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Recensioner av Candlewood Suites Greenville NC, an IHG Hotel

2.5 out of 5
Candlewood Suites Greenville NC, an IHG Hotel
1055 Waterford Commons Dr, Greenville, NC

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 251 av 478 recensioner" "
8 - Bra i betyg. 146 av 478 recensioner" "
6 - Okej i betyg. 44 av 478 recensioner" "
4 - Dåligt i betyg. 17 av 478 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 478 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Tina

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect for our needs, water pressure could be a little better, but overall excellent. The entire staff was very friendly
Bodde här 2 nätter i april 2024
Svar från Danisha 16 apr. 2024
We appreciate your feedback and take all feedback seriously!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

4/10 Dåligt

GILBERT

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
I did not like the roaches crawling on the walls, floor or in the room…period. I had to get on my knees and hand mop the floors because they were sticky. The bathroom door top hinge was missing the screws, so the door would not close correctly. The front desk did accept to fix. We were maintenance would come the next day, that did not happen. When I ask for fresh towels from the cleaning crew on my floor, I was told to go down to the front deck to get more. Not a good visit. Don’t recommend!
Bodde här 2 nätter i april 2024
Svar från Danisha 12 apr. 2024
I would first like to start off by apologizing since we did not exceed your expectations here at the Candlewood Suites Greenville. We pride ourselves on giving exceptional service and we are very apologetic that we fell short. We take full responsibility for the circumstances of your stay and have already taken corrective actions. We are evaluating our procedures to ensure that this does not happen again in the future and we hope this does not deter you from staying with us again. Thank you for choosing the Candlewood Greenville.

10/10 Fantastiskt

Sidney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Danisha 22 feb. 2024
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Laura

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It is very comfortable and very clean
Bodde här 2 nätter i januari 2024
Svar från Danisha 22 feb. 2024
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

8/10 Bra

Brian

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Safe, affordable, mostly clean place to stay
It's a safe, quiet, affordable place to stay for a week or two. It's nice to have the little kitchen built in so you can cook some meals. I was impressed at all of the cooking accessories included (pots and pans, knife for cutting vegetables, can opener, cutting board, plates, silverware, dishwasher, etc. The room itself is... okay. The TV is not a smart TV so no Netflix or anything. Everything in there worked just fine, but it's all kind of outdated. It was all pretty clean, but we did see a cockroach in the bathroom. He scurried back under the sink. The water pressure was terrible so showers weren't enjoyable. We talked to people in nearby rooms and they complained about the same thing. The gym is pretty crappy. Even a few dumbbells would make a big difference. but the space in the gym room is limited so might be tough to make a good gym out of it. The staff was very polite. We really enjoyed the complimentary coffee and creamer. Good start to each day of our stay.
Bodde här 7 nätter i december 2023

8/10 Bra

Alicia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was closed to I584 which was the main reason for choosing it. Walmart basically across the street which was convent the next morning. The coffee in the lobby was like syrup at 7am and at that time it should have been fresh.
Bodde här 1 natt i oktober 2023
Svar från Danisha 27 nov. 2023
We appreciate your feedback and take all feedback seriously! We have given this feedback to the appropriate departments to prevent this from happening again in the future. Please understand that this was an isolated event and we do sincerely apologize that we did not meet your expectations. I truly hope this does not deter you from staying with us in the future and I do appreciate you taking time out to inform us of this incident. Thank you again for choosing the Candlewood Suites for your hotel experience.

10/10 Fantastiskt

Leslie

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Leslie
It's been excellent. Friendly and helpful staff. Rooms are clean. The bed is better than most hotels. I don't wake up with a backache. Cable TV. Rooms are good size with lots of deskspace.
Bodde här 4 nätter i november 2023
Svar från Danisha 17 nov. 2023
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Kenneth, Lake elsinore

Bodde här 1 natt i oktober 2023
Svar från Danisha 17 nov. 2023
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

8/10 Bra

Michelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice, easy to get everywhere.
Bodde här 8 nätter i oktober 2023
Svar från Danisha 27 okt. 2023
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

8/10 Bra

Calvin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Danisha 12 sep. 2023
We appreciate your feedback ! Thank you for staying at the Candlewood Suites Greenville

