf nicht so viel erwarten, dann wird man auch nicht enttäuscht.
Bodde här 2 nätter i juli 2023
Svar från The Team of Metropole Urban Hotel 6 aug. 2023
Dear Teresa, thank you for your preference for our hotel for your stay in Heraklion city and thank you for taking the time to express your experience with us. We are sorry to read that our hotel have not met your expectations.We would like to inform you that all your remarks have been passed to the relative departments in order to ameliorate our Services.We wish to have the opportunity to accommodate you again in the future and provide you our utmost services.Kind Regards

6/10 Okej

Nicholas

Gillade: Renlighet och personal och service
Bodde här 1 natt i juli 2023
Svar från The Team of Metropole Urban Hotel 24 juli 2023
Dear Nicholas, thank you for choosing our hotel for your recent stay in Heraklion city and thank you for taking the time to write a review. We wish to have the opportunity to accommodate you again in the future. Kind Regards

10/10 Fantastiskt

Patrick

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Well located property with amazing staff and beautiful rooms. I’ve stayed here three times and highly recommend for short and long visits. It’s ideal for layovers and short stays for folks flying through Heraklion.
Bodde här 1 natt i juli 2023
Svar från The Team of Metropole Urban Hotel 11 juli 2023
Dear Patrick, thank you for choosing our hotel for your recent stay in Heraklion city and thank you for taking the time to express your experience with us. We are more than pleased to hear that our hotel exceeded your expectations.We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Fantastiskt

Ody

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice atmosphere, very helpful stuff. I enjoy staying here. Thank you so much. Thanks Greece for all the good times we spent there.
Bodde här 2 nätter i juli 2023
Svar från The Team of Metropole Urban Hotel 6 juli 2023
Dear Ody, thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are more than glad to read that our hotel exceeded your expectations. We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Fantastiskt

bala, North Brunswick

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice location - close to the port, close to lions square, close to take the bus to Knossos palace, small but well planned and convenient rooms and decent breakfast - overall an excellent hotel and we enjoyed our brief stay here as we were moving on from Santorini to Crete-Chania
Bodde här 1 natt i juni 2023
Svar från The Team of Metropole Urban Hotel 26 juni 2023
Dear Bala thank you for choosing our hotel and thank you for your kind review. We are more than glad to read that our hotel exceeded your expectations. We look forward to welcoming you again in our hotel.Kind Regards

8/10 Bra

Vanessa

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Das Hotel ist okay. Das Personal super. Das Frühstück schlecht. Bucht lieber ohne Frühstück und geht im Hoteleigenem Café induvidual Frühstücken.
Bodde här 1 natt i juni 2023
Svar från The Team of Metropole Urban Hotel 26 juni 2023
Dear Vanessa, thank you for choosing our hotel and thank you for taking the time to express your experience with us. Your remarks are highly appreciated in order to ameliorate our services.We wish to have the opportunity to welcoming you again and provide you our utmost services. Kind Regards

10/10 Fantastiskt

Eric Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i maj 2023
Svar från The Management of the hotel 13 juni 2023
Dear Mr Eric,we would like to thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are happy to know that you have had enjoyed your stay with us. We would welcome the opportunity to accommodate you again, in one of your future visits in Heraklion.With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Julio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i juni 2023
Svar från The Team of Metropole Urban Hotel 12 juni 2023
Dear Mr Julio,Thank you for choosing Metropole Urban Hotel for your stay in Heraklion.We are more than glad to see that we have managed to meet your expectations and offer you a memorable stay. It is always a pleasure to offer you the best possible service.We would welcome the opportunity to accommodate you again, in one of your future visits in Heraklion.With kind regards,The Team of Metropole Urban Hotel