6/10 Okej

Andrew

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Location was perfect, Staff friendly, but not efficient. Had a auite and the air conditioner only cooled one room. Kitchen table/workspace fell off the wall, Repair was done but nobody cleaned the debris and left scratches on coffee table from the screws. Went to use another blanket from a bag in the closet and there was excrement on the blanket, disgusting. After a heavy rain we saw lots of roaches. Front Desk stated their "Sorry for the inconvenience and offer to add some reward points to our account. Other than that all was ok.
Bodde här 6 nätter i augusti 2023
Svar från Danisha 5 sep. 2023
I appreciate you taking time out to address your concerns with your most recent interaction with our hotel. I apologize for the cleanliness issue that you experience during your stay and wanted to let you know that this is a rare occasion and we take all cleanliness complaints very seriously. I have brought this complaint to our Housekeeping Management team so we can prevent this from happening in the future. We apologize for any inconvenience this may have caused and hope this does not deter you from staying with us in the future. If you have any other questions or concerns please feel free to reach out to us at the information provided below. Thank you again for your loyalty to the IHG Brand.

8/10 Bra

Bryan

Reste med familj och småbarn
Gillade: Bekvämligheter
Nice
Bodde här 2 nätter i augusti 2023
Svar från Danisha 29 aug. 2023
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

4/10 Dåligt

Mike

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Stayed for one night. The staff were very friendly and accommodating. The room smelled damp and moldy. They came in to spray the carpet and drapes. There were bugs in the room and bathroom. Looked like small roaches. The curtains were stained. Looked nice in the photos. Good location and great staff. Disgusting room.
Svar från Danisha 21 aug. 2023
We appreciate your feedback and take all feedback seriously! We have given this feedback to the appropriate departments to prevent this from happening again in the future. Please understand that this was an isolated event and we do sincerely apologize that we did not meet your expectations. I truly hope this does not deter you from staying with us in the future and I do appreciate you taking time out to inform us of this incident. Thank you again for choosing the Candlewood Suites for your hotel experience.

6/10 Okej

Mark

Reste med sin partner, Reste med husdjur
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The Staff was excellent, friendly & helpful. The facility was not as nice as other Candlewood's we have stayed at.
Bodde här 2 nätter i juni 2023
Svar från Danisha 13 juni 2023
We appreciate your feedback! We take all feedback seriously and we acknowledge you bringing your concern to our attention. Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

8/10 Bra

Tracey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor A/C Configuration
Great friendly staff and nicely appointed room. Hotel was in a good location for traveling with dogs as it’s not right on the road. They need to add coffee carafes in the morning. The only thing that made me crazy was that the a/c unit was right next to the couch which was super annoying when it was blowing.
Bodde här 1 natt i juni 2023
Svar från Danisha 5 juni 2023
We appreciate your feedback and take all feedback seriously ! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Christal

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Danisha 1 juni 2023
We appreciate your feedback !! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

8/10 Bra

Vicki

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice stay
Bodde här 1 natt i maj 2023
Svar från Danisha 1 juni 2023
We appreciate your feedback!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Kenneth

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel
We stayed 3 nights visiting family so we weren't at the hotel except to sleep. Our room was clean and we enjoyed being able to make breakfast in our room. The bed was comfortable and front desk employees were nice and helpful.
Bodde här 3 nätter i maj 2023
Svar från Danisha 25 maj 2023
We appreciate your feedback!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Connie

Bodde här 3 nätter i maj 2023
Svar från Danisha 5 juni 2023
We appreciate your feedback and take all feedback seriously ! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our rooms were ready when we arrived and were clean and very quiet. The staff was friendly and helpful.
Bodde här 1 natt i maj 2023
Svar från Danisha 12 maj 2023
We appreciate your feedback!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Deanna

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All staff were super nice and accommodating. Very clean inside and out.
Bodde här 1 natt i maj 2023
Svar från Danisha 12 maj 2023
We appreciate your feedback!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