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good overall!
Nice hotel, very clean and quiet. Only downside is location…if you are coming/going from the port or the bus station, it is a long, hilly walk. Carrying luggage is a challenge with the hills. The hotel itself is very lovely however and the people were friendly.
Bodde här 2 nätter i juni 2023
Svar från The Team of Metropole Urban Hotel 12 juni 2023
Dear Guest, thank you for taking the time to review your stay at Metropole Urban Hotel. We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Christine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
On s’y sens comme à la maison. Le quartier de l’hôtel est extraordinaire et très familial. Le personnel du comptoir d’accueil de l’hôtel est vraiment gentil. Chambre confortable avec très belle vue.
Bodde här 2 nätter i juni 2023
Svar från The Team of Metropole Urban Hotel 12 juni 2023
Dear Mrs Christine,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are glad to read that you enjoyed our hotel’s convenient location and the service from our staff.We hope having the pleasure to welcoming you back in your next visit in Heraklion.With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

JEFFREY

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Its the city, and located next to a public square and church. No need for wake up as the church bell rings from 7am to 10pm. It reminds me more os US style hotel and more modern than apartment style hotel. The breakfast is inexpensive but you can walk around and run into food or shopping for whatever direction you go. Only downside was we booked for option for laundry but it was not on site.
Svar från The Team of Metropole Urban Hotel 12 juni 2023
Dear JEFFREY, thank you for choosing our hotel and thank you for taking the time to express your experience with us. All your remarks are highly appreciated in order to ameliorate our Services. We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Fantastiskt

Bao Chau

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was PERFECT ! Just love it !
Bodde här 2 nätter i juni 2023
Svar från The Team of Metropole Urban Hotel 6 juni 2023
Dear Mrs Bau Chau,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We hope having the pleasure to welcoming you back in your next visit in Heraklion.With kind regards,The Team of Metropole Urban Hotel

8/10 Bra

Alastair, London

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good clean hotel with friendly staff. Nice breakfast too. Only niggle was the noise - the marble staircase is open on all floors and echos, meaning a quiet night’s sleep isn’t guaranteed.
Bodde här 1 natt i maj 2023
Svar från The Team of Metropole Urban Hotel 30 maj 2023
Dear Mr Alastair,thank you for taking the time giving us your positive feedback.We're more than pleased that you enjoyed your stay at our hotel. We appreciate your great feedback and kind compliments, especially in relation to our staff and the excellent services.We would welcome the opportunity to accommodate you again, in one of your future visits.With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Yun

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från The Team of Metropole Urban Hotel 27 maj 2023
Dear Yun, thank you for staying with us and taking the time to express your experience with us.We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Fantastiskt

Yun

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 5 nätter i maj 2023
Svar från The Team of Metropole Urban Hotel 27 maj 2023
Dear Yun, thank you for staying with us and taking the time to express your experience with us.We wish to have the opportunity to accommodate you again in the future.Kind Regards

8/10 Bra

Amber

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was lovely and the property itself was just ok. Nothing spectacular but great location.
Bodde här 2 nätter i maj 2023
Svar från The Team of Metropole Urban Hotel 22 maj 2023
Dear Amber thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are more than happy to read your kind review. We wish to have the opportunity to welcoming you again in the near future.Warmest Regards

10/10 Fantastiskt

Svetlana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023
Svar från The team of Metropole Urban Hotel 15 maj 2023
Dear Svetlana thank you for choosing our hotel for your recent stay in Heraklion city. Thank you for your kind review. We wish to have the opportunity to accommodate you again in the future.Kind Regards

6/10 Okej

Vanessa, LONDON

Gillade inte: Bekvämligheter
Location was great. Room and bathroom were huge - and the windows are triple glazed to minimise outside noise. Lots of silly little things that were wrong/broken - elec was a bit dodgy - fizzing when I plugged somethgin in, one bedside light took an extra 30 secs to shake into life; door didn't lock; safe couldn't open; floor was dirty - footprints on it; loo seat was loose; loo roll holder was broekn so loo roll fell off every time and a massive fire exit light over the door that doesn't switch off. Someone tried to cover it with a pamphlet which helped - but still lots of light all night long. Staff weren't unfriendly but nothing special. The whole place seems to have been designed by someone with a nice eye for interiors but then let down by the builder, the architect and the electrician. Things aren't quite finished properly. The lobby has no sound insulation so the noise gets carried up the stairwell - music and conversations (it's not loud in the lobby but the design amplifies it).
Bodde här 2 nätter i maj 2023
Svar från The Team of Metropole Urban Hotel 7 maj 2023
Dear Vanessa thank you for your preference for our hotel and for taking the time to write a review for our hotel. We are sorry that our hotel did not exceeded your expectations. All your remarks are highly appreciated and have been forwarded to the relative departments. We wish to have the opportunity to welcoming you again in Metropole Urban and provide you our utmost Services.Kind Regards

10/10 Fantastiskt

Victoria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location within city; shower pressure and it's duration of heated water; comfortable bed and bedding; helpful and kind staff
Bodde här 10 nätter i april 2023
Svar från The Team of Metropole Urban Hotel 7 maj 2023
Dear Victoria, thank you for choosing us and thank you for your kind review. All your remarks are highly appreciated. We look forward to welcoming you again in our hotel.Kind Regards

10/10 Fantastiskt

Ilmi

Bodde här 1 natt i april 2023
Svar från The Team of Metropole Urban Hotel 7 maj 2023
Dear llmi, thank you for your preference for our hotel and thank you for your kind review. We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Fantastiskt

Christina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing and friendly staff, beautiful location and very clean and relaxing hotel. People all around the area and in the hotel are lovely. My time there was unforgettable and I highly recommend this hotel.
Bodde här 4 nätter i april 2023
Svar från The Team of Metropole Urban Hotel 7 maj 2023
Dear Christina, thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are more than happy to read that you enjoyed your staying with us. We look forward to welcoming you again to our hotel.Kind Regards

10/10 Fantastiskt

Julie

Bodde här 1 natt i januari 2023
Svar från The Team of Metropole Urban Hotel 30 jan. 2023
Dear Julie, thank you for choosing our hotel. We are more than happy to see your review. We wish to have the opportunity to accommodate you again in the future.Kind Regards

6/10 Okej

Jade

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2022
Svar från The Management of the hotel 9 jan. 2023
Dear Jade thank you for choosing Metropole Urban Hotel for your stay in Heraklion in July 2022.We are sorry to read that our hotel have not met your expectations. We wish to have another chance to accommodate you and provide you our utmost Services that we are known for.Kind Regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 9 nätter i december 2022
Svar från The Team Of Metropole Urban Hotel 6 jan. 2023
Dear Guest,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Michel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sehr schön
Bodde här 2 nätter i oktober 2022
Svar från The Team of Metropole Urban Hotel 5 okt. 2022
Dear Mr Michel,Thank you for choosing Metropole Urban Hotel for your stay in Heraklion.We are more than glad to read that we have managed to meet your expectations and offer you a memorable stay. It is always a pleasure to offer you the best possible service.We would welcome the opportunity to accommodate you again, in one of your future visits in Heraklion.With kind regards,The Team of Metropole Urban Hotel

10/10 Fantastiskt

Eun J

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Couldn't go wrong
Amazing hotel with a great view of the square. Very lively and family friendly location. Although we were couple, this was good to see. Decent breakfast. Rooms were very clean. Will be back here for sure next time we stay in Hraklion
Bodde här 3 nätter i september 2022
Svar från The Team Of Metropole Urban Hotel 5 okt. 2022
Dear Eun J, thank you for choosing our hotel and thank you for your kind review.We are more thank happy to read that our hotel exceeded your expectations. We look forward to welcoming you back to Metropole Urban Hotel.Kind Regards

10/10 Fantastiskt

Genevieve

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2022
Svar från The Team of Metropole Urban Hotel 30 sep. 2022
Dear Mrs Genevieve,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to see that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

8/10 Bra

Ulla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dejligt hotel. Centralt beliggende Morgenmaden var alt andet end spændende og god.
Bodde här 2 nätter i september 2022
Svar från The Team Of Metropole Urban Hotel 5 okt. 2022
Dear Ulla, thank you for your preference for our hotel and thank you for taking the time to express your experience with us.We are happy to read that you enjoyed your staying with us.We look forward to welcoming you again in the future.Kind Regards