6/10 Okej

Carrie

Affärsresenär
Gillade inte: Boendets skick och faciliteter
The bathroom and shower was not clean. There was makeup on the sink and there were hairs all in the shower and up on the shower walls and it was disgusting. There is construction beside the property and that's all I heard and that should have been noted (or don't use those rooms b/c it's incredibly loud and not what people want to listen to). The maintenance guys started Weed eating/blowing off the property before 8am and at that point I just gave up b/c there was no way I was going to get sleep with the construction beeping noises and that combined.
Bodde här 1 natt i april 2023
Svar från Danisha 27 apr. 2023
We appreciate your feedback and take all feedback seriously! We have given this feedback to the appropriate departments to prevent this from happening again in the future. Please understand that this was an isolated event and we do sincerely apologize that we did not meet your expectations. I truly hope this does not deter you from staying with us in the future and I do appreciate you taking time out to inform us of this incident. Thank you again for choosing the Candlewood Suites for your hotel experience.

8/10 Bra

Marcus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från Danisha 25 apr. 2023
We appreciate your feedback !! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Martha

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Danisha 24 apr. 2023
We appreciate your feedback!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

8/10 Bra

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel was nice & clean. My only problem was the water pressure in the shower was very low & the water did not get real hot. Other than that everything was good. The location isn’t too far from restaurants & stores.
Bodde här 1 natt i april 2023
Svar från Danisha 24 apr. 2023
We appreciate your feedback and take all feedback seriously. We have spoken with the appropriate department to prevent this from happening in the future. Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Ramona

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Danisha 21 apr. 2023
We appreciate your feedback. Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Mary Jo

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was clean and located close to my destination.
Bodde här 1 natt i mars 2023
Svar från Danisha 24 mars 2023
We appreciate your feedback!!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

6/10 Okej

rosie

Bodde här 1 natt i mars 2023
Svar från Danisha 21 apr. 2023
We appreciate your feedback and take all feedback seriously! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Lgmj
Great.
Bodde här 3 nätter i mars 2023
Svar från Danisha 10 mars 2023
We appreciate your feedback!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Lennen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean hotel. I didn't expect to have a full kitchen, but it came with all the conveniences of home. Easy to get too & close to everything in town.
Bodde här 1 natt i februari 2023
Svar från Danisha 8 mars 2023
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Monique

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was nice, spacious and clean. Staff was friendly and helpful.
Bodde här 2 nätter i mars 2023
Svar från Danisha 8 mars 2023
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

8/10 Bra

BERNICE

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2023
Svar från Danisha 28 feb. 2023
We appreciate your feedback and take all feedback seriously!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Talzi

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The rooms are cozy with extra details. The staff was very attentive
Bodde här 1 natt i februari 2023
Svar från Danisha 27 feb. 2023
We appreciate all feedback and take all feedback seriously. Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

2/10 Väldigt dåligt

Nikerah

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rats/Mice in walls
The stay was not good at all! There were mice/rats in the wall that made noises the entire night! We were awaken by this noise all night. Informed the front desk and nothing was rectified
Bodde här 1 natt i februari 2023
Svar från Danisha 27 feb. 2023
I appreciate you taking time out to address your concerns with your most recent interaction with our hotel. I apologize for the noise issue that you experience during your stay and wanted to let you know that this is a rare occasion and we take all noise complaints very seriously. We take all complaints in regards to pest control seriously as well and upon investigation there are no rats and/or rodents located on the property. We apologize for any inconvenience this may have caused and hope this does not deter you from staying with us in the future. If you have any other questions or concerns please feel free to reach out to us at the information provided below. Thank you again for your loyalty to the IHG Brand.

10/10 Fantastiskt

Travonte, Suffolk

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great
Bodde här 1 natt i februari 2023
Svar från Danisha 27 feb. 2023
We appreciate your feedback and take all feedback seriously. Thank you for choosing the Candlewood Suites for your hotel experience.

10/10 Fantastiskt

Sterling

Bodde här 1 natt i februari 2023
Svar från Danisha 16 feb. 2023
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

2/10 Väldigt dåligt

Alyssa

Reste med familjen, Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
There were small roaches in the bed, on the counter and in the bathroom.
Svar från Danisha 6 jan. 2023
Alyssa,I appreciate you taking time out to address your concerns with your most recent interaction with our hotel. I apologize for the pest issue that you experience during your stay and wanted to let you know that this is a isolated event and we take all pest complaints very seriously. Upon reflection it is important that our team finds a solution to prevent this from happening in the future and we have have contacted pest control to rectify the issue. We apologize for any inconvenience this may have caused and hope this does not deter you from staying with us in the future. If you have any other questions or concerns please feel free to reach out to us . Thank you again for your loyalty to the IHG Brand.

10/10 Fantastiskt

Angelique, Merritt island

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was clean room was grest comfotsble
Bodde här 2 nätter i november 2022
Svar från Danisha 16 dec. 2022
We appreciate your feedback!! Thank you for choosing Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Nathacha

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Clean room and great staffs.
Bodde här 1 natt i november 2022
Svar från Danisha 28 nov. 2022
We appreciate your feedback!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Brittany

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good!
Bodde här 1 natt i november 2022
Svar från Danisha 14 nov. 2022
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Vanessa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All was good
Svar från Danisha 14 nov. 2022
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

8/10 Bra

Donald

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is consistent that’s why I come back
Bodde här 2 nätter i oktober 2022
Svar från Danisha 17 okt. 2022
We appreciate your feedback and thank you for choosing the Candlewood Suites Greenville for your hotel experience. We hope to see you again soon!

6/10 Okej

Joseph

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
$272 per night for 2 nights - 2 washcloths for 2 people. I go down to obtain 2 more clothes on morning of checkout and was told I needed to bring them my 2 dirty ones first. Really? I just dropped over $600 and you’re scared I’m going to steal a damn washcloth? That’s ridiculous. Also, my wife thought I brought toothpaste. I thought she did. We didn’t have any. So I go to front desk to ask for some and was told to go to Walmart. Even a Super8 has complimentary toothpaste, so I’m not sure what kind of extras I got for $270 per night.
Bodde här 2 nätter i oktober 2022
Svar från Danisha 17 okt. 2022
First off let me start off by saying thank you for choosing the Candlewood Suites Greenville for your stay. I would like to apologize for falling short of your expectations for your hotel stay. We take all feedback seriously and appreciate you taking time out to inform us of your experience. We have taken your feedback and shared it with all departments involved. Per our policy at our property it is requested that when asking for new wash clothes that we do exchanged them with the dirty ones. In regard to the toothpaste we do not offer complimentary toothpaste at our brand however we do offer some for purchase in our Candlewood Cupboard. I do apologize for any miscommunication in our procedures and we strive to prevent any miscommunication from happening in the future. If you would like to express any other concerns or have any other questions please feel free to reach out to us. Thank you again for staying with us here at the Candlewood Suites.

10/10 Fantastiskt

Nathacha

Gillade: Personal och service och boendets skick och faciliteter
Great staff. Clean and up to date furniture. I will definitely stay here again.
Bodde här 1 natt i september 2022
Svar från Danisha 26 sep. 2022
We appreciate your feedback!! We take all feedback seriously and thank you for choosing Candlewood Suites Greenville for your hotel experience.

8/10 Bra

Karen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good, clean hotel
Clean extended stay hotel. Did not realize they had in-room kitchenette until we checked in. Bathroom was immaculate. Wished the bed was more centered so a person could easily get out on both sides and need a lamp on both sides. Oed.gtherwise, all was nicely arranged and well mana
Bodde här 1 natt i september 2022
Svar från Danisha 26 sep. 2022
We appreciate your feedback!! We take all feedback seriously and thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient clean staff helpful
Bodde här 1 natt i september 2022
Svar från Danisha 10 okt. 2022
We appreciate your feedback!!! Thank your for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Wendell

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Hotel to stay at friendly staff and very clean. Beds are great to sleep on. Stayed three nights an I highly recommend.
Bodde här 3 nätter i september 2022
Svar från Danisha 19 sep. 2022
We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Will stay again!
The staff were very friendly and helpful. I've stayed in many hotels and this was one of the cleanest I've stayed in!
Bodde här 2 nätter i september 2022
Svar från Danisha 7 sep. 2022
We appreciate your feedback!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.

10/10 Fantastiskt

Nicole

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i september 2022

10/10 Fantastiskt

Phebe

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2022
Svar från Danisha 8 sep. 2022
We appreciate your feedback!! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